342 Data Ethics Officer jobs in the United Kingdom

Head of Corporate Governance

Cambridgeshire, Eastern Gi Group

Posted 12 days ago

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Job Description

temporary

Job Title: Head of Corporate Governance
Type of Business: Public Sector
Location: Remote with some travel required at minimum to a monthly meeting in Melbourne, Cambridgeshire
Annual Salary: 64,455 - 74,896 depending on experience
Start Date: ASAP
Length of Contract: Initially 3 months
Hours: 37


GI Group are now seeking to appoint a Head of Corporate Governance to our Public Sector, Healthcare client. The Head of Corporate Governance will work mostly remotely and will act as an advisor to the Board of Directors as well as ensure that my client complies with laws, regulations and best practices.


Main Duties of the Head of Corporate Governance:
* Ensure good information flows to the Board of Directors and its committees and between senior management, non-executive directors.
* Support and ensure governance arrangements are formally reviewed and up to date.
* Support and ensure arrangements are in place for the regular evaluation of the effectiveness and performance of the Board of Directors
* Provide cover on planning, preparation and timely submission of agendas, reports, minutes and supporting papers ensuring they comply with best governance practice
* Support Risk Manager in promoting the risk management policy.
* Support risk reporting, training and building of risk management tools/guidance



Role Requirements:
* Extensive experience in a similar Governance role
* Experience in healthcare leadership
* Relevant qualification in Corporate Governance or Risk Management
* Degree-level education or significant experience
* Ability to travel where necessary


Hiring Contact: Laura Vieira
Agency: GI Group

If you would like any further information about any vacancies before applying, please feel free to contact

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

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Head of Corporate Governance

Cambridgeshire, Eastern £64455 - £74896 Annually Gi Group

Posted 12 days ago

Job Viewed

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Job Description

temporary

Job Title: Head of Corporate Governance
Type of Business: Public Sector
Location: Remote with some travel required at minimum to a monthly meeting in Melbourne, Cambridgeshire
Annual Salary: 64,455 - 74,896 depending on experience
Start Date: ASAP
Length of Contract: Initially 3 months
Hours: 37


GI Group are now seeking to appoint a Head of Corporate Governance to our Public Sector, Healthcare client. The Head of Corporate Governance will work mostly remotely and will act as an advisor to the Board of Directors as well as ensure that my client complies with laws, regulations and best practices.


Main Duties of the Head of Corporate Governance:
* Ensure good information flows to the Board of Directors and its committees and between senior management, non-executive directors.
* Support and ensure governance arrangements are formally reviewed and up to date.
* Support and ensure arrangements are in place for the regular evaluation of the effectiveness and performance of the Board of Directors
* Provide cover on planning, preparation and timely submission of agendas, reports, minutes and supporting papers ensuring they comply with best governance practice
* Support Risk Manager in promoting the risk management policy.
* Support risk reporting, training and building of risk management tools/guidance



Role Requirements:
* Extensive experience in a similar Governance role
* Experience in healthcare leadership
* Relevant qualification in Corporate Governance or Risk Management
* Degree-level education or significant experience
* Ability to travel where necessary


Hiring Contact: Laura Vieira
Agency: GI Group

If you would like any further information about any vacancies before applying, please feel free to contact

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

This advertiser has chosen not to accept applicants from your region.

Senior Legal Counsel - Corporate Governance

SO14 0YN Southampton, South East £80000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a dynamic and rapidly growing international organisation, is seeking a highly accomplished Senior Legal Counsel specializing in Corporate Governance to join their fully remote legal team. This position is crucial for ensuring the company operates with the highest standards of legal compliance and ethical conduct. You will be instrumental in advising on a wide range of corporate governance matters, from board operations to regulatory compliance, all within a remote-first operational framework. This role offers the opportunity to make a significant impact on a global scale without the need for physical office presence.

Key Responsibilities:
  • Provide expert legal advice and strategic guidance on all aspects of corporate governance, including board composition, duties, responsibilities, and best practices.
  • Develop, implement, and maintain corporate policies and procedures to ensure compliance with relevant laws and regulations across multiple jurisdictions.
  • Manage and oversee the preparation of board and committee meeting materials, minutes, and resolutions.
  • Advise on securities law compliance, including disclosure requirements, insider trading policies, and stock exchange rules.
  • Manage the company's subsidiary structure, including incorporations, dissolutions, and ongoing compliance.
  • Conduct legal research and analysis on complex corporate and governance issues.
  • Liaise with external counsel, regulators, and other stakeholders as needed.
  • Oversee the company's internal controls and risk management frameworks related to governance.
  • Support the General Counsel and senior management on corporate transactions, including M&A activities, from a governance perspective.
  • Develop and deliver training programs to the board and management on corporate governance matters.
  • Ensure compliance with data privacy regulations (e.g., GDPR) as they relate to governance practices.
Qualifications:
  • Qualified Solicitor or Barrister (or equivalent) with a current practising certificate.
  • Minimum of 7 years of post-qualification experience in corporate law, with a strong emphasis on corporate governance, gained in a law firm or in-house legal department.
  • Comprehensive knowledge of UK company law and relevant international corporate governance codes and regulations.
  • Experience advising public and private companies on board effectiveness, shareholder rights, and executive compensation.
  • Excellent drafting, negotiation, and communication skills.
  • Demonstrated ability to provide pragmatic and commercially sound legal advice.
  • Proven track record of managing complex projects and advising at a senior level.
  • Ability to work independently and collaboratively in a fast-paced, remote environment.
  • Proficiency in legal research databases and standard office software.
  • Experience with international corporate structures and cross-border compliance is highly desirable.
This is a fully remote position, offering unparalleled flexibility and the opportunity to work with a leading global company.
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Senior Legal Counsel - Corporate Governance

SR1 1AA Sunderland, North East £85000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a dynamic and rapidly expanding multinational corporation, is seeking an experienced Senior Legal Counsel specializing in Corporate Governance to join their fully remote legal team. This pivotal role will be responsible for advising on all aspects of corporate governance, regulatory compliance, and board-level matters. You will play a crucial role in ensuring the company operates with the highest standards of integrity and legal compliance across all jurisdictions.

Responsibilities:
  • Provide expert legal advice on corporate governance matters, including board structure, director duties, shareholder rights, and corporate policies.
  • Ensure compliance with all applicable corporate laws, regulations, and listing requirements in relevant jurisdictions.
  • Draft, review, and negotiate a variety of corporate documents, including articles of incorporation, bylaws, board resolutions, and shareholder agreements.
  • Manage and prepare materials for board and committee meetings, ensuring timely distribution and accurate minutes.
  • Advise on corporate compliance programs, including ethics, anti-bribery, and data privacy regulations.
  • Oversee insider trading policies and procedures.
  • Manage relationships with external legal counsel and regulatory bodies.
  • Conduct legal research and provide analysis on emerging legal and regulatory developments impacting the company.
  • Support M&A activities, joint ventures, and other corporate transactions from a legal and governance perspective.
  • Develop and implement internal policies and procedures to enhance corporate governance practices.
  • Provide training and guidance to management and employees on corporate governance and compliance matters.
  • Manage and resolve legal disputes and litigation related to corporate matters.
  • Serve as a trusted advisor to the Board of Directors and senior management.
Qualifications:
  • Juris Doctor (JD) or equivalent law degree from a reputable institution.
  • Admission to practice law in a relevant jurisdiction (e.g., England and Wales, or equivalent).
  • Minimum of 8 years of progressive experience in corporate law, with a significant focus on corporate governance, gained either in-house at a public company or at a leading law firm.
  • In-depth knowledge of corporate governance principles, securities laws, and regulatory frameworks (e.g., UK Corporate Governance Code, Sarbanes-Oxley).
  • Proven experience in drafting and advising on complex corporate agreements and board resolutions.
  • Excellent analytical, strategic thinking, and problem-solving skills.
  • Exceptional written and verbal communication skills, with the ability to articulate complex legal concepts clearly and concisely.
  • Strong negotiation and influencing skills.
  • Ability to manage multiple priorities, work independently, and meet tight deadlines in a fast-paced remote environment.
  • Experience advising public companies is highly desirable.
  • Proficiency in legal research databases and standard office software.
  • High ethical standards and professional integrity.
This is an excellent opportunity for a seasoned legal professional to make a significant impact on the corporate structure and governance of a growing international company. If you are a strategic thinker with a strong background in corporate law and governance, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Senior Legal Counsel - Corporate Governance

ST4 7QQ Staffordshire, West Midlands £85000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking an experienced and highly motivated Senior Legal Counsel to join their dynamic legal team. This is a fully remote, permanent position, offering the flexibility to work from anywhere within the UK. The successful candidate will play a crucial role in advising on corporate governance matters, ensuring compliance with all relevant laws and regulations, and supporting the strategic objectives of the organisation. You will be responsible for drafting, reviewing, and negotiating a wide range of commercial agreements, including but not limited to, service agreements, NDAs, and partnership contracts. Furthermore, you will provide expert legal guidance on corporate structuring, mergers and acquisitions, and capital raising activities. This role demands a proactive approach, excellent analytical skills, and the ability to manage a complex caseload independently. You will collaborate closely with various departments, including finance, operations, and executive management, to provide pragmatic and commercially astute legal advice. Key responsibilities will include managing litigation and dispute resolution, overseeing intellectual property matters, and advising on data protection and privacy compliance. We are looking for a qualified solicitor or barrister with a minimum of 7 years’ post-qualification experience, ideally gained within a reputable law firm or in-house legal department. A strong understanding of corporate law, contract law, and regulatory compliance is essential. Experience in the technology or financial services sector would be advantageous. The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels of the organisation. This is a unique opportunity to contribute to a forward-thinking company while enjoying the benefits of a remote-first work environment. The role is based with our client, a leading entity in its field, and offers a competitive remuneration package and excellent opportunities for professional development. The successful applicant will be expected to maintain the highest standards of professional conduct and ethical practice throughout their tenure.
Location: Stoke-on-Trent, Staffordshire, UK (Fully Remote)
Responsibilities:
  • Advise on complex corporate governance issues and compliance matters.
  • Draft, review, and negotiate commercial contracts and agreements.
  • Support M&A transactions, restructurings, and financing activities.
  • Manage and oversee litigation and dispute resolution processes.
  • Provide guidance on intellectual property protection and enforcement.
  • Ensure compliance with data protection regulations (e.g., GDPR).
  • Collaborate with internal stakeholders to provide strategic legal advice.
  • Conduct legal research and prepare reports and recommendations.
  • Mentor junior members of the legal team.
  • Stay abreast of legal developments and industry best practices.
Qualifications:
  • Qualified Solicitor or Barrister in England and Wales (or equivalent).
  • Minimum of 7 years’ post-qualification experience.
  • Proven expertise in corporate law, contract law, and corporate governance.
  • Experience with commercial agreements and transactional work.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong written and verbal communication abilities.
  • Ability to work independently and manage priorities effectively in a remote setting.
  • Proficiency in legal research databases and standard office software.
  • Previous in-house experience is a plus.
  • Experience in the technology or financial services sector is desirable.
This advertiser has chosen not to accept applicants from your region.

Company Secretary & Senior Corporate Governance Professional

TD Bank

Posted 10 days ago

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Job Description

**Work Location** :
Dublin, Ireland
**Hours:**
35
**Line of Business:**
Governance & Control
**Pay Details:**
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
**Job Description:**
The position is responsible for the oversight of corporate secretarial and corporate governance activities of certain TD Securities subsidiary boards/committees in the Europe (Ireland & UK) region and to ensure that such boards/committees are administered in line with relevant corporate governance, regulatory, legal and statutory requirements and in line with group policy. The position will also be involved in material governance projects to enhance local governance practices.
**Main Responsibilities** :
+ Acting as Company/Committee Secretary to certain legal entities/management committees in the region
+ Acting as primary contact and advisor to the chairs on their responsibilities under the rules and regulations to which they are subject, including the parent's policies and procedures as they relate to subsidiary and board governance and entity management, and on how those responsibilities should be discharged
+ Supporting the chairs in ensuring the boards/committees function efficiently and effectively
+ Overseeing relevant board and board committee administration, including overseeing organisation of board and board committee meetings, preparation of agendas, collation, review, preparation and dissemination of papers, preparation of minutes and follow up of actions arising, preparation of resolutions, certificates, notices and other corporate documentation, maintenance of mandates, governance policies, calendars etc.
+ Ensuring good information flows within the board and its committees and between senior management and directors
+ Monitoring changes in relevant regulation and legislation and advising board on governance and corporate law/regulation updates accordingly
**Other**
**Qualifications and experience required:**
+ Chartered Governance Professional or an equivalent level of professional qualification preferred
+ Previous company secretarial experience including supporting a portfolio of subsidiary boards/committees in a highly regulated sector
+ European/UK Financial Services experience and knowledge is preferred
+ Asian Financial Services experience and knowledge would be welcomed
+ Strong interpersonal skills - ability to work effectively and build strong relationships with individuals at all levels of an organisation, including senior management
+ Ability to exercise discretion and maintain confidentiality
+ Ability to prioritise effectively and remain calm and tactful under pressure
+ Strong research/analytical skills and strong written communication skills
+ Excellent organisation skills and accuracy and attention to detail
+ Reliable, self-motivated and flexible
+ Experience using Diligent Board portal preferred
**Shared Commitments**
Executives promote adherence to TDBG's vision and purpose to be the better bank, and enrich the lives of customers, communities and colleagues. As part of the general management of their function, Executives are accountable to deliver against TD's five shared commitments:
+ Think like a customer; provide legendary experiences and trusted advice
+ Act like an owner; lead with integrity to drive business results and contribute to communities
+ Execute with speed and impact; only take risks we can understand and manage
+ Innovate with purpose; simplify the way we work
+ Develop our colleagues; embrace diversity and respect one another
**Inclusiveness**
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
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Remote Senior Legal Counsel - Corporate Governance

OX1 3DH Oxford, South East £90000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a rapidly expanding technology firm with a global presence, is seeking an experienced and highly motivated Senior Legal Counsel specializing in Corporate Governance to join their esteemed legal department. This fully remote position offers the unique advantage of working from any location within the UK, allowing for exceptional work-life balance. The successful candidate will play a pivotal role in advising the board of directors and senior management on all aspects of corporate governance, compliance, and regulatory matters, ensuring the company operates with the highest ethical and legal standards.

Key Responsibilities Include:
  • Providing expert legal advice on corporate governance best practices, board responsibilities, and director duties.
  • Drafting, reviewing, and negotiating a wide range of corporate documents, including articles of association, shareholder agreements, board minutes, and resolutions.
  • Ensuring compliance with all applicable laws, regulations, and listing rules, including those related to securities, corporate finance, and data protection.
  • Advising on corporate structuring, mergers and acquisitions, joint ventures, and other corporate transactions.
  • Managing and overseeing the company's compliance programs and internal controls.
  • Liaising with external legal counsel, regulatory bodies, and other stakeholders.
  • Developing and delivering training to the board and management on corporate governance and compliance matters.
  • Assisting with corporate secretarial duties and maintaining statutory registers.
  • Proactively identifying and mitigating legal and compliance risks facing the company.
  • Staying current with legal developments and regulatory changes impacting the technology sector.

The ideal candidate will possess a strong foundation in corporate law, with extensive experience in corporate governance advisory. Exceptional analytical, problem-solving, and communication skills are essential, as is the ability to work independently and manage multiple priorities effectively in a remote setting. A proactive approach to risk management and a deep understanding of the fiduciary duties of directors are crucial. Fluency in English is required, and previous experience in the technology sector is highly desirable.

Qualifications:
  • Qualified Solicitor or Barrister in England and Wales (or equivalent common law jurisdiction).
  • A minimum of 8 years of post-qualification experience in corporate law, with a significant focus on corporate governance.
  • Proven experience advising boards of directors and senior management.
  • In-depth knowledge of UK company law, stock exchange regulations, and corporate governance codes.
  • Experience with M&A transactions and corporate finance is a strong asset.
  • Excellent drafting, negotiation, and advisory skills.
  • Demonstrated ability to manage complex legal projects independently.
  • Strong understanding of risk management principles.
  • Excellent interpersonal and communication skills, with the ability to build rapport remotely.

This remote position offers a highly competitive salary and benefits package, along with the opportunity to make a significant impact on the governance framework of a growing international enterprise.
This advertiser has chosen not to accept applicants from your region.
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Corporate Governance Co-ordinator - Welsh Essential

Cardiff, Wales Social Care Wales

Posted today

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Job Description

part time
Cydlynydd Llywodraethu Corfforaethol Cymraeg Hanfodol
Caerdydd neu Gyffordd Llandudno (polisi gweithio hybrid ar waith)

Amdanom Ni

Mae Gofal Cymdeithasol Cymrun darparu arweinyddiaeth ac arbenigedd ym maes gofal cymdeithasol ar blynyddoedd cynnar yng Nghymru.

Ein gweledigaeth yw gwneud gwahaniaeth cadarnhaol i ofal a chymorth i blant, oedolion, au teuluoedd au gofalwyr.

I wneud hyn, rydym yn arwain ar.







































































































WHJS1_UKTJ

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Regulatory Compliance Officer

Bristol, South West Pontoon

Posted 1 day ago

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Job Description

contract

Job Title: Regulatory Compliance Officer
Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day)
Contract Length: 6 months initially (potential for extension)
Rate: 25.50 per hour PAYE

About the Role

A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies.

The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability.

Key Responsibilities

  • Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure.
  • Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events.
  • Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate.
  • Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock".
  • Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position.
  • Maintain accurate records of escalated complaints, including outcomes and regulatory findings.
  • Support the wider Regulatory Compliance Team with related duties as required.

Skills & Experience

  • Strong written communication skills, with the ability to produce clear, concise, and professional correspondence.
  • Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions.
  • Experience in complaint handling, regulatory compliance, or customer resolution roles.
  • Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously.
  • Comfortable working independently and taking ownership of outcomes.
  • Background in a regulated industry (e.g., utilities, telecoms, financial services).
  • Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This advertiser has chosen not to accept applicants from your region.

Regulatory Compliance Officer

Castle Donington, East Midlands Pontoon

Posted 2 days ago

Job Viewed

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Job Description

contract

Job Title: Regulatory Compliance Officer
Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day)
Contract Length: 6 months initially (potential for extension)
Rate: 25.50 per hour PAYE

About the Role

A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies.

The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability.

Key Responsibilities

  • Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure.
  • Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events.
  • Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate.
  • Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock".
  • Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position.
  • Maintain accurate records of escalated complaints, including outcomes and regulatory findings.
  • Support the wider Regulatory Compliance Team with related duties as required.

Skills & Experience

  • Strong written communication skills, with the ability to produce clear, concise, and professional correspondence.
  • Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions.
  • Experience in complaint handling, regulatory compliance, or customer resolution roles.
  • Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously.
  • Comfortable working independently and taking ownership of outcomes.
  • Background in a regulated industry (e.g., utilities, telecoms, financial services).
  • Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This advertiser has chosen not to accept applicants from your region.

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