57 Deloitte jobs in Greater London
Senior Manager, Sales and Service Enterprise Architect, Deloitte Digital
Posted 1 day ago
Job Viewed
Job Description
We're a new type of creative consultancy that fuses strategy, operations and technology to identify where our clients need to be, then get them there. Fast. Want to help us shape the future? We're looking for experienced practitioners from a consulting, technology or business background who can show our clients what's next, then work with our mixed-discipline team to make it happen.
As part of our sales and service transformation practice, you can take your career to the next level, designing optimal sales and customer service experiences and defining the operational and technology solutions to deliver them.
We embrace the strengths of diverse talent within our team. We are looking for people with the right blend of creative innovation, critical thinking and transformation management capability. You might be an operations expert, or have a passion for sales and service technology. Whichever it is, the customer and client experience will be at the heart of everything you do.
We encourage consideration of flexible ways of working, both formal and informal, that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you and you may need flexible working arrangements, please do discuss this with us.
Connect to your career at DeloittenDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity ,
take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .
Connect to your opportunitynWe are looking for people who are passionate about customer service and sales transformation - experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture.
You will work with outstanding talent to design and deliver end-to-end customer service and sales transformation projects with the customer at the heart of the solutions.
This means you could be working on a wide range of projects including:
Customer contact strategy and experience design
Sales and service operating model and organisation design
Leading a team to help the customer translate their vision into a clear set of business requirements
Identifying how technology, including voice, omni-channel, Workforce and Quality management, CRM, CPQ, Orders, Service and Field Service, knowledge and GenAI solutions could be used to solve the customer’s sales and service challenges and deliver enhanced customer and colleague experiences
Transformation planning and delivery – defining the business case and roadmap for change and helping the client deliver it; while making sure the vision and design remains at the heart of the transformation
The role and responsibilitiesnThe role is an exciting one, and you’ll be right at the heart of transformation, interacting directly with many of our most important clients. To do this, we’ll need you to:
Advise our clients on best practice within sales and service operations and technology
Think through strategy, design and technology options and present them to the client, working collaboratively with them to choose the optimum solution
Develop high quality, well-structured deliverables and coach others to deliver the same quality
Lead critical workstreams within a transformation programme, taking responsibility for driving the plan and understanding and mitigating risks and change impacts
Work closely with clients to ensure that the solution meets their business and technical requirements. This includes conducting workshops, presentations, and demonstrations.
Develop the overall architecture of the solution, ensuring scalability, security, performance, and integration with existing systems
Creates mid- and long-term front office technology roadmaps for highly prominent, challenging, and/or strategic clients based on a deep understanding of business and their technology priorities and industry landscape
Assess potential risks (technical, operational, and business) in the solution design and provide mitigation strategies
Lead strategy and transformation projects as an engagement manager, responsible for delivery to quality by team members
Manage and coach more junior resources within your workstream within an inclusive team culture where people are recognised for their contribution
Manage and develop the client relationship for your workstreams
Take the lead in workshops, meetings, research, stakeholder engagement, business analysis, technical analysis and solution design as part of both client projects and internally focused innovation projects
Assist in the development of our business through assisting with client accounts, recruitment activities and proposition development
Connect to your skills and professional experiencenWe're looking for an experienced customer service transformation expert from a consulting, professional services, technology or business background who can design and deliver amazing sales and service experiences for our clients.
Having a clear point of view on what good looks like for customer service and sales, and where new technologies, channels and approaches are taking sales and service in the future.
Demonstrable critical thinking skills.
Significant of experience within a sales operation and/or contact centre transformation environment or considerable experience within a broader transformation or consulting environment.
A deep understanding of sales and service process including lead management, opportunity management, pipeline forecasting, order processing, and contract management.
Knowledge and experience in Enterprise Architecture. Experience utilising, not necessarily with accreditation, in one or more of the classical EA Frameworks, e.g. TOGAF, DODAF, Zachman.
Strong understanding / experience of the Front Office Customer Landscape including but not limited to: CRM technologies such as Salesforce MS Dynamics. Prominent Contact Centre technologies such as Genesys, Amazon Connect and NICE / Calabrio.
Additional experience with sales technologies such as Zuora as well as other industry solutions for Sales and Territory Planning, as well as Customer Satisfaction.
Attitude to problem solving and a work style driven by objectives, market awareness, knowledge sharing, collaboration and accountability with a passion for technical excellence, business value and the customer satisfaction.
Good understanding of architectural concepts, methodologies and approaches and Excellent working knowledge of design patterns and modelling notations such as Archimate, UML and BPMN.
Demonstrable experience of running a transformation workstream, either within a consulting or a contact centre / sales operations environment.
Working knowledge of the core technologies supporting sales and service teams.
Relevant experience in at least two of the following: Customer Journey Design and Strategy Development, Operational Transformation, Channel shift and Digital Service, Customer Technology functional and Implementation expertise or equivalent.
Experience of working in a project-based environment, liaising with customers throughout the entire solution delivery lifecycle.
Experience of influencing clients in complex situations where stakeholders do not always agree about methods, choices and strategic direction.
People and performance management experience within current role.
Connect to your business - Technology and TransformationnDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
CustomernHuman connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.
Personal independencenRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleaguesn“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, T&T
"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, T&T
“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”- Gillian, T&T
Our hybrid working policynYou’ll be based in London or Manchester with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to younMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next stepnA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level .
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
#J-18808-Ljbffrn
Lawyer (Financial Services)
Posted today
Job Viewed
Job Description
Financial Services Administrator
Posted 2 days ago
Job Viewed
Job Description
Senior Administrator – Westminster Wealth Management LLP
London (Fleet Street) | Hybrid (2 days in office) | £40,000–£5,000
We’re hiring a Senior Administrator to join a small, high-performing team within Westminster Wealth Management. This is a career-defining role supporting advisers who work with high-net-worth and ultra-high-net-worth clients – where professionalism, precision, and organisation make all the difference.
Why join?
- Work in a close-knit team with two advisers, not a large corporate machine.
- Exposure to varied, interesting cases – no two days are the same.
- Trusted to work independently – no micromanagement.
- Flexibility: 4 or 5 days a week, with hybrid working (2 days in Fleet Street).
- Competitive salary.
What you’ll do
- Manage Letters of Authority and new business administration across pensions, investments, and protection.
- Keep client records up to date in Intelligent Office (IO).
- Support compliance approval and prepare documentation for client reviews.
- Liaise with providers and clients, ensuring cases progress smoothly.
- Take ownership of adviser diary management and wider team admin.
- Provide reliable, detail-driven support that enables advisers to focus on clients.
What we’re looking for
- At least 5 years’ experience in financial services administration.
- Exposure to HNW/UHNW clients.
- Exceptional organisation and attention to detail – nothing slips through the cracks.
- Confident communication skills and professional presentation.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Desirable: experience with Intelligent Office, FE Analytics, or Voyant; understanding of trusts and tax-efficient investments.
What you’ll get
- £40–45k base salar .
- 25 days holiday
- pension,
- death in service.
- A trusted, flexible working culture.
- The chance to grow as the team grows, with scope to mentor others in the future.
Apply now to become the cornerstone of a team working at the very top end of financial planning.
Financial Services Administrator
Posted 3 days ago
Job Viewed
Job Description
Job Title:
Client Relationship Coordinator
Location:
Hybrid (Office-based with remote flexibility)
Salary:
£30,000 (negotiable based on experience)
About Sound Financial
Sound Financial is an innovative, client-focused financial planning firm undergoing a strategic transformation. Our dynamic and growing team thrives in an outrageous, kind, and progressive environment where collaboration and innovation are key. With a commitment to delivering high-quality financial advice, we are shifting our focus towards business owners while maintaining strong relationships with long-standing clients. We believe in efficiency, integrity, and personal responsibility, and we value professionals who can challenge constructively, build deep client relationships, and streamline processes.
Purpose of the Role
As a Client Relationship Coordinator, you will support Financial Planners by managing client communication and service delivery. This role is integral to maintaining high client satisfaction and ensuring seamless business processes.
Key Responsibilities
- Client Servicing
- Be the friendly and professional first point of contact for client enquiries (phone, email, in person).
- Prepare client documentation before and after meetings.
- Manage client service needs and expectations, ensuring high satisfaction.
- Liaise with the team to provide updates on client accounts.
- Handle client administration queries efficiently.
- Assist in client meetings and ensure all service components are delivered on time.
- Maintain accurate client files for compliance purposes.
- Follow up on client meeting action points and track progress.
- Business Processing
- Verify the accuracy and completeness of new business documentation.
- Ensure all applications are processed correctly, efficiently, and compliantly.
- Liaise with product providers to gather accurate client information.
- Record and track fees, ensuring data is up to date.
- Process fund top-ups, withdrawals, switches, and rebalances.
- Produce portfolio valuations.
- Reviews & Compliance
- Organise and support client review meetings.
- Prepare necessary documentation for reviews.
- Implement and track agreed client actions.
- Ensure compliance with FCA regulations and company policies.
- General Administration
- Manage Financial Planners' diaries and workloads.
- Maintain up-to-date records in back-office systems.
- Oversee post and incoming correspondence.
- Contribute ideas for process improvement and business efficiency.
What We’re Looking For
- At least 3 years’ experience in Financial Services administration.
- Experience supporting Financial Planners/Advisers in a client-facing role.
- Strong interpersonal skills to develop client trust and confidence.
- Organised and methodical approach with excellent attention to detail.
- Ability to challenge advisers on processes and maintain boundaries.
- Experience with financial planning tools and back-office systems (e.g., Transact, cash flow planning).
- Ability to prioritise workload independently and meet deadlines.
- Excellent written and verbal communication skills.
Why Join Sound Financial?
Exciting Growth Phase – We’re expanding and evolving, making this a great time to join.
Hybrid Working – Typically two days remote per week (flexible based on client meetings).
Career Development – Ongoing training and opportunities to take on new responsibilities.
Collaborative Culture – A progressive, people-first environment where ideas are valued.
Competitive Salary – £30,000 (flexible for experience), with performance-based reviews.
Criminal Associate (Financial Services)
Posted today
Job Viewed
Job Description
Financial Services Regulatory Solicitor
Posted today
Job Viewed
Job Description
Financial Services Data Manager
Posted today
Job Viewed
Job Description
Data Manager
to join our Financial Services Technology, Data & Resilience team. In this role, youll help leading banks and insurers modernise their data capabilities, strengthen governance, and navigate evolving regulations like
Solvency II, IFRS 17, and BCBS239 .nYoull design enterprise-wide data strategies, uplift data governance and quality, and lead transformation programmes that improve reporting, customer insights, risk management, and AI adoption. Youll also work directly with senior stakeholders, managing delivery teams and building strong client relationships.nWhat youll need:n5+ years consulting or advisory experience in
banking or insurance .
Strong knowledge of data governance frameworks (DAMA, DCAM) and sector regulations.
Proven leadership in data transformation and business change programmes.
Experience with AI/ML adoption and modern data architectures (cloud desirable).
This is an exciting opportunity to make a real impact in shaping the
future of data in financial services .
TPBN1_UKTJn
Be The First To Know
About the latest Deloitte Jobs in Greater London !
Associate Partner - Financial Services
Posted 86 days ago
Job Viewed
Job Description
About Us
Where Innovation meets Excellence.
Be a part of a globally renowned management consulting firm that is on the front-line of industry disruption. We are a mid-size player with a supportive, entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the market and experiencing rapid growth.
Our consulting business is annually recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths we offer to our consultants. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best.
The Team
Our Financial Services and Insurance practice supports some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services, ranging from strategy and advisory to large scale implementations and change initiates, from business change to operational transformation and leading-edge IT solutions, we help clients shape and achieve their growth agenda for a sustainable future.
Requirements
The Role:
- Provide leadership and direction to capture and sell transformation solutions and services to the relevant market segment.
- Accountability for consulting revenues and operating margins for the key account(s) responsible for
- Assume the role of trusted advisor to clients providing guidance in all matters within relevant market segments.
- Manage the business opportunities at key accounts to help ensure Infosys Consulting is positioned to capitalise on opportunities by providing high-quality services.
- Lead efforts to strengthen Infosys Consulting’s position in its largest clients, whilst broadening Infosys Consulting’s presence in its other existing clients.
- Be responsible for consistent delivery of services, solutions, and products on time and within cost on a best-value basis, and for developing processes that ensure business risks are evaluated, understood and factored into client solutions and services.
- Coordinate relationship-building activities with appropriate partners, engagement managers, subject-matter professionals, and other Infosys Consulting personnel on the engagement team(s) in an effort to help ensure they are well advised on important matters.
- Assist with proposal development, focusing on the Infosys Consulting value proposition, key differentiators, and win themes.
- Provide leadership to subordinate managers, taking an active role in guiding their professional growth and development, through coaching, counselling, performance development and mentoring.
- Highly commercial individual, commanding a presence with senior executives both internally and externally with ambition to exceed targets and expectations.
- Previous leadership experience within a services organisation, mentoring and guiding teams of consultants under direct leadership, as well as indirect and matrixed teams to harness talent, whilst delivering overall client satisfaction.
- Anticipate, create and define innovative and visionary solutions for solving client’s problems.
- Strong networks, relationships and involvement in relevant activities, industry conferences, forums, thought leadership articles etc.
- Comfortable working at senior level within complex organisations, able to build empathy, credibility and trust with key customers.
- Must have a proven track record of achievement in selling and delivering consulting and technology services, whilst delivering business objectives within large corporate environments where there is rapid change.
- The ability to operate and excel in a changing and dynamic environment.
- Should be a recognised expert within technology domain, and consistently demonstrate the ability to align the functional area with the business requirements to support the company vision.
- Strong presentation skills, experienced and comfortable presenting to large groups and delivering inspiring and engaging presentations.
- Intuitive ability to represent complex concepts in a clear, concise and compelling way.
- Collaborative team player, with a willingness to lead by example and roll up their sleeves.
- Passionate about disruptive innovation and transformational ideas.
- Mature interpersonal and influencing skills, especially at senior client levels.
- Be committed to advancing the Infosys brand through personal and professional growth.
- Ability to travel extensively as required.
About You
We are looking for key account consulting anchors, leading sales, delivery & proposition development, with experience in some of the below areas:
- Proven excellence in commercial development, commanding a presence with senior executives both internally and externally with ambition to exceed targets and expectations.
- Previous leadership experience within a services organisation, mentoring and guiding teams of consultants under direct leadership, as well as indirect and matrixed teams to harness talent, whilst delivering overall client satisfaction.
- Anticipate, create and define innovative and visionary solutions for solving client’s problems.
- Strong sales ability and closing skills at executive and board levels.
- Strong networks, relationships and involvement in relevant activities, industry conferences, forums, thought leadership articles etc.
- Interact as a peer at Board level in client companies and comfortable working at senior level within complex organisations, able to build empathy, credibility and trust with key customers.
- Must have a proven track record of achievement in selling and delivering consulting and technology services, whilst delivering business objectives within large corporate environments where there is rapid change.
- The ability to operate and excel in a changing and dynamic environment.
- Should be a recognised expert in communications, and consistently demonstrate the ability to align the functional area with the business requirements to support the company vision.
- Proven thought leadership within the field of communications, including production, syndication/publication of marketable knowledge.
- Strong presentation skills, experienced and comfortable presenting to large groups and delivering inspiring and engaging presentations.
- Intuitive ability to represent complex concepts in a clear, concise and compelling way.
- Collaborative team player, with a willingness to lead by example and roll up their sleeves.
- Inspiring leadership style with a proven ability to inspire direct and indirect internal teams, as well as clients to push the boundaries of what they thought was possible.
- Passionate about disruptive innovation and transformational ideas.
- Mature interpersonal and influencing skills, especially at senior client levels.
- Be committed to advancing the Infosys brand through personal and professional growth.
- An internal talent champion across all sectors; not only directly involved in recruitment, but also a key leader in growing and developing the sector-specific skills relative to Infosys’ current service offerings.
- Ability to travel as/when required.
Benefits
Why Join Us?
For the right talent that want to be part of a diverse team, innovation-driven practice and a high-performance culture, we offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you. Join us today!
Data Governance Manager - Financial Services
Posted 4 days ago
Job Viewed
Job Description
We are seeking a highly skilled and experienced Data Governance Manager to oversee the creation, negotiation, and execution of contracts.
Client Details
This organisation is a leading market intelligence supplier that provides indispensable insights, robust data, and powerful analytics that empower clients to make better informed decisions in ever-changing markets.
Description
- Draft, review, negotiate, and finalise contracts, ensuring alignment with company policies and legal requirements.
- Collaborate with internal stakeholders, including legal, sales and finance teams, to establish legal and commercial position in contract negotiations.
- Monitor contract performance and compliance, addressing any issues or discrepancies promptly.
- Manage contract renewals, amendments, and terminations.
- Conduct risk assessments and provide recommendations to mitigate contractual risks.
- Maintain organised records of all contract documentation and correspondence.
- Stay updated on relevant laws, regulations, and industry best practices.
- Provide training and guidance to team members on contract management processes and procedures.
Profile
Minimum of 5 years of experience in contract management, procurement, or a similar role.
Bachelor's degree or a Master's degree in Law, Business Administration or a related field.
Professional certification such as CPCM (Certified Professional Contracts Manager) or equivalent is a plus.
Job Offer
- Competitive daily rate.
- Opportunity to work in the heart of London within the financial services industry.
Strategy & Transformation Consultant - Financial Services
Posted today
Job Viewed