994 Delivery Lead jobs in the United Kingdom

ABOUT US We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next. SUMMARY As a Delivery Lead at WongDoody, you will be responsible for the management of complex, end-to-end, full life-cycle client projects, from inception and requirements definition through to delivery. Contributing to WongDoody's values, you will be excited about being part of our success. You will thrive when faced with new challenges and will constantly strive to improve the way things are done for our clients. RESPONSIBILITIES Project delivery: Responsible for the successful delivery of projects, with high-quality project deliverables; meet deadlines and work within estimations. Deliver projects across multiple platforms via third parties. Ensure all projects adhere to the Life of a Deal (L.O.A.D.) processes. Effectively resource your project to completion. Budget and financial management: Work with leads to accurately compile an estimate for an agreed scope of work. Structure an estimate according to the most appropriate model (e.g. fixed price, capped time and materials, by project phase) and effectively communicate to the client. Track and report the financial status of a project against the current estimate. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen. All projects to be delivered within the agreed project margins as per the LOAD process. Ensure the quality and peer review of all documentation and deliverables within the project. Ensure compliance levels of 95% or above for timesheets and author status reports for the project on time each week. Stakeholder management: Able to successfully manage multiple suppliers, partners and client/s to ensure the best outcome for both clients and WongDoody. Keep stakeholders informed of project progress at all times and manage expectations proactively. Deliver high scoring client satisfaction. Scope and risk management: Define and agree on the scope of work internally and with your client/s. Ensure projects are delivered within agreed scope and raise change requests or internal investment requests appropriately. Able to manage colleagues and client/s assertively. Proactively identify, manage and mitigate risk on a project. Business development: Contribute to project management content on new business pitches where possible. Line Management: Line manage at least one member of the delivery team. QUALIFICATIONS Experience within the digital industry. 5 years' of project management experience. Demonstrate proven experience of managing projects and products within an environment implementing innovative, interactive and consumer-focused transformation solutions. Experience of project managing complex full life-cycle projects and products in excess of £350k. Strong knowledge and best practice approach for project management and product development/delivery. Excellent communication skills across all mediums – presentation, written, verbal. Strong organisational and planning skills. Ability to build strong relationships and achieve results under potentially difficult circumstances. Ability to work well under pressure with a high degree of flexibility and fluidity and to have an objective focused and positive approach, and be comfortable working independently, be self-motivated and self-driven. Possess good business acumen and sound judgment. Be entrepreneurial, with a collaborative, supportive and team-based approach. Strong customer service ethos, a commitment to quality and the will to constantly drive improvements. Commitment to high standards of excellence and integrity, and excellent attention to detail. Able to create an environment that encourages creative thinking and problem-solving. Demonstrates the ability to champion change by building commitment and support for change among direct reports/other team members. Able to bring an understanding of what has worked in the past and apply this to future strategy. Able to partner with clients and colleagues in a positive and professional way. Has a strong sense of personal responsibility for initiatives and has the ability to become known as a ‘go to’ person. Shares the belief that their work is about generating results for clients, rather than taking individual credit. Actively builds strong relationships within the department/office and helps build an environment where divergent views can be shared openly. Is passionate about the work and creates a working environment that cultivates and stretches high performing agency talent. Possesses a strong bias to action and strives for perfection. Able to think strategically and use knowledge and experience to generate new opportunities and future challenges. Able to develop unique concepts that help to position WongDoody as a world-class, ideas-led studio. Is able to communicate effectively and knows when to modify own preferred style for maximum effectiveness. THE PERKS We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few. ABOUT US We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world. We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others. Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody. We're just getting started. See how we're making an impact: WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply. All candidate information is kept confidential according to EEO guidelines.

ABOUT US We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next. SUMMARY As a Delivery Lead at WongDoody, you will be responsible for the management of complex, end-to-end, full life-cycle client projects, from inception and requirements definition through to delivery. Contributing to WongDoody's values, you will be excited about being part of our success. You will thrive when faced with new challenges and will constantly strive to improve the way things are done for our clients. RESPONSIBILITIES Project delivery: Responsible for the successful delivery of projects, with high-quality project deliverables; meet deadlines and work within estimations. Deliver projects across multiple platforms via third parties. Ensure all projects adhere to the Life of a Deal (L.O.A.D.) processes. Effectively resource your project to completion. Budget and financial management: Work with leads to accurately compile an estimate for an agreed scope of work. Structure an estimate according to the most appropriate model (e.g. fixed price, capped time and materials, by project phase) and effectively communicate to the client. Track and report the financial status of a project against the current estimate. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen. All projects to be delivered within the agreed project margins as per the LOAD process. Ensure the quality and peer review of all documentation and deliverables within the project. Ensure compliance levels of 95% or above for timesheets and author status reports for the project on time each week. Stakeholder management: Able to successfully manage multiple suppliers, partners and client/s to ensure the best outcome for both clients and WongDoody. Keep stakeholders informed of project progress at all times and manage expectations proactively. Deliver high scoring client satisfaction. Scope and risk management: Define and agree on the scope of work internally and with your client/s. Ensure projects are delivered within agreed scope and raise change requests or internal investment requests appropriately. Able to manage colleagues and client/s assertively. Proactively identify, manage and mitigate risk on a project. Business development: Contribute to project management content on new business pitches where possible. Line Management: Line manage at least one member of the delivery team. QUALIFICATIONS Experience within the digital industry. 5 years' of project management experience. Demonstrate proven experience of managing projects and products within an environment implementing innovative, interactive and consumer-focused transformation solutions. Experience of project managing complex full life-cycle projects and products in excess of £350k. Strong knowledge and best practice approach for project management and product development/delivery. Excellent communication skills across all mediums – presentation, written, verbal. Strong organisational and planning skills. Ability to build strong relationships and achieve results under potentially difficult circumstances. Ability to work well under pressure with a high degree of flexibility and fluidity and to have an objective focused and positive approach, and be comfortable working independently, be self-motivated and self-driven. Possess good business acumen and sound judgment. Be entrepreneurial, with a collaborative, supportive and team-based approach. Strong customer service ethos, a commitment to quality and the will to constantly drive improvements. Commitment to high standards of excellence and integrity, and excellent attention to detail. Able to create an environment that encourages creative thinking and problem-solving. Demonstrates the ability to champion change by building commitment and support for change among direct reports/other team members. Able to bring an understanding of what has worked in the past and apply this to future strategy. Able to partner with clients and colleagues in a positive and professional way. Has a strong sense of personal responsibility for initiatives and has the ability to become known as a ‘go to’ person. Shares the belief that their work is about generating results for clients, rather than taking individual credit. Actively builds strong relationships within the department/office and helps build an environment where divergent views can be shared openly. Is passionate about the work and creates a working environment that cultivates and stretches high performing agency talent. Possesses a strong bias to action and strives for perfection. Able to think strategically and use knowledge and experience to generate new opportunities and future challenges. Able to develop unique concepts that help to position WongDoody as a world-class, ideas-led studio. Is able to communicate effectively and knows when to modify own preferred style for maximum effectiveness. THE PERKS We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few. ABOUT US We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world. We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others. Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody. We're just getting started. See how we're making an impact: WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply. All candidate information is kept confidential according to EEO guidelines.

ABOUT US

We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

SUMMARY

As a Delivery Lead at WongDoody, you will be responsible for the management of complex, end-to-end, full life-cycle client projects, from inception and requirements definition through to delivery.

Contributing to WongDoody's values, you will be excited about being part of our success. You will thrive when faced with new challenges and will constantly strive to improve the way things are done for our clients.

RESPONSIBILITIES

• Project delivery: Responsible for the successful delivery of projects, with high-quality project deliverables; meet deadlines and work within estimations. Deliver projects across multiple platforms via third parties. Ensure all projects adhere to the Life of a Deal (L.O.A.D.) processes. Effectively resource your project to completion.
• Budget and financial management: Work with leads to accurately compile an estimate for an agreed scope of work. Structure an estimate according to the most appropriate model (e.g. fixed price, capped time and materials, by project phase) and effectively communicate to the client. Track and report the financial status of a project against the current estimate. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen. All projects to be delivered within the agreed project margins as per the LOAD process. Ensure the quality and peer review of all documentation and deliverables within the project. Ensure compliance levels of 95% or above for timesheets and author status reports for the project on time each week.
• Stakeholder management: Able to successfully manage multiple suppliers, partners and client/s to ensure the best outcome for both clients and WongDoody. Keep stakeholders informed of project progress at all times and manage expectations proactively. Deliver high scoring client satisfaction.
• Scope and risk management: Define and agree on the scope of work internally and with your client/s. Ensure projects are delivered within agreed scope and raise change requests or internal investment requests appropriately. Able to manage colleagues and client/s assertively. Proactively identify, manage and mitigate risk on a project.
• Business development: Contribute to project management content on new business pitches where possible.
• Line Management: Line manage at least one member of the delivery team.

QUALIFICATIONS

• Experience within the digital industry. 5+ years' of project management experience.
• Demonstrate proven experience of managing projects and products within an environment implementing innovative, interactive and consumer-focused transformation solutions.
• Experience of project managing complex full life-cycle projects and products in excess of £350k.
• Strong knowledge and best practice approach for project management and product development/delivery.
• Excellent communication skills across all mediums – presentation, written, verbal.
• Strong organisational and planning skills.
• Ability to build strong relationships and achieve results under potentially difficult circumstances.
• Ability to work well under pressure with a high degree of flexibility and fluidity and to have an objective focused and positive approach, and be comfortable working independently, be self-motivated and self-driven.
• Possess good business acumen and sound judgment. Be entrepreneurial, with a collaborative, supportive and team-based approach.
• Strong customer service ethos, a commitment to quality and the will to constantly drive improvements. Commitment to high standards of excellence and integrity, and excellent attention to detail.
• Able to create an environment that encourages creative thinking and problem-solving. Demonstrates the ability to champion change by building commitment and support for change among direct reports/other team members. Able to bring an understanding of what has worked in the past and apply this to future strategy.
• Able to partner with clients and colleagues in a positive and professional way. Has a strong sense of personal responsibility for initiatives and has the ability to become known as a ‘go to’ person. Shares the belief that their work is about generating results for clients, rather than taking individual credit. Actively builds strong relationships within the department/office and helps build an environment where divergent views can be shared openly.
• Is passionate about the work and creates a working environment that cultivates and stretches high performing agency talent. Possesses a strong bias to action and strives for perfection.
• Able to think strategically and use knowledge and experience to generate new opportunities and future challenges. Able to develop unique concepts that help to position WongDoody as a world-class, ideas-led studio. Is able to communicate effectively and knows when to modify own preferred style for maximum effectiveness.

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody. We're just getting started.

See how we're making an impact:

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.

ABOUT US

We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

SUMMARY

As a Delivery Lead at WongDoody, you will be responsible for the management of complex, end-to-end, full life-cycle client projects, from inception and requirements definition through to delivery.

Contributing to WongDoody's values, you will be excited about being part of our success. You will thrive when faced with new challenges and will constantly strive to improve the way things are done for our clients.

RESPONSIBILITIES

• Project delivery: Responsible for the successful delivery of projects, with high-quality project deliverables; meet deadlines and work within estimations. Deliver projects across multiple platforms via third parties. Ensure all projects adhere to the Life of a Deal (L.O.A.D.) processes. Effectively resource your project to completion.
• Budget and financial management: Work with leads to accurately compile an estimate for an agreed scope of work. Structure an estimate according to the most appropriate model (e.g. fixed price, capped time and materials, by project phase) and effectively communicate to the client. Track and report the financial status of a project against the current estimate. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen. All projects to be delivered within the agreed project margins as per the LOAD process. Ensure the quality and peer review of all documentation and deliverables within the project. Ensure compliance levels of 95% or above for timesheets and author status reports for the project on time each week.
• Stakeholder management: Able to successfully manage multiple suppliers, partners and client/s to ensure the best outcome for both clients and WongDoody. Keep stakeholders informed of project progress at all times and manage expectations proactively. Deliver high scoring client satisfaction.
• Scope and risk management: Define and agree on the scope of work internally and with your client/s. Ensure projects are delivered within agreed scope and raise change requests or internal investment requests appropriately. Able to manage colleagues and client/s assertively. Proactively identify, manage and mitigate risk on a project.
• Business development: Contribute to project management content on new business pitches where possible.
• Line Management: Line manage at least one member of the delivery team.

QUALIFICATIONS

• Experience within the digital industry. 5+ years' of project management experience.
• Demonstrate proven experience of managing projects and products within an environment implementing innovative, interactive and consumer-focused transformation solutions.
• Experience of project managing complex full life-cycle projects and products in excess of £350k.
• Strong knowledge and best practice approach for project management and product development/delivery.
• Excellent communication skills across all mediums – presentation, written, verbal.
• Strong organisational and planning skills.
• Ability to build strong relationships and achieve results under potentially difficult circumstances.
• Ability to work well under pressure with a high degree of flexibility and fluidity and to have an objective focused and positive approach, and be comfortable working independently, be self-motivated and self-driven.
• Possess good business acumen and sound judgment. Be entrepreneurial, with a collaborative, supportive and team-based approach.
• Strong customer service ethos, a commitment to quality and the will to constantly drive improvements. Commitment to high standards of excellence and integrity, and excellent attention to detail.
• Able to create an environment that encourages creative thinking and problem-solving. Demonstrates the ability to champion change by building commitment and support for change among direct reports/other team members. Able to bring an understanding of what has worked in the past and apply this to future strategy.
• Able to partner with clients and colleagues in a positive and professional way. Has a strong sense of personal responsibility for initiatives and has the ability to become known as a ‘go to’ person. Shares the belief that their work is about generating results for clients, rather than taking individual credit. Actively builds strong relationships within the department/office and helps build an environment where divergent views can be shared openly.
• Is passionate about the work and creates a working environment that cultivates and stretches high performing agency talent. Possesses a strong bias to action and strives for perfection.
• Able to think strategically and use knowledge and experience to generate new opportunities and future challenges. Able to develop unique concepts that help to position WongDoody as a world-class, ideas-led studio. Is able to communicate effectively and knows when to modify own preferred style for maximum effectiveness.

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody. We're just getting started.

See how we're making an impact:

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.

About us:

Due to exceptional demand from our clients and our continued expansion, we are seeking an experienced Project Delivery Lead to join our dynamic and growing team. At Alchemy, youll be part of a high-performing, customer-focused environment where collaboration thrives,leadership is empowered, and excellence is recognised. We offer a clear and structured career progression path,providing meani.

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Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe.

We are seeking a dynamic & experienced Programme Delivery Lead to join our team within the Marine Business Unit. You will lead and oversee the delivery of fixed-price projects encompassing management of suppliers, as well as internal teams, to support Ministry of Defence (MOD) Naval platform programmes in a collaborative and fast-paced environment.

This is a leadership position, responsible for ensuring the successful delivery of complex, high-value engineering programmes in alignment with MOD requirements and standards.

The successful candidate will be responsible for supporting bids, overseeing and managing a portfolio of projects from conception to completion, ensuring that they are delivered on time, within scope, and within budget.

Programme Delivery and Management

• Lead the delivery of fixed-price projects for MOD naval platforms, ensuring all scope, schedule, quality, and budget targets are met.
• Develop and maintain integrated programme plans, budgets, and schedules, applying robust monitoring, control, and change management processes.
• Identify, assess, and mitigate programme risks, escalating issues where necessary to MOD and internal leadership.
• Drive continuous improvement initiatives across the programme, leveraging lean methodologies and best practices.
• Ensure compliance with Expleo's QMS, MOD customer processes, and all relevant legal and regulatory requirements.

Business Development and Bid Activities

• Support business development and bid activities, including requirements capture, scope definition, cost estimation, and scheduling for MOD projects.

Commercial Control and Reporting

• Maintain commercial control through regular review cycles, KPI reporting, and financial forecasting.
• Provide consistent stakeholder communication, including progress updates, milestone tracking, and risk reporting.

Team and Resource Management

• Manage multi-disciplinary engineering teams and project managers.
• Manage supplier relationships and coordinate delivery across multi-company, multi-disciplinary teams.
• Work with Country and Capability Leads to allocate and manage resources across various projects within the portfolio to ensure efficient and effective utilisation.
• Enable recruitment for projects by working closely with talent acquisition and Country Leads.

Customer and Stakeholder Engagement

• • Build and maintain strong relationships with MOD customers and key stakeholders through clear communication and proactive engagement.

• Degree or HND in Engineering, Project Management, or a related discipline.
• Recognised Project/Programme Management qualification (e.g., APM, PMP, MSP) preferred.

About us

Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance

Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks.

About the Role:

We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations management, supplier management, end user support services, and infrastructure, with the ability to provide leadership and guidance to internal, external teams, and strategic partners

What we are looking for in skills and experience

The ideal candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment.

Key Responsibilities

• Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support.
• Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions.
• Ensure service quality through effective incident, problem, and change management (aligned to ITIL).
• Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners.
• Maintain system performance, availability, and resilience across all platforms.
• Act as escalation point for Major Incidents liaise with technology leadership team as needed.
• Collaborate with security, architecture, and delivery teams to ensure operational alignment.
• Ensure best practice is followed and appropriate measures are in place to continually review and realign as needed.
• Contribute to the roadmap to build a high-performing IT team focused on accountability and service excellence.
• Oversee vendor contracts, and technology asset management.
• Support compliance, audit readiness, and IT governance activities
  
  What we are looking for in the candidate
  
  Essential:
• Significant experience in IT operations, with experience in hybrid in-house/MSP environments.
• Experience in a startup / scale up environment
• Strong knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management.
• Proven ability to manage MSPs and lead transitions to internal teams.
• Familiarity with ITIL, DevOps CASM;.
• Strong experience of working in Agile environments and practices.
• Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models.
• Results driven, will always go the extra mile to deliver expected outcome
• Experience of providing out of hours support for high severity incidents
• Exposure to "follow the sun" support models
• Effective team leadership and stakeholder management skills.
• Strong commercial awareness and problem-solving ability.

Desirable:

• Strong experience of working with Agile delivery methods and practices Personal Attributes
• Able to handle high-stakes operational challenges and deliver reliable, scalable services in a fastpaced environment.
• Meticulous in identifying potential risks and ensuring compliance with standards.
• Proven track record in building and maintaining strong relationships
• Excellent verbal and written communication skills to effectively convey security policies and procedures.
• High ethical standards and a commitment to maintaining confidentiality and trust.
• Ability to stay flexible and adapt to the rapidly changing cybersecurity landscape.
• Works well with other departments and stakeholders to integrate security best practices

Project Delivery Lead – Technology Rollouts

We are recruiting for a Project Delivery Lead  to manage multi-site technology rollouts  across the UK. This role involves POS installations, IT hardware deployments, and digital technology rollouts  into retail, hospitality, and leisure environments.

Responsibilities

• Deliver end-to-end technology projects from planning to completion.
li>Manage multi-site deployments including POS, EPOS, kiosks, digital screens, and IT infrastructure. < i>Act as the main point of contact for clients and stakeholders during projects. < i>Coordinate engineers, subcontractors, and suppliers.
• Track budgets, timelines, risks, and project documentation.
• Prepare reports and updates for senior stakeholders.
• Lead a small team and ensure delivery standards are met.

Requirements

• Previous experience as a Project Delivery Lead, Project Coordinator, Project Manager, or Deployment Manager.
li>Strong background in technology rollouts – ideally retail, hospitality, or QSR environments.
• li>Confident in managing stakeholders, customers, and technical teams.
li>Strong organisational and time management skills.
• Proficient in Excel and project reporting tools.

Benefits

• Salary up to £50,000  plus benefits.
Hybrid role with UK-wide travel.
• Chance to work on high-profile technology projects with major brands.
< i>Career progression within a growing business.

To apply please send your CV to Sam Hilton at Euro Projects Recruitment Ltd. Please note that if you are not contacted within the next ten days, your application has not been successful. This job is posted by Euro Projects Recruitment specialists in engineering and manufacturing appointments

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

Benefits

Here at CV-Library, we value our employees and are committed to offering the best:

• 25 days holiday, plus bank holidays
li>Additional day off for your birthday
• Holiday buy/sell scheme
• Life Assurance - up to 3 times your annual salary
• Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
• Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
• Eyecare and flu vouchers
• Employee Assistance Program and Mental Health First Aiders
• Pension contribution up to 7%
• Ongoing training and development - face to face training sessions available throughout the year
• LinkedIn Learning - over 5,000 free courses to choose from
• Long Service Awards

The Role

Hours: Monday-Friday, 9:00-17:30
Location: Fleet, Hampshire
Working Pattern: Hybrid - 3 days per week on site

Responsibilities:

• Ensuring all raised issues are handled and resolved against agreed SLAs and processes
• Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process
• Line Management of the Service Desk
• Actively picking up incidents and requests to support the team
• Management and coordination of Major Incidents to ensure effective closure and communications are adhered to
• Act as a point of contact for the team for escalated queries
• Conduct regular reports to help identify trends, repeat incidents and common issues, providing direction and support to ensure efficiency and adherence to process
• Actively own and manage Problem and Post Incident Records to conclusion/resolution
• Act as deputy for Change manager when called upon
• Management of OOH Rota and acting as a point of escalation

What we're looking for:

• Knowledge on o365, Windows operating systems and other Microsoft Services
• Any experience with Cisco, Ubiquiti, Meraki would be an asset
• Strong understanding of ITIL processes and best practices
• Good understanding of Monitoring and Logging
• Strong analytical and reporting skills, enabling, highlighting and driving KPIs
• Exceptional stakeholder management, ensuring a quality service is provided
• Strong People management skills

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.