What Jobs are available for Customer Support Specialist in Guildford?
Showing 132 Customer Support Specialist jobs in Guildford
Customer Support / Admin Support Roles
GU1 3AA Guildford, South East
£25000 - £35000 annum
Tate
Posted today
Job Viewed
Job Description
Customer Support / Admin Support Roles
Multiple roles from Entry level to Experienced
Immediate Start
£25k-£35k dep on exp
Based local to Guildford, Surrey
We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.
Would suit either recent Graduates or someone with some office based experience in administration/customer services.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
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0
Customer Support Specialist
RG1 2TU Reading, South East
£25000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Reading, Berkshire, UK . This role involves providing exceptional support to our diverse customer base, resolving inquiries, and ensuring customer satisfaction. You will be part of a supportive team environment, with a hybrid working model that balances office-based collaboration with remote flexibility.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues efficiently and effectively.
- Provide detailed information about products and services.
- Maintain accurate customer records and interaction logs.
- Escalate complex issues to appropriate departments when necessary.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating support documentation and FAQs.
- Contribute to a positive team atmosphere and share knowledge with colleagues.
- Meet or exceed customer service performance metrics.
- Handle customer complaints with empathy and professionalism.
- Follow communication guidelines and company policies.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and empathetic approach to customer interactions.
- Ability to work collaboratively within a team.
- Familiarity with Microsoft Office Suite.
- A genuine passion for helping customers.
- Adaptability to learn new systems and processes quickly.
- Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.
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1
Customer Support Specialist, Technical
RG1 1AA Reading, South East
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Join a leading technology firm as a Customer Support Specialist, focusing on providing exceptional technical assistance. This hybrid role offers a blend of remote work and in-office collaboration based in Reading, Berkshire, UK . You will be the first point of contact for customers experiencing technical issues with our products and services. Your primary responsibility will be to diagnose problems, provide clear and effective solutions, and ensure a high level of customer satisfaction. This involves troubleshooting hardware and software issues, guiding users through setup and configuration, and escalating complex problems to higher levels of support when necessary. Strong communication skills, patience, and a genuine desire to help customers are paramount.
Key Responsibilities:
Qualifications:
This hybrid role is based at our offices in Reading, Berkshire, UK , offering a structured environment for collaboration and personal growth.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software and hardware products.
- Guide customers through product installation, configuration, and troubleshooting steps.
- Maintain accurate records of customer interactions and issues in the CRM system.
- Escalate complex technical issues to Tier 2 support or relevant engineering teams.
- Provide feedback to product development teams on recurring customer issues and suggestions for improvement.
- Develop and update knowledge base articles and FAQs to support self-service for customers.
- Educate customers on product features and best practices.
- Ensure customer satisfaction by delivering timely and effective support.
- Adhere to service level agreements (SLAs) for response and resolution times.
Qualifications:
- Proven experience in a customer support or technical support role.
- Strong understanding of common IT hardware and software issues.
- Excellent communication, listening, and problem-solving skills.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM software and ticketing systems.
- Familiarity with remote support tools.
- Adept at managing multiple customer inquiries simultaneously.
- Patient and empathetic approach to customer service.
- High school diploma or equivalent; further technical certifications are a plus.
- Experience in the SaaS or technology industry is preferred.
This hybrid role is based at our offices in Reading, Berkshire, UK , offering a structured environment for collaboration and personal growth.
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2
Customer Support Specialist (Technical)
RG1 1AA Reading, South East
£25000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and technically adept Customer Support Specialist to join their vibrant team. This role, based in Reading, Berkshire, UK , is crucial for ensuring our customers receive exceptional support and achieve maximum value from our products. You will be the first point of contact for customer inquiries, providing timely and effective solutions to technical issues through various channels, including phone, email, and live chat. Key responsibilities include troubleshooting software problems, guiding users through product features and functionalities, documenting customer interactions and solutions in our CRM system, escalating complex issues to senior support engineers or development teams when necessary, and contributing to the knowledge base with FAQs and troubleshooting guides. The ideal candidate will possess excellent communication skills, a patient and empathetic approach to customer service, and a strong aptitude for understanding and explaining technical concepts. Previous experience in a technical support role, particularly with SaaS products, is highly desirable. Familiarity with ticketing systems and a genuine passion for helping customers resolve their issues are essential. This is a fantastic opportunity to grow your career in customer support within a dynamic tech company located in Berkshire . You will be joining a supportive team environment where your contributions are valued. A proactive attitude, strong problem-solving skills, and the ability to multitask effectively in a fast-paced environment are key. You should be comfortable working with a variety of operating systems and web technologies. The ability to empathize with customer challenges and provide clear, concise solutions is paramount.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software products.
- Guide customers through product features and troubleshooting steps.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex technical issues to the appropriate teams.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to the product development team.
- Proactively identify opportunities to improve the customer support experience.
- Maintain a high level of customer satisfaction.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric approach.
- Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with operating systems (Windows, macOS) and web browsers.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a remote team.
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3
Remote Customer Support Specialist
RG1 2AA Reading, South East
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Remote Customer Support Specialists to join their growing virtual team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your own home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services via phone, email, and live chat. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be trained extensively on our client's offerings to ensure you can deliver accurate and efficient support. Key responsibilities include managing customer accounts, processing orders or returns, troubleshooting technical problems, escalating complex issues to appropriate departments, and documenting all customer interactions accurately. A strong understanding of customer service principles and the ability to de-escalate challenging situations are crucial. We are looking for individuals who are self-motivated, highly organised, and can maintain productivity in a remote work environment. A reliable internet connection and a dedicated workspace are required. This is an excellent opportunity for individuals seeking a rewarding career in customer service with the flexibility of remote work. Join a supportive team environment where your contributions are valued and you can make a real difference in customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Escalate complex problems to senior support staff or relevant departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Process customer orders, returns, and exchanges according to company procedures.
- Identify opportunities to improve customer experience and satisfaction.
- Adhere to all company policies and procedures regarding customer service and data privacy.
- Collaborate with team members to share best practices and enhance support quality.
- Contribute to the development of support documentation and FAQs.
- Previous experience in customer service or a related role is preferred.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with computer systems and common software applications.
- Ability to learn new products and services quickly.
- Self-motivated and able to work independently with minimal supervision.
- Reliable internet connection and a suitable home office setup.
- High school diploma or equivalent required; further education is a plus.
- Availability to work flexible shifts as required.
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4
Senior Customer Support Specialist
RG1 1AA Reading, South East
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated team in Reading, Berkshire . This role is crucial for delivering exceptional customer service and resolving complex technical issues for a diverse user base. The successful candidate will be instrumental in maintaining high levels of customer satisfaction and contributing to the continuous improvement of our support processes. This is an office-based position, fostering strong team collaboration and direct mentorship opportunities.
Responsibilities:
Responsibilities:
- Provide first-line and advanced technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to appropriate teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of the company's products and services to offer expert advice.
- Assist in the creation and maintenance of knowledge base articles, FAQs, and support documentation.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Contribute to improving customer support processes and customer satisfaction metrics.
- Handle customer escalations and ensure timely and satisfactory resolution.
- Participate in team meetings and contribute to a positive and collaborative work environment.
- Proven experience in a customer support or technical support role, with at least 2 years in a senior capacity.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Experience with troubleshooting common software and hardware issues.
- Ability to remain calm and professional under pressure.
- A customer-centric approach with a passion for delivering outstanding service.
- Experience in training or mentoring team members is highly desirable.
- Familiarity with (mention a relevant industry/technology, e.g., SaaS products, cloud services) is a plus.
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5
Senior Customer Support Specialist
RG1 1AA Reading, South East
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Reading, Berkshire, UK**. This role offers a hybrid working model, combining the flexibility of remote work with the collaborative environment of the office. The ideal candidate will be passionate about delivering exceptional customer experiences and possess a strong understanding of customer service best practices.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer inquiries via phone, email, and live chat.
- Escalate unresolved issues to appropriate departments and follow up to ensure timely resolution.
- Develop and maintain comprehensive support documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Train and mentor junior support staff, sharing best practices and fostering a positive team environment.
- Analyze customer feedback and support trends to identify areas for service improvement.
- Collaborate with product development and quality assurance teams to report bugs and suggest feature enhancements.
- Manage and prioritize a queue of customer issues, ensuring all Service Level Agreements (SLAs) are met.
- Contribute to the continuous improvement of support processes and customer satisfaction metrics.
- Handle sensitive customer information with the utmost confidentiality and adhere to data protection policies.
- Act as a point of contact for key client accounts, building strong relationships and ensuring their needs are met.
- Proven experience (3+ years) in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A proactive and customer-centric attitude.
- Experience in training or mentoring junior staff is a significant advantage.
- Relevant certifications (e.g., ITIL Foundation) are a plus.
- Flexibility to work occasional evenings or weekends as needed for critical support issues.
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6
Senior Customer Support Specialist
RG1 1AA Reading, South East
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is pivotal in ensuring the highest level of customer satisfaction by providing exceptional technical assistance and guidance. The successful candidate will be responsible for managing complex customer inquiries, troubleshooting technical issues, and escalating problems when necessary. You will also play a key role in developing and improving support processes, training junior team members, and contributing to knowledge base articles.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our products and services.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate departments or senior management.
- Proactively identify trends in customer issues and provide feedback to product development and engineering teams.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Train and mentor new customer support representatives.
- Participate in continuous improvement initiatives for customer support processes.
- Handle customer complaints and ensure satisfactory resolution.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction, response time, and resolution rate.
- Proven experience in a customer support or helpdesk role, preferably in a senior capacity.
- Strong technical aptitude and ability to troubleshoot complex software or hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- Experience in the
: Reading, Berkshire, UK - A proactive approach to identifying and resolving customer needs.
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7
Senior Customer Support Specialist
RG1 1 Reading, South East
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Senior Customer Support Specialist to join their dedicated team in Reading, Berkshire, UK . This role is pivotal in ensuring our customers receive exceptional service and timely resolution to their inquiries. You will be the first point of contact for customers, handling a range of issues via phone, email, and chat, and will be expected to provide in-depth technical support and guidance. As a senior member of the team, you will also be responsible for handling escalated customer complaints, mentoring junior support staff, and contributing to the development of support processes and documentation. The ideal candidate will possess a proven ability to troubleshoot complex problems, demonstrate empathy and patience, and maintain a professional demeanour under pressure. A deep understanding of customer service best practices and experience within a technical support environment are essential. You will actively identify opportunities to improve the customer experience and provide feedback to product development teams. This is a fantastic opportunity to grow your career within a supportive and customer-focused organisation. The role requires excellent communication skills, a keen eye for detail, and a passion for helping others. Working within our office in Reading ensures a collaborative team environment and direct access to support resources.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide advanced technical support and troubleshooting for product-related queries.
- Manage and resolve escalated customer complaints, ensuring customer satisfaction.
- Train and mentor new and existing customer support team members.
- Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Contribute to the continuous improvement of customer service processes and workflows.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Handle customer account management tasks and updates as required.
- High school diploma or equivalent; a relevant certification or degree is preferred.
- Minimum of 3-5 years of experience in a customer service or technical support role, with at least 1 year in a senior capacity.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with a focus on empathy and active listening.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Strong organisational and time-management skills.
- Experience in training or mentoring junior staff is a plus.
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8