3,410 Support Specialist jobs in the United Kingdom
Customer Support Specialist
Hertfordshire, Eastern
£30000 - £35000 Annually
Rise Technical Recruitment
Posted 7 days ago
Job Viewed
Job Description
Customer Support Specialist
Salary: 30,000 - 35,000 + Bonus + 25 Days Holiday + Health Cash Plan + Life Insurance + Company Pension.
Location: Watford (Commutable from St Albans, Hemel Hempstead, Luton, High Wycombe, Aylesbury, North London)
Are you an experienced customer service or technical support professional looking to build a long-term career with a global manufacturer of innovative building systems?
On offer is a stable, full-time role where you'll receive in-depth product training, hybrid working, and genuine opportunities to develop your technical knowledge and career.
This company is a leading manufacturer of plumbing products, known for quality, innovation, and sustainability, fostering a collaborative environment with on-the-job learning and digital training tools for employee development.
As a Customer Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. You'll also assist sales and engineering teams with product feedback, documentation, and occasional site visits.
This role would suit a customer-focused individual with a technical mindset, someone from a technical support or service background looking to develop in a specialist environment and expand their skills in building systems technology.
The Role:
- Technical/Customer Support Specialist.
- Training and Development opportunities.
- Hybrid working.
The Candidate:
- Experienced Customer Service/Technical Support Specialist.
- Eager to gain further technical knowledge.
- Commutable to Watford office.
Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sagar Sherchan at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Wadsley, Yorkshire and the Humber
Verus Recruitment
Posted 7 days ago
Job Viewed
Job Description
Customer Support Specialist
Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm
Competitive salary | Standard holidays
A unique opportunity to launch and grow your career in tech and regulatory support!
Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.
Why join?
If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.
Apply today or get in touch with Verus Recruitment for more information on (phone number removed).
Keywords: tech support, technical support, Customer support, customer service, call center, technology, support, Support technician, support specialist, translation, translator, webchat, email, call
Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm
Competitive salary | Standard holidays
A unique opportunity to launch and grow your career in tech and regulatory support!
Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.
Why join?
- Career growth: Start in technical support, with the opportunity to expand your responsibilities and work alongside the regulatory team. You’ll be supported to learn, develop, and grow into a hybrid role that’s tailored to your strengths and ambitions.
- Supportive environment: Join a friendly, international-facing team where your ideas and contributions are valued.
- Work-life balance: Enjoy regular hours (Monday–Friday, no weekends) and a collaborative office culture, with flexibility for focused work when supporting regulatory projects.
- Full training: No prior tech or print experience required—just bring your enthusiasm, willingness to learn, and passion for helping others.
- Respond to customer support requests in a helpful and professional manner.
- Troubleshoot technical queries and resolve issues through to completion.
- Build trust with customers through clear, supportive communication.
- Provide remote setup and training sessions for new users.
- Accurately log and share key information using internal systems.
- Support regulatory projects alongside the technical support team, with opportunities to learn and develop new skills.
- Excellent communication skills (spoken and written).
- Experience in a customer service role.
- A real passion for delivering excellent customer service.
- Strong communication, organisational, and listening skills.
- Logical problem-solving ability and a proactive approach.
- A flexible, team-focused attitude with great attention to detail.
- Comfortable learning and adapting to new digital tools and processes.
- Any exposure to technology, software support, or print environments.
- French or German language skills.
If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.
Apply today or get in touch with Verus Recruitment for more information on (phone number removed).
Keywords: tech support, technical support, Customer support, customer service, call center, technology, support, Support technician, support specialist, translation, translator, webchat, email, call
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
SW1A 0AA London, London
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an empathetic and efficient Customer Support Specialist to join their team in the heart of London, England, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their queries. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for handling inbound customer inquiries via phone, email, and live chat, providing accurate information, troubleshooting technical issues, and escalating complex problems when necessary. A key part of your role will involve documenting customer interactions and feedback accurately in our CRM system. You'll be expected to develop a deep understanding of our products and services to offer informed support. We are looking for individuals who can remain calm and professional under pressure, demonstrating excellent problem-solving abilities. This position offers the opportunity to contribute significantly to customer satisfaction and retention. You will work closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. The ability to adapt to new systems and processes quickly is essential. We value individuals who are proactive, detail-oriented, and committed to continuous improvement. This role requires a strong team player who can also work autonomously. Your contributions will directly impact our brand reputation and customer loyalty. We are committed to providing a supportive work environment where you can grow your career. If you are passionate about customer service and possess the skills to excel in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information to customers.
- Troubleshoot and resolve customer issues efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and relay it to relevant teams.
- Maintain a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent required.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
NR1 1LS Norwich, Eastern
£24000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team, operating fully remotely from **Norwich, Norfolk, UK**. In this role, you will be the primary point of contact for customers, providing exceptional service and support across various channels. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a passion for helping others.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process orders, forms, applications, and requests.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and escalate potential product or service issues to the relevant departments.
- Educate customers on product features and benefits.
- Gather customer feedback and share insights with the team to improve service.
- Follow communication procedures, guidelines, and policies.
- Assist with customer retention and satisfaction initiatives.
- Contribute to team goals and objectives.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Stay up-to-date with product knowledge and company policies.
- Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
- Contribute to the development of support documentation and FAQs.
- Proven customer support or client service experience.
- Excellent communication and active listening skills.
- Strong written and verbal English proficiency.
- Ability to multitask, prioritise, and manage time effectively.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Patience and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills.
- High school diploma or equivalent; college degree preferred.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a quiet workspace are essential.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
RG1 2TU Reading, South East
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Reading, Berkshire, UK . This role involves providing exceptional support to our diverse customer base, resolving inquiries, and ensuring customer satisfaction. You will be part of a supportive team environment, with a hybrid working model that balances office-based collaboration with remote flexibility.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues efficiently and effectively.
- Provide detailed information about products and services.
- Maintain accurate customer records and interaction logs.
- Escalate complex issues to appropriate departments when necessary.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating support documentation and FAQs.
- Contribute to a positive team atmosphere and share knowledge with colleagues.
- Meet or exceed customer service performance metrics.
- Handle customer complaints with empathy and professionalism.
- Follow communication guidelines and company policies.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and empathetic approach to customer interactions.
- Ability to work collaboratively within a team.
- Familiarity with Microsoft Office Suite.
- A genuine passion for helping customers.
- Adaptability to learn new systems and processes quickly.
- Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
MK9 1DE Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of in-office collaboration and remote flexibility, supporting customers in the **Milton Keynes, Buckinghamshire, UK** area. The ideal candidate will possess excellent communication skills and a genuine desire to help others resolve issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and comprehensive solutions.
- Maintain customer records by updating account information and interaction logs.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide product and service information to customers, educating them on features and benefits.
- Process orders, forms, and applications accurately.
- Gather customer feedback and relay it to the management team for service improvement.
- Develop and maintain a deep understanding of the company's products and services.
- Adhere to company policies and procedures in all customer interactions.
- Contribute to team efforts by accomplishing related results as needed.
- Previous experience in a customer service or helpdesk role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- A team-player attitude with the ability to work collaboratively.
- High school diploma or equivalent; college degree is a plus.
- Familiarity with the company's industry is advantageous.
- Must be able to commit to a hybrid work schedule, splitting time between remote work and the office in **Milton Keynes, Buckinghamshire, UK**.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
M1 1AE Manchester, North West
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their bustling team in Manchester, Greater Manchester, UK . This role offers a hybrid working model, providing a blend of in-office collaboration and remote flexibility. You will be the primary point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. Your role will involve troubleshooting customer issues, answering inquiries, and guiding users through various features and functionalities. This is a fantastic opportunity to grow your career in customer service within a supportive and forward-thinking environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues and customer complaints effectively.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Assist customers with onboarding, account setup, and product usage questions.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Contribute to the development and maintenance of help center articles and FAQs.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Collaborate with team members to share knowledge and best practices.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal, with a patient and friendly demeanor.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a hybrid environment, splitting time between the Manchester office and remote work.
- A passion for helping people and a commitment to delivering excellent customer experiences.
- Experience with (mention specific software/industry if applicable) is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
CB2 1JE Cambridge, Eastern
£12 Hourly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a friendly and dedicated Customer Support Specialist to join their team in Cambridge, Cambridgeshire, UK . This role is focused on providing exceptional service and support to our valued customers, ensuring a positive experience with our products and services. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to assist others. You will be responsible for handling customer inquiries via phone, email, and potentially in-person, resolving issues, and providing information in a clear and helpful manner. Key duties include troubleshooting customer problems, processing orders and returns, maintaining accurate customer records in our CRM system, and escalating complex issues to the appropriate departments. You will act as a brand ambassador, representing the company with professionalism and a positive attitude. A good understanding of our product offerings is essential, and you will be provided with comprehensive training. This part-time position requires reliability, punctuality, and the ability to work effectively within a team environment. You will contribute to achieving customer satisfaction targets and upholding the company’s reputation for excellent service. Experience in a customer-facing role is advantageous. We are looking for individuals who are proactive, empathetic, and committed to finding solutions for our customers. This is a great opportunity to develop customer service skills in a supportive and friendly workplace.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
BN1 1AA East Sussex, South East
£24000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce business, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Brighton, East Sussex, UK**. This role is crucial for maintaining our high standards of customer satisfaction and providing exceptional support to our valued clientele. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience across all touchpoints.
Your primary responsibilities will include responding to customer queries via phone, email, and live chat in a timely and professional manner. You will troubleshoot product or service problems, identify customer needs, and offer appropriate solutions. This involves maintaining accurate customer records, processing orders or returns, and escalating complex issues to the relevant departments when necessary. The ability to actively listen, empathize with customers, and provide clear, concise information is paramount.
We are looking for an individual with excellent communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A proactive approach to problem-solving and the ability to work efficiently under pressure are essential. Previous experience in a customer service role is highly desirable, along with a good understanding of customer support principles. Familiarity with CRM software and standard office applications would be advantageous. This is a fantastic opportunity to grow your career in customer service within a supportive and dynamic company that values its employees and customers alike. Your dedication to providing outstanding support will be key to your success.
Qualifications:
Your primary responsibilities will include responding to customer queries via phone, email, and live chat in a timely and professional manner. You will troubleshoot product or service problems, identify customer needs, and offer appropriate solutions. This involves maintaining accurate customer records, processing orders or returns, and escalating complex issues to the relevant departments when necessary. The ability to actively listen, empathize with customers, and provide clear, concise information is paramount.
We are looking for an individual with excellent communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A proactive approach to problem-solving and the ability to work efficiently under pressure are essential. Previous experience in a customer service role is highly desirable, along with a good understanding of customer support principles. Familiarity with CRM software and standard office applications would be advantageous. This is a fantastic opportunity to grow your career in customer service within a supportive and dynamic company that values its employees and customers alike. Your dedication to providing outstanding support will be key to your success.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer inquiries.
- Proficiency in using customer service software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for delivering excellent customer experiences.
- High school diploma or equivalent; further education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
DE1 1AA Derby, East Midlands
£25000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team in Derby, Derbyshire, UK . This role is essential in providing outstanding support to their valued customers, resolving inquiries, and ensuring a positive customer experience. You will be responsible for handling customer communications via phone, email, and chat, addressing a wide range of queries related to products, services, and accounts. The successful candidate will be adept at troubleshooting issues, providing clear and concise solutions, and escalating complex problems when necessary. Maintaining accurate customer records and documenting interactions is a key part of this role. You will also contribute to improving customer service processes by providing feedback and identifying trends. The ideal candidate will possess excellent communication and active listening skills, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk role is highly preferred. Strong problem-solving abilities and the capacity to remain calm under pressure are crucial. Familiarity with CRM systems and ticketing software is advantageous. You should be a team player with a strong work ethic and a genuine desire to help customers. This is an excellent opportunity to build a career in customer support within a dynamic and supportive environment, with the potential for remote flexibility.
This advertiser has chosen not to accept applicants from your region.
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