20 Debt Collection jobs in the United Kingdom
Collections Specialist
Posted today
Job Viewed
Job Description
Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.
We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership.
There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development.
The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota .
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.
Core responsibilities
- Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
- Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company.
- Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments.
- Process, cleanse and format data and update systems and records accurately, including external industry bodies.
- Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
- Take ownership for the personal and team success by effectively managing your time.
- Identify and implement continuous improvements in ways of working within the team and customer service experience.
- Take accountability for your own development using the development tools and support provided.
- Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company.
- Complete any other ad-hoc duties as requested by Manager or Head of Department.
Essential skills
- Experienced in delivering excellent customer service within a call centre environment.
- Previous customer facing roles with excellent and professional telephone skills (collections experience desirable but not essential).
- Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).
- High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing unprecedented economic challenges.
- Enjoys working with others, building rapport with customers and colleagues but also thrives independently.
- Able to listen, speak and write confidently and with great attention to detail.
- Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner.
What's in it for you.
- Healthcare plan, life assurance and generous pension contribution
- Volunteering Day
- Hybrid Working
- Various company discounts (including shops, gyms, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Collections Specialist
Posted today
Job Viewed
Job Description
Collections Advisor Job
Location: Crownhill, Milton Keynes / Hybrid
Salary: up to £30,000 PA
Hours: Monday–Friday 8:30am–5:30pm, plus 1 in 4 Saturdays (9am–1pm)
Benefits:
- 26 days holiday + your birthday off (increases to 30 with service)
- 10% discretionary bonus (based on personal and company performance)
- Vitality Health cover
⭐ Must have previous collections experience.
Our client is looking for someone who can engage with customers over the phone, support them through financial difficulties, and help bring accounts up to date — all while ensuring full compliance with FCA regulations.
Key responsibilities include:
- Making inbound and outbound calls to resolve overdue accounts
- Setting up affordable repayment plans
- Providing fair, tailored solutions for each customer
- Following internal policies and FCA guidelines
What you’ll bring:
- Previous experience in collections (telephone-based)
- Excellent communication and problem-solving skills
- Strong attention to detail and time management
- A positive, team-focused attitude
This is a fantastic opportunity to join a supportive and fast-paced environment where your contribution truly makes a difference.
Credit Control - Collections Specialist
Posted 3 days ago
Job Viewed
Job Description
Credit Controller / Collections Specialist
Permanent | Full-Time | Competitive Salary + Excellent Benefits
Office Based
Are you an experienced Credit Controller who thrives in a fast-paced, target-driven environment?
We're working with a leading, well-established business that is looking for a talented Collections Specialist to join their dynamic SME credit team.
In this role, you'll manage your own portfolio of SME clients, handling collections via phone and email while delivering an exceptional customer experience. You'll be liaising with both internal teams and external stakeholders, resolving invoice queries, producing statements, and providing accurate reports to management.
What you'll need:
Proven experience managing your own customer portfolio in a credit control / collections role
Confident communication skills and the ability to build rapport quickly
Strong Excel skills (including VLOOKUPs)
B2B credit management experience (highly advantageous)
What's on offer:
Competitive salary + collections incentive scheme
Annual profit share bonus
Private medical insurance & life assurance
EV salary sacrifice scheme
Retail and entertainment discounts
Free onsite parking & excellent transport links
Supportive, inclusive workplace culture with regular social and charity events
Modern office with complimentary breakfast, drinks, and snacks
Health & wellbeing programmes year-round
This is an exciting opportunity to join a forward-thinking company that invests in its people and celebrates success. If you're ready to bring your credit control expertise to a role where you can make an impact, we'd love to hear from you.
Credit Control - Collections Specialist
Posted 5 days ago
Job Viewed
Job Description
Credit Controller / Collections Specialist
Permanent | Full-Time | Competitive Salary + Excellent Benefits
Office Based
Are you an experienced Credit Controller who thrives in a fast-paced, target-driven environment?
We're working with a leading, well-established business that is looking for a talented Collections Specialist to join their dynamic SME credit team.
In this role, you'll manage your own portfolio of SME clients, handling collections via phone and email while delivering an exceptional customer experience. You'll be liaising with both internal teams and external stakeholders, resolving invoice queries, producing statements, and providing accurate reports to management.
What you'll need:
Proven experience managing your own customer portfolio in a credit control / collections role
Confident communication skills and the ability to build rapport quickly
Strong Excel skills (including VLOOKUPs)
B2B credit management experience (highly advantageous)
What's on offer:
Competitive salary + collections incentive scheme
Annual profit share bonus
Private medical insurance & life assurance
EV salary sacrifice scheme
Retail and entertainment discounts
Free onsite parking & excellent transport links
Supportive, inclusive workplace culture with regular social and charity events
Modern office with complimentary breakfast, drinks, and snacks
Health & wellbeing programmes year-round
This is an exciting opportunity to join a forward-thinking company that invests in its people and celebrates success. If you're ready to bring your credit control expertise to a role where you can make an impact, we'd love to hear from you.
Interim Corporate Collections Specialist
Posted 6 days ago
Job Viewed
Job Description
Collections Specialist - (fully remote) - must be based in Kent
Posted 9 days ago
Job Viewed
Job Description
Collections Specialist - (fully remote) Must be based in Kent
Salary: 26,400 - 28,000
6 month contract with a high chance of being extended
We are recruiting for an experienced and highly organised Collections Specialist to join our client's finance team. This role is fully remote, but applicants must be based in Kent to allow for occasional in-person meetings or training. The successful candidate will have a strong background in income processing, excellent attention to detail, and must be proficient in Oracle financial systems.
Key Responsibilities:
- Be the first point of contact for income-related queries
- Accurately receipt, bank, and allocate income in accordance with financial procedures and deadlines
- Reconcile accounts
- Process and maintain financial records
- Oversee the administration of the Direct Debit process
- Assist in resolving complex income issues and escalate where necessary
- Provide clear and informed financial guidance to internal and external contacts
Key requirements:
- Strong experience in income processing or financial collections
- Excellent customer service and communication skills, both written and verbal
- Proficiency in Oracle
- High level of accuracy, numeracy, and analytical ability
- Ability to work independently and as part of a remote team
- Confident managing sensitive information and customer enquiries
- Strong IT skills including Microsoft Excel and Outlook
Requirements:
- Must be based in Kent
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Collections Specialist - (fully remote) - must be based in Kent
Posted 12 days ago
Job Viewed
Job Description
Collections Specialist - (fully remote) Must be based in Kent
Salary: 26,400 - 28,000
6 month contract with a high chance of being extended
We are recruiting for an experienced and highly organised Collections Specialist to join our client's finance team. This role is fully remote, but applicants must be based in Kent to allow for occasional in-person meetings or training. The successful candidate will have a strong background in income processing, excellent attention to detail, and must be proficient in Oracle financial systems.
Key Responsibilities:
- Be the first point of contact for income-related queries
- Accurately receipt, bank, and allocate income in accordance with financial procedures and deadlines
- Reconcile accounts
- Process and maintain financial records
- Oversee the administration of the Direct Debit process
- Assist in resolving complex income issues and escalate where necessary
- Provide clear and informed financial guidance to internal and external contacts
Key requirements:
- Strong experience in income processing or financial collections
- Excellent customer service and communication skills, both written and verbal
- Proficiency in Oracle
- High level of accuracy, numeracy, and analytical ability
- Ability to work independently and as part of a remote team
- Confident managing sensitive information and customer enquiries
- Strong IT skills including Microsoft Excel and Outlook
Requirements:
- Must be based in Kent
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Be The First To Know
About the latest Debt collection Jobs in United Kingdom !
Debt Recovery Executive
Posted 3 days ago
Job Viewed
Job Description
Customer Service Executive – Debt Management – Darlington DL1
£24,000 + Bonus £30,000 OTE – No Sales!
25 days holiday plus bank holidays, free fresh fruit every day, and wicked company social events.
Top 100 UK Employer – Tailored Training – Amazing Culture & Benefits
Supportive, not salesy. Real impact, real growth! Get in touch with Demi @ Duval for more information.
Looking for a role where you can truly make a difference? Join one of the UK’s Top 100 Best Companies to Work For be part of a positive, supportive team in Darlington. With tailored training designed just for you, this is a role that supports growth and wellbeing!
Shifts: Monday to Friday: 8am–8pm, 2 weekends in 6 (WFH): 9am–1pm
What you’ll be doing:
You’ll be the calm, confident voice on the phone, helping customers navigate financial challenges with empathy and clarity. This is a no-sales role focused on listening, problem-solving, and creating real solutions!
- Handle inbound calls with professionalism and compassion li>Communicate clearly and confidently
- Keep accurate records and use systems efficiently
- Negotiate balanced outcomes for customers and the business
- Share feedback to help the team grow and improve
What we’re looking for:
- < i>Experience in customer service or call centre environments
- Confident, clear communicator with top listening skills
- Empathetic, enthusiastic, and solution-focused
- Quick thinker who adapts easily to change
- Calm under pressure and great in a team
Demi @ Duval is recruiting – Apply today and get started ASAP.
Debt Recovery Officer
Posted 9 days ago
Job Viewed
Job Description
Description
Our local government clients are recruiting a Debt Recovery Officer. The post holder will review case notes and work with social care staff to understand a client's circumstances and case history, including the reasons they have fallen into debt with the authority. Work with clients and their families/carers to resolve queries and arrange payments of outstanding debts. This will include phone calls and (often) home visits where appropriate.
Responsibility
Complete or update financial assessments and set up ongoing payment arrangements to avoid future debts (include promotion of direct debit). Update case notes to ensure that they are accurate and support ongoing case management. Support work to establish the best working processes for the department and contribute to the development of written policies and procedures.
Qualification – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics. li>Level 4 standard of education.
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and accounting software.
Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.
Successful candidates will have:
- < i>Strong knowledge of the Care Act (2014) and financial regulations for Adult Social Care.
- Able to use a variety of Microsoft Packages, including Word and Excel, as well as Case Management and data and inputting systems, to an intermediate level.
- Some experience in project management is helpful, but not essential.
- To have experience of working with complex financial systems, inputting and analysing data. < i>To be financially literate, able to carry out manual calculations and reconciliations.
- High levels of drive and initiative, whilst being able to work collaboratively across teams.
- Excellent communication, negotiation and people skills.
- Willingness to travel to people's homes and complete face-to-face interactions with appropriate PPE provided.
- Ability to work at a pace to progress outstanding cases, while ensuring work is of high quality and sensitive when engaging with potentially vulnerable people.
- Problem-solving ability and 'can-do' attitude.
- Effective time management to make the best use of resources and ensure that deadlines and targets are met.
- Commitment to financial control procedures and awareness of the importance of maintaining accurate and up-to-date records.
Essential Compliance Requirements
- 3 years' reference, including current employment
- A standard DBS check will be required for this role
- A pre-engagement screening is mandatory for this role.
Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.