1914 Customer Support jobs in London

Post Title: Customer Success Support Specialist

Business Unit: Customer Success

Accountable to: Customer Success Support Manager

Salary: £26,250 per annum

Hours: 37.5 per week (Monday to Friday)

UK Remote

Company Overview

My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people.

To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings.

My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer.

Purpose

To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products.

Principal accountabilities and responsibilities to include

• Working alongside the Customer Success team to achieve our strategic and operational priorities.
• Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies.
• Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines.
• Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve.
• Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met.
• Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided.
• Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales.
• Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required.
• Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports.
• Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level.
• Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting.

Benefits

This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer:

• £200 allowance to get your home office set up
• A generous holiday allowance of 25 days plus the day off for your birthday
• Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension
• Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more
• Discounts and savings on shopping, travel, entertainment and more
• Access to our outstanding Employee Assistance Programme
• Access to Your Care and our own Wellbeing Hub
• Enhanced Family Friendly Pay
• Peer to Peer Recognition
• Quarterly socials and team events
• Significant training and development opportunities
• Volunteer day
• Annual leave purchase
• Health Cash Plan
• Enhanced Company Sick Pay
• Long Service Awards
• Group Life Insurance

As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview.

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK.

This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?

Requirements

Skills and Requirements

• Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions.
• Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions.
• Ability to prepare and format reports, daily records and process data.
• Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment.
• Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities.
• Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook.

Qualifications and Experience

• A Level standard or equivalent experience

Customer Support Administrator - Join a Growing Tech Business
Location: Chelsea Harbour, London SW10
Salary: From 30,000 (plus private healthcare, pension & lunch provided)
Hours: Mon-Thurs 8:30am-5:30pm | Fri 8:30am-2:00pm
Type: Full-Time | Office-Based

About the Company
A well-established and expanding international technology business is looking for a Customer Support Administrator to join its vibrant London team. The company designs and supplies high-quality wireless communication systems for clients in the retail, restaurant, and healthcare sectors, including many well-known global brands.

With its UK office located in Chelsea Harbour, this business manages manufacturing, sales, and marketing across the UK, Europe, and the US. You'll be working alongside a small, dynamic team across Operations, Finance, and Marketing in a role that's central to delivering exceptional customer support.

The Opportunity
This is an exciting opportunity for a motivated and organised individual with a passion for customer service. You'll be the first point of contact for service requests and play a key role in coordinating support, installations, and repairs across the UK. If you're looking to grow your career in a fast-paced, innovative environment, this role offers strong development potential.

Key Responsibilities

• Answer customer service calls and carry out initial diagnostics/problem-solving

• Provide regular updates and build positive relationships with customers

• Coordinate repair services and dispatch field engineers when needed

• Track service and repair progress through to resolution

• Administer and schedule UK installation projects

• Prepare service and spare part quotations and customer invoices

• Monitor weekly performance metrics and produce service reports

• Support general office admin, such as ordering supplies and liaising with printers

What We're Looking For

• Confident communicator with a polite and professional phone manner

• Assertive and proactive when coordinating with engineers and suppliers

• Highly organised with the ability to multitask

• Strong working knowledge of Outlook, Word, and Excel

• Experience in a customer service or administrative role

• Willingness to learn internal systems (full training provided)

Benefits

• Salary starting from 30,000 with regular reviews

• Private healthcare and pension after 3 months

• Lunch provided daily

• Early finish Fridays if the week's work is completed

• Friendly, supportive team and excellent location

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000

Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.

In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.

If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.

What You'll Be Doing:

• Managing day-to-day order fulfilment with precision and care
• Proactively resolving issues to keep things running smoothly
• Acting as a key point of contact for customers, ensuring a frictionless experience
• Keeping clients informed and updated with clear, timely communication
• Supporting process improvements and operational efficiency
• Building strong relationships with customers and internal teams

What You'll Need:

• A strong customer-first mindset
• Excellent communication and organisational skills
• Problem-solving ability and creative thinking
• High attention to detail and the ability to manage multiple priorities
• Good commercial awareness and team spirit
• Confident using Microsoft Office and Outlook

If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.

Office Angels are currently recruiting for a Customer Support Administrator for our client based in Bagshot, on a temporary basis.

The Role:

Customer Support Assistant

Hours:

8:30am - 5:30pm

Hourly rate:

13ph

Duration:

3 months

Responsibilities:

Deliver world class service through strong communication and problem solving

Manage & support allocated helpdesks

Prepare quotations and send them to customers.

Promptly address and resolve customer enquiries, concerns, and issues.

Raising Purchase Orders.

Collaborate with internal teams to ensure timely and effective resolution of customer problems.

To undertake any other duties that may be required within your area of your responsibility, and in relation to Key Accounts and Operations support tasks/ requirements.

The ideal candidate will have/be:

Exceptional customer service skills

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels

Self-motivation, with the ability to confidently work, independently.

The ability to build rapport and sustain good working relationships with wider team and key clients.

Flexible, enthusiastic, and can do attitude

Whilst working via Office Angels you'll receive:

Weekly pay!

Up to 28 days annual leave!

BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers!

If you are interested in this position please contact Laura Atkinson on (phone number removed) or email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Support Executive

Full time, Office based

Up to £30k DOE

North Kent 

Exclusive new role – you won’t see this advertised anywhere else!

Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?

Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring a consistently high standard of customer service. 
li>Providing administrative support to the Sales Team
• Processing orders and returning quotes to customers
• Supporting a Sales Rep, working closely to support account management efforts and process orders
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Developing strong b2b customer relationships
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team 
li>Any other duties as required 

Essential requirements:

li>Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)

• Sales order processing withing a business selling products to b2b customers
• A genuine passion for customer service 
li>The ability to keep calm under pressure
• A meticulous attention to detail 
li>Excellent organisation skills with the ability to work quickly under pressure  li>Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
• Problem solving skills
• A collaborative approach

What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

< i>A competitive salary of up to £30,000 depending on experience li>23 days holiday plus bank holidays
• Stability within a supportive team
• Genuine opportunities for progression and skill development
• Sociable Monday to Friday hours
• A company pension scheme
• Long-term progression opportunities

Interviews are to be held immediately, so please apply today for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.

Position: Customer Support Advisor at Trinity Estates

Location: Hemel Hempstead, Head Office.

Working Hours: 09:00 17:15, Monday - Friday

Salary: £23,700 per annum

About Trinity Estates:

Trinity are one of the largest residential property management companies in England and Wales.

Working with leading house builders across the country, Trinity provides residential management services nationally. .

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Position: Customer Support Advisor at Trinity Estates

Location: Hemel Hempstead, Head Office.

Working Hours: 09:00 17:15, Monday - Friday

Salary: £23,700 per annum

About Trinity Estates:

Trinity are one of the largest residential property management companies in England and Wales.

Working with leading house builders across the country, Trinity provides residential management services nationally. .

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Our Client is seeking a Customer Service Coordinator to work remotely around the Surrey area. This role is pivotal in ensuring customer satisfaction and maintaining effective communication between our clients and the company. The ideal candidate will possess strong communication skills, and a "can do" attitude.

The role involves day-to-day tasks related to ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. The Customer Services Co-ordinator will be responsible for effective communication with customers and delivering exceptional customer service.

Duties
• Ensure all customers are managed from initial enquiry through to installation in a seamless and efficient way which enables growth and scale, ensuring queries are answered in a timely manner.

• Work closely with the internal team members where necessary to ensure all domestic installs follow the set process, adhere to regulation, and meet all head office requirements

Skills
• Proficient in MS Office systems

• Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
• Experience in data entry with a keen eye for detail to ensure accuracy in records.
• Prior experience in a customer service role with customer service skills.
• Ability to work independently with previous experience of remote working in a fast-paced environment.
• A positive attitude with a commitment to providing outstanding customer service.
• Knowledge of EV Charging installation process would be an advantage.

Hours of work are: 8.30am - 5.30pm Monday to Friday.

If you are passionate about delivering exceptional service and enjoy working in a dynamic environment, we encourage you to apply for the Customer Service Coordinator position.