447 Delivery Operations jobs in the United Kingdom

Who we are looking for

An ambitious Operations Management Graduate Trainee, who will embark on a development programme to become a future leader in one of our key Business areas.

Starting in September 2025, our Operations Management Graduate Programme is designed to fast-track talented graduates into influential roles, giving you the experience and confidence to shape the future of a global organisation.

You will take ownership of projects, manage teams and tackle real world challenges that make an impact on the Business.

During your 18-month training and development, we will provide you with personalised coaching and leadership training to unlock your full potential.

By having a rotational element, this programme will provide you with the opportunity to explore different departments, whilst expanding your knowledge to become a strong leader who wants to make a difference.

Being a 24/7 operation, shift work is a requirement, working any five days from seven including weekends and bank holidays between the hours of 07:00-23:00.

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.

Preferred Skills, Qualifications and Experience

• Recently achieved degree or on track to achieve a 2:1 classification or higher.
• Interpersonal skills, coupled with the potential to lead others.
• Driven and proactive approach to work.
• Strong attention to detail.
• Problem solving and analytical skills.

Main Responsibilities

• Participating in a rotational scheme which introduces you to some of our key functions and colleagues.
• Receiving support and mentoring from our senior managers.
• Forging long lasting professional relationships with stakeholders around the Business.
• Gaining an insight into non-customer and customer facing departments on an eight-week rotation.
• Learning how to implement change and devise strategy to help form the future of the Business.

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WHJS1_UKTJ

Are you ready to inspire, innovate, and lead the next generation of business leaders? At Bristol Business School we are passionate about developing talent, fostering an inclusive and collaborative learning environment, and driving future focused, impactful research.

To know more about Bristol Business School and CBAL please click here

As we prepare to deliver on exciting new programmes and actively .

Service Delivery Partnerships Manager / Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a proven track record in leading and performance managing a multi-skilled / multi-disciplinary team, is required by a well-established Charity.

SALARY: £50,000 - £55,820 per annum + Excellent Benefi.

WHJS1_UKTJ

Our client's company is a boutique facilities management company providing bespoke, innovative and specialist outsourced services to prestigious clients across Central London.

Its mission is to build long term partnerships that transform and enhance clients’ workplaces. The company prides itself on being proactive, people focused and constantly improving.

The Role

Our client is looking for a proactive, results-oriented Operations Manager to lead and elevate their service delivery across a growing network of partners. This is a hands-on leadership role suited to someone who thrives on accountability, champions continuous improvement, and is committed to delivering excellence in both client engagement and operational performance.

As a key member of the senior leadership team, you’ll oversee staff, contractors, and client relationships — ensuring the operational delivery aligns seamlessly with the high standards and ambitious growth plans our client possesses. 

Operational Leadership and Team Management:

• Oversee all operational activities across client sites, both day and evening shifts, where applicable. 
• Oversee and ensure effective logistics and resourcing across cleaning, maintenance, and supplies. 
• Conduct regular site visits and audits, shadow working practices to assess service delivery and drive quality improvements.  
• Manage Health and Safety Compliance across all sites, ensuring continued assessments, and relevant training. 
• Develop, implement, and manage site KPIs to drive overall site success and continuous improvement.
• Lead training and development of new and existing staff in best practice, performance expectations and procedures. 
• Monitor performance, provide feedback and implement positive changes in the workforce. 
• Contribute to the recruitment and onboarding of new operational team members.  

Client relations:

• Build and maintain strong on-site client relationships through regular communication and visits. 
• Collaborate with Performance and Client teams to ensure exceptional client service delivery, and quality assurance through our client’s proactive and reactive systems. 
• Engage and seamlessly transition all client requests into Operations, providing results-oriented solutions. 

Technology, Reporting & Innovation:

• Lead on operational initiatives and project work, including planning and executing themed campaigns or improvement weeks.  
• Use software to monitor and review service delivery – effectively handling output by resolving discrepancies and ensuring consistency. 
• Streamline and innovate operational processes – enhance and develop policies and procedures, maximising efficiency and productivity.  
• Explore tech tools and sustainable solutions to increase efficiency and improve service.  

Essential Criteria: 

• 5+ years of people management experience, including managing performance and challenging team dynamics.
• 1 + years of project management experience with strong analytical skills.
• 2+ years of firsthand cleaning industry experience.
• Fluent in both English and Spanish, with the ability to guide and mentor diverse teams.
• A natural problem-solver with a keen eye for detail, a commitment to improvement, and an initiative-taking mindset.
• A competent user of technology and systems – comfortable navigating digital tools for operations.
• Valid driving licence and confident driving around Central London.

Desirable Criteria:

• Well-grounded knowledge in Health and Safety Management and Compliance with either IOSH Managing Safely certification, or NEBOSH Certification. 
• Established track record of contributing to continuous improvement initiatives, with tangible examples of enhancing processes or service delivery. 
• Proven experience in preparing, facilitating, and leading effective team meetings with qualifications in either ILM or CMI. 
• Demonstrated experience in deep cleaning, with a strong focus on creating exceptional, high-impact results that deliver a ‘wow’ factor for clients and visitors.
• Validated expertise in a customer service environment, consistently delivering proactive, solution-focused support with a strong commitment to exceeding client expectations.

Benefits:

• An Annual Salary range of between £45,000 - £50,000 (depending on experience)
• Performance related bonus of up to 40% with exceptional OTE available to results driven individuals
• Travel Allowance or TFL railcard
• Training budget for CPD
• Access to Employee Assistance Programme for wellbeing support
• Gym, Health and Medical Benefits
• Flexible hours with options for TOIL

This isn't just another Operations Manager role – it’s a real chance to shape the future of our client's business and your own career. They are committed to investing in the right person, with clear progression opportunities including the potential to move into a Senior Operations Role or Operations Director position.

Our client's company is a boutique facilities management company providing bespoke, innovative and specialist outsourced services to prestigious clients across Central London.

Its mission is to build long term partnerships that transform and enhance clients’ workplaces. The company prides itself on being proactive, people focused and constantly improving.

The Role

Our client is looking for a proactive, results-oriented Operations Manager to lead and elevate their service delivery across a growing network of partners. This is a hands-on leadership role suited to someone who thrives on accountability, champions continuous improvement, and is committed to delivering excellence in both client engagement and operational performance.

As a key member of the senior leadership team, you’ll oversee staff, contractors, and client relationships — ensuring the operational delivery aligns seamlessly with the high standards and ambitious growth plans our client possesses. 

Operational Leadership and Team Management:

• Oversee all operational activities across client sites, both day and evening shifts, where applicable. 
• Oversee and ensure effective logistics and resourcing across cleaning, maintenance, and supplies. 
• Conduct regular site visits and audits, shadow working practices to assess service delivery and drive quality improvements.  
• Manage Health and Safety Compliance across all sites, ensuring continued assessments, and relevant training. 
• Develop, implement, and manage site KPIs to drive overall site success and continuous improvement.
• Lead training and development of new and existing staff in best practice, performance expectations and procedures. 
• Monitor performance, provide feedback and implement positive changes in the workforce. 
• Contribute to the recruitment and onboarding of new operational team members.  

Client relations:

• Build and maintain strong on-site client relationships through regular communication and visits. 
• Collaborate with Performance and Client teams to ensure exceptional client service delivery, and quality assurance through our client’s proactive and reactive systems. 
• Engage and seamlessly transition all client requests into Operations, providing results-oriented solutions. 

Technology, Reporting & Innovation:

• Lead on operational initiatives and project work, including planning and executing themed campaigns or improvement weeks.  
• Use software to monitor and review service delivery – effectively handling output by resolving discrepancies and ensuring consistency. 
• Streamline and innovate operational processes – enhance and develop policies and procedures, maximising efficiency and productivity.  
• Explore tech tools and sustainable solutions to increase efficiency and improve service.  

Essential Criteria: 

• 5+ years of people management experience, including managing performance and challenging team dynamics.
• 1 + years of project management experience with strong analytical skills.
• 2+ years of firsthand cleaning industry experience.
• Fluent in both English and Spanish, with the ability to guide and mentor diverse teams.
• A natural problem-solver with a keen eye for detail, a commitment to improvement, and an initiative-taking mindset.
• A competent user of technology and systems – comfortable navigating digital tools for operations.
• Valid driving licence and confident driving around Central London.

Desirable Criteria:

• Well-grounded knowledge in Health and Safety Management and Compliance with either IOSH Managing Safely certification, or NEBOSH Certification. 
• Established track record of contributing to continuous improvement initiatives, with tangible examples of enhancing processes or service delivery. 
• Proven experience in preparing, facilitating, and leading effective team meetings with qualifications in either ILM or CMI. 
• Demonstrated experience in deep cleaning, with a strong focus on creating exceptional, high-impact results that deliver a ‘wow’ factor for clients and visitors.
• Validated expertise in a customer service environment, consistently delivering proactive, solution-focused support with a strong commitment to exceeding client expectations.

Benefits:

• An Annual Salary range of between £45,000 - £50,000 (depending on experience)
• Performance related bonus of up to 40% with exceptional OTE available to results driven individuals
• Travel Allowance or TFL railcard
• Training budget for CPD
• Access to Employee Assistance Programme for wellbeing support
• Gym, Health and Medical Benefits
• Flexible hours with options for TOIL

This isn't just another Operations Manager role – it’s a real chance to shape the future of our client's business and your own career. They are committed to investing in the right person, with clear progression opportunities including the potential to move into a Senior Operations Role or Operations Director position.