1,255 Delivery Coordinator jobs in the United Kingdom

Job Title: Customer Service Representative - Nights

Location: Tamworth

- Annual salary: 30,800 (Temp to Perm)

- Contract Type: Temporary to Permanent

- Working Pattern: Night Shift

Responsibilities:

• Providing exceptional customer service over the phone to resolve customer inquiries, complaints, and issues in a professional and timely manner.
• Handling inbound and outbound calls to assist customers with order tracking, delivery updates, and general queries.
• Answering customer emails and responding to customer inquiries through various communication channels.
• Keeping accurate records of customer interactions, transactions, comments, and complaints.
• Collaborating with other team members to ensure consistent and efficient service delivery.
• Identifying opportunities for process improvement and offering suggestions to enhance the customer experience.
• Demonstrating product knowledge and providing accurate information to customers.
• Maintaining a calm and patient demeanour in challenging situations to effectively de-escalate customer concerns.
• Following company policies and procedures to ensure compliance with industry regulations.
• Upholding the company's values and promoting a positive brand image.

Required Skills and Qualifications:

• Previous experience in a customer service role, preferably in the logistics industry.
• Excellent communication skills, both verbal and written, with a professional phone manner.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Exceptional attention to detail and accuracy when handling customer information.
• Proven ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using computer systems and customer relationship management (CRM) software.
• Ability to multitask and prioritise tasks effectively.
• Empathy and patience to handle customer concerns and provide satisfactory resolutions.
• Flexibility to work night shifts and occasional weekends.

Join our client, a reputable logistics company, as a Customer Service Representative - Nights. You will play a crucial role in providing top-notch customer service and ensuring customer satisfaction. The successful candidate will have the opportunity to grow within their team and contribute to their ongoing success.

Note: Only shortlisted candidates will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Service Delivery Coordinator

Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK.

They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer best of breed service.

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• Planning and scheduling daily deliveries, ensuring efficient route optimisation and cost-effectiveness.
• Managing and supervising a team of delivery drivers, including performance monitoring and support.
• Maintaining clear and consistent communication with drivers, warehouse staff, and clients regarding delivery status and potential delays.
• Overseeing inventory management, including receiving, storing, and dispatching goods, ensuring accuracy and preventing stock discrepancies.
• Implementing and adhering to health and safety regulations within the warehouse and during deliveries.
• Utilising logistics software to track shipments, manage orders, and generate reports on delivery performance.
• Investigating and resolving customer complaints or issues related to deliveries promptly and professionally.
• Collaborating with other departments to ensure seamless integration of logistics operations with sales and production.
• Contributing to process improvements and cost-saving initiatives within the logistics department.
• Training new team members on company procedures and best practices in logistics and delivery.

We are excited to be partnering with our Horley-based client to recruit a Service Delivery Coordinator on a 12-month FTC. This role is ideal for someone with proven customer service experience and confidence in speaking with people at all levels. It’s a fantastic opportunity to build your career in a varied, fast-paced, and rewarding environment.

Location: Horley (Hybrid working available after training – minimum 2 days in the office)

Salary: £24,000

Hours: Monday to Friday, 9am–5pm (35 hours per week)

Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

The Role:

Responsible for managing and supporting key clients and high-priority accounts, you’ll be the main point of contact for enquiries, ensuring exceptional customer service. You will handle and resolve queries, guide customers in using products effectively, and work with internal teams to deliver timely solutions. Building strong relationships and enhancing the customer journey will be central to your role.

Key Responsibilities:

• Manage and coordinate work across customer accounts, ensuring timelines and service levels are met.
li>Provide regular updates and reports, attending meetings to discuss progress and resolve issues.
• Take ow ership of queries and escalations, working to a timely resolution.
• Supp rt customers with system tools, data health, and change requests.
• Prep re monthly account health reports, highlighting performance, risks, and growth opportunities.
• Maint in accurate records and clear communication with customers and internal teams.
• Ident fy opportunities for service improvements and share insights with the team.

About You:

• Profes ional, confident, and calm under pressure.
• trong customer service and rapport-building skills.
• ighly organised with excellent attention to detail.
• A le to prioritise workload and work independently.
• P sitive, supportive team player who shares knowledge.
• C ear and engaging verbal and written communication skills.
• Go d telephone manner and active listening skills.
• S rong administrative skills with confident MS Office use.
• Pr active problem-solver committed to high-quality results.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

• Coordinate daily inbound and outbound logistics activities, ensuring timely deliveries.
• Manage relationships with carriers and freight forwarders, negotiating rates and ensuring service level agreements (SLAs) are met.
• Track shipments and provide real-time updates to internal stakeholders and customers.
• Prepare and process shipping documentation, including bills of lading and customs declarations where applicable.
• Maintain accurate inventory levels and ensure proper stock rotation within the warehouse.
• Collaborate with procurement, sales, and customer service teams to resolve logistical issues.
• Identify opportunities for cost savings and efficiency improvements within the supply chain.
• Ensure compliance with all relevant transportation regulations and company policies.
• Assist in the development and implementation of logistics strategies.
• Conduct regular audits of logistics processes and documentation.

• Previous experience in logistics, supply chain, or a related administrative role.
• Good understanding of shipping processes, transportation modes, and import/export procedures.
• Proficiency in using logistics software and Microsoft Office Suite (especially Excel).
• Excellent organizational, time management, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A relevant qualification in Logistics or Supply Chain Management is advantageous.

Requisition ID: 60847
Position Type: FT Permanent
Workplace Arrangement: #LI-Onsite

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries. Every day, we partner with customers to create healthier, tastier, and more sustainable products consumed by billions globally. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you the chance to shape the future of food while exploring and growing in a truly global environment.

About the Role

This is a fantastic opportunity for individuals with experience in production or transport scheduling to join a collaborative and dynamic team. If you're interested in expanding into a more cross-functional role within Supply Chain, this could be the right next step for you!

We’re seeking someone who brings enthusiasm for Supply Chain operations, along with a commitment to continuous improvement—both in site processes and personal development. The ideal candidate will demonstrate resilience and a proactive approach to overcoming challenges.

Key Responsibilities

• Review weekly production requirements and schedule production efficiently to meet customer demand.
• Monitor daily adherence to the production schedule and adjust priorities as needed to maintain supply continuity.
• Collaborate with Customer Care to address any issues related to customer supply.
• Coordinate requests for special deliveries or concessions and ensure relevant documentation is completed.
• Maintain records of plan change costs and generate associated reports.
• Understand and incorporate trial production requirements into weekly planning.
• Update and manage open process orders and shipping master data in the SAP system.
• Work closely with the call-off team to ensure daily materials availability.
• Maintain and update weekly KPI reports.
• Support daily transport planning tasks and provide coverage when needed.
• Create delivery orders in SAP and liaise with approved logistics providers to ensure timely delivery to customer locations.
• Carry out any other reasonable tasks as directed by the Senior Leadership Team (SLT).

Qualifications and Skills

• Good experience in a Supply Chain role; experience in the food industry is a plus but not required.
• Strong computer literacy, including proficiency in MS Office, email, and presentation tools.
• Familiarity with SAP or other ERP systems in a manufacturing context; certifications such as APICS, IPICS, or CIPS are advantageous.
• Demonstrates active listening and shares relevant information and knowledge with others in a timely and respectful manner.
• Effectively plans, organizes, and prioritizes resources and activities to achieve outcomes using appropriate methods.
• Shows adaptability and flexibility to succeed in dynamic and evolving environments.
• Open to exploring alternative ideas and approaches to improve processes and outcomes.
• Builds and maintains collaborative relationships across teams and departments to support individual and organizational effectiveness.

Why Join Us?

At Kerry, we celebrate the diverse backgrounds, cultures, and experiences of our colleagues. Together, we foster an inclusive culture that inspires food and nourishes life. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can thrive both personally and professionally.

Our recruitment process is based on skills and competencies, ensuring that we value Diversity and Inclusion in all our hiring practices. We do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status, or any other protected characteristic.

Kerry is an Equal Opportunities Employer. As part of our commitment to equality, we will ask for specific information from applicants, which will be treated confidentially.

Beware of scams! A Kerry employee will not solicit candidates through non-Kerry email addresses or phone numbers. We do not use video chat rooms for interviews and will never ask for payment to participate in the hiring process. Any payments made by Kerry will be from official accounts bearing the Kerry name.

DarcyBrook is recruiting for a Supply Chain Planner for a global FMCG company based in South Manchester. This role comes with excellent benefits including 26 days holiday, Private Healthcare, discounted products and 2 days a week hybrid working.

The Candidate : 

• Experienced Supply Planner ideally within a fast paced industry
• Understanding of S&OP process
• ERP/MRP Knowledge 
• Strong Excel & Microsoft packages
• Good communicator and customer focused. 

A full job description will be made available to suitable applicants.