What Jobs are available for Customer Support in Nailsworth?
Showing 133 Customer Support jobs in Nailsworth
Customer Support Lead
BS1 4AP Bristol, South West
£30000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is searching for an experienced and empathetic Customer Support Lead to spearhead their customer service operations for their client base in Bristol, South West England, UK . This role is pivotal in ensuring customers receive outstanding support and that their queries and issues are resolved efficiently and effectively. As a Lead, you will be responsible for managing a team of customer support representatives, providing guidance, training, and performance feedback. You will also act as a point of escalation for complex customer issues, utilising your problem-solving skills to find satisfactory resolutions. A key part of this role involves analysing customer feedback and support trends to identify areas for service improvement and contributing to the development of support strategies and knowledge base content. The ideal candidate will have a proven track record in customer service management, with exceptional communication and interpersonal skills. You should possess a deep understanding of customer support best practices, CRM systems, and various communication channels (phone, email, chat). Leadership experience, coupled with the ability to motivate and inspire a team, is essential. You must be passionate about delivering a superior customer experience and be adept at handling challenging situations with patience and professionalism. This is a remote position, offering flexibility while maintaining high standards of customer care. If you are a dedicated leader committed to customer satisfaction and possess the required skills, we encourage you to apply.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer support representatives, ensuring high-quality service delivery.
- Provide ongoing training, coaching, and performance management to the support team.
- Serve as an escalation point for complex customer issues, resolving them effectively and efficiently.
- Monitor customer support channels (phone, email, chat) and ensure timely responses.
- Analyse customer feedback and support data to identify trends and areas for improvement.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Implement and refine customer support processes and workflows.
- Foster a positive and customer-centric team culture.
- Previous experience in a customer support role, with at least 2 years in a supervisory or lead capacity.
- Strong leadership, team management, and motivational skills.
- Excellent communication, active listening, and interpersonal abilities.
- Proficiency with CRM software and customer support ticketing systems.
- Solid understanding of customer service principles and best practices.
- Problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; a degree in a relevant field is a plus.
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0
Senior Customer Support Specialist
BS1 4DG Bristol, South West
£30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Bristol, South West England, UK . This role is pivotal in ensuring our customers receive exceptional service and technical assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing clear, concise solutions across various communication channels including phone, email, and live chat.
Key responsibilities include:
The ideal candidate will possess:
This is a fantastic opportunity to advance your career in customer support within a growing and innovative company. Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development. Join us and make a real difference to our customers' experience.
Key responsibilities include:
- Responding to customer queries and providing technical assistance in a timely and professional manner.
- Diagnosing and resolving complex technical problems, escalating issues to higher support tiers when necessary.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Developing and maintaining a deep understanding of our product suite to effectively assist customers.
- Identifying trends in customer issues and providing feedback to the product development team for continuous improvement.
- Training and mentoring junior support staff, sharing best practices and product knowledge.
- Contributing to the creation and maintenance of support documentation and knowledge base articles.
- Proactively identifying opportunities to improve the customer experience and support processes.
- Collaborating with sales and engineering teams to ensure a seamless customer journey.
- Meeting and exceeding key performance indicators (KPIs) related to customer satisfaction and resolution times.
The ideal candidate will possess:
- Proven experience in a customer support or helpdesk role, with a strong technical aptitude.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- A customer-centric approach with a passion for problem-solving.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time management skills.
- Experience in the technology sector is highly desirable.
- A minimum of 3-5 years of relevant experience is preferred.
- Familiarity with (Specific Software/Technology relevant to client) is a plus.
This is a fantastic opportunity to advance your career in customer support within a growing and innovative company. Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development. Join us and make a real difference to our customers' experience.
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1
Remote Customer Support Lead
BS1 3RU Bristol, South West
£30000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is seeking an experienced and empathetic Remote Customer Support Lead to manage a team of support agents and ensure exceptional customer service delivery from the comfort of their own homes. This role is fully remote, and we are looking for candidates who are self-motivated, organized, and possess outstanding communication and leadership skills. You will be the primary point of contact for complex customer issues, guiding your team through challenging situations and ensuring timely, effective resolutions. Your responsibilities will include training new support staff, developing and refining support processes, monitoring team performance, and contributing to customer satisfaction initiatives. You will work closely with other departments, such as product and engineering, to provide valuable customer feedback and identify areas for improvement. The ideal candidate will have a proven background in customer service, with at least 3 years of experience in a supervisory or lead role. A passion for customer advocacy and a commitment to exceeding expectations are essential. You should be adept at using CRM systems and other support tools, with a strong understanding of customer support best practices. This position requires excellent problem-solving abilities, a patient demeanor, and the capacity to thrive in a fast-paced, remote-first environment. You will be instrumental in shaping the customer experience and fostering a supportive and productive team culture, all while working remotely.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a remote customer support team.
- Oversee daily operations and ensure service level agreements are met.
- Handle escalated customer inquiries and complaints.
- Develop and implement customer service policies and procedures.
- Train and onboard new customer support representatives.
- Monitor team performance metrics and provide regular feedback.
- Collaborate with other departments to resolve customer issues and improve products/services.
- Identify opportunities for process improvement and customer experience enhancement.
- Foster a positive and collaborative remote team environment.
- Proven experience in a customer service or support role, with at least 3 years in a lead or supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with CRM software and customer support platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy and a genuine passion for helping customers.
- Experience in remote team management is highly desirable.
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2
Customer Support Team Lead
BS1 6DG Bristol, South West
£30000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is looking for a dynamic and experienced Customer Support Team Lead to oversee operations for their customer service department in Bristol, South West England, UK . This role is instrumental in guiding a team of customer service professionals to deliver exceptional support and ensure customer satisfaction. You will be responsible for managing daily team activities, setting performance goals, providing coaching and training, and resolving escalated customer issues. Key duties include monitoring team performance metrics, identifying areas for improvement, implementing best practices, and fostering a positive and productive team environment. The Team Lead will also collaborate with other departments to address customer feedback and enhance service delivery. Essential qualifications include proven leadership experience in a customer support setting, strong problem-solving skills, and a deep understanding of customer service principles. Excellent communication and interpersonal abilities are crucial for motivating the team and interacting with customers. Proficiency in CRM software and helpdesk ticketing systems is required. This role demands a proactive approach to identifying and resolving customer queries efficiently and effectively, ensuring adherence to service level agreements. The ideal candidate will be passionate about customer advocacy and possess the ability to inspire and develop a high-performing support team. The hybrid working arrangement offers flexibility, combining essential in-office collaboration with the convenience of remote work. This is a fantastic opportunity to make a significant impact on customer experience and contribute to the growth of a leading organisation.
Responsibilities:
Responsibilities:
- Lead, motivate, and manage a team of customer support representatives.
- Set performance targets and monitor team productivity and quality.
- Provide ongoing coaching, training, and development to team members.
- Handle and resolve complex customer escalations and complaints.
- Develop and implement customer service policies and procedures.
- Analyse customer support data to identify trends and areas for improvement.
- Ensure timely and accurate responses to customer inquiries across various channels.
- Collaborate with other departments to enhance customer satisfaction.
- Maintain up-to-date knowledge of products and services.
- Previous experience in a customer service or support role, with at least 1-2 years in a leadership capacity.
- Demonstrated ability to lead and motivate a team.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk systems.
- Ability to analyze data and generate reports.
- Problem-solving aptitude and a customer-centric mindset.
- Experience in a hybrid or remote team environment is a plus.
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3
Senior Customer Support Specialist
BS1 4AQ Bristol, South West
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role involves providing exceptional support to a diverse customer base, ensuring swift and effective resolution of inquiries and technical issues. You will be the first point of contact for customers, handling inbound communications via phone, email, and live chat. Your responsibilities will include diagnosing complex problems, guiding users through troubleshooting steps, escalating issues to appropriate departments when necessary, and maintaining detailed records of customer interactions. We are looking for individuals who possess a natural talent for problem-solving, a patient and empathetic demeanor, and a strong commitment to customer satisfaction.
As a Senior Specialist, you will also be involved in training new team members, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest service improvements. The ideal candidate will have a proven track record in a similar customer-facing role, preferably within a tech or software environment. Excellent communication skills, both written and verbal, are paramount. You must be adept at explaining technical concepts in a clear and concise manner. A proactive approach to identifying and resolving potential issues before they impact customers is highly valued. This is a fantastic opportunity to work from anywhere in the UK, contributing to a forward-thinking company that values its employees and fosters a supportive remote working culture. If you are passionate about customer service and thrive in a remote setting, we encourage you to apply. This role offers the chance to make a significant impact on customer loyalty and our client's success.
Key Responsibilities:
As a Senior Specialist, you will also be involved in training new team members, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest service improvements. The ideal candidate will have a proven track record in a similar customer-facing role, preferably within a tech or software environment. Excellent communication skills, both written and verbal, are paramount. You must be adept at explaining technical concepts in a clear and concise manner. A proactive approach to identifying and resolving potential issues before they impact customers is highly valued. This is a fantastic opportunity to work from anywhere in the UK, contributing to a forward-thinking company that values its employees and fosters a supportive remote working culture. If you are passionate about customer service and thrive in a remote setting, we encourage you to apply. This role offers the chance to make a significant impact on customer loyalty and our client's success.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting for our client's products/services.
- Diagnose and document customer issues accurately.
- Escalate unresolved issues to relevant teams with comprehensive details.
- Maintain customer satisfaction by delivering timely and effective solutions.
- Train and mentor junior support staff.
- Contribute to knowledge base creation and maintenance.
- Identify and report on common customer issues and trends.
- Proven experience in a customer support or helpdesk role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with CRM software and support ticketing systems.
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4
Senior Customer Support Specialist
BS1 4BT Bristol, South West
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their vibrant team in Bristol, South West England, UK . This role is critical in ensuring our customers receive exceptional service and support. You will handle complex customer inquiries, resolve issues efficiently, and contribute to improving overall customer satisfaction and retention. The ideal candidate possesses excellent communication skills, a strong problem-solving aptitude, and a deep understanding of customer service best practices.
Key Responsibilities:
Key Responsibilities:
- Handle advanced customer support inquiries via phone, email, and live chat, providing timely and accurate resolutions.
- Troubleshoot and resolve technical and non-technical issues related to our products/services.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Identify trends in customer issues and provide feedback to product and development teams for improvement.
- Develop and maintain knowledge base articles and support documentation.
- Proactively engage with customers to ensure their satisfaction and identify potential issues.
- Contribute to the development and implementation of new customer service strategies.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Proven experience of at least 3 years in a customer service or technical support role, with a significant portion in a senior capacity.
- Exceptional communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with CRM software and helpdesk systems.
- Ability to quickly learn and master new products and technical information.
- Experience in training or mentoring junior team members.
- A customer-centric attitude with a passion for delivering outstanding service.
- Detail-oriented with strong organizational skills.
- Familiarity with common IT troubleshooting procedures is a plus.
- Must be able to commute reliably to our Bristol, South West England, UK office.
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5
Customer Support Team Lead
BS1 3DG Bristol, South West
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for an experienced and motivated Customer Support Team Lead to manage and inspire a dedicated customer service team in **Bristol, South West England, UK**. This role is pivotal in ensuring exceptional customer satisfaction and operational efficiency for our client's growing customer base. The successful candidate will be responsible for guiding the team, resolving complex customer issues, and implementing best practices in customer support.
As a Customer Support Team Lead, you will oversee the daily operations of the customer service department, including scheduling, performance management, and training. You will act as a point of escalation for challenging customer inquiries, ensuring timely and satisfactory resolutions. A key part of your role will be to foster a positive and productive team environment, encouraging professional development and high performance among your team members. You will also be responsible for identifying areas for improvement in customer service processes and implementing solutions to enhance the overall customer experience.
The ideal candidate will have a proven track record in customer service management, with at least 3 years of experience in a supervisory or leadership role. Strong understanding of customer support tools and technologies (CRM systems, ticketing software) is essential. Excellent communication, problem-solving, and conflict resolution skills are a must. You should be adept at motivating and coaching team members, setting clear expectations, and driving performance. A customer-centric approach and a passion for delivering outstanding service are paramount. Experience in the (mention a relevant industry if applicable, e.g., SaaS, E-commerce, Retail) sector would be advantageous.
Key responsibilities include:
As a Customer Support Team Lead, you will oversee the daily operations of the customer service department, including scheduling, performance management, and training. You will act as a point of escalation for challenging customer inquiries, ensuring timely and satisfactory resolutions. A key part of your role will be to foster a positive and productive team environment, encouraging professional development and high performance among your team members. You will also be responsible for identifying areas for improvement in customer service processes and implementing solutions to enhance the overall customer experience.
The ideal candidate will have a proven track record in customer service management, with at least 3 years of experience in a supervisory or leadership role. Strong understanding of customer support tools and technologies (CRM systems, ticketing software) is essential. Excellent communication, problem-solving, and conflict resolution skills are a must. You should be adept at motivating and coaching team members, setting clear expectations, and driving performance. A customer-centric approach and a passion for delivering outstanding service are paramount. Experience in the (mention a relevant industry if applicable, e.g., SaaS, E-commerce, Retail) sector would be advantageous.
Key responsibilities include:
- Leading, coaching, and motivating a team of customer support representatives.
- Monitoring team performance metrics and ensuring service level agreements (SLAs) are met.
- Handling escalated customer complaints and complex issues, providing effective resolutions.
- Developing and implementing customer service policies and procedures.
- Training new team members and providing ongoing professional development for existing staff.
- Collaborating with other departments to improve customer satisfaction and product/service offerings.
- Reporting on customer service performance and identifying trends or recurring issues.
- Ensuring adherence to quality standards and best practices in customer interactions.
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6
Senior Customer Support Specialist
BS1 4AA Bristol, South West
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their growing team in Bristol, South West England, UK . This role operates on a hybrid model, allowing for a blend of in-office and remote work. You will be the first point of contact for our customers, providing exceptional support, resolving complex issues, and contributing to a positive customer experience.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate solutions.
- Investigate and resolve complex customer issues, escalating to appropriate departments when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Provide guidance and support to junior customer service representatives.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
- Proactively engage with customers to ensure satisfaction and build strong relationships.
- Assist in training new customer support staff on procedures, product knowledge, and best practices.
- Contribute to the development and refinement of customer service processes and policies.
- Represent the company professionally and courteously in all customer interactions.
- Proven experience (3+ years) in a customer service or support role, with at least 1 year in a senior or lead capacity.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle difficult customer situations with patience and professionalism.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to learn and explain technical information clearly and concisely.
- Experience in troubleshooting and resolving issues related to (Specify industry, e.g., software, hardware, financial services).
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and attention to detail.
- Flexibility to work varying shifts if required, supporting the hybrid model.
- A genuine passion for providing outstanding customer service.
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7
Customer Support Team Lead
BS1 4RN Bristol, South West
£35000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and proactive Customer Support Team Lead to manage and motivate a high-performing remote customer service team. This is a fully remote position, allowing you to work from anywhere. You will be responsible for overseeing the daily operations of the customer support department, ensuring that our client's customers receive exceptional service across all communication channels. This role requires a strong leader with excellent communication, problem-solving, and organizational skills. You will be expected to set performance standards, monitor team productivity, handle escalated customer issues, and provide ongoing training and coaching to team members. The ideal candidate will have a proven background in customer service management, a deep understanding of support metrics and KPIs, and a passion for driving customer satisfaction. You should be adept at using CRM systems and various customer support tools to optimize workflows and enhance the customer experience. This role is critical in ensuring our client's reputation for outstanding customer care is maintained and improved. You will work collaboratively with other departments to address customer feedback and implement process improvements. Responsibilities include:
- Leading, mentoring, and managing a team of remote customer support representatives.
- Setting performance goals and monitoring team KPIs to ensure service level agreements are met.
- Handling and resolving complex customer escalations and complaints.
- Developing and implementing training programs for new and existing team members.
- Monitoring customer interactions across various channels (email, chat, phone) to ensure quality and consistency.
- Identifying trends in customer inquiries and feedback to drive service improvements.
- Collaborating with product and engineering teams to resolve technical issues impacting customers.
- Creating and maintaining customer support documentation and knowledge bases.
- Reporting on team performance and customer satisfaction metrics to senior management.
- Fostering a positive and supportive team environment that encourages continuous improvement.
- Proven experience in a customer service leadership or team lead role.
- Demonstrated success in managing remote teams.
- Excellent understanding of customer support best practices and KPIs.
- Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and helpdesk tools.
- Strong problem-solving, conflict resolution, and decision-making skills.
- Exceptional communication, interpersonal, and coaching abilities.
- Ability to analyze data and identify actionable insights.
- Experience in developing and delivering training programs.
- Highly organized with excellent time management skills.
- A genuine passion for customer advocacy and delivering outstanding service.
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8
Remote Customer Support Specialist
BS1 3BX Bristol, South West
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is a leading innovator in the tech industry, looking for a dedicated and empathetic Remote Customer Support Specialist to join their fully remote, global team. Based from your home office, you will be the first point of contact for customers, providing exceptional support and troubleshooting across a range of products and services. This role is crucial to maintaining customer satisfaction and loyalty, requiring individuals who are passionate about technology and excel in communication.
Your responsibilities will include:
We are seeking candidates with proven experience in a customer service or technical support role, ideally within a SaaS or technology-focused environment. Exceptional written and verbal communication skills are paramount. You should be proficient with common support tools (ticketing systems, CRMs) and have a strong aptitude for learning new software. The ability to work independently, manage your time effectively, and maintain a high level of productivity in a remote setting is essential. A stable internet connection and a dedicated, quiet workspace are required for this fully remote position.
Your responsibilities will include:
- Responding to customer inquiries via email, live chat, and phone in a timely and professional manner.
- Diagnosing and resolving technical issues, guiding customers through step-by-step solutions.
- Documenting customer interactions, issues, and resolutions accurately in our CRM system.
- Escalating complex problems to senior support staff or relevant departments when necessary.
- Providing feedback to the product development team on common customer issues and suggestions for improvement.
- Creating and updating knowledge base articles and FAQs to empower customers and internal teams.
- Contributing to a positive and collaborative remote team environment through active participation in virtual meetings and discussions.
- Proactively identifying customer needs and offering solutions or additional resources.
- Maintaining a deep understanding of our product offerings and service updates.
- Adhering to company policies and procedures to ensure data security and customer privacy.
We are seeking candidates with proven experience in a customer service or technical support role, ideally within a SaaS or technology-focused environment. Exceptional written and verbal communication skills are paramount. You should be proficient with common support tools (ticketing systems, CRMs) and have a strong aptitude for learning new software. The ability to work independently, manage your time effectively, and maintain a high level of productivity in a remote setting is essential. A stable internet connection and a dedicated, quiet workspace are required for this fully remote position.
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9