206 Customer Support Specialist jobs in Kilburn
Customer Support Specialist
SW1A 0AA London, London
£28000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking an empathetic and efficient Customer Support Specialist to join their team in the heart of London, England, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their queries. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for handling inbound customer inquiries via phone, email, and live chat, providing accurate information, troubleshooting technical issues, and escalating complex problems when necessary. A key part of your role will involve documenting customer interactions and feedback accurately in our CRM system. You'll be expected to develop a deep understanding of our products and services to offer informed support. We are looking for individuals who can remain calm and professional under pressure, demonstrating excellent problem-solving abilities. This position offers the opportunity to contribute significantly to customer satisfaction and retention. You will work closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. The ability to adapt to new systems and processes quickly is essential. We value individuals who are proactive, detail-oriented, and committed to continuous improvement. This role requires a strong team player who can also work autonomously. Your contributions will directly impact our brand reputation and customer loyalty. We are committed to providing a supportive work environment where you can grow your career. If you are passionate about customer service and possess the skills to excel in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information to customers.
- Troubleshoot and resolve customer issues efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and relay it to relevant teams.
- Maintain a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent required.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist - Technical
SW1A 0AA London, London
£28000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled and empathetic Technical Customer Support Specialist to join their team. This role operates on a hybrid basis, offering a blend of remote work and in-office collaboration, based in the heart of London, England, UK . The successful candidate will be the first point of contact for customers experiencing technical issues with our client's innovative software solutions. You will be responsible for diagnosing problems, providing clear and concise solutions, and ensuring a high level of customer satisfaction. This role demands excellent communication skills, a strong technical aptitude, and a passion for helping users navigate and maximise their use of our products.
Key Responsibilities:
Qualifications:
This hybrid position requires regular attendance at our London, England, UK office, fostering a collaborative team environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues reported by customers, identifying root causes and providing effective solutions.
- Guide customers through product features and functionalities, offering clear instructions and support.
- Escalate complex issues to senior support tiers or relevant development teams when necessary, providing detailed documentation.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
- Develop and update customer-facing documentation, FAQs, and knowledge base articles.
- Proactively identify trends in customer issues and provide feedback to the product development team.
- Assist in training new customer support representatives.
- Contribute to improving the overall customer support experience and processes.
- Ensure customer satisfaction by delivering exceptional service and support.
Qualifications:
- Proven experience in a technical customer support or helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Experience with remote support tools.
- A patient and empathetic approach to customer service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Familiarity with SaaS products is a plus.
- Flexibility to work occasional evenings or weekends if required.
This hybrid position requires regular attendance at our London, England, UK office, fostering a collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Customer Support Specialist to join their dynamic, fully remote team. This role is crucial in ensuring an exceptional customer experience across all touchpoints. You will be responsible for handling complex customer inquiries, providing timely and accurate resolutions, and contributing to the continuous improvement of our support processes.
Responsibilities:
Responsibilities:
- Manage a high volume of inbound customer queries via phone, email, and chat.
- Troubleshoot and resolve technical and non-technical issues efficiently.
- Escalate complex problems to appropriate departments while maintaining ownership until resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor junior support team members, sharing best practices and expertise.
- Identify trends in customer issues and provide feedback to product and engineering teams for service enhancements.
- Proactively engage with customers to ensure satisfaction and gather feedback.
- Contribute to the development and implementation of new support strategies and tools.
- Ensure all customer interactions are logged accurately and follow established protocols.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Represent the company's values and commitment to excellence in every interaction.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software (e.g., Zendesk, Salesforce) and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Strong understanding of IT support principles and customer service best practices.
- A proactive approach to identifying and resolving customer needs.
- Excellent written and verbal English proficiency.
- Experience in training or mentoring junior staff is a strong advantage.
- Adaptability and resilience in handling challenging customer situations.
- Commitment to continuous learning and professional development.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a prestigious financial services firm, is seeking a highly experienced Senior Customer Support Specialist to join their dedicated client services team. This role is based in our central **London, England, UK** office and requires the successful candidate to be present on-site to provide unparalleled support to our valued clients. You will be the first point of contact for complex client inquiries, acting as a crucial liaison between clients and internal departments.
Key Responsibilities:
Qualifications:
This role is integral to maintaining our client's reputation for exceptional customer service. If you are passionate about client satisfaction and possess a strong service-oriented mindset, we encourage you to apply.
Key Responsibilities:
- Manage and resolve complex customer inquiries and issues via phone, email, and in-person interactions.
- Provide expert guidance and support on a wide range of financial products and services.
- Escalate unresolved issues to appropriate departments and ensure timely resolution.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Develop and update customer support documentation and knowledge base articles.
- Identify trends in customer inquiries and provide feedback to improve services and products.
- Train and mentor junior customer support staff.
- Contribute to the development and implementation of customer service best practices.
- Proactively engage with clients to ensure satisfaction and build strong relationships.
- Handle sensitive client information with the utmost confidentiality and professionalism.
Qualifications:
- Minimum of 5 years of experience in a customer-facing role, preferably within the financial services industry.
- Proven ability to handle complex and sensitive customer issues with empathy and efficiency.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and standard office applications.
- Knowledge of financial products and services is highly desirable.
- Ability to remain calm and professional under pressure.
- Team player with a positive attitude and strong work ethic.
- Willingness to work on-site in our **London, England, UK** office.
- Bachelor's degree or equivalent relevant experience.
This role is integral to maintaining our client's reputation for exceptional customer service. If you are passionate about client satisfaction and possess a strong service-oriented mindset, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
WC2B 4PU London, London
£30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dynamic team, offering a hybrid work arrangement based in the heart of London, England, UK . In this vital role, you will be the primary point of contact for customers, providing exceptional support, resolving complex issues, and ensuring a positive customer experience. You will handle escalated customer inquiries via phone, email, and live chat, demonstrating advanced problem-solving skills and a deep understanding of the company's products and services. This position involves mentoring junior support agents, contributing to the development of support knowledge bases, and identifying trends to provide feedback for product and service improvements. The ideal candidate will possess a calm and professional demeanor, excellent communication abilities, and a passion for helping others. You should be adept at de-escalating challenging situations and finding satisfactory resolutions for customers. Experience with CRM systems and helpdesk software is essential. You will also be involved in training new team members, sharing best practices, and contributing to the overall efficiency and effectiveness of the customer service department. This role requires a proactive individual who can identify opportunities to improve customer satisfaction and loyalty, and who can contribute to a positive and collaborative team environment. You will be a key player in maintaining our client's reputation for outstanding customer care.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer support inquiries via phone, email, and chat.
- Provide timely, accurate, and professional solutions to customer issues.
- Troubleshoot and resolve technical and non-technical problems effectively.
- Document customer interactions and resolutions in the CRM system.
- Mentor and guide junior customer support representatives.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Identify and report recurring customer issues and suggest process improvements.
- Collaborate with other departments to resolve complex customer problems.
- Maintain a high level of customer satisfaction and loyalty.
- Participate in ongoing training to enhance product knowledge and support skills.
- Proven experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage and de-escalate difficult customer interactions.
- Experience in training or mentoring team members is a plus.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work effectively in a hybrid office/remote environment.
- High school diploma or equivalent; further education or certifications are beneficial.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
EC2M 1AA London, London
£30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Senior Customer Support Specialist to join their client-focused team. This role is based in London, England, UK , but offers a remote working option, allowing you to provide exceptional support from anywhere. You will be responsible for handling complex customer inquiries, resolving issues efficiently, and contributing to the continuous improvement of our client's customer service operations.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical and non-technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex customer issues, escalating to relevant departments when necessary.
- Develop and maintain a deep understanding of our client's products and services to provide accurate information and solutions.
- Assist in training and mentoring junior customer support representatives.
- Contribute to the creation and maintenance of customer support knowledge base articles and FAQs.
- Identify trends in customer inquiries and feedback, providing insights to improve products and services.
- Ensure customer satisfaction by delivering timely, professional, and effective support.
- Handle customer complaints and difficult situations with diplomacy and professionalism.
- Process returns, exchanges, and other customer-related transactions accurately.
- Participate in team meetings and contribute to service improvement initiatives.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role involves providing exceptional technical and non-technical support to a diverse customer base, ensuring prompt resolution of queries and fostering long-term customer satisfaction. You will be the primary point of contact for complex customer issues, requiring advanced problem-solving skills and a deep understanding of our client's products and services. Responsibilities include troubleshooting software and hardware issues, guiding users through setup and configuration processes, managing customer feedback channels, and escalating critical issues to relevant departments. A key aspect of this role is contributing to the continuous improvement of customer support processes and documentation. You will also be responsible for mentoring junior support staff, conducting training sessions, and identifying opportunities to enhance the customer experience through proactive communication and support strategies. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users. A strong sense of empathy and patience is crucial, as is the ability to manage multiple priorities in a fast-paced environment. Experience with CRM software and ticketing systems is essential. This is a fully remote position, offering the flexibility to work from anywhere within the UK. We are looking for individuals who are self-starters, highly organised, and can maintain a high level of productivity while working independently. If you are passionate about customer service and looking for a challenging and rewarding remote role, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide expert-level technical and customer support via phone, email, and chat.
- Diagnose and resolve complex customer issues efficiently and effectively.
- Manage and maintain customer support documentation and knowledge base articles.
- Train and mentor junior customer support representatives.
- Identify trends in customer issues and provide feedback for product improvement.
- Collaborate with engineering and product teams to address escalated issues.
- Ensure all customer interactions are logged accurately in the CRM system.
- Contribute to the development of support strategies and best practices.
- Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
- Strong technical aptitude and troubleshooting skills.
- Excellent written and verbal communication abilities.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in a remote-first work environment is highly desirable.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer support specialist Jobs in Kilburn !
6
Remote Customer Support Specialist
EC1A 1BB London, London
£25000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Are you passionate about helping others and possess exceptional communication skills? Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is critical in ensuring our customers receive outstanding service and support. You will be the first point of contact for customer inquiries, providing timely and effective solutions through various communication channels.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity to be part of a growing company that values its employees and prioritizes customer satisfaction. As a fully remote position, you'll enjoy the flexibility to work from home while contributing to a vital aspect of our business. Our client is committed to professional development and offers ample opportunities for growth within the customer support field. Join us in delivering exceptional service to our valued customers. The role is based remotely, servicing clients connected to London, England, UK .
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Troubleshoot and resolve customer issues, product questions, and technical difficulties efficiently.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify opportunities to improve customer experience and provide feedback to the relevant teams.
- Maintain a high level of product knowledge and stay updated on company offerings.
- Adhere to service level agreements (SLAs) and quality standards.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills, with a clear and concise phone etiquette.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Comfortable working independently with minimal supervision.
- Access to a reliable internet connection and a suitable home office setup.
This is a fantastic opportunity to be part of a growing company that values its employees and prioritizes customer satisfaction. As a fully remote position, you'll enjoy the flexibility to work from home while contributing to a vital aspect of our business. Our client is committed to professional development and offers ample opportunities for growth within the customer support field. Join us in delivering exceptional service to our valued customers. The role is based remotely, servicing clients connected to London, England, UK .
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist
SW1A 0AA London, London
£32000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their fully remote, global support team. This role is crucial for providing exceptional assistance to our clients, resolving complex technical issues, and ensuring a positive customer experience. You will be a point of escalation for challenging customer inquiries, providing expert guidance and solutions. This is a fully remote position, enabling you to deliver world-class support from the comfort of your home, regardless of your specific location within the UK.
Responsibilities:
Responsibilities:
- Provide high-level technical support and customer service via multiple channels, including email, chat, and phone.
- Troubleshoot and resolve complex customer issues, identifying root causes and implementing effective solutions.
- Serve as an escalation point for junior support staff, offering guidance and mentorship.
- Document all customer interactions, issues, and resolutions accurately within the ticketing system.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Identify recurring customer issues and collaborate with product and engineering teams to drive product improvements.
- Proactively identify opportunities to enhance the customer experience and streamline support processes.
- Gather customer feedback and insights to inform product development and service enhancements.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Stay up-to-date with product updates, new features, and industry best practices in customer support.
- Minimum of 3 years of experience in a customer support or technical support role, with demonstrated experience handling complex issues.
- Excellent problem-solving and troubleshooting skills.
- Strong understanding of customer service principles and best practices.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Empathy, patience, and a genuine desire to help customers.
- Experience in a SaaS or technology-driven industry is highly desirable.
- Ability to adapt to changing priorities and work under pressure.
- Team player mentality, with a willingness to share knowledge and support colleagues.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in London, England, UK . This role offers a hybrid work model, combining the benefits of remote flexibility with in-office collaboration. As a Senior Customer Support Specialist, you will be the primary point of contact for our clients, addressing technical issues, providing guidance, and ensuring a superior customer experience. Your responsibilities will include troubleshooting complex software problems, escalating unresolved issues to the relevant technical teams, documenting support interactions, and contributing to the knowledge base. You will also play a crucial role in training and mentoring junior support staff, identifying trends in customer inquiries to provide feedback for product improvement, and developing proactive support strategies. The ideal candidate will possess a deep understanding of customer service principles and best practices, coupled with excellent problem-solving and communication skills. A proven track record in a similar technical support role, preferably within the SaaS industry, is essential. You should be adept at managing multiple priorities, working under pressure, and maintaining a calm and professional demeanor. Proficiency in CRM systems and ticketing platforms is a must. While not essential, experience with cloud-based technologies and agile methodologies would be a significant advantage. This is an excellent opportunity to advance your career in a fast-paced and supportive environment. Join us and contribute to delivering exceptional service to a growing client base.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert-level technical support and troubleshooting for our client's software products via phone, email, and chat.
- Resolve customer inquiries, issues, and complaints promptly and efficiently.
- Escalate complex technical problems to engineering and product teams, providing detailed documentation.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor new and existing customer support team members.
- Analyze support trends and provide actionable insights to improve product and service.
- Contribute to the development of customer support best practices and procedures.
- Manage customer relationships, ensuring high levels of satisfaction and retention.
- Collaborate with sales and account management teams to ensure seamless customer onboarding and ongoing success.
- Participate in product testing and provide feedback on user experience.
Qualifications:
- Minimum of 3-5 years of experience in a technical customer support or helpdesk role.
- Strong understanding of software applications and IT systems.
- Excellent verbal and written communication skills.
- Exceptional problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- Experience in the SaaS industry is highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
9