46,977 Customer Support Roles jobs in the United Kingdom

Client Support Executive – No experience needed.
Location: Hybrid – 2 days in Wilmslow, 3 days at home.
Hours: Monday – Friday 08:30 – 17:00
Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)

Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also just been named one of the Sunday Times Best companies to work for. Again.

We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.

‘Please note: the assessment day for this role will take place on the 2nd of October’

Your role:

•    Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.
•    Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.
•    Objection Handling: Skilfully handling objections is a core aspect of this role. You’ll have the expertise to address any concerns clients may have regarding service or booking their visits on time.
•    Adaptive Communication: You’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.

Who are we looking for?
Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value-added to the client.

The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.

As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.

Here’s a taste of the perks we roll out for our extraordinary team members:

•    25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
•    Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
•    Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
•    Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
•    Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
•    Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
•    Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!

Job title: Client Support Executive
Reporting To: Remote Services Manager
Department: Remote Services Team
Salary: £24,500 + bonus
Location: Norwich, 2 days a week from home

Purpose of the role:
Overall responsibility for the preparation of Upgrade documentation, within Atlas ISO and in MS Word format to ensure the field team can conduct each visit type successfully.

Providing Atlas ISO support to field colleagues and clients and assisting the Remote Audit Technicians to gather evidence. Providing support, where required, to enhance Atlas ISO, including system testing and research.

Key tasks:
* Monitoring upcoming booked Upgrade appointments through our CRM
* Contacting clients to ensure we have the latest documentation to prepare for Upgrade appointment
* Preparation of new Management System documents, within Atlas ISO and in MS Word format, to ensure the field team can conduct each visit type successfully
* Providing Atlas ISO support to clients and colleagues through Salesforce, phone, live chat and MS Teams
* Providing support, where required, to enhance Atlas ISO, including system testing and research.

Other Duties:
* Reviewing manuals sent in by the client to confirm that they are suitable for transition into Atlas ISO and quoting the customer accordingly
* Monitoring the Upgrades inbox and liaising with the client to ensure they have a clear understanding of the Upgrade process
* Ensuring we have received the client's most up-to-date version of their management system before Upgrade preparation
* Preparing Upgrade documentation in MS Word or Atlas ISO (as required) and ensuring all relevant documentation is handed over to the Consultant in advance of the appointment
* Providing Atlas ISO support to colleagues and clients over email, phone, live chat and demonstrating the system over MS Teams when required
* Monitoring and actioning Atlas ISO related support tickets via Salesforce
* Escalating Atlas ISO tickets to our platform developers when necessary
* Liaising with our platform developers to provide further clarification and to assist with problem-solving where necessary
* Feedback any trends within Atlas ISO tickets to the Remote Services Manager to drive system improvements
* Assisting with system testing and research where required
* Assisting the Remote Audit Technicians with the gathering and processing of Remote Audit evidence including contacting clients to offer support with their Remote Audit evidence submission
* Other duties, as deemed necessary by the Remote Services Manager.

Essential skills & behaviours:
* Client liaison skills (B2B)
* Excellent verbal and written communication
* PC literate (Word & Excel minimum)/technology savvy
* Excellent attention to detail
* First-class administration and organisation skills
* A problem solver
* Proactive team member
* Strong organisational skills and the ability to multitask and prioritise.

Company interests:
Colleagues should use best endeavours to ensure that the Company interests are promoted positively at all times
* Portray the Company in a positive way to internal and external parties
* Take steps wherever possible to ensure that the Company maximises sales

All colleagues are expected to behave in line with our core company values.

Why not come and join our growing team now?

Job Title: Client Support Executive

Salary: £28,000

Location: St Albans

Contract: Permanent

Hours: Monday – Friday 9am – 5:30pm with a Saturday shift

About the team

The Client Support team has a broad remit and works collaboratively to deliver results. The team pride themselves on providing exceptional customer service, and our team members are encouraged to build strong, lasting relationships with clients across all our products.

Key Responsibilities

• Reviewing new account applications using Experian systems to ensure minimum ID and address verification standards are met.
• Responding to client emails promptly and professionally, while also handling queries via telephone, live chat, and written correspondence.
• Identifying and preventing fraudulent applications or suspicious activity.
• Assessing client-uploaded documentation to determine suitable affordability limits.
• Processing payments efficiently to ensure clients receive funds without delay.
• Evaluating credit requests, authorising appropriate limits, and managing debtor follow-ups.
• Carrying out daily administrative tasks, including handling post, processing cheques, arranging couriers, scanning, and managing stationery supplies.

Personal Attributes

• Excellent customer service skills with a strong focus on client satisfaction.
• Professional yet approachable telephone manner, able to build strong relationships with clients and colleagues in the trading room.
• Strong interpersonal skills, with an inquisitive mindset and a willingness to handle both detailed operational tasks and the analytical aspects of the role.
• Proven ability to multitask effectively, managing a wide range of queries related to spread betting and company procedures.
• Foundational knowledge of spread betting, with flexibility to work evenings and weekends on a rota basis.

Benefits

• Competitive salary with performance-based bonus opportunities
• Hybrid working model (3 days in-office), plus up to 2 weeks of remote working from any location after 6 months of service
• 25 days annual leave, increasing to 30 days after 2 years
• Enhanced parental leave package
• Contributory pension plan
• Private medical insurance coverage
• Discounts on gym memberships, travel, and cinema tickets

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

We are a recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!

This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in in your customer service focused career?

What’s in it for you?

• Salary:  Up to £28k depending on experience
li>Hours:  Mon-Fri 9am - 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office , 2 days WFH li>Generous bonus scheme after 6 months – up to 30% of salary! < i>25 days holiday (increasing to 30 after 2 years)
• Contributory pension scheme
• Life insurance benefit (4 x salary)
• Enhanced parental leave.
• Private medical insurance
• Discounts scheme for gym membership, travel and cinema
• Free parking

Key responsibilities for the Client Support Administrator:

• Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter
• The detection and prevention of fraudulent applications/activity
• Reviewing documentation in order to assess appropriate affordability limits
• Processing of payments to ensure clients receive their funds in a timely fashion
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors
• Daily administration duties

For this Client Support Administrator role the employer is looking for:

• Excellent customer service skills are essential!
• A professional and confident telephone manner
• Ability to build good relationships with clients and colleagues
• A good multi-tasker
• A great communicator - both written and verbal
• Attention to detail
• Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.

Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
(Apply online only)
25-26K per annum.

General Description:

To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.

This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.

Key Responsibilities:

Operational Management

• Input jobs into the company workflow management system
• Update job workflows on the management system
• Book appointments with residents
• Schedule appointments for engineers including re-scheduling appointments for priority jobs
• Daily uploading of Asbestos Reports onto works orders on our scheduling system.
• Basic understanding and interpretation of engineers technical notes.
• Updating spreadsheets, overdue reports and client portals
• Arrange parking for engineers (when required)
  
  
• To deliver excellent customer service
• To undertake any training provided by the company
• To fully participate with performance improvement programmes, including appraisals
• To liaise with office staff and supervisors to assist in the resolving of queries
• To support any business change for the benefit of the company
• Adhere to any KPI's set by the company
• Any ad-hoc duties as reasonably instructed by your line manager or directors

** Candidate must be Level 4 Diploma qualified or part qualified **

If you have some experience with the Financial Services industry and are seeking an employed role that can help you progress your career, then this could be the opportunity for you!

As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for an individual to work as a client support executive on an Employed basis with one of our Strategic Partner firms.

The Role:

• Your goal will be to interact with existing clients at all levels
• Build strong relationships to retain existing clients
• Maintain and update knowledge of regulations, practices, and financial products

About You:

• Experience within financial services
• Ability to analyse financial information and comply with regulations
• Proficiency in MS Office and CRM systems
• Attention to detail and strong communication skills
• Strong ethics, with a customer-oriented attitude
• Outstanding communication skills, with the ability to foster long-term relationships

Qualifications:

• Industry experience
• Excellent interpersonal skills goals.
• Ambition and Hunger

** THIS IS A FULL-TIME OFFICE BASED ROLE IN STANMORE, MIDDLESEX, PLEASE ONLY APPLY IF YOU ARE PREPARED TO COMMUTE OR RELOCATE TO THAT LOCATION **

If you have some experience with the Financial Services industry and are seeking an employed role that can help you progress your career, then this could be the opportunity for you!

As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for an individual to work as admin assistant on an Employed basis with one of our Strategic Partner firms.

Key Responsibilities:

• Support mortgage brokers in the processing and administration of residential and commercial mortgage applications.

• Supporting financial advisors in the processing and administration of reviewing client finances.

• Liaise with clients, providers, and third parties to ensure smooth and timely progression of applications.

• Analyse financial information and comply with regulations.

• Able to learn and use new systems

• Monitor and follow up on the status of applications, ensuring deadlines are met and issues are promptly addressed.

• Prepare and submit provider packages, ensuring all documentation meets compliance and underwriting standards.

• Ensure all files are maintained in accordance with regulatory requirements and brokerage policies.

• Provide exceptional customer service by answering client queries and updating them throughout the process.

• Support post-completion tasks, including discharge requests, commission tracking, and archiving.

Requirements:

• Experience in use of Microsoft Office (Word, Excel, Outlook, teams).

• Excellent organisational skills and attention to detail.

• Effective communication skills, both written and verbal.

• Ability to manage multiple files simultaneously in a fast-paced environment.

• Ability to work effectively as part of a team and independently using own initiative.

What We Offer:

• Competitive salary and potential for performance-based bonuses.

• A collaborative and supportive environment.

• Opportunities for professional development.

• Full training will be provided.