151 Cx Manager jobs in the United Kingdom
Customer Experience Manager
Posted 2 days ago
Job Viewed
Job Description
Role Overview
This is a hybrid role and you can be located anywhere in the UK.
You will have experince working within the IT MSP and/or Telecoms sector.
The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points.
Key Responsibilities
Strategic
Champion opportunities to consistently improve the brand experience
Drive customer retention, reduce churn, and increase customer satisfaction
Understand each customer persona and their specific needs
Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience
Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly
Establish communication mediums lines between customers and the company to ensure a smooth customer experience
Utilise CRM tools to monitor customer experience
Proactive management with accounts and ensure reactive management is in line with expectations
Build relationships at multiple levels within the organisation
Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings
Understand the contractual position of the customer
Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated
Regular case and service review meetings at a cadence agreed with the customer
Identify upsell and cross-sell opportunities working closely with the account manager
Day to Day
Target first touch resolution for all queries
Oversee all implementation orders are delivered in line with expectations, know the projects in flight
Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA
Maintain strong relationships within the customer
Own all cases and responses, use other teams to input as required
Ensure all customer contact details are updated in the CRM
Onboard new pillars to the customer ensure billing accuracy and Customer success involvement
Daily case reviews working with Customer Experience Executive
Create small orders
Escalation point for customer and customer executives
Case queue management for ALL customer cases
Commercial & Financial
Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at companystandard.
Responsible for investigating, owning and resolving credit requests within the account in a timely fashion
Understand, maintain and report on customer contractual positions if required
Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner
Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention
Working with colleagues in wider to team to improve the experience for customers in a consistent manner
Governance & Compliance
Ensure all SLAs are met and escalate when needed
Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews
Skills Required
Strong communication skills
Commercially minded and proven experience.
Minimum 5 years of experience in a relationship role
Able to have difficult conversations with positive outcomes
Experience managing and maintaining relationships
Knowledge of companyprocesses, upsell revenue lead indicators.
Written, Verbal and Numerical literacy is a must
Must be organised and attention to detail oriented
Key Measures of Success
Net value retention
Achieve SLA targets
Customer satisfaction survey CSAT
Revenue Growth
EBSTA score
Excellent benefits are on offer with this role, including every other Friday off.
Customer Experience Manager
Posted 2 days ago
Job Viewed
Job Description
Customer Experience Manager - Satellite Software | Edinburgh (Hybrid)
Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits
I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play a key role in shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world.
This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and commercial drive.
Key Responsibilities:
Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success
Build strong, long-term relationships with key stakeholders across customer organisations
Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams
Lead and develop the technical support function and support the delivery of customer training
Collaborate cross-functionally with product, engineering, and commercial teams to ensure customer satisfaction
Monitor key metrics such as retention, churn risk, and commercial expansion
What They're Looking For:
Previous experience in customer account management
Strong understanding of satellite operations, ground segment software, or mission planning
Commercial awareness and a track record of identifying growth opportunities within existing accounts
Excellent communication skills, with the ability to work with technical and non-technical stakeholders
Strong organisational and project management capabilities
Team leadership and development experience
Desirable:
Background in the satellite, aerospace, or telecommunications sector
Experience with SaaS platforms and cloud-based deployments
Proficiency in CRM systems such as Salesforce or HubSpot
Familiarity with APIs, data tools, or scripting languages like Python is a plus
Location: Ideally based in Edinburgh on a hybrid basis, allowing for regular collaboration with internal teams. The company is open to some flexibility around working hours or part-time arrangements.
This is a brilliant opportunity for someone who wants to be part of a purpose-led, technically ambitious organisation operating at the forefront of the satellite software space.
? If you'd like to learn more or have a confidential chat about the role, please get in touch.
Customer Experience officer
Posted 2 days ago
Job Viewed
Job Description
This is an exciting opportunity for a Customer Experience professional to join a reputable organisation in the financial services industry. The role focuses on delivering exceptional customer service and ensuring client satisfaction.
Client Details
Michael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional environment for its employees.
Description
- Provide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.
- Maintain a high standard of customer service to ensure client satisfaction and loyalty.
- Resolve customer complaints effectively while adhering to company policies and procedures.
- Processing payments when due or required.
- Processing new business applications.
- Keep detailed and accurate records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and provide feedback.
- Identify opportunities for process improvements to enhance the customer experience.
Profile
A successful Customer Experience professional should have:
- Previous experience in a customer service role, ideally within financial services.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with professionalism and tact.
- Proficiency in using customer relationship management (CRM) tools.
- A detail-oriented approach and excellent organisational skills.
- Commitment to delivering high-quality customer service at all times.
Job Offer
- A competitive salary of 22,000 to 24,000, depending on experience.
- Opportunities to grow within the financial services industry.
- A supportive and professional workplace culture.
- Comprehensive training to help you excel in your role.
If you are passionate about customer service and want to make a difference, we encourage you to apply for this Customer Experience role today!
Customer Experience Coordinator
Posted 2 days ago
Job Viewed
Job Description
Customer Experience Coordinator / Tenant Liaison Officer
Location: York
Salary: Up to £35,000 + Car Allowance / Electric Car Option + Benefits
My client is a fast growing, forward thinking business that’s making a real difference in the social housing sector. Despite being a relatively new player in the market, they’ve already achieved an impressive turnover of £40m and secured multiple long term regeneration and decarbonisation contracts across West Yorkshire.
As part of their continued growth, they are now looking to expand their Customer Experience Team to support the delivery of these exciting projects.
About the Role
As a Customer Experience Coordinator (Tenant Liaison Officer) , you’ll play a vital role in ensuring residents have a positive experience while improvements are being carried out in their homes. You’ll be the key link between residents, site teams, and the business helping to resolve issues quickly and keeping communication clear and consistent.
Your responsibilities will include:
- p>Coordinating all aspects of the customer journey, from initial introductions to completion of works
-
Visiting residents in their homes to monitor progress and address any concerns swiftly to avoid escalation
-
Supporting site managers with activities that impact customer experience
-
Investigating and resolving complaints within agreed timescales
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Overcoming challenges such as property access and other social issues
-
Identifying opportunities for community engagement and delivering on social value commitments
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Contributing to continuous improvement initiatives across customer-related activities
What We’re Looking For
This role would suit someone who:
- < i>
-
Is empathetic, approachable, and able to build trust with a diverse range of people
-
Can handle complaints effectively while maintaining professionalism
-
Thrives in a fast paced environment and enjoys problem-solving
-
Holds a full UK driving licence
Has experience in customer service, tenant liaison, or resident engagement (ideally within registered providers, housing, construction, or social value projects)
Package & Benefits
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Basic salary up to £35,000 /strong>
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Car allowance or electric car option
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Comprehensive benefits package
-
The chance to join a business in growth mode with long-term opportunities for progression
If you wish to hear more about this opportunity, please apply with your CV or get in contact with Fabio at Edge Careers
Customer Experience Officer
Posted 2 days ago
Job Viewed
Job Description
Location: High Street, SW19 2HR
Start Date: ASAP
Contract Duration: 5+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 16.46 per hour
Job Ref: (phone number removed)
Job Responsibilities
The successful candidate will be responsible for enhancing the customer experience at Colliers Wood Library. Key duties include:
- Providing exceptional customer service to library visitors. li>Assisting patrons with inquiries and guiding them in accessing library resources.
- Managing administrative and clerical tasks to ensure smooth library operations.
- Collaborating with library staff to organize events and activities.
- Maintaining a welcoming and organized library environment.
The ideal candidate will possess the following qualifications and skills:
- Proven experience working in a library setting.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries professionally and efficiently.
- Excellent organizational skills and attention to detail.
- Proficiency in standard office software and library management systems.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Customer Experience Assistant
Posted 2 days ago
Job Viewed
Job Description
Customer Experience Assistant
Location: Hybrid and Didsbury, Manchester
Salary Band 2 - 27,000 to 29,569
Full time / 35 hours per week / Permanent
Agile working with minimum 2 Days per week in the Office
(Fully office-based throughout the training period)
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.
Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
The Role
The Customer Experience Assistant will provide a range of administrative and investigatory support to the Customer Experience Team in relation to a wide range of feedback received from Customers. You will respond to enquiries over the phone, digitally or through social media from customers, colleagues and other stakeholders including local Councilors' and MPs. The role will include monitoring and updating various systems ensuring record keeping is of an excellent standard and supporting the Customer Experience Specialists to ensure customers receive regular updates and checks are made to ensure that complaint resolution actions are carried out.
Candidates
An exciting opportunity has arisen in the Customer Experience Team for a Customer Experience Assistant and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. You will be passionate about delivering a brilliant service for our customers and have a proactive and creative approach to problem solving. You will be solutions focused, resilient and flexible with exceptional customer care skills with the ability to empathise and engage with customers.
Closing Date: Tuesday 2 September 2025
Interview Date: Tuesday 9 September 2025
For an informal discussion please contact Johnny Turner, Customer Experience Manager on .
Strictly no agencies.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Customer Experience Manager
Posted today
Job Viewed
Job Description
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer Experience Manager
Posted 1 day ago
Job Viewed
Job Description
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Experience Manager
Posted 1 day ago
Job Viewed
Job Description
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Experience Manager
Posted 2 days ago
Job Viewed
Job Description
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.