1,323 Support Specialist jobs in the United Kingdom

Exciting opportunity to work with a Big4 Tech Company as a Support Specialist, based in London!

8 months contract

London, UK (5 days onsite)

Support the expansion and operational excellence of the program by identifying, vetting, and onboarding partners while ensuring seamless integration with existing delivery infrastructure. Ongoing management of the partner.

Key Responsibilities:

* Identify and evaluate potential partners based on operational requirements and program standards

* Lead the onboarding process, coordinating with partner teams to establish necessary infrastructure and systems

* Manage documentation and compliance requirements for new partner setup

* Provide ongoing partner management support, serving as the primary point of contact for operational issues

* Monitor partner performance metrics and implement improvements as needed

* Troubleshoot operational challenges and develop solutions to enhance program efficiency

Exciting opportunity to work with a Big4 Tech Company as a Support Specialist, based in London!

8 months contract

London, UK (5 days onsite)

Support the expansion and operational excellence of the program by identifying, vetting, and onboarding partners while ensuring seamless integration with existing delivery infrastructure. Ongoing management of the partner.

Key Responsibilities:

* Identify and evaluate potential partners based on operational requirements and program standards

* Lead the onboarding process, coordinating with partner teams to establish necessary infrastructure and systems

* Manage documentation and compliance requirements for new partner setup

* Provide ongoing partner management support, serving as the primary point of contact for operational issues

* Monitor partner performance metrics and implement improvements as needed

* Troubleshoot operational challenges and develop solutions to enhance program efficiency

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide detailed product information and guidance to customers.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to management for service improvement.
• Maintain a high level of customer satisfaction through proactive and empathetic communication.
• Assist with customer onboarding and account management tasks.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Collaborate with team members to share knowledge and best practices.

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Willingness to learn about our products and services.
• Comfortable working both independently and as part of a team in a hybrid setup.

• Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
• Troubleshoot and resolve customer issues related to products and services.
• Escalate complex problems to the appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Provide customers with product and service information and guidance.
• Identify and suggest improvements to customer service processes.
• Process orders, forms, and applications accurately.
• Build and maintain strong customer relationships by providing excellent service.
• Meet and exceed individual and team performance metrics.
• Stay up-to-date with product knowledge and company policies.

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience and a customer-centric attitude.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• Familiarity with technical support or IT-related issues is advantageous.
• Team player with a positive attitude.
• Adaptability to changing workflows and customer needs.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshooting and resolving technical issues and product-related questions.
• Guiding customers through product features and functionalities.
• Escalating complex issues to appropriate departments when necessary.
• Maintaining accurate records of customer interactions and resolutions in the CRM system.
• Gathering customer feedback to help improve products and services.
• Contributing to the knowledge base by creating and updating FAQs and support articles.
• Achieving and exceeding customer satisfaction targets.
• Adhering to company policies and procedures.
• Providing a consistently high level of customer service.

• Previous experience in a customer service or technical support role is highly desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathise with customers.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Good technical aptitude and problem-solving abilities.
• Ability to manage time effectively and prioritise tasks.
• A customer-centric attitude.
• Flexibility to work both remotely and from the Reading office.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide technical support and troubleshoot customer issues effectively.
• Guide customers through product features, services, and troubleshooting steps.
• Resolve customer complaints with empathy and a focus on customer satisfaction.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to the appropriate departments.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high level of product knowledge.
• Follow communication procedures, guidelines, and policies.
• Achieve individual and team goals for customer satisfaction and response times.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and a customer-centric attitude.
• Ability to manage and prioritize multiple tasks.
• Proficiency in using CRM software and helpdesk systems.
• Familiarity with common IT issues and troubleshooting.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; college degree a plus.

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and effective solutions.
• Educate customers on product features, services, and policies.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues to the appropriate internal teams.
• Contribute to the development of customer support documentation and FAQs.
• Gather customer feedback and share insights with relevant departments to improve products and services.
• Ensure a high level of customer satisfaction by providing excellent service.
• Adhere to company policies and procedures regarding customer service and data privacy.
• Continuously seek opportunities to enhance customer experience and build loyalty.
• Manage customer accounts and ensure information accuracy.

• High school diploma or equivalent; further education or relevant certification is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to manage time effectively and prioritize tasks in a remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• A reliable internet connection and a dedicated workspace for remote work.
• Ability to work independently and as part of a virtual team.
• A positive attitude and a strong work ethic.