3,616 Customer Support Roles jobs in the United Kingdom

We are currently recruiting for a a few roles in the Client Support space at Miller from Entry Level to experienced. Main responsibilities are to provide prompt, accurate and effective account management support directly to clients and client facing teams.

• Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
• Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
• Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
• Develop and produce bespoke wordings for clients as well as developing other wording products as required
• Ensure agreed wording changes are incorporated within contracts as required
• Support the creation of presentations for both new and existing clients
• Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate?
• Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
• Liaise with appropriate teams to assist the delivery and processing of insurance placements
• Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
• Liaise with compliance to ensure all procedures are followed
• Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate
• Liaise closely with other teams to ensure PPWs are met
• Perform quality control checks on all documentation (slips and wordings) prior to broking
• Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
• Undertake / authorise second pair of eyes checks at relevant stages of the placement process
• Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
• Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
• Facilitate in the creation of Endorsements / MTA where necessary
• Assist with resolution of contractual issues
• Provide support to tender presentations
• Undertake overseas / electronic marketing of risk where necessary
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practise, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.

• Private Medical Insurance

• Medicare cash plan

• Minimum of 25 days annual leave (with flexibility to buy more)

• Life Assurance

• Income Protection

• Critical Illness cover

• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

We are currently recruiting for a a few roles in the Client Support space at Miller from Entry Level to experienced. Main responsibilities are to provide prompt, accurate and effective account management support directly to clients and client facing teams.

• Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
• Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
• Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
• Develop and produce bespoke wordings for clients as well as developing other wording products as required
• Ensure agreed wording changes are incorporated within contracts as required
• Support the creation of presentations for both new and existing clients
• Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate?
• Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
• Liaise with appropriate teams to assist the delivery and processing of insurance placements
• Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
• Liaise with compliance to ensure all procedures are followed
• Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate
• Liaise closely with other teams to ensure PPWs are met
• Perform quality control checks on all documentation (slips and wordings) prior to broking
• Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
• Undertake / authorise second pair of eyes checks at relevant stages of the placement process
• Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
• Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
• Facilitate in the creation of Endorsements / MTA where necessary
• Assist with resolution of contractual issues
• Provide support to tender presentations
• Undertake overseas / electronic marketing of risk where necessary
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practise, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.

• Private Medical Insurance

• Medicare cash plan

• Minimum of 25 days annual leave (with flexibility to buy more)

• Life Assurance

• Income Protection

• Critical Illness cover

• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Our client is a very well established financial planning firm based in Alderley Edge, Cheshire. They focus on goals-based holistic financial planning, often for people with complex circumstances or approaching retirement. They are also one of the top financial planning companies to work for in their region.

They are currently recruiting a Client Support Executive to join their growing team.

About you
To thrive as an Administrator, you will need specific experience and skills. You should be able to tick these boxes:
· Administration experience, preferably in a financial planning company
· A basic knowledge of investments, pensions and life assurance policies.
· Financial administration qualifications would be advantageous.
· Comfortable using different types of technology and systems, including CRM and project management systems, and a range of investment.

Responsibilities
· Processing authority letters, gathering financial data for new clients and annual reviews.
· Preparing application forms and client documentation.
· Processing financial transactions on platforms.
· Preparing client reviews, including gathering financial data, updating goals information and setting up meetings.
· Dealing with the post, emails and any correspondence relating to clients or their financial situation.
· Providing administrative support to the financial planners and paraplanners as required.
· Supporting clients with administrative queries and communication as required.

What is on offer
The opportunity to work in a supportive environment for continual learning. All technical qualification and training costs are met by the company.
The opportunity to be part of a team delivering truly great financial planning advice to our interesting and varied range of clients, working closely with all our financial planners and paraplanners.
Salary is dependent on experience.

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

In this dynamic and rewarding role, you’ll play a key part in supporting our Associate Consultants, Consultants, and Management in delivering outstanding solutions to our corporate clients.

Acting as the primary Pensions contact for our Specialist Markets team, you’ll encourage positive relationships and ensuring smooth communication.

We’re looking for someone who is passionate about providing a professional service to clients, colleagues, and third parties. You’ll work with clients and our administration team to ensure everything runs seamlessly, while always striving to go above and beyond expectations.

If you’re someone who thrives in a collaborative environment, takes pride in delivering excellence, and is eager to make a real impact in the corporate pensions and employee benefits space, we’d love to hear from you

• Support pension implementations alongside senior management and client owners.
• Anticipate and respond to client needs, ensuring outstanding service.
• Maintain up-to-date technical pensions knowledge to support clients. Provide proactive support to Consultants and Management.
• Develop effective relationships to deliver efficient service. Assist with client governance meetings and support client inquiries.
• Prepare and finalize client reports and presentations. Support campaign management and meeting preparation.
• Maintain knowledge of pension provider systems and portals.
• Monitor income and financial control over client budgets. Identify and progress new business opportunities.
• Handle diary and workflow efficiently. Ensure all client deadlines and service levels are met.
• Handle action points from meetings. Adhere to internal policies, laws, and regulations, putting clients at the heart of our business. Ensure compliance and take ownership for remedial actions if needed.

• Proven technical knowledge of Pensions, including products, markets, and regulatory standards, with ongoing training provided.
• Up-to-date industry, sector, and technical knowledge. Developing skills in communication, questioning, listening, report writing, and presenting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems.
• Commitment to treating customers fairly. Strong verbal and written communication skills.
• Excellent organizational skills, with the ability to meet tight deadlines and manage multiple tasks.
• High accuracy and attention to detail, producing high-standard documentation. Client-focused, proactive, and anticipates client needs

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Conduct virtual client consultations to assess physical needs and wellness goals.
• Provide expert advice on massage techniques, stretching, posture, and general musculoskeletal health.
• Develop personalized self-care routines and wellness plans for individual clients.
• Guide clients on the effective use of our digital wellness platform and its features.
• Create informative content, including articles, videos, and webinars, on various wellness topics.
• Respond to client inquiries and provide ongoing support and encouragement.
• Collaborate with the product development team to improve platform features based on client feedback.
• Maintain accurate and confidential client records.
• Stay up-to-date with the latest trends and research in massage therapy and wellness.
• Offer professional and compassionate support to a diverse clientele.

• Diploma or Degree in Massage Therapy from an accredited institution.
• Minimum of 5 years of professional experience as a practicing Massage Therapist.
• Professional registration/licensure as required by UK standards.
• Extensive knowledge of anatomy, physiology, kinesiology, and various massage modalities.
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
• Strong active listening and empathy skills.
• Proficiency with video conferencing and remote collaboration tools.
• Ability to work independently and manage a remote workload effectively.
• Experience in developing educational content or providing online consultations is a plus.
• Must have a dedicated home office space with reliable high-speed internet and a professional demeanor for virtual client interactions.
• Eligibility to work in the UK.

• Lead and manage a team of customer service and technical support specialists.
• Oversee the resolution of customer inquiries and technical issues.
• Develop and implement customer support strategies and processes.
• Handle escalated customer complaints and complex technical problems.
• Create and maintain support documentation, knowledge bases, and FAQs.
• Monitor team performance metrics and ensure SLA compliance.
• Provide training and coaching to support team members.
• Analyse customer feedback and support trends to identify areas for improvement.
• Collaborate with other departments to resolve customer issues effectively.

• Proven experience in customer service and technical support roles, with at least 2 years in a leadership or supervisory capacity.
• Strong understanding of helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication, interpersonal, and customer-handling skills.
• Experience in training and mentoring teams.
• Ability to work effectively in a hybrid environment.
• Familiarity with SaaS products or similar technology solutions is a plus.
• High school diploma or equivalent; further education or certifications are advantageous.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and services.
• Provide clear and concise solutions to customer problems, escalating complex issues when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Assist customers with account management, billing inquiries, and general product usage.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Build rapport with customers, fostering loyalty and satisfaction.
• Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
• Collaborate with internal teams to ensure seamless customer support.

• Previous experience in a customer service or technical support role is essential.
• Strong technical aptitude and ability to understand and explain technical concepts.
• Excellent communication, active listening, and problem-solving skills.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with (Specify relevant software/product type, e.g., SaaS platforms, hardware diagnostics) is a plus.
• High school diploma or equivalent; further education or certifications are advantageous.
• A genuine passion for helping people and resolving issues.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with software applications, identifying root causes.
• Guide customers through product setup, configuration, and usage.
• Escalate complex technical issues to relevant internal teams (e.g., development, engineering) when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of the company's software products and services.
• Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.
• Identify opportunities to enhance the customer experience and product usability.
• Provide feedback to product development teams based on customer insights and trends.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role, preferably within the software or tech industry.
• Strong understanding of common software applications and operating systems.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency with helpdesk and CRM software (e.g., Zendesk, Salesforce).
• A patient, empathetic, and customer-focused attitude.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Team player with the ability to work independently and collaboratively in a hybrid setting.
• A genuine interest in technology and a willingness to learn new products.
• Flexibility to work shifts as required, including potential evenings or weekends, to cover service hours.