1,178 Delivery Service jobs in the United Kingdom

A dynamic Service Delivery Analyst is now sought by one of the UKs leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience working in a SOC and enjoys engaging with clients and customers.

This opportunity will .

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Description

At Amazon, we are working to be the most Customer-centric company on earth and as part of that weu2019re constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.



We are looking for an Insight Manager to join the EU Last Mile DSP Network Health Team. This person will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Insight Manager will collaborate on building, executing and reporting partners insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to build and refine models to better understand our DSP partners.



Apply using English version of CV.



Key job responsibilities

- Develop scalable frameworks that will drive quality insights regarding DSP partners

Partner with cross-functional stakeholders across various organizations, geographies, and leadership levels to drive programs that enable DSPs and Amazon Logistics to be successful

- Analyze metrics and patterns of behavior to inform business decisions

- Operate and deliver in a fast-paced environment

- Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting

- Oversee the development and improvement of existing insight processes

- Manage multiple projects and tasks ensuring timelines are met, resource needs are understood

- Create SOPs and drive process improvements

- Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership

- Able to switch between supporting, leading and managing

- Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. Comfortable in operating in a fast paced environment

- Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development



About the team

The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the u201cwin-winu201d collaboration with our DSPs while improving performance and compliance.

Basic Qualifications

- Bacheloru2019s degree

- Experience in managing projects

- Experience managing stakeholders

- Experience in data analysis

- Experience with data visualization using Quicksight or similar data visualization tools

- Experience in using MS-Excel

- Experience working directly with business stakeholders to translate between data and business needs

- Experience working in an ambiguous environment

- Experience in improving processes

- Experience in working with a variety of organizations and management levels

- Excellent verbal/written communication skills

- Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.



Preferred Qualifications

- Master degree / MBA

- Experience in scripting for automation (e.g. Python) and SQL skills.

- Experience in operations, sales, business development or logistics

- Strategy consulting

- Experience programming to extract, transform and clean large (multi-TB) data sets



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

At Amazon, we are working to be the most Customer-centric company on earth and as part of that weu2019re constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.



We are looking for an Insight Manager to join the EU Last Mile DSP Network Health Team. This person will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Insight Manager will collaborate on building, executing and reporting partners insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to build and refine models to better understand our DSP partners.



Apply using English version of CV.



Key job responsibilities

- Develop scalable frameworks that will drive quality insights regarding DSP partners

Partner with cross-functional stakeholders across various organizations, geographies, and leadership levels to drive programs that enable DSPs and Amazon Logistics to be successful

- Analyze metrics and patterns of behavior to inform business decisions

- Operate and deliver in a fast-paced environment

- Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting

- Oversee the development and improvement of existing insight processes

- Manage multiple projects and tasks ensuring timelines are met, resource needs are understood

- Create SOPs and drive process improvements

- Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership

- Able to switch between supporting, leading and managing

- Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. Comfortable in operating in a fast paced environment

- Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development



About the team

The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the u201cwin-winu201d collaboration with our DSPs while improving performance and compliance.

Basic Qualifications

- Bacheloru2019s degree

- Experience in managing projects

- Experience managing stakeholders

- Experience in data analysis

- Experience with data visualization using Quicksight or similar data visualization tools

- Experience in using MS-Excel

- Experience working directly with business stakeholders to translate between data and business needs

- Experience working in an ambiguous environment

- Experience in improving processes

- Experience in working with a variety of organizations and management levels

- Excellent verbal/written communication skills

- Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.



Preferred Qualifications

- Master degree / MBA

- Experience in scripting for automation (e.g. Python) and SQL skills.

- Experience in operations, sales, business development or logistics

- Strategy consulting

- Experience programming to extract, transform and clean large (multi-TB) data sets



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
At Amazon, we are working to be the most Customer-centric company on earth and as part of that we're constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.
We are looking for an Insight Manager to join the EU Last Mile DSP Network Health Team. This person will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Insight Manager will collaborate on building, executing and reporting partners insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to build and refine models to better understand our DSP partners.
Apply using English version of CV.
Key job responsibilities
- Develop scalable frameworks that will drive quality insights regarding DSP partners
Partner with cross-functional stakeholders across various organizations, geographies, and leadership levels to drive programs that enable DSPs and Amazon Logistics to be successful
- Analyze metrics and patterns of behavior to inform business decisions
- Operate and deliver in a fast-paced environment
- Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting
- Oversee the development and improvement of existing insight processes
- Manage multiple projects and tasks ensuring timelines are met, resource needs are understood
- Create SOPs and drive process improvements
- Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
- Able to switch between supporting, leading and managing
- Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. Comfortable in operating in a fast paced environment
- Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development
About the team
The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the "win-win" collaboration with our DSPs while improving performance and compliance.
Basic Qualifications
- Bachelor's degree
- Experience in managing projects
- Experience managing stakeholders
- Experience in data analysis
- Experience with data visualization using Quicksight or similar data visualization tools
- Experience in using MS-Excel
- Experience working directly with business stakeholders to translate between data and business needs
- Experience working in an ambiguous environment
- Experience in improving processes
- Experience in working with a variety of organizations and management levels
- Excellent verbal/written communication skills
- Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.
Preferred Qualifications
- Master degree / MBA
- Experience in scripting for automation (e.g. Python) and SQL skills.
- Experience in operations, sales, business development or logistics
- Strategy consulting
- Experience programming to extract, transform and clean large (multi-TB) data sets
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Service Delivery Manager

Salary : 40,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday

Location : 9 - 13 St James Mill Road, Northampton, NN5 5JW

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Driving Licence
• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste and/or Fleet management experience
• Level 5 Leadership & Management or equivalent work experience, Transport CPC, COTC/CMS

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide effective high-quality service, repair and installation works?

We can Offer You:

• Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office
li>Work-Life Balance : 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth : Ongoing professional development to keep you at the top of your game

Your Role:

• Manage multi-disciplinary teams across service, repair and installations
• Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
• Oversee group service delivery of contracts
• Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
• Assist where needed all Liberty’s subsidiaries and external clients
< i>Integrate the delivery team and assist in its delivery via the senior management team
• Manage Contract Supervisors, Field Teams and Administration Teams
• Through Supervisors, manage technical standards
• Ensure effective supervision and control of all work carried out
• Prepare valuations, agreement of variations and billing for all completed work
• Effectively monitoring contracts throughout the contract period
• Assist in the development of performance management

What We Need from You.

• City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
• A full UK driving license
• Flexibility and a positive attitude towards varied work and schedules
• Excellent customer service skills with experience working with the public
• A solid understanding of gas legislation and regulations
• Strong knowledge of Health & Safety practices and working to best standards
• Ability to manage your time and workload independently
• Contract supervision experience, preferably within the social housing sector covering service, repair and installations

Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!
Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you!

Closing Date: 14th August 2025 (We may close early due to high demand)

Service Delivery Manager – Digital Workspace

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

Responsibilities 

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

Experience & Knowledge:

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

Desirable Certifications:

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

Benefits:

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

Interested? Please Click Apply Now! Service Delivery Manager – Digital Workspace

Service Delivery Manager – Digital Workspace

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

Responsibilities 

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

Experience & Knowledge:

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

Desirable Certifications:

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

Benefits:

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

Interested? Please Click Apply Now! Service Delivery Manager – Digital Workspace

Service Delivery Manager Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation?

We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

What You'll Be Doing

• p>Manage day-to-day service delivery across client contracts

• Own relationships from implementation through to renewal

• Track budgets, raise POs, manage invoices, and ensure cost control

• Monitor performance against KPIs/SLAs, and oversee reporting

• Proactively communicate service updates to clients

• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)

• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation

• Spot upsell opportunities and help fuel growth

What You’ll Bring

< i>

Strong project or service delivery background

• Experience with budgets, invoicing, and client reporting

• Excellent communication and organisational skills

• Ability to manage multiple projects and stakeholders with confidence

• A proactive, solution-focused mindset

What’s In It for You?

< i>

Healthcare Cash Plan

• Discounts on retail, travel, wellbeing & more

• Life Insurance

• 25 days holiday + bank holidays

• Cycle to Work Scheme

• Enhanced maternity & paternity packages (eligibility applies)

• Pension contributions

About Us

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.

Join Us

If you're ready to deliver excellence and grow with a forward-thinking team—apply now .

We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.