40 Detention Custody Officer Dco Dungavel Immigration Removal Centre jobs in the United Kingdom

IT Sales: Business Development Manager – SaaS for Law Enforcement & Government Agencies

Location:  
UK Wide

Salary:  
£60k-£5k BASIC, 20k OTE + Car Allowance + Excellent Benefits

Ref:   
(phone number removed)

Role:

Our client, a leading software author of innovative solutions into law enforcement and governmental agencies, is seeking a dynamic and results-driven sales professional to come onboard a close-knit team and play a pivotal role in expanding its footprint across the UK market. In this self-generating, new business-focused role, the appointed individual will be responsible for driving net-new client acquisition largely into the aforementioned sectors, selling our client’s full array of technology solutions. Any accounts won can be retained, offering strong potential for growth and allowing the successful candidate to capitalise on significant land-and-expand opportunities. To thrive in this remote-working role, it is essential that you can demonstrate a proven track record of selling complex software solutions into law enforcement and/or government agencies, alongside possessing the drive to make meaningful impact within a fantastic organisation, as it continues to revolutionise its technology landscape. This is a great opportunity for an ambitious person looking to take the next step in their career!

Required:

• 1-2 years’ experience in selling SaaS into law enforcement and/or government agencies
• 3+ years’ SaaS sales experience
• Proven track record of winning new business

Beneficial:

• Proactive, enthusiastic and results-driven
• Degree educated

To apply:
Call Harry Atwal on (phone number removed) or email: (url removed)

Please note:

• All candidates must be eligible to work and live in the UK.
• Please do not apply unless you have the required experience.
• All applications without the required experience will be unsuccessful.

Reimin Reid

We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions:

• Business/Sales Development Representative
• Account Executive/Sales Executive/Senior Sales Executive
• Account Manager/Account Director
• Business Development Executive/Manager
• Partner/Channel/Alliance Manager
• Sales Manager/Sales Director/VP Sales/CRO etc.

IT Sales: Business Development Manager – SaaS for Law Enforcement & Government Agencies

Location:  
UK Wide

Salary:  
£60k-£5k BASIC, 20k OTE + Car Allowance + Excellent Benefits

Ref:   
(phone number removed)

Role:

Our client, a leading software author of innovative solutions into law enforcement and governmental agencies, is seeking a dynamic and results-driven sales professional to come onboard a close-knit team and play a pivotal role in expanding its footprint across the UK market. In this self-generating, new business-focused role, the appointed individual will be responsible for driving net-new client acquisition largely into the aforementioned sectors, selling our client’s full array of technology solutions. Any accounts won can be retained, offering strong potential for growth and allowing the successful candidate to capitalise on significant land-and-expand opportunities. To thrive in this remote-working role, it is essential that you can demonstrate a proven track record of selling complex software solutions into law enforcement and/or government agencies, alongside possessing the drive to make meaningful impact within a fantastic organisation, as it continues to revolutionise its technology landscape. This is a great opportunity for an ambitious person looking to take the next step in their career!

Required:

• 1-2 years’ experience in selling SaaS into law enforcement and/or government agencies
• 3+ years’ SaaS sales experience
• Proven track record of winning new business

Beneficial:

• Proactive, enthusiastic and results-driven
• Degree educated

To apply:
Call Harry Atwal on (phone number removed) or email: (url removed)

Please note:

• All candidates must be eligible to work and live in the UK.
• Please do not apply unless you have the required experience.
• All applications without the required experience will be unsuccessful.

Reimin Reid

We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions:

• Business/Sales Development Representative
• Account Executive/Sales Executive/Senior Sales Executive
• Account Manager/Account Director
• Business Development Executive/Manager
• Partner/Channel/Alliance Manager
• Sales Manager/Sales Director/VP Sales/CRO etc.

Gatwick Immigration Removal Centre, RH6 0PQ
Full-Time, Permanent
£28,063 rising to £1,153

Are you compassionate and resilient? Are you interested in secure and meaningful work?  Join our team as a Detention Custody Officer (DCO) at Gatwick Immigration Removal Centre. This isn't your typical security role – you'll use your strengths as you work with people during what's often the most difficult period of their lives.

What you’ll do
You'll maintain a safe, secure environment while treating everyone with dignity and respect. The people in our care come from all walks of life – some are awaiting asylum decisions, others have completed prison sentences. What they all have in common is that they need someone who can remain calm, professional and empathetic even in challenging situations.

This is hands-on work. You'll be dealing with people who may be confused, frightened, angry or distressed. Your ability to communicate clearly, de-escalate tensions and show genuine care can make all the difference.

Hours and pay

• 40 hours per week on average
• A mix of day and night shifts (6-12 hours each)
• A structured rota system, ensuring fair distribution
• A starting salary of £28,063 increasing to 1,153 after 6 months

Important note on location: Public transport links are limited, so ideally you'll live within 30 miles of the Centre. We run a free minibus from Gatwick Airport (Atlantic House) for employees using public transport.

What we offer

Training that sets you up for success: You'll complete a comprehensive 7-week training programme (fully paid) before you start. This covers everything from conflict resolution to cultural awareness, giving you the confidence and skills to handle whatever comes your way.

Room to grow: This role can be a stepping stone to leadership positions or specialist roles within Serco. We're invested in helping our people develop their careers long-term.

Benefits worth having:

• 224 hours of annual leave (including bank holidays)
• Pension contributions matched up to 6%
• Free parking on site
• Paid breaks during night shifts
• Subsidised meals (plus one free meal per day)
• Full uniform provided
• Employee discounts through Serco Benefits and Blue Light Card

What we're looking for
You don't need previous experience in this field, but you do need:

• Strong communication skills and emotional intelligence
• The ability to stay calm under pressure
• Respect for people from all backgrounds and cultures
• Physical and mental resilience
• A genuine desire to help people in difficult circumstances

Experience working with vulnerable groups or in multicultural environments would be valuable but isn't essential.

Our application process

Step 1: Complete your online application
Step 2: Virtual interview (1 hour via Microsoft Teams) if shortlisted
Step 3: Assessment day including group exercises, fitness test and site tour
Step 4: 7-week training course (full attendance is required)

Checks and vetting
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: 

• Hold indefinite leave to remain
• Have lived in the UK for at least three years

For general right-to-work guidance, please visit the UK Home Office website.

This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Home Office CTC & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history).

Ready to make a real difference? This work isn't easy, but it's incredibly rewarding. You'll be part of a team that believes everyone deserves to be treated with dignity, regardless of their circumstances.

Apply now to start your journey with Serco.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.

Red Snapper Recruitment are recruiting for Detention Engagement Officers for a Government Department.

Location: Yarlswood, Bedford
Contract: 6 months
Salary: 250 UMB / 184.19 PAYE per day
Vetting: If you have SC or CTC this is beneficial.
Shift: 7.4 hours shifts on a pattern between Mon - Fri 8am - 9pm, Sat/Sun 9am -5pm (1 in 3 weekend working both Saturday and Sunday expected)

Responsibilities and Requirements:

• Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour. Recording all interactions on HO IT systems in an accurate and timely manner.
• Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.
• Providing case updates to residents at their request and managing your own portfolio of residents and associated workflow.
• Flagging contract issues appropriately and in a timely manner to line manager or Compliance team.
• Actively contribute towards the compiling of management reports.
• Undertake general office administration duties as part of your role and to assist in the successful running of the Detention Engagement Team within the Centre. This includes managing resident arrival and departure lists, allocating all new arrivals to Engagement Officers, monitoring the inbox and e-faxes and dealing with telephone, personal and email queries, escalating as appropriate.
• Other ad hoc administrative duties as required.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Red Snapper Recruitment are recruiting for Detention Engagement Officers for a Government Department.

Location: Yarlswood, Bedford
Contract: 6 months
Salary: 250 UMB / 184.19 PAYE per day
Vetting: If you have SC or CTC this is beneficial.
Shift: 7.4 hours shifts on a pattern between Mon - Fri 8am - 9pm, Sat/Sun 9am -5pm (1 in 3 weekend working both Saturday and Sunday expected)

Responsibilities and Requirements:

• Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour. Recording all interactions on HO IT systems in an accurate and timely manner.
• Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.
• Providing case updates to residents at their request and managing your own portfolio of residents and associated workflow.
• Flagging contract issues appropriately and in a timely manner to line manager or Compliance team.
• Actively contribute towards the compiling of management reports.
• Undertake general office administration duties as part of your role and to assist in the successful running of the Detention Engagement Team within the Centre. This includes managing resident arrival and departure lists, allocating all new arrivals to Engagement Officers, monitoring the inbox and e-faxes and dealing with telephone, personal and email queries, escalating as appropriate.
• Other ad hoc administrative duties as required.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: 

• Base Salary of £23,402 (35hrs pw). 
• We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £3,984 / year 3 - 4,436 / year 4 - 4,890)   
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays. 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more 
• Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.

We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include: 

• Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. 
• Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. 
• Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount.  Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. 
• Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.   
• Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. 
• Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. 
• Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
• Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.

What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues.  Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.

Our Assessment Process:
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.

Additional Information: 
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.  

All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:  

• Have at least two years remaining on your current visa
  Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration.

For general right-to-work guidance, please visit the UK Home Office website.  . 

#pecs

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.

Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: 

• Base Salary of £23,402 (35hrs pw). 
• We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £3,984 / year 3 - 4,436 / year 4 - 4,890)   
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays. 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more 
• Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.

We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include: 

• Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. 
• Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. 
• Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount.  Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. 
• Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.   
• Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. 
• Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. 
• Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
  Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.

What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.

Our Assessment Process:
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.

Additional Information: 
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.  

All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:  

• Have at least two years remaining on your current visa
• Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. 

For general right-to-work guidance, please visit the UK Home Office website. . 

#pecs
 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.

Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We offer:

• Base Salary of £23,402.00 (35hrs pw). 
• We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £3,984 / year 3 - 4,436 / year 4 - 4,890)   
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays. 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more 
• Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.

We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released.

Key duties include:

• Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. 
• Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. 
• Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. 
• Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. 
• Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.   
• Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. 
• Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. 
• Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
• Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.

What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.

Our Assessment Process:
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.

Additional Information: 
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.  

All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:

• Have at least two years remaining on your current visa
• Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. 

For general right-to-work guidance, please visit the UK Home Office website . 

#PECS
 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.