193 Cx Manager jobs in the United Kingdom

Join us in reimagining customer experience — where service meets science.

At Tonic Health, we believe wellness starts with care, empathy, and the right knowledge. That's why we're creating a unique role that blends customer experience excellence with nutritional expertise.

We're looking for a Customer Experience & Nutrition Specialist to be the voice of Tonic Health for our community. You'll resolve customer queries, guide them on their journey with our products, and provide trusted nutritional support that goes beyond simple service — helping people feel better, every day.

What you'll do

• Be the first point of contact for our customers across email, live chat, and social channels.
• Handle WISMO queries, order changes, refunds, and general enquiries with care and efficiency.
• Provide evidence-based nutritional guidance in a friendly, accessible way, helping customers get the best from our products.
• Create educational resources (FAQs, articles, guides) to empower our customers with knowledge.
• Collaborate with operations, marketing, and product teams to continually improve our customer journey.
• Shape the future of CX at Tonic Health by integrating nutrition advice into every interaction.

What we're looking for

• A qualified nutritionist (degree level or equivalent) with a genuine passion for health and wellbeing.
• Strong communicator with the ability to explain nutrition clearly and empathetically.
• Experience in customer service, ideally in e-commerce or consumer brands.
• Organised, detail-driven, and comfortable working with CX tools like Gorgias.
• A natural problem-solver who sees every customer interaction as an opportunity to create delight.

Why join us?

• Be part of a mission-led company making wellness simple, effective, and accessible.
• Play a pioneering role, shaping how we blend customer service with trusted nutritional support.
• Work in a dynamic, fast-growing scale-up where your ideas will directly influence how we grow.
• A collaborative, remote-first culture with flexibility built in.

This isn't just customer service — it's customer care with impact.

If you're passionate about helping people and bringing nutrition expertise into real customer conversations, we'd love to hear from you.

Northwest London | Cardiovascular

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

What You’ll Be Doing

• Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
• Plan and deliver creative, agile engagement campaigns — think symposia, meetings, and virtual events.
• Work closely with medical, market access, and analytics teams to create a seamless customer journey .
• Share and exchange insights that drive smarter strategies and stronger connections.
• Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
• Keep a 360° view of your accounts — from market trends to engagement data.
• Use CRM tools to capture insights, track progress, and celebrate wins .
• Co-create and deliver account plans , tracking success through clear milestones and KPIs.
• Constantly look for ways to improve engagement using real data and honest feedback.
• Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.

Hampshire | Cardiovascular

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

What You’ll Be Doing

• Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
• Plan and deliver creative, agile engagement campaigns — think symposia, meetings, and virtual events.
• Work closely with medical, market access, and analytics teams to create a seamless customer journey .
• Share and exchange insights that drive smarter strategies and stronger connections.
• Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
• Keep a 360° view of your accounts — from market trends to engagement data.
• Use CRM tools to capture insights, track progress, and celebrate wins .
• Co-create and deliver account plans , tracking success through clear milestones and KPIs.
• Constantly look for ways to improve engagement using real data and honest feedback.
• Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.

Northwest London | Cardiovascular

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

What You’ll Be Doing

• Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
• Plan and deliver creative, agile engagement campaigns — think symposia, meetings, and virtual events.
• Work closely with medical, market access, and analytics teams to create a seamless customer journey .
• Share and exchange insights that drive smarter strategies and stronger connections.
• Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
• Keep a 360° view of your accounts — from market trends to engagement data.
• Use CRM tools to capture insights, track progress, and celebrate wins .
• Co-create and deliver account plans , tracking success through clear milestones and KPIs.
• Constantly look for ways to improve engagement using real data and honest feedback.
• Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.

Northern Ireland | Cardiovascular

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

What You’ll Be Doing

• Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
• Plan and deliver creative, agile engagement campaigns — think symposia, meetings, and virtual events.
• Work closely with medical, market access, and analytics teams to create a seamless customer journey .
• Share and exchange insights that drive smarter strategies and stronger connections.
• Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
• Keep a 360° view of your accounts — from market trends to engagement data.
• Use CRM tools to capture insights, track progress, and celebrate wins .
• Co-create and deliver account plans , tracking success through clear milestones and KPIs.
• Constantly look for ways to improve engagement using real data and honest feedback.
• Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.

Salary

12.47

Hours

40 1:4 weekends

Benefits

Competitive

Closing date

Job attachments

Customer_Experience_Co-

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We're on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Lincoln This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

We're looking for someone to join us on a full time basis (40 hours per week over 4 days per week, 1 in 4 weekends). Our Customer Experience Coordinators are often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

It's a particularly exciting time to join us as we've adopted a deskless reception We're looking for someone who can confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check in and check out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you'll help to deliver 5-star customer service to be proud of.

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

A little more about us at The Pet Vet Lincoln

You'll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our Lincoln practice is the newest in our group, and it's packed with the latest tech to support our teams in doing what they do best. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we're able to provide. Our Lincoln team are a really friendly bunch. Check us out on Facebook We're constantly getting up to all sorts, from appearing on TV (Dog's Behaving Very Badly) to setting up a group-wide fundraising initiative to walk the equivalent distance between the UK and Ukraine.

We're part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We're committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We're continually investing in developing our growing team and there's never been a better time to join us

Description
Our Complaints Handlers work as part of a small team delivering a first-class complaints handling service to Small and Medium size businesses who are customers of takepayments.
As a Resolutions Specialist, you will demonstrate comprehensive Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer whilst building a comprehensive understanding of their requirements.
You will create trust with the customer, demonstrating an open and honest approach.
Role requirements:

• Able to work in a fast-paced environment.
• Strong attention to detail.
• Listening and probing skills.
• Tech savvy and able to quickly identify the root cause of issues.
• Excellent negotiation skills.
• Passionate about helping customers.
• Strong written communication skills.
• Strong telephony skills.
• Comfortable working to productivity and quality targets.
• Is able to go above and beyond to delight customers on a daily basis.
• Strong organisational skills.
• Able to prioritize workloads.
• Able to adapt to changes in workloads with little or no notice.
• Able to work under pressure.
• Is calm and focused.
• Able to identify opportunities for improvement.

Country: United Kingdom

Join our community.
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.

You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.

The difference you'll make:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you'll bring:
These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK

What else you need to know:

• This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
• This role is based in Newry Branch and will cover the Lurgan Cluster
• This is an on-call position working 260 hours per annum.

Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We'll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, it will be pro-rated to hours worked, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander's success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services .

Benefits
Learn more about our benefits and family friendly policies

Right to work in the UK.

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

W
hat to do next:
If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us

NO AGENCIES

Customer Experience Executive

Job Type:
 Permanent - Office based, Manchester

Salary:
 £35,000 + performance Related Bonus

About us

We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors.

Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care.

The Role

We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard.

You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems.

Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth.

Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential.

Key Responsibilities:

Client & Learner Support

• Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets.
• Provide clear, accurate information on training, services, and updates during all calls.
• Resolve client or learner concerns and issues.

Proposals & Demonstrations

• Prepare and deliver proposals tailored to client needs.
• Develop and present proposals for face-to-face training sessions.
• Conduct demonstrations to showcase our training services and solutions.

Account Management

• Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support.
• Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty.
• Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled.
• Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations.
• Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services.
• Provide management with regular feedback and updates on client health, risks, and potential growth opportunities.

Administration & Data Management

• Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination.
• Maintain and cleanse databases to ensure accurate, up-to-date information.
• Record and escalate defects or suggestions from clients and learners to relevant teams.

Communication, Sales & Escalation

• Ensure all communications are professional, courteous, and solution-focused.
• Keep stakeholders informed of updates during all interactions.
• Identify opportunities to cross-sell and up-sell additional training or services.
• Escalate issues, feedback, and ideas to management promptly and constructively.

About You

We're looking for someone who:

• Proven experience in customer service, client relations, or learner support roles.
• Excellent listening, verbal, and written communication skills.
• Strong phone etiquette with the ability to build rapport quickly.
• Confident in delivering demonstrations and explaining proposals clearly.
• Highly organised, detail-oriented, and accurate in record-keeping.
• Ability to manage multiple tasks and priorities simultaneously.
• Proactive, solution-focused, and confident in escalating issues and suggestions.
• A collaborative team player with strong stakeholder engagement skills.
• Commercial awareness with experience in cross-selling or up-selling.
• Experienced and confident using CRM systems, email systems and live chat tools.

Desirable Experience

• Background in training, education, or care sectors.
• Experience preparing and delivering proposals.
• Familiarity with CRM or LMS systems for managing client and learner interactions.
• Knowledge of regulatory and safeguarding requirements.

What we offer

• Supportive Team:

Join a mission-driven, collaborative workplace where compassion and excellence are core values.
- Meaningful Work:

Play a vital role in supporting care professionals and enhancing learner and client experiences.
- Central Location:

Work in a comfortable, accessible city-centre office.
- Competitive Package:

£35,000 base salary, 33 days of paid holiday, plus Performance Related bonus.
- Growth Opportunities:

The chance to grow your skills in sales, client engagement, and customer experience.