1,447 Delivery Operations jobs in the United Kingdom

Operational Oversight

* Manage multi-site transport operations to ensure OTIF (On Time, In Full) delivery using the delivery management system

* Monitor vehicle availability, utilisation, and VOR status

* Conduct post-delivery analysis and support store teams in performance improvement

* Ensure full compliance with transport legislation, health & safety, environmental, and quality .

WHJS1_UKTJ

Operations Service Manager (PAYG Implementation, Rail)

6 Month Engagement

Manchester - Office based twice per week

Day rate: Up to £525 per day Outside IR35

Role Overview

We are seeking an Operations Service Manager to design and implement the end-to-end service arrangements for the Pay-As-You-Go (PAYG) rail proposition. This role will ensure service processes, interfaces, and performance standards are in place to deliver a seamless experience for customers and stakeholders.

Key Responsibilities

• Design and implement end-to-end service arrangements to support PAYG in rail.
• Define and agree Service Level Agreements (SLAs) with relevant parties.
• Establish and embed processes to manage interfaces with third-party providers.
• Develop internal processes to ensure smooth and reliable service delivery for customers.
• Work closely with the Change Manager to ensure new processes and changes are embedded effectively within the organisation.
• Coordinate across multiple stakeholders to align on service expectations and delivery.

Essential Skills & Experience

• Proven experience in service management, operations, or service design within transport, infrastructure, or other large-scale customer-facing environments.
• Strong understanding of SLAs, service frameworks, and operational processes .
• Demonstrated ability to manage third-party relationships and service interfaces.
• Experience establishing internal operational processes for service delivery.
• Excellent stakeholder management skills, with the ability to collaborate across multiple organisations.
• Strong organisational, problem-solving, and communication skills.

Desirable Skills

• Knowledge of PAYG systems or transport ticketing solutions.
• Experience supporting large-scale service transitions or implementations.
• Understanding of customer experience design in public services or transport.

Work Hard – Be Accountable – Be a Good Human

These are our non-negotiables at SR2.

SR2 Consulting is a fast-growing consultancy supporting major UK government departments and health services with digital transformation. Backed by a socially responsible recruitment business, we’re committed to operational excellence, inclusion, and social value.

We’re seeking a Delivery Support & Operations Analyst to help us deliver a seamless experience across our contractor network, clients, and internal teams.

This role supports the full contractor lifecycle - from onboarding and compliance to reporting and client coordination. You’ll play a vital part in ensuring smooth mobilisation, accurate data handling, and operational efficiency across our public sector accounts.

Key Responsibilities

• Manage onboarding (incl. BPSS checks, SoW coordination, client-specific requirements).
• Monitor contractor performance (e.g. monthly check-ins, RAG reporting).
• Track and secure accurate POs to support finance/payroll.
• Maintain contractor and client records; support document and bid preparation.
• Monitor pipeline activity and live government tenders.
• Identify and implement process improvements and automation opportunities.

About You

• 1–4 years in operations, delivery support or project coordination—ideally within consulting or public sector environments.
• Strong attention to detail, confident communicator, and highly organised.
• Comfortable using spreadsheets, CRMs, and managing reporting/data processes.
• Degree (or equivalent experience) in business, operations, or related field.
• Aligned with SR2’s values of inclusion, collaboration, and impact.

Desirable

• Knowledge of public sector onboarding/security clearance (e.g. BPSS, SC).
• Exposure to frameworks, bids, or SoW mobilisation.
• Experience supporting contractor or associate delivery models.

Why Join SR2?

• Training & Development: We invest in you, so you can be the best.
• Purpose-Driven: Donate to charities, plant trees and make our consultancy ethical.
• Epic Team Culture: Holidays, Events, On-site Gym, Volunteering, Lunch Clubs.
• Annual Leave: 28 days holiday allowance +1 day per year of tenure.
• If your Birthday falls on a weekday, take it off on us!
• Hybrid Working: We’re in the office on Monday, Wednesday and Friday.
• Working Hours: Mon to Thurs 8:30am – 5:30pm… Fridays 4pm finish!

Work Hard – Be Accountable – Be a Good Human

These are our non-negotiables at SR2.

SR2 Consulting is a fast-growing consultancy supporting major UK government departments and health services with digital transformation. Backed by a socially responsible recruitment business, we’re committed to operational excellence, inclusion, and social value.

We’re seeking a Delivery Support & Operations Analyst to help us deliver a seamless experience across our contractor network, clients, and internal teams.

This role supports the full contractor lifecycle - from onboarding and compliance to reporting and client coordination. You’ll play a vital part in ensuring smooth mobilisation, accurate data handling, and operational efficiency across our public sector accounts.

Key Responsibilities

• Manage onboarding (incl. BPSS checks, SoW coordination, client-specific requirements).
• Monitor contractor performance (e.g. monthly check-ins, RAG reporting).
• Track and secure accurate POs to support finance/payroll.
• Maintain contractor and client records; support document and bid preparation.
• Monitor pipeline activity and live government tenders.
• Identify and implement process improvements and automation opportunities.

About You

• 1–4 years in operations, delivery support or project coordination—ideally within consulting or public sector environments.
• Strong attention to detail, confident communicator, and highly organised.
• Comfortable using spreadsheets, CRMs, and managing reporting/data processes.
• Degree (or equivalent experience) in business, operations, or related field.
• Aligned with SR2’s values of inclusion, collaboration, and impact.

Desirable

• Knowledge of public sector onboarding/security clearance (e.g. BPSS, SC).
• Exposure to frameworks, bids, or SoW mobilisation.
• Experience supporting contractor or associate delivery models.

Why Join SR2?

• Training & Development: We invest in you, so you can be the best.
• Purpose-Driven: Donate to charities, plant trees and make our consultancy ethical.
• Epic Team Culture: Holidays, Events, On-site Gym, Volunteering, Lunch Clubs.
• Annual Leave: 28 days holiday allowance +1 day per year of tenure.
• If your Birthday falls on a weekday, take it off on us!
• Hybrid Working: We’re in the office on Monday, Wednesday and Friday.
• Working Hours: Mon to Thurs 8:30am – 5:30pm… Fridays 4pm finish!

• Develop and implement strategic operational plans to achieve business goals.
• Oversee daily operations, ensuring efficiency and effectiveness.
• Lead and mentor operations teams, fostering a high-performance culture.
• Drive continuous improvement initiatives using methodologies like Lean or Six Sigma.
• Manage operational budgets and resources effectively.
• Ensure compliance with all relevant regulations and standards.
• Collaborate with other departments to align operational strategies.
• Identify and implement process improvements and technological solutions.
• Monitor key operational metrics and report on performance to senior leadership.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive experience in operations management.
• Proven track record of leading successful operational improvements and strategic initiatives.
• Strong understanding of supply chain, logistics, and process optimisation.
• Excellent leadership, communication, and interpersonal skills.
• Experience with financial management and budget control.
• Proficiency in relevant operational software and analytics tools.

• Develop, implement, and manage operational strategies and processes to drive business growth and efficiency.
• Oversee daily operations, ensuring smooth workflow and optimal resource allocation across various departments.
• Lead, mentor, and develop a team of operational managers and staff, fostering a high-performance culture.
• Analyse operational data and performance metrics to identify areas for improvement and implement corrective actions.
• Develop and manage operational budgets, ensuring cost-effectiveness and financial targets are met.
• Implement and maintain quality standards and best practices across all operational functions.
• Collaborate with other department heads to align operational activities with overall business objectives.
• Manage vendor relationships and supply chain logistics to ensure seamless operations.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Drive continuous improvement initiatives, identifying opportunities for innovation and efficiency gains.
• Develop and manage key performance indicators (KPIs) for operational effectiveness.
• Prepare regular reports on operational performance for senior management.

• Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.
• Significant experience in a senior management or leadership role within operations.
• Proven track record of successfully managing and improving business operations.
• Strong understanding of operational processes, supply chain management, and project management principles.
• Excellent leadership, team management, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in relevant business software and operational management tools.
• Excellent communication and presentation skills.
• Ability to develop and implement strategic plans.
• Experience in performance management and driving continuous improvement.