481 Support Specialist jobs in the United Kingdom

Customer Support Specialist

Leicestershire, East Midlands £25000 - £35000 Annually Quattro RS

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permanent

Job Title: Customer Support Representative

Location: Leicester (LE12)

About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients.

We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team.

Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience.

Key Responsibilities:

  • Respond promptly to customer enquiries via phone, video calls and emails.
  • li>Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
  • Maintain accurate records of customer interactions and transactions on Zendesk.
  • Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
  • Onboarding of new customers on to the platform.
  • Escalate any complex issues to the Head of Training and Service.
  • Upselling additional services that are available on the system.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong computer literacy.
  • Proactive approach
  • Customer service of the highest standards
  • Ability to work independently and as part of a team.
  • Strong problem solving skills and attention to detail.
  • Previous experience in a customer support role.
  • Previous experience in in the recruitment industry (preferred, not essential)

What We Offer:

  • Remote working
  • Full Training provided – office based (Mountsorrel) for 4 to 8 weeks
  • < i>A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
  • The chance to be part of a dynamic and innovative team.

Salary and Working Schedule:

  • £25k to 35K depending on experience
  • li>Monday to Friday (no weekend support)
  • 9am to 5.30pm
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Customer Support Specialist

Leatherhead, South East Reed Specialist Recruitment Ltd

Posted 2 days ago

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permanent

Customer Support Specialist
Location: Leatherhead, UK (Hybrid)
Contract: Permanent | Full-time (37.5 hours/week)
Salary: £26,500 - £32,000 (DOE)
Holiday: 26 days + 8 bank holidays

We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems management, including HubSpot, WooCommerce/WordPr.


WHJS1_UKTJ

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Customer Support Specialist

Sheffield, Yorkshire and the Humber £25000 - £30000 annum Marlowe Environmental Services

Posted 8 days ago

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Job Description

Permanent

Sales Support Executive

Location: Hydro-X Training, Unit 5, Kingfisher Way, Dinnington, South Yorkshire, S25 3AF

Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

Salary: Up to £30,000 + Bonus Opportunities

Ready to make a real impact with one of the UK’s leading training providers?

Hydro-X Training Ltd, part of Marlowe Environmental Services, is one of the UK’s largest and most respected providers of Health, Safety & Compliance training. Every year, we help raise the standard of workplace safety nationwide by delivering expert-led, high-quality training solutions to a wide range of industries.

As we continue to grow by around 30% year-on-year, we’re looking for a motivated and customer-focused Sales Support Executive to join our high-performing team. This is an exciting opportunity to be part of a fast-paced, ambitious business where your work truly makes a difference.

Requirements

What you'll be doing:

  • Building relationships with clients through warm calls and prospecting.
  • Coordinating appointments and supporting the sales team with scheduling.
  • Keeping CRM systems and internal records up to date and accurate.
  • Offering professional advice and guidance to help clients find the right training solutions.
  • Supporting team meetings and representing the business with professionalism and energy.

What we're looking for:

  • Previous experience in sales or a customer-focused role.
  • Excellent communication skills with the ability to build rapport and maintain client relationships.
  • A genuine, consultative approach to sales and client engagement.
  • Confident using IT systems and CRM tools.
  • Organised, detail-oriented and capable of working independently and as part of a team.
  • Eager to learn, grow and develop your career in a dynamic, forward-thinking company.

Benefits

Benefits:

  • 20 days of annual leave plus bank holidays – increasing to 25 with length of service
  • 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training
  • Life Insurance offered after 6-month service
  • Enhanced Sickness, Bereavement, Maternity and Paternity pay
  • Employee Assistance Programme for all personal concerns, finance, home etc
  • Pension salary sacrifice scheme resulting in National Insurance savings
  • Annual pay reviews 
  • Accredited mental health first aiders available for confidential help and support
  • Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more 
  • Free Mortgage Advice 
  • Length of Service awards at key milestones starting at 5 years
  • Lots of progression and development opportunities. 

If you're ready to join a winning team and advance your career, we'd love to hear from you!

Built on Sustainability, Trust, Accountability, Respect, Safety

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Technical Support Specialist

London, London £35000 - £40000 Annually Platform Recruitment

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Job Description

permanent

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

  • p>Provide first-line support for customers and installers.

  • Troubleshoot and resolve system issues.

  • Deploy software updates and gather insights for the tech team.

  • Collaborate on improving customer and installer portals.

Key skills:

  • Strong communication and problem-solving skills.
  • Basic knowledge of electrical systems/electronics.

  • Passion for tech, clean energy, and customer service.

  • Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV. 

This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

Birmingham, West Midlands Resideo

Posted 1 day ago

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Job Description

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

Greater Manchester, North West Resideo

Posted 1 day ago

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Job Description

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

London, London Resideo

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
This advertiser has chosen not to accept applicants from your region.
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Product Support Specialist

London, London £40000 - £45000 Annually Howells Solutions Limited

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Job Description

contract

Product Support Specialist - 9 Month Fixed Term Contract
Location: Home based with occasional national travel and stay over as required
Hours: Full-time, 40 hours/week
Salary: 9 Month Fixed Term Contract - 45K (Pro Rata)

Are you a natural problem-solver with a passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment.

Product Support Specialist Role:

Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board.

Product Support Specialist Key Responsibilities:

  • Triage and investigate support queries from the service desk and operations teams
  • Deliver onboarding, go-live, and post-implementation support-including training and coaching
  • Act as a subject matter expert for the Axis system, guiding users through best practices
  • Monitor adoption trends and identify areas needing extra support
  • Create and maintain user guides, training resources, and onboarding materials
  • Capture and escalate user feedback to improve product functionality and user experience
  • Support internal UAT and system validation-managing sessions and logging outcomes
  • Configure test scenarios reflecting real-world and contract-specific use cases

Product Support Specialist Experience:

  • Experience in a product support, training, system implementation, or helpdesk role
  • Strong understanding of user onboarding and support principles
  • Confident communicator, able to explain technical concepts in plain language
  • Analytical, organised, and process-driven, with great attention to detail
  • Experience with live environments and supporting frontline users
  • Willingness to travel nationwide to support regional teams

Why Join?

This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and improvement.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).

Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

This advertiser has chosen not to accept applicants from your region.

Product Support Specialist

Staffordshire, West Midlands £40000 - £45000 Annually Veolia

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Job Description

permanent



































Salary : Up to 45,000 plus 15% bonus and enhanced pension

Location : Remote, with travel to Veolia sites as required



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you:

  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential



What you'll be doing:



We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.

This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future.



Key Responsibilities:

  • Manage and support various IT platforms while ensuring SLA compliance
  • Lead and motivate cross-functional teams during development projects
  • Provide technical support and resolve customer queries
  • Facilitate collaboration and communication among team members
  • Host workshops and maintain documentation
  • Support product deployment with environmental considerations



What we're looking for:

Essential

  • Previous experience in a Salesforce-related role

  • Strong understanding of incident, problem, change, and release management processes

  • Excellent stakeholder management skills, with excellent communication and relationship management

  • Project management and IT proficiency

  • Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities

Desirable:

  • Ticket management/IT issues log experience

  • ITIL Service Management Framework knowledge

  • Knowledge of Waste Management or Utilities

  • Driving license would be advantageous as travelling to Veolia UK sites is expected

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

This advertiser has chosen not to accept applicants from your region.

IT Support Specialist

South Ayrshire, Scotland £19 Hourly Adecco

Posted today

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Job Description

temporary

IT On-Site Support Specialist

Location: Prestwick
Reports To: IT Manager / Team Leader
Department: IT Services
Job Type: Full-Time Temporary potentially leading to Permanent
Hours: 37 hours per week, Monday to Friday (flexible working arrangements available)

Pay Rate: 19.23

Join a fantastic, well-renowned manufacturing organisation known for innovation, quality, and a strong commitment to employee development. Our client offers a dynamic and supportive environment where IT plays a critical role in enabling operational excellence.

Job Purpose

To deliver high-quality, customer-focused IT support to UK users, ensuring timely resolution of incidents and service requests, effective asset management, and support for IT infrastructure and telephony systems. This role is essential in maintaining business continuity and enhancing user satisfaction across the organisation.

Key Responsibilities

Incident & Request Management

  • Monitor and manage desktop incident ticket queues, prioritising tasks in collaboration with IT team leaders.
  • Troubleshoot and resolve IT incidents assigned to the UK on-site support queues, escalating where necessary.
  • Assist with incident resolution for other Spirit locations as required.
  • Fulfil service and IT requests (e.g., Moves, Adds, Changes) within agreed SLAs.

Technical Support

  • Provide expert technical advice and support to a large user base of UK-based computing users.
  • Support server and network-related service requests under the direction of the line manager.
  • Perform telephony support tasks (fixed and mobile) as directed by the Telephony focal point.

Asset & Inventory Management

  • Manage the receipt, deployment, and disposal of computing and telephony assets in line with company policy.
  • Conduct regular asset audits and maintain accurate records of hardware and software inventory.

Project & Solution Implementation

  • Support the rollout and implementation of new IT solutions and technologies across the business.

Customer Service & Relationship Management

  • Act as a primary point of contact for internal customers, ensuring a responsive and professional service.
  • Build and maintain strong relationships with users to understand and meet their IT needs.
  • Actively seek feedback on IT service delivery and work with the IT Manager to implement service improvements.

Skills & Experience Required

  • Proven experience in a desktop or on-site IT support role.
  • Strong troubleshooting skills across hardware, software, and network issues.
  • Familiarity with ITSM tools and ticketing systems.
  • Experience with asset management and IT procurement processes.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.

Desirable Qualifications

  • ITIL Foundation certification.
  • Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
  • Experience supporting telephony systems (fixed and mobile).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.
 

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  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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