1656 Customer Support Specialist jobs in Blackburn
Customer Support Specialist
M1 1AA Manchester, North West
£25000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team in Manchester . This hybrid role requires you to spend a portion of your week in the office for collaborative sessions and team meetings, with the remainder worked remotely. You will be the primary point of contact for customers, providing assistance and resolving inquiries across various channels, including email, phone, and live chat. Your responsibilities will include troubleshooting technical issues, guiding users through product features, processing orders, managing returns, and escalating complex problems to higher support tiers when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. You should have a strong ability to explain technical concepts clearly and concisely to non-technical users. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is essential. You must be a problem-solver, adept at identifying the root cause of issues and implementing effective solutions. This role demands strong organisational skills, attention to detail, and the ability to manage multiple customer interactions efficiently. While working remotely, you will need a reliable internet connection and a dedicated workspace to maintain productivity. The hybrid nature of this role ensures you remain connected to the team while enjoying some work-from-home flexibility.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide technical support and troubleshooting assistance for products and services.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Process customer orders, returns, and exchanges accurately.
- Escalate complex issues to relevant departments or senior support staff.
- Document all customer interactions and resolutions in the CRM system.
- Identify and report trends in customer issues to aid product improvement.
- Contribute to building a positive and helpful customer experience.
- Maintain up-to-date knowledge of products, services, and support procedures.
- Collaborate with team members and other departments to resolve customer issues.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical information clearly and concisely.
- Patience, empathy, and a customer-centric attitude.
- Experience in a hybrid work environment is beneficial.
- Ability to manage time effectively and prioritize tasks.
- High school diploma or equivalent; further education or certifications are a plus.
- Familiarity with relevant industry products/services is an advantage.
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0
Senior Customer Support Specialist
M1 1AA Manchester, North West
£28000 Annually
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Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Manchester, Greater Manchester, UK . This role is crucial in ensuring exceptional customer satisfaction by providing prompt, professional, and effective support across various channels. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating unresolved problems to the appropriate departments. The ideal candidate will have a proven track record in customer service, excellent communication skills, and a passion for problem-solving. You will also play a key role in training and mentoring junior support staff, contributing to the overall improvement of support processes and customer experience. Responsibilities will include:
- Responding to customer queries via phone, email, and live chat in a timely and accurate manner.
- Investigating and resolving customer complaints and issues with a high degree of empathy and efficiency.
- Documenting customer interactions and resolutions in the CRM system.
- Identifying trends in customer issues and providing feedback to product and development teams for service improvement.
- Developing and maintaining a comprehensive knowledge base of products and services.
- Assisting with the onboarding and training of new customer support representatives.
- Participating in team meetings and contributing to process improvement initiatives.
- Ensuring adherence to company policies and service level agreements (SLAs).
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1
Senior Customer Support Specialist
M1 1AE Manchester, North West
£30000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for an exceptional Senior Customer Support Specialist to join their thriving, remote-first team. This role is perfect for a proactive individual passionate about delivering outstanding customer experiences. Working entirely remotely from anywhere in the UK, you will be a key point of contact for our customers, providing advanced technical support and resolving complex issues. You will also contribute to improving support processes and mentoring junior team members, making a significant impact on customer satisfaction and retention.
Key Responsibilities:
The ideal candidate will have a minimum of 4-5 years of experience in a customer support role, with at least 2 years in a senior or lead capacity. Proven experience in technical troubleshooting and problem-solving is essential. Excellent communication, interpersonal, and active listening skills are required. Familiarity with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems is a must. A strong understanding of (mention relevant industry/product type, e.g., software as a service, SaaS) support principles is highly beneficial. You should be a self-starter, highly organised, and comfortable working independently in a remote environment. A positive attitude and a genuine passion for helping customers are key attributes for success in this role.
Key Responsibilities:
- Handle escalated customer inquiries via phone, email, and chat with professionalism and efficiency.
- Troubleshoot and resolve complex technical issues, providing in-depth solutions.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Mentor and guide junior customer support representatives.
- Assist in training new team members on support processes and best practices.
- Manage customer escalations and ensure timely resolution.
- Contribute to the development and implementation of new support strategies.
- Monitor customer support metrics and identify areas for improvement.
- Proactively engage with customers to ensure their satisfaction and success.
- Represent the company with empathy, clarity, and a commitment to customer service excellence.
The ideal candidate will have a minimum of 4-5 years of experience in a customer support role, with at least 2 years in a senior or lead capacity. Proven experience in technical troubleshooting and problem-solving is essential. Excellent communication, interpersonal, and active listening skills are required. Familiarity with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems is a must. A strong understanding of (mention relevant industry/product type, e.g., software as a service, SaaS) support principles is highly beneficial. You should be a self-starter, highly organised, and comfortable working independently in a remote environment. A positive attitude and a genuine passion for helping customers are key attributes for success in this role.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
M1 1AA Manchester, North West
£28000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is an exciting opportunity for a dedicated professional to play a key role in ensuring exceptional customer satisfaction through prompt, efficient, and empathetic support. You will be the first point of contact for our customers, providing comprehensive assistance across various channels including email, live chat, and phone. Your primary responsibility will be to resolve customer queries, troubleshoot issues, and guide users through our product/service offerings. This role requires a proactive approach to identifying potential customer issues and implementing solutions to prevent future occurrences.
Responsibilities:
Responsibilities:
- Respond to customer inquiries in a timely and professional manner across multiple communication platforms.
- Diagnose and resolve technical and non-technical customer issues, escalating complex problems to relevant departments when necessary.
- Provide clear, concise, and accurate information regarding product features, usage, and troubleshooting steps.
- Maintain detailed records of customer interactions, transactions, comments, and complaints within our CRM system.
- Contribute to the development of knowledge base articles, FAQs, and other self-service resources.
- Identify trends in customer inquiries and provide feedback to product and engineering teams for continuous improvement.
- Assist in training and mentoring junior support staff.
- Proactively engage with customers to ensure their satisfaction and gather feedback.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent communication skills, both written and verbal, with a clear and friendly tone.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Adept at understanding and explaining technical concepts to non-technical users.
- High school diploma or equivalent; further education or certifications are a plus.
- Must be self-disciplined, motivated, and able to work autonomously.
- Demonstrated ability to work collaboratively within a remote team.
- Experience with (Specific Product/Service Area relevant to the fictional company) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
M1 1AA Manchester, North West
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their dynamic, fully remote team. This is an exceptional opportunity for a proactive individual to leverage their expertise in customer service and technical support within a collaborative, online environment. You will be instrumental in ensuring our customers receive timely, accurate, and empathetic assistance, resolving a wide range of inquiries and issues. Your role will involve handling complex customer escalations, providing detailed troubleshooting guidance, and contributing to the continuous improvement of our support processes and documentation.
Responsibilities:
Responsibilities:
- Provide high-level technical and customer support via multiple channels, including email, live chat, and phone.
- Troubleshoot and resolve complex customer issues, documenting all interactions and solutions thoroughly.
- Act as a point of escalation for junior support staff, offering guidance and mentorship.
- Identify recurring customer issues and trends, providing feedback to product and development teams for system enhancements.
- Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Participate in remote team meetings and training sessions to stay updated on product knowledge and support strategies.
- Uphold the company's commitment to exceptional customer service and brand representation.
- Contribute to the onboarding and training of new customer support team members.
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Strong technical aptitude and the ability to quickly learn new software and systems.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with a patient and professional demeanor.
- Proficiency in using CRM software and support ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for customer advocacy and delivering outstanding service.
- Experience with remote collaboration tools is essential.
- Prior experience in AI/SaaS support is a plus.
- Must be eligible to work in the UK.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
M1 1AE Manchester, North West
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. This pivotal role will be instrumental in ensuring exceptional service delivery and maintaining high levels of customer satisfaction. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing comprehensive support across various communication channels, including email, chat, and phone.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical and non-technical support to customers, resolving escalated issues with efficiency and professionalism.
- Develop and maintain an in-depth understanding of our client's products and services to effectively guide customers.
- Mentor and train junior support team members, fostering a collaborative and knowledgeable environment.
- Identify trends in customer issues and provide feedback to product development and management teams for continuous improvement.
- Create and update knowledge base articles, FAQs, and support documentation to empower customers and internal teams.
- Manage customer relationships, ensuring timely follow-ups and proactive communication.
- Contribute to the development and refinement of support processes and procedures.
- Participate in cross-functional team meetings to represent the customer's voice and advocate for their needs.
- Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction scores.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and the ability to quickly learn new software and systems.
- Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient, empathetic, and customer-centric approach.
- Experience in mentoring or team leadership is a significant advantage.
- Bachelor's degree in a related field or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist
M1 1AE Manchester, North West
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company revolutionizing the industry, is seeking a dedicated and proactive Remote Customer Support Specialist to join their fully remote team. This role is pivotal in ensuring our users receive exceptional support and have a seamless experience with our innovative platform. As a Remote Customer Support Specialist, you will be the first point of contact for users, addressing inquiries via email, live chat, and phone. You will be responsible for troubleshooting technical issues, guiding users through product features, and providing comprehensive solutions to their problems. This position requires excellent communication skills, a deep understanding of customer service best practices, and the ability to thrive in a virtual work environment. You will play a key role in fostering customer loyalty and satisfaction. Key responsibilities include:
- Providing timely and accurate support to customers via multiple channels (email, chat, phone).
- Troubleshooting and resolving customer technical issues related to our software platform.
- Guiding users through product features, functionalities, and best practices.
- Documenting customer interactions, issues, and resolutions in our CRM system.
- Identifying recurring customer issues and escalating them to the relevant internal teams for resolution.
- Contributing to the development and maintenance of our knowledge base and FAQ resources.
- Proactively identifying opportunities to improve the customer experience.
- Gathering customer feedback and sharing insights with product and development teams.
- Adhering to service level agreements (SLAs) and performance metrics.
- Maintaining a high level of product knowledge and staying updated on new releases and features.
- Collaborating effectively with remote team members across different time zones.
- Representing the company's brand and values in all customer interactions.
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6
Senior Customer Support Specialist
M1 1AE Manchester, North West
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Manchester, Greater Manchester, UK . This role is integral to ensuring customer satisfaction and resolving technical inquiries efficiently. You will be responsible for managing a high volume of customer interactions across various channels, including phone, email, and live chat. This includes troubleshooting complex technical issues, providing step-by-step guidance, and escalating unresolved problems to higher support tiers or relevant departments. The ideal candidate will possess a deep understanding of customer service principles and a passion for helping others.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer inquiries, providing accurate and timely solutions.
- Investigate and diagnose technical problems, offering effective resolutions.
- Document all customer interactions and resolutions in the CRM system.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Contribute to the development of support documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Stay up-to-date with product updates and industry best practices.
- Proven experience in a customer service or technical support role, preferably with a senior or lead responsibility.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Experience with CRM software and ticketing systems.
- Ability to work effectively in a team environment and independently.
- A patient and empathetic approach to customer interactions.
- Familiarity with ITIL best practices is a plus.
- Ability to manage challenging customer situations with professionalism and tact.
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7
Lead Customer Support Specialist
M1 1JN Manchester, North West
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for a highly motivated and experienced Lead Customer Support Specialist to manage their dedicated support team in Manchester, Greater Manchester, UK . This is a fantastic opportunity to shape customer service excellence and contribute to the company's success. You will be responsible for ensuring that all customer inquiries, issues, and requests are handled with the utmost efficiency, professionalism, and empathy.
As the Lead Customer Support Specialist, your duties will encompass supervising a team of support agents, providing training and ongoing coaching, and setting performance benchmarks. You will also be involved in developing and implementing customer support strategies, policies, and procedures to enhance customer satisfaction and retention. This includes analyzing support ticket data to identify trends, pinpointing areas for improvement, and reporting findings to senior management.
Key responsibilities include acting as a point of escalation for complex customer issues, resolving disputes, and ensuring prompt and satisfactory resolutions. You will collaborate closely with other departments, such as product development and sales, to relay customer feedback and advocate for product enhancements that improve the user experience. The role requires a proactive approach to identifying and addressing potential customer service challenges before they escalate.
The ideal candidate will have a proven background in customer service management, with at least 3-5 years of experience in a similar leadership role. Exceptional communication, problem-solving, and conflict-resolution skills are paramount. You should be proficient in using customer relationship management (CRM) software and support ticketing systems. A deep understanding of customer service best practices and a genuine passion for helping others are essential. If you are ready to lead a team and make a significant impact on customer loyalty in Manchester , we want to hear from you.
As the Lead Customer Support Specialist, your duties will encompass supervising a team of support agents, providing training and ongoing coaching, and setting performance benchmarks. You will also be involved in developing and implementing customer support strategies, policies, and procedures to enhance customer satisfaction and retention. This includes analyzing support ticket data to identify trends, pinpointing areas for improvement, and reporting findings to senior management.
Key responsibilities include acting as a point of escalation for complex customer issues, resolving disputes, and ensuring prompt and satisfactory resolutions. You will collaborate closely with other departments, such as product development and sales, to relay customer feedback and advocate for product enhancements that improve the user experience. The role requires a proactive approach to identifying and addressing potential customer service challenges before they escalate.
The ideal candidate will have a proven background in customer service management, with at least 3-5 years of experience in a similar leadership role. Exceptional communication, problem-solving, and conflict-resolution skills are paramount. You should be proficient in using customer relationship management (CRM) software and support ticketing systems. A deep understanding of customer service best practices and a genuine passion for helping others are essential. If you are ready to lead a team and make a significant impact on customer loyalty in Manchester , we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Support Specialist
M1 1AE Manchester, North West
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for an exceptional and dedicated Remote Customer Support Specialist to join their thriving, fully remote team, supporting customers across the UK from their home base. In this crucial role, you will be the primary point of contact for customers, providing timely, accurate, and friendly assistance across multiple communication channels including email, phone, and live chat. Your commitment to delivering outstanding customer service will be key to resolving inquiries, troubleshooting issues, and enhancing the overall customer experience. This is a fantastic opportunity to build a career in customer service within a supportive, remote-first environment.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Respond to customer inquiries and issues via email, phone, and live chat in a professional and timely manner.
- Diagnose and resolve technical and non-technical customer problems efficiently.
- Provide detailed information about products and services, guiding customers through features and functionalities.
- Escalate complex issues to appropriate internal teams when necessary, ensuring thorough documentation and follow-up.
- Maintain accurate customer records and interaction logs within the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty through proactive engagement.
- Contribute to the knowledge base by documenting common issues and their resolutions.
- Achieve and exceed key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores.
- Provide feedback to management on customer needs and product/service improvements.
- Uphold company values and ensure a positive brand image in all customer interactions.
Qualifications and Skills:
- Proven experience in a customer service or support role, preferably in a remote setting.
- Excellent communication skills, both written and verbal, with a clear and confident telephone manner.
- Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a self-directed work environment.
- High level of digital literacy and comfort with various online communication tools.
- A dedicated home office setup with a stable high-speed internet connection.
- Reliable and self-motivated with a strong work ethic.
- Previous experience in a technical support role is a plus.
- A passion for helping people and a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
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