What Jobs are available for Customer Support Specialist in Walsall Wood?
Showing 480 Customer Support Specialist jobs in Walsall Wood
Customer Support Specialist
CV1 1AA Coventry, West Midlands
£24000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their thriving team in Coventry, West Midlands, UK . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a good work-life balance. As a Customer Support Specialist, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries efficiently. Your primary responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical issues, guiding users through product features, and escalating complex problems to appropriate departments. You will maintain detailed records of customer interactions and resolutions in the CRM system. This role requires a patient and articulate individual with strong problem-solving skills and a genuine desire to help others. A keen attention to detail and the ability to multitask in a fast-paced environment are crucial. Previous experience in a customer service or helpdesk role is highly desirable. You will work collaboratively with your team, contributing to a positive and supportive work environment. Regular training and performance reviews will be provided to ensure your continued development. This is a fantastic opportunity for someone passionate about customer satisfaction to make a real impact.
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0
Customer Support Specialist
ST1 4DH Staffordshire, West Midlands
£22000 Annually
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Posted 5 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Stoke-on-Trent, Staffordshire, UK**. This role is essential for providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. The ideal candidate will possess excellent communication and interpersonal skills, a patient and helpful demeanor, and a strong problem-solving aptitude. You will need to be adept at understanding customer needs, providing accurate information, and escalating complex issues when necessary. This role demands a high level of customer focus, attention to detail, and the ability to manage multiple tasks efficiently. You will be expected to maintain detailed records of customer interactions and feedback, contributing to the continuous improvement of our products and services. Proficiency in customer relationship management (CRM) software is a plus.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide timely and accurate support.
- Resolve customer issues and complaints efficiently and professionally.
- Provide information about products and services.
- Escalate unresolved issues to the appropriate departments.
- Maintain detailed records of customer interactions and transactions.
- Identify and communicate trends in customer inquiries and feedback.
- Assist in developing and updating customer support documentation.
- Strive to achieve high levels of customer satisfaction.
- Collaborate with team members to share best practices.
- Proven experience in a customer service or support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and common software applications.
- Experience with CRM software is a plus.
- High school diploma or equivalent; further education is an advantage.
- A genuine passion for helping customers.
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1
Customer Support Specialist
WV1 1AA Wolverhampton, West Midlands
£25000 Annually
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Posted 2 days ago
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Job Description
Our client, a reputable provider of innovative software solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Wolverhampton, West Midlands, UK**. This role is crucial for ensuring our clients receive timely, effective, and high-quality support for our products and services. You will be the first point of contact for customer inquiries, providing technical assistance, troubleshooting issues, and ensuring a positive customer experience. This position offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration for team synergy and training.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through solutions.
- Accurately diagnose and resolve customer problems, escalating complex issues to appropriate teams when necessary.
- Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features and best practices to enhance their user experience.
- Contribute to the development of knowledge base articles and FAQs to support self-service customer support.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
- Meet or exceed individual and team performance targets for response times and customer satisfaction.
- Collaborate with team members to share knowledge and best practices for customer support.
- Maintain a positive and empathetic attitude, representing the company's commitment to excellent customer service.
- Previous experience in a customer service or technical support role is highly preferred.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with software applications and troubleshooting techniques.
- Ability to work independently and as part of a team, both remotely and in an office environment.
- A patient, empathetic, and customer-centric approach.
- Ability to manage multiple tasks and prioritize effectively.
- High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
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2
Customer Support Specialist - Technical
WV1 1AA Wolverhampton, West Midlands
£25000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their growing team in Wolverhampton, West Midlands, UK . This hybrid role offers a balance between remote flexibility and in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional support for our range of software products. Your responsibilities will include diagnosing and resolving technical issues, guiding users through product features, and ensuring a high level of customer satisfaction. You will utilize your strong communication and problem-solving skills to address inquiries via phone, email, and chat. This role requires a deep understanding of our software's functionalities and common user challenges. You will work closely with the development and quality assurance teams to escalate complex issues and provide valuable customer feedback for product improvement. The ideal candidate is patient, empathetic, and possesses a genuine desire to help others. A meticulous approach to documentation and ticketing is essential. You will be responsible for maintaining accurate records of customer interactions and resolutions in our CRM system. Training on our specific products will be provided, but a solid foundation in IT support principles is necessary. This is an excellent opportunity for someone looking to advance their career in customer service within a supportive and forward-thinking organization. The hybrid model allows for focused work periods both at home and in our modern office facilities.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and technical issues via multiple channels (phone, email, chat).
- Diagnose and resolve software-related problems efficiently and effectively.
- Provide clear and concise instructions to customers on product usage and troubleshooting.
- Escalate unresolved issues to appropriate internal teams with detailed documentation.
- Maintain accurate and up-to-date customer support records in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Gather customer feedback and relay it to product development and management teams.
- Identify trends in customer issues and propose proactive solutions.
- Ensure all customer interactions adhere to company service standards and protocols.
- Collaborate with team members to share knowledge and best practices.
- Proven experience in a customer support or helpdesk role, preferably with technical products.
- Strong understanding of IT principles and common software troubleshooting techniques.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Experience with (Specific Software/Product Type) is a plus.
- Willingness to work a hybrid schedule, balancing remote and in-office work.
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3
Customer Support Specialist - Technical
B1 1BB Birmingham, West Midlands
£28000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client, a rapidly growing tech company, is seeking a proactive and technically adept Customer Support Specialist to join their expanding team. This is a fully remote position, allowing you to work from the comfort of your home, supporting customers across the UK. You will be the first point of contact for customers experiencing technical issues with our client's innovative software solutions, providing timely and effective resolutions.
The ideal candidate will possess excellent communication skills, a patient demeanour, and a strong aptitude for troubleshooting technical problems. You will be responsible for diagnosing issues, guiding customers through step-by-step solutions, and escalating complex cases to the relevant internal teams when necessary. Maintaining detailed records of customer interactions and solutions is crucial, contributing to our knowledge base and improving support processes. Experience with ticketing systems and CRM software is highly desirable. A passion for technology and a commitment to delivering outstanding customer service are essential.
Key responsibilities will include:
We are looking for individuals who are self-motivated, enjoy problem-solving, and thrive in a remote working environment. A strong understanding of common software applications and operating systems is required. If you are passionate about technology and dedicated to providing exceptional customer support within the **Customer Service & Helpdesk** sector, we encourage you to apply for this exciting opportunity, remotely supporting users for a company based in **Birmingham, West Midlands, UK**.
The ideal candidate will possess excellent communication skills, a patient demeanour, and a strong aptitude for troubleshooting technical problems. You will be responsible for diagnosing issues, guiding customers through step-by-step solutions, and escalating complex cases to the relevant internal teams when necessary. Maintaining detailed records of customer interactions and solutions is crucial, contributing to our knowledge base and improving support processes. Experience with ticketing systems and CRM software is highly desirable. A passion for technology and a commitment to delivering outstanding customer service are essential.
Key responsibilities will include:
- Responding to customer inquiries via email, phone, and live chat in a professional and timely manner.
- Diagnosing and resolving technical issues with our software products.
- Providing clear and concise instructions and guidance to customers.
- Documenting customer interactions, issues, and resolutions accurately in the support system.
- Escalating complex technical problems to senior support engineers or development teams.
- Contributing to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Identifying trends in customer issues and providing feedback to product and development teams.
- Assisting customers with account management and general product queries.
- Achieving and exceeding key performance indicators (KPIs) for customer satisfaction and response times.
- Proactively identifying opportunities to improve the customer support experience.
We are looking for individuals who are self-motivated, enjoy problem-solving, and thrive in a remote working environment. A strong understanding of common software applications and operating systems is required. If you are passionate about technology and dedicated to providing exceptional customer support within the **Customer Service & Helpdesk** sector, we encourage you to apply for this exciting opportunity, remotely supporting users for a company based in **Birmingham, West Midlands, UK**.
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4
Remote Customer Support Specialist
ST1 2AD Staffordshire, West Midlands
£24000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their thriving customer service team. This is a fully remote position, allowing you to work from the comfort of your own home anywhere within the UK. You will be the first point of contact for customers, providing exceptional support and resolving a wide range of inquiries via phone, email, and chat. The ideal candidate is a natural problem-solver with a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple channels.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Provide accurate information about products, services, and policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to improve products and services.
- Contribute to building and maintaining strong customer relationships.
- Adhere to company service level agreements (SLAs) and quality standards.
- Participate in team meetings and training sessions to continuously improve knowledge and skills.
- Proactively seek opportunities to assist customers and enhance their experience.
- Maintain a positive and professional attitude at all times.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A stable internet connection and a dedicated workspace.
- Patience, empathy, and a customer-centric mindset.
- Ability to multitask and handle high-pressure situations.
- Flexibility to work various shifts if required.
- A genuine desire to help people and a passion for customer satisfaction.
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5
Senior Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Stoke-on-Trent, Staffordshire, UK . This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and troubleshooting complex technical issues. As a Senior Customer Support Specialist, you will be a primary point of contact for our valued customers, providing timely and effective solutions to their inquiries.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat, providing accurate and comprehensive support.
- Diagnose and resolve technical issues, escalating complex problems to higher-level support teams when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Develop and maintain a deep understanding of our client's products and services.
- Assist in the training and mentoring of junior support staff.
- Contribute to the creation and improvement of knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Proactively identify opportunities to improve customer satisfaction and retention.
- Proven experience in a customer service or helpdesk role, preferably in a technical environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and the ability to learn new software quickly.
- Experience with CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- A proactive and customer-centric approach.
- Experience with remote support tools is advantageous.
- Familiarity with ITIL best practices is a plus.
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6
Senior Customer Support Specialist
B1 1BB Birmingham, West Midlands
£28000 Annually
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Posted today
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Job Description
Our client is looking for a highly skilled and empathetic Senior Customer Support Specialist to join their dynamic team in Birmingham, West Midlands, UK . This role is integral to maintaining our client's reputation for exceptional customer service. You will be the first point of contact for customers, handling a variety of inquiries, complaints, and requests through phone, email, and potentially live chat. Your primary objective will be to resolve customer issues efficiently and effectively, ensuring a positive experience even in challenging situations. As a Senior Specialist, you will also be responsible for mentoring junior team members, handling escalated customer issues, identifying trends in customer feedback, and contributing to the development of support documentation and training materials. The ideal candidate will possess excellent communication skills, a patient and problem-solving attitude, and a deep understanding of customer service best practices. You should be comfortable working in a fast-paced environment and be adept at multitasking. Experience with customer relationship management (CRM) systems is a must. This position requires a strong attention to detail and the ability to work both independently and as part of a collaborative team. You will be expected to uphold company values and contribute to a culture of service excellence. The role involves detailed ticket logging, accurate record-keeping, and contributing to performance metrics.
Key Responsibilities:
Key Responsibilities:
- Provide high-level customer support via various communication channels.
- Resolve complex customer issues and complaints escalated from the support team.
- Mentor and coach junior customer support representatives.
- Develop and maintain knowledge base articles and FAQs.
- Analyze customer feedback to identify areas for service improvement.
- Troubleshoot and diagnose product or service issues.
- Process orders, forms, applications, and requests accurately.
- Collaborate with other departments to ensure customer satisfaction.
- Contribute to team goals and performance targets.
- Maintain detailed and accurate customer records within the CRM system.
- Proven experience in a customer support role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Experience in training or mentoring junior staff.
- A commitment to delivering outstanding customer service.
- Familiarity with (mention a relevant industry, e.g., SaaS, E-commerce) is a plus.
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7
Senior Customer Support Specialist
WV1 2AA Wolverhampton, West Midlands
£28000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Wolverhampton, West Midlands, UK . This role offers a hybrid working model, combining the benefits of remote flexibility with essential in-office collaboration.
The ideal candidate will be passionate about delivering exceptional customer service, possess strong problem-solving skills, and have a proven ability to handle complex customer inquiries. You will act as a point of escalation for challenging customer issues, providing timely and effective resolutions. Your responsibilities will include managing a high volume of customer interactions across various channels, including phone, email, and live chat.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a dedicated professional to make a significant impact within a growing organization. If you are driven by customer success and looking for a challenging yet rewarding role, we encourage you to apply.
The ideal candidate will be passionate about delivering exceptional customer service, possess strong problem-solving skills, and have a proven ability to handle complex customer inquiries. You will act as a point of escalation for challenging customer issues, providing timely and effective resolutions. Your responsibilities will include managing a high volume of customer interactions across various channels, including phone, email, and live chat.
Key Responsibilities:
- Provide advanced technical support and troubleshooting for our client's products and services.
- Manage and resolve escalated customer complaints and issues with a focus on customer retention and satisfaction.
- Develop and maintain a deep understanding of our client's offerings to provide accurate and comprehensive assistance.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Contribute to the improvement of customer service processes, policies, and procedures.
- Identify trends in customer inquiries and feedback, reporting insights to management for product and service enhancements.
- Prepare detailed reports on customer interactions, issue resolution times, and customer satisfaction metrics.
- Collaborate with other departments, such as Sales and Product Development, to ensure a seamless customer experience.
- Handle administrative tasks related to customer accounts and support tickets.
- Stay up-to-date with industry best practices and emerging technologies in customer support.
Qualifications:
- Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Experience in training or mentoring team members is highly desirable.
- A proactive approach to identifying and addressing customer needs.
- Familiarity with IT support methodologies.
- Discretion and the ability to handle sensitive customer information.
- High school diploma or equivalent; further education or certifications are a plus.
This is an exciting opportunity for a dedicated professional to make a significant impact within a growing organization. If you are driven by customer success and looking for a challenging yet rewarding role, we encourage you to apply.
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8
Senior Customer Support Specialist
CV1 2AA Coventry, West Midlands
£28000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Coventry, West Midlands, UK . This pivotal role will be responsible for providing exceptional support to a diverse customer base, resolving complex technical and service-related issues, and contributing to the continuous improvement of our customer service operations. You will act as a point of escalation for junior team members, offering guidance and mentorship to ensure adherence to service level agreements and company standards. Key responsibilities include managing and prioritizing incoming support requests via phone, email, and live chat; diagnosing and troubleshooting software and hardware issues; documenting all customer interactions accurately and comprehensively in our CRM system; collaborating with other departments to resolve customer issues efficiently; identifying trends in customer feedback and support requests to suggest product or service enhancements; and participating in the training of new customer service representatives. The ideal candidate will possess a proven track record in a similar customer-facing role, demonstrating strong problem-solving skills, excellent communication abilities, and a genuine passion for customer satisfaction. A proactive approach, the ability to remain calm under pressure, and a commitment to delivering outstanding service are essential. Familiarity with ticketing systems and remote support tools is highly desirable. This position offers a fantastic opportunity to grow within a supportive and innovative environment, with a competitive salary and benefits package. The hybrid nature of this role allows for a balance between in-office collaboration and remote flexibility.
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