44,933 Customer Support Expert Technical Support jobs in the United Kingdom
Customer Support Expert (Technical Support)
Posted today
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Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of 6,000
- Annual bonus up to 10%, along with monthly perks valued at up to 50
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Client Support Administrator
Posted 6 days ago
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Client Administrator
Sittingbourne
28,000
We are recruiting on behalf of our client, a leading company in the cosmetic ingredients sector, for a dependable and detail-oriented Client Administrator to join their team. This is an excellent opportunity for someone with strong organisational skills and a proactive mindset, looking to support client relationships and ensure smooth administrative operations.
Key Responsibilities:
- Act as the first point of contact for client enquiries via phone, email, and online platforms
- Maintain and update client records accurately within internal systems
- Support the order process, including handling returns and account updates
- Liaise with internal departments to ensure client needs are met promptly
- Provide general administrative support to the wider team as required
The ideal candidate will be:
- Highly organised and detail-focused
- Strong in communication and client service skills
- Proficient in Microsoft Office and confident with IT systems
- Able to manage multiple tasks with accuracy and efficiency
If you are looking to take the next step in your career and thrive in a client-focused administrative role, please apply now with your up-to-date CV!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Client Support Administrator
Posted 7 days ago
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Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
(Apply online only)
25-26K per annum.
General Description:
To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
- Input jobs into the company workflow management system
- Update job workflows on the management system
- Book appointments with residents
- Schedule appointments for engineers including re-scheduling appointments for priority jobs
- Daily uploading of Asbestos Reports onto works orders on our scheduling system.
- Basic understanding and interpretation of engineers technical notes.
- Updating spreadsheets, overdue reports and client portals
- Arrange parking for engineers (when required)
- To deliver excellent customer service
- To undertake any training provided by the company
- To fully participate with performance improvement programmes, including appraisals
- To liaise with office staff and supervisors to assist in the resolving of queries
- To support any business change for the benefit of the company
- Adhere to any KPI's set by the company
- Any ad-hoc duties as reasonably instructed by your line manager or directors
Client Support Accountant
Posted today
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Client Support Accountant position at Trinity Estates
Location Hybrid/Hemel Hempstead, Hertfordshire
Working Hours 09:00 17:15 Monday - Friday
Salary Competitive
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally.
ADZN1_UKCT
Client Support Accountant
Posted today
Job Viewed
Job Description
Client Support Accountant position at Trinity Estates
Location Hybrid/Hemel Hempstead, Hertfordshire
Working Hours 09:00 17:15 Monday - Friday
Salary Competitive
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally.
ADZN1_UKCT
Client Support Exec
Posted 5 days ago
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Job Description
Leicester
Permanent
Hybrid (4 days off, 1 day wfh)
To £35k doe
The Opportunity
My client is a wealth management company that prides themselves on customer centricity in engaging clients with their money, deeply understanding their needs, educating them about financial matters and partnering with them to deliver tailored solutions.
An addition to their team is required within customer .
Bid Administrator / Client Support Assistant
Posted 14 days ago
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Job Description
This role is advertised by the London Bridge branch
Bid Administrator / Client Support Assistant
Location: Elephant & Castle
Salary: 32,000
Hours : 40-hour week, typically 7:30am - 4:30pm, Monday to Friday
This role will be based full time in the office
Perks:
- Early Finish on Fridays but still being paid for that hour
- 1% commission for new business generated from self-sourced leads (subject to criteria)
- Potential Christmas bonus (Director discretion)
- Phone, tablet, and travel allowances
- Employer pension contributions
Join Our Team as a Commercial & Client Support Assistant!
Are you ready to embark on a rewarding career journey with a supportive organisation? We are on the lookout for a dedicated Business Development and Client Support Assistant to join a successful Cleaning Services company based near Elephant and Castle.
If you thrive in a collaborative environment and are eager to grow, this role might be perfect for you!
What You'll Do :
- Developing a sales pipeline and build a comprehensive lead database
- Surveying, preparing and writing bids and re-tenders for new and existing clients
- Maintaining and enhancing Sales Reference Library
- Managing accounts for select customers
- Assisting with client costings and annual London Living Wage increases
- Collaborating on ESG and carbon performance data
- Engaging in social media and marketing initiatives
Why Join Us?
- Experience a supportive environment where your contributions are valued
- Have the chance to grow and progress in your role
- Be part of a team that prioritises collective success over individual gains
Who We're Looking For :
We are seeking someone who embodies their family-oriented culture. They value team players who work together for shared success.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Business Rates Client Engagement Support
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At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**A little more about your role.**
The purpose of your role is to provide senior level support for a number of client-facing teams within the business. This will be involve co-ordination between our team of Client Liaisons, Client Account Directors and the clients themselves.
In more detail, your role will include:
+ Ensuring that our clients are kept informed of ongoing matters.
+ Supporting with the set-up of new clients on relevant systems.
+ Supporting the Client Liaison team with tasks which ensure the delivery of a high level of service to our clients.
+ Working as part of the national Checks team (two team members based in London) to take responsibility for the submission of Checks and handling any queries from the Valuation Office Agency for our Northern team.
Your role will require a high level of co-ordination and a good attention to detail.
You will also be required to work with team members to understand the systems used, and making our processes future-proof, in line with both client and VOA (Valuation Office Agency) requirements.
**What we will be looking for you to demonstrate.**
+ Ideally with some knowledge and experience of Business Rates, although not essential.
+ Co-ordination skills: strong organisational and problem-solving skills, with the ability to influence key team members at all levels of the business.
+ Relationship Building: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels, internally and externally.
+ Flexibility and Adaptability: Thrives in a fast-paced and changing environment, with the ability to adapt to evolving business priorities and client requirements.
+ Understanding client requirements and ensuring service delivery.
+ Maintaining in-house property records with client and portfolio information.
+ Producing regular reports as required.
+ Being willing to travel and attend client meetings as required.
+ IT Proficiency: Proficient in MS Office suite (Word, Excel, PowerPoint) and wider systems for pipeline management and reporting.
Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
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We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
Technical Support
Posted 15 days ago
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Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support
Posted 18 days ago
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Location: Remote
Salary: Up to 26K
Nobul is collaborating with an innovative SaaS company to grow their customer support team.
About our client:
We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.
You will;
- Update employers' CRM system with client's feedback, specific needs and requirements;
- Develop new tools to improve business processes;
- Implement and manage on-screen help ideas via our online helpdesk;
- Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
- Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
- Multi-task and track dozens of open tickets at various stages of completion;
- Work with multiple teams to find, analyse, and resolve client issues
- Communicate the root cause to clients in non-technical terms
- Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
- Provide recommendations to the Product team about how to improve client experience;
- Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts
Qualifications and experience:
- Computer Science or IT related degree
- Coding or development experience desirable (whether this be during studies or personal projects)
- Customer service related experience is desired
- Confident and personable- Someone who likes to build relationships
- Knowledge of the Waste Management Industry
- Quick learner
- Good written and communication skills