1997 Customer Support Specialist jobs in Kilburn
Remote Customer Support Specialist
WC1X 8AA London, London
£26000 Annually
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Our client is seeking a highly motivated and customer-focused Remote Customer Support Specialist to join their expanding team. This fully remote position offers the flexibility to work from anywhere within the UK, providing exceptional service to our valued customers. You will be the first point of contact for customers, addressing inquiries, resolving issues, and offering solutions via phone, email, and live chat. Key responsibilities include troubleshooting technical problems, guiding users through product features, processing orders and returns, and escalating complex cases when necessary. The ideal candidate will possess outstanding communication and active listening skills, a patient and empathetic demeanor, and a strong ability to multitask and manage time effectively in a home-based environment. Previous experience in a customer service or technical support role is essential. Proficiency with CRM software and helpdesk ticketing systems is highly desirable. You will need a reliable internet connection and a dedicated workspace to ensure productivity and confidentiality. This role demands a proactive approach to customer satisfaction and a commitment to providing timely and accurate assistance. You will be an integral part of a supportive, remote-first team, with opportunities for training and career advancement. Join us and leverage your skills to deliver an unparalleled customer experience from the comfort of your own home, contributing to our mission of exceptional client support across the UK.
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Remote Customer Support Specialist
SW1A 0AA London, London
£25000 Annually
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Our client is searching for a dedicated and empathetic Customer Support Specialist to join their fully remote team. Based in London, England, UK , this role is perfect for individuals who thrive on helping others and are seeking a career that offers flexibility and the ability to work from home. You will be the primary point of contact for customers, providing exceptional support across multiple channels, including email, live chat, and phone.
Your responsibilities will include:
Your responsibilities will include:
- Responding promptly and professionally to customer inquiries, issues, and requests.
- Troubleshooting and resolving customer problems efficiently and effectively.
- Guiding customers through product features, troubleshooting steps, and best practices.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Identifying and escalating priority issues to the relevant departments.
- Contributing to the knowledge base by documenting solutions and FAQs.
- Gathering customer feedback and relaying it to product development teams to improve services.
- Achieving and exceeding performance targets related to customer satisfaction and resolution times.
- Collaborating with team members to share best practices and improve overall support quality.
- Adhering to company policies and procedures to ensure consistent service delivery.
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Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
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Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their remote-first team, providing exceptional service to their global customer base. This is a fully remote position, allowing you to contribute to our success from the comfort of your own home anywhere within the UK. You will be the primary point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience through various communication channels including phone, email, and chat.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide high-level customer support via phone, email, and live chat, addressing technical issues, product inquiries, and general queries.
- Troubleshoot and diagnose customer problems, identifying effective solutions and escalating complex issues to appropriate teams when necessary.
- Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
- Develop and maintain a deep understanding of our products and services to effectively assist customers.
- Contribute to the development of customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Identify trends in customer inquiries and feedback, providing insights to improve product and service offerings.
- Train and mentor new customer support representatives, sharing best practices and product knowledge.
- Proactively engage with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling where appropriate.
- Adhere to company service standards and provide exceptional customer service at all times.
- Participate in team meetings and contribute to process improvement initiatives.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 3 years in a senior or lead capacity.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong problem-solving and analytical skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in troubleshooting technical issues is highly desirable.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage a high volume of customer interactions.
- Tech-savviness and ability to quickly learn new software and systems.
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2
Senior Customer Support Specialist
EC1A 1AA London, London
£30000 Annually
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Our client, a dynamic tech company, is seeking an experienced Senior Customer Support Specialist to join their fully remote team. This position offers the opportunity to provide exceptional technical and non-technical support to a global customer base, troubleshoot complex issues, and contribute to enhancing the customer experience. If you are a problem-solver with a passion for customer service and possess excellent communication skills, this role is for you.
As a Senior Customer Support Specialist, you will be the primary point of contact for customers, handling inquiries via phone, email, and live chat. You will be responsible for diagnosing and resolving technical issues, guiding users through product features, and ensuring customer satisfaction. This role involves escalating complex issues to relevant departments, documenting solutions, and contributing to the knowledge base. You will also play a key role in training and mentoring junior support staff.
Key responsibilities include:
As a Senior Customer Support Specialist, you will be the primary point of contact for customers, handling inquiries via phone, email, and live chat. You will be responsible for diagnosing and resolving technical issues, guiding users through product features, and ensuring customer satisfaction. This role involves escalating complex issues to relevant departments, documenting solutions, and contributing to the knowledge base. You will also play a key role in training and mentoring junior support staff.
Key responsibilities include:
- Providing high-level technical and customer support through various communication channels.
- Troubleshooting and resolving customer issues related to software, hardware, and services.
- Guiding customers through product setup, usage, and troubleshooting steps.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Identifying, replicating, and reporting product bugs and issues to the development team.
- Contributing to the creation and maintenance of customer-facing knowledge base articles and FAQs.
- Escalating complex technical issues to Tier 2/3 support or relevant departments.
- Proactively identifying opportunities to improve the customer support process and customer satisfaction.
- Training and mentoring new and existing customer support representatives.
- Monitoring customer feedback and identifying trends to inform product improvements.
- Managing customer expectations and ensuring timely resolution of inquiries.
- Collaborating with sales and product teams to ensure a cohesive customer experience.
- Handling customer complaints and challenging situations with professionalism and empathy.
- Participating in regular team meetings and contributing to team goals.
- Staying up-to-date with product knowledge and industry best practices.
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Remote Customer Support Specialist
WC2N 5DS London, London
£28000 Annually
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Our client is looking for an exceptional and empathetic Remote Customer Support Specialist to join their expanding team. This is a fully remote, home-based position, offering the flexibility to work from anywhere within the UK. You will be the first point of contact for customers, providing outstanding technical and non-technical support across multiple channels, including email, chat, and phone. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring a positive customer experience. Responsibilities include troubleshooting product issues, guiding users through setup and usage, managing customer accounts, processing requests, and escalating complex problems to higher support tiers. The ideal candidate will have a genuine passion for helping people, excellent problem-solving skills, and the ability to communicate complex information clearly and concisely. Previous experience in a customer service or technical support role is highly desirable. Proficiency in using CRM software and helpdesk ticketing systems is a plus. You must possess a reliable internet connection, a dedicated workspace, and a strong command of English. Strong written and verbal communication skills are essential. We are seeking individuals who are patient, resourceful, and possess a positive attitude. You will be expected to maintain high standards of customer satisfaction and contribute to team goals. This role provides comprehensive training and ongoing support to ensure your success. Join a forward-thinking company and deliver world-class support from the comfort of your home.
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Remote Customer Support Specialist
WC2A 2AR London, London
£24000 Annually
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Posted 3 days ago
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Our client is seeking a dedicated and customer-focused Remote Customer Support Specialist to join their expanding team. This fully remote position allows you to provide exceptional service to clients from the comfort of your own home, anywhere within the UK. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels, including email, chat, and phone. Key responsibilities include actively listening to customer needs, providing accurate information about products and services, troubleshooting technical problems, processing requests, and escalating complex issues to the appropriate departments. Maintaining detailed records of customer interactions and feedback in the CRM system is crucial for tracking and analysis. The ideal candidate will have previous experience in a customer service or support role, with proven success in handling customer inquiries and resolving complaints effectively. Excellent communication skills, both written and verbal, are essential, along with strong active listening and empathy. Proficiency with CRM software and a good understanding of common technical support concepts are advantageous. You must be highly organised, self-motivated, and able to manage your time effectively in a remote work setting, ensuring productivity and adherence to service level agreements. A reliable internet connection and a dedicated workspace are required. This role offers a competitive salary, flexible working hours, and the opportunity to grow within a supportive and innovative company that values its remote workforce. Join a team committed to delivering outstanding customer care.
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5
Senior Customer Support Specialist - Remote
SW1A 0AA London, London
£30000 Annually
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. This is a fantastic opportunity to leverage your exceptional communication and problem-solving skills within a leading organisation. You will be the primary point of contact for customer inquiries, providing comprehensive support via email, chat, and phone. Your role will involve troubleshooting technical issues, guiding customers through product features, and escalating complex problems to the appropriate departments.
Key Responsibilities:
Qualifications:
This position is based in the UK and is fully remote, allowing you to work from anywhere within the United Kingdom. If you are a customer-centric professional looking for a rewarding remote role, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner across multiple communication channels.
- Diagnose and resolve customer issues, ensuring a high level of customer satisfaction.
- Educate customers on product functionalities and best practices.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify trends in customer issues and provide feedback to improve products and services.
- Collaborate with internal teams to resolve customer escalations.
- Develop and maintain knowledge base articles and support documentation.
- Assist in training new customer support team members.
- Proactively identify opportunities to enhance the customer experience.
- Contribute to team goals and objectives, striving for continuous improvement.
Qualifications:
- Proven experience in a customer service or technical support role, preferably in a remote environment.
- Excellent verbal and written communication skills, with a clear and empathetic tone.
- Strong problem-solving and analytical abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced setting.
- A positive attitude and a genuine desire to help customers.
- Previous experience in a senior or lead support role is advantageous.
- Familiarity with SaaS products and cloud-based technologies is a plus.
- Demonstrated ability to work independently and as part of a distributed team.
- Commitment to delivering outstanding customer service.
This position is based in the UK and is fully remote, allowing you to work from anywhere within the United Kingdom. If you are a customer-centric professional looking for a rewarding remote role, we encourage you to apply.
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Senior Customer Support Specialist (Remote)
WC2B 5AA London, London
£30000 Annually
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Posted today
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Our client is a rapidly expanding technology company seeking an experienced Senior Customer Support Specialist to join their dedicated remote support team. This role is essential for providing high-level technical assistance and exceptional customer service to a global user base. You will be responsible for resolving complex customer issues, contributing to support documentation, and mentoring junior team members, all from a remote work environment.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer inquiries via phone, email, and chat.
- Diagnose and resolve software and hardware issues efficiently and effectively.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management) with detailed documentation.
- Develop and maintain comprehensive support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Mentor and provide guidance to junior customer support representatives, sharing expertise and best practices.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Contribute to improving customer support processes and workflows for enhanced efficiency.
- Proactively engage with customers to ensure their satisfaction and successful utilisation of our products/services.
- Manage customer relationships, building rapport and trust through consistent, high-quality support.
- Stay updated on product updates, new features, and industry best practices in customer support.
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Senior Customer Support Specialist - SaaS
WC2E 9BT London, London
£30000 Annually
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Our client, a leading innovator in cloud-based software solutions, is seeking a highly dedicated and experienced Senior Customer Support Specialist to join their vibrant team in **London, England, UK**. This role is crucial for ensuring the highest level of customer satisfaction and providing expert technical assistance for our client's cutting-edge SaaS products. You will be responsible for troubleshooting complex technical issues, guiding users through product features, and resolving customer inquiries with efficiency and professionalism. The ideal candidate will have a strong background in customer service, excellent technical aptitude, and a passion for helping users succeed. You will serve as a point of escalation for challenging customer issues, requiring deep product knowledge and the ability to think critically under pressure. Responsibilities include responding to customer support tickets via email, phone, and chat, diagnosing and resolving software-related problems, creating and updating knowledge base articles and support documentation, and collaborating with the product and engineering teams to identify and resolve recurring issues. You will also be involved in training new support team members and contributing to the improvement of support processes and tools. Excellent communication skills, both written and verbal, are paramount, as is the ability to clearly explain technical concepts to a non-technical audience. A proactive approach to customer engagement and a commitment to delivering an exceptional support experience are essential for success in this role. We are looking for an individual who can embody our client's commitment to customer success and contribute positively to a supportive team environment.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for SaaS products.
- Respond promptly and professionally to customer inquiries via multiple channels.
- Diagnose and resolve complex software issues, escalating when necessary.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Collaborate with engineering and product teams to identify product improvements.
- Train and mentor junior support staff.
- Contribute to the improvement of support workflows and customer service strategies.
- Ensure high levels of customer satisfaction and retention.
- Minimum of 3 years of experience in technical customer support, preferably in a SaaS environment.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent problem-solving and analytical skills.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts clearly to diverse audiences.
- Experience with helpdesk software and ticketing systems.
- Customer-focused attitude with a passion for service excellence.
- Bachelor's degree or equivalent relevant experience.
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8
Senior Customer Support Specialist (Remote)
SW1A 0AA London, London
£28000 Annually
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Posted today
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Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their dedicated team, operating in a fully remote capacity. This role is crucial for maintaining high levels of customer satisfaction by providing timely and effective support across multiple channels, including email, chat, and phone. The ideal candidate will possess excellent problem-solving abilities, a patient demeanor, and a passion for delivering outstanding customer service. You will be responsible for handling escalated customer inquiries, troubleshooting complex issues, and providing clear, concise solutions. This remote-first position requires strong communication skills, the ability to manage your workload efficiently, and a commitment to exceeding customer expectations. You will be an expert on our client's products and services, able to guide customers through technical difficulties and answer a wide range of questions. Key responsibilities include documenting customer interactions, identifying recurring issues to provide feedback for product improvement, and contributing to the knowledge base with FAQs and troubleshooting guides. You will also be involved in training new team members and mentoring junior support staff, sharing best practices and ensuring consistent service quality. This role demands exceptional interpersonal skills, a proactive approach to problem-solving, and the ability to remain calm and professional under pressure. You will need to be adept at using customer support software and CRM systems. We are looking for a team player who thrives in a remote work environment and is dedicated to building positive customer relationships. This is an exciting opportunity to contribute to a growing company and enhance your customer service career, supporting clients and operations that may have connections to **London, England, UK**.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via email, chat, and phone.
- Troubleshoot and diagnose customer problems, providing effective solutions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Contribute to the development of the knowledge base and FAQ sections.
- Identify trends in customer feedback and report them to management for product/service improvement.
- Provide guidance and support to junior customer service representatives.
- Ensure a high level of customer satisfaction is maintained.
Qualifications:
- Proven experience in a customer service or support role, with at least 2 years in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and customer support platforms.
- Ability to multitask and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Experience in training or mentoring is a plus.
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