3,330 Digital Operations jobs in the United Kingdom
Digital Operations Lead
Posted 2 days ago
Job Viewed
Job Description
Looking for a new challenge in 2025 as a Digital Operations Lead Join our team at Artery Digital !
Location: Sheffield, S2 4ER
Salary: £65k – £75k per annum
Job Type: Full-Time or Part-Time, Permanent
About Us:
Artery Digital has been around for 20+ years, creating design, animation, eLearning and digital solutions for healthcare and medical education agencies. We’re employee-owned, and 100% remote — with a team that’s smart, supportive and fiercely proud of the work we do.
Digital Operations Lead – The Role:
Until recently, the company was led by one person with a hand in almost every area: steering the ship, meeting clients, evolving processes, checking work, getting stuck in when deadlines were tight — and doing it all with a calm head and a sense of humour. That person is moving on (yes, it’s me), and we’re looking for someone who can be a central player in our senior team — steering projects, motivating people, and happily pitching in when deadlines are tight.
As Digital Operations Lead, you’ll be central to how we run, delivering projects smoothly, motivating the team, and helping shape the future of the business. It’s a mix of leadership, problem-solving, and hands-on involvement — ideal for someone who enjoys variety and isn’t afraid to roll up their sleeves when needed.
We’re looking for a rare kind of person to join us as a Digital Operations Lead. This isn’t your average “head of” job.
Digital Operations Lead – Key Responsibilities:
- Lead and support the team day-to-day, ensuring quality stays consistently high
- Evolve and improve how we work, including streamlining processes and adopting smarter tools
- Oversee delivery of projects in pharma and medical education — often fast-paced, always rewarding
- Manage and nurture client relationships, helping to grow accounts and spot new opportunities
- Contribute to business development and marketing activity
- Step in with hands-on support when needed (e.g. HTML emails, eLearning modules, design or animation tweaks)
- Foster a collaborative, motivated team culture built on trust and autonomy
Digital Operations Lead – You:
If you’re the sort of person who…
- Can motivate and lead a small, talented team
- Enjoys streamlining processes, including using AI to make things faster and smarter
- Has an eye for detail and high standards (and isn’t afraid to mark things up until they’re right)
- Can think on the spot with clients, suggesting creative, cost-effective digital solutions
- Is confident in new business and marketing conversations
- Can build trust in client meetings and brainstorm live
- Willing to jump in and help with hands-on work — from HTML emails to eLearning modules and design/animation tweaks — when needed (not all of these skills are required but beneficial)
- Stays calm under pressure and delivers at speed without dropping quality
- Mentors and supports others
- Ideally, has run or been close to running a small business or a similar leadership role
…then you’ll probably fit right in and we want to hear from you!
Digital Operations Lead - What we offer:
At Artery, we promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the diverse and multicultural nature of the UK workforce and society in general and we are committed to principles of fairness and mutual respect.
- A competitive salary and bonus scheme after probation
- Contributory pension scheme
- Employee ownership trust profit share (after 12 months)
- Generous holiday entitlement
- Flexible 100% remote working policy
- A healthy work life balance - occasional longer days required to meet client deadlines, but not the norm
- A supportive, trusting, and experienced senior team behind you
- Ongoing social events throughout the year
Send us something that shows why you’re the right fit for this Digital Operations Lead opportunity — your CV, portfolio, examples of work, even a short video if you want. We’re more interested in your ability, mindset and track record than how slick your cover letter is.
Digital Operations Lead
Posted 2 days ago
Job Viewed
Job Description
Looking for a new challenge in 2025 as a Digital Operations Lead Join our team at Artery Digital !
Location: Sheffield, S2 4ER
Salary: £65k – £75k per annum
Job Type: Full-Time or Part-Time, Permanent
About Us:
Artery Digital has been around for 20+ years, creating design, animation, eLearning and digital solutions for healthcare and medical education agencies. We’re employee-owned, and 100% remote — with a team that’s smart, supportive and fiercely proud of the work we do.
Digital Operations Lead – The Role:
Until recently, the company was led by one person with a hand in almost every area: steering the ship, meeting clients, evolving processes, checking work, getting stuck in when deadlines were tight — and doing it all with a calm head and a sense of humour. That person is moving on (yes, it’s me), and we’re looking for someone who can be a central player in our senior team — steering projects, motivating people, and happily pitching in when deadlines are tight.
As Digital Operations Lead, you’ll be central to how we run, delivering projects smoothly, motivating the team, and helping shape the future of the business. It’s a mix of leadership, problem-solving, and hands-on involvement — ideal for someone who enjoys variety and isn’t afraid to roll up their sleeves when needed.
We’re looking for a rare kind of person to join us as a Digital Operations Lead. This isn’t your average “head of” job.
Digital Operations Lead – Key Responsibilities:
- Lead and support the team day-to-day, ensuring quality stays consistently high
- Evolve and improve how we work, including streamlining processes and adopting smarter tools
- Oversee delivery of projects in pharma and medical education — often fast-paced, always rewarding
- Manage and nurture client relationships, helping to grow accounts and spot new opportunities
- Contribute to business development and marketing activity
- Step in with hands-on support when needed (e.g. HTML emails, eLearning modules, design or animation tweaks)
- Foster a collaborative, motivated team culture built on trust and autonomy
Digital Operations Lead – You:
If you’re the sort of person who…
- Can motivate and lead a small, talented team
- Enjoys streamlining processes, including using AI to make things faster and smarter
- Has an eye for detail and high standards (and isn’t afraid to mark things up until they’re right)
- Can think on the spot with clients, suggesting creative, cost-effective digital solutions
- Is confident in new business and marketing conversations
- Can build trust in client meetings and brainstorm live
- Willing to jump in and help with hands-on work — from HTML emails to eLearning modules and design/animation tweaks — when needed (not all of these skills are required but beneficial)
- Stays calm under pressure and delivers at speed without dropping quality
- Mentors and supports others
- Ideally, has run or been close to running a small business or a similar leadership role
…then you’ll probably fit right in and we want to hear from you!
Digital Operations Lead - What we offer:
At Artery, we promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the diverse and multicultural nature of the UK workforce and society in general and we are committed to principles of fairness and mutual respect.
- A competitive salary and bonus scheme after probation
- Contributory pension scheme
- Employee ownership trust profit share (after 12 months)
- Generous holiday entitlement
- Flexible 100% remote working policy
- A healthy work life balance - occasional longer days required to meet client deadlines, but not the norm
- A supportive, trusting, and experienced senior team behind you
- Ongoing social events throughout the year
Send us something that shows why you’re the right fit for this Digital Operations Lead opportunity — your CV, portfolio, examples of work, even a short video if you want. We’re more interested in your ability, mindset and track record than how slick your cover letter is.
Digital Operations Manager, IT Manager
Posted 2 days ago
Job Viewed
Job Description
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: 65-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
- Allocate resources efficiently to ensure timely and successful project delivery.
- Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
- Oversee the daily operations of digital systems, applications, and infrastructure.
- Ensure high availability and performance of all IT services and applications.
- Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
- Manage application support activities to ensure the prompt resolution of incidents and service requests.
- Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
- Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
- Oversee the planning, execution, and delivery of technical projects.
- Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
- Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
- Ensure the implementation and adherence to cyber security policies and procedures.
- Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
- Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
- Oversee the end-to-end quality assurance process for all digital products and services.
- Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
- Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
- Develop and implement strategies to enhance digital operations and IT service delivery.
- Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
- Act as the primary point of contact for all digital operations-related matters.
- Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
- Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
- Manage and resolve high-priority incidents and critical issues.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Digital Operations Manager, IT Manager
Posted 2 days ago
Job Viewed
Job Description
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: 65-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
- Allocate resources efficiently to ensure timely and successful project delivery.
- Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
- Oversee the daily operations of digital systems, applications, and infrastructure.
- Ensure high availability and performance of all IT services and applications.
- Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
- Manage application support activities to ensure the prompt resolution of incidents and service requests.
- Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
- Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
- Oversee the planning, execution, and delivery of technical projects.
- Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
- Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
- Ensure the implementation and adherence to cyber security policies and procedures.
- Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
- Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
- Oversee the end-to-end quality assurance process for all digital products and services.
- Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
- Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
- Develop and implement strategies to enhance digital operations and IT service delivery.
- Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
- Act as the primary point of contact for all digital operations-related matters.
- Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
- Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
- Manage and resolve high-priority incidents and critical issues.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Digital Strategy Manager
Posted today
Job Viewed
Job Description
Overview:
The Manager of Digital Strategy will be responsible for developing and implementing the digital strategy of Process Automation organization. This role involves identifying digital opportunities, creating digital transformation roadmaps, and ensuring that digital initiatives align with business objectives to drive growth and innovation. The Manager of Digital Strategy collaborates with cross-functional teams, including IT, marketing, product management, and operations, to integrate digital technologies and strategies into the company’s overall business plan. This does is not require to be based in the UK.
Key Responsibilities:
- Develop and execute a comprehensive digital strategy that aligns with the Process Automation business objectives.
- Identify and prioritize digital opportunities and initiatives to drive business growth and innovation.
- Develop digital transformation roadmaps and implement best practices to drive change.
- Implement digital transformation projects, ensuring they are completed on time, within budget, and meet business objectives.
- Collaborate with IT, marketing, product management, and operations teams to integrate digital strategies into the overall business plan.
- Conduct market research and competitive analysis to identify trends and opportunities in the digital landscape.
- Use data-driven insights to inform digital strategies and decision-making.
- Ensure effective communication and alignment with stakeholders throughout the digital strategy lifecycle
- Monitor and analyze the performance of digital initiatives using key performance indicators (KPIs) and analytics tools.
- Ensure continuous improvement processes to enhance the effectiveness of digital strategies aligned to latest advancements in digital technologies & strategies.
Ideal Candidate Profile:
- Deep understanding of digital strategy development, implementation, and optimization.
- Knowledge of digital marketing, digital transformation, and emerging digital technologies.
- Ability to develop and execute long-term digital strategies aligned with business objectives.
- Experience in identifying digital opportunities and developing strategies to capitalize on them.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Excellent problem-solving skills with a proactive approach to addressing digital strategy challenges
- Proficiency in digital strategy tools and software, such as analytics platforms, CRM systems, and project management tools.
- Experience with digital marketing technologies, data analytics, and digital transformation tools.
- Strong leadership skills with the ability to inspire and lead a high-performing digital strategy team.
- Experience in managing cross-functional teams and working collaboratively with other senior executives.
Education & Qualifications:
- A bachelor’s degree in marketing, Business Administration, Information Technology, Digital Media, or a related field is typically required. Many Directors of Digital Strategy also hold advanced degrees such as an MBA or a master’s in digital marketing or information technology.
Professional certifications such as Certified Digital Marketing Professional (CDMP) or Certified ScrumMaster (CSM) can enhance a candidate’s credentials.
Digital Product Operations Analyst
Posted 2 days ago
Job Viewed
Job Description
This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth.
What You'll Be Doing:
- Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives.
- Work alongside Project Managers to deliver key projects from the digital roadmap.
- Capture, analyse, and document business requirements using tools like Jira and Confluence.
- Write clear user stories and acceptance criteria to support successful development cycles.
- Design and visualise process flows and improvements (current vs. future state).
- Lead and support user acceptance testing (UAT) and technical validations.
- Champion delivery best practices and continuous improvement across the PMO.
What You'll Bring:
- Experience in digital/eCommerce operations, analysis, or delivery.
- Proven ability to turn business goals into functional and technical documentation.
- Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like SAP.
- Strong analytical and communication skills, with experience using Jira, Confluence, and Visio.
- Ability to work independently while staying collaborative, with a genuine passion for digital innovation.
- Working knowledge of HTML, JavaScript, XML, or JSON is a bonus.
- Experience with Adobe Analytics or similar tools is a plus.
What Success Looks Like:
- Accurate, actionable user stories and process documentation.
- Strong collaboration with internal teams, HQ, and third parties.
- Clean backlogs with minimal outstanding issues.
- Proactive contributions to improving digital operations and delivery efficiency.
Additional Information:
- 12 Month Fixed Term Contract
- 37.5 hours per week
- 25 days' annual leave
- Discretionary performance-based bonus scheme
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Flexible Benefits allowance
- Private Medical Insurance
Ready to shape the future of Digital Commerce? Apply now!
Digital Product Operations Analyst
Posted 2 days ago
Job Viewed
Job Description
This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth.
What You'll Be Doing:
- Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives.
- Work alongside Project Managers to deliver key projects from the digital roadmap.
- Capture, analyse, and document business requirements using tools like Jira and Confluence.
- Write clear user stories and acceptance criteria to support successful development cycles.
- Design and visualise process flows and improvements (current vs. future state).
- Lead and support user acceptance testing (UAT) and technical validations.
- Champion delivery best practices and continuous improvement across the PMO.
What You'll Bring:
- Experience in digital/eCommerce operations, analysis, or delivery.
- Proven ability to turn business goals into functional and technical documentation.
- Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like SAP.
- Strong analytical and communication skills, with experience using Jira, Confluence, and Visio.
- Ability to work independently while staying collaborative, with a genuine passion for digital innovation.
- Working knowledge of HTML, JavaScript, XML, or JSON is a bonus.
- Experience with Adobe Analytics or similar tools is a plus.
What Success Looks Like:
- Accurate, actionable user stories and process documentation.
- Strong collaboration with internal teams, HQ, and third parties.
- Clean backlogs with minimal outstanding issues.
- Proactive contributions to improving digital operations and delivery efficiency.
Additional Information:
- 12 Month Fixed Term Contract
- 37.5 hours per week
- 25 days' annual leave
- Discretionary performance-based bonus scheme
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Flexible Benefits allowance
- Private Medical Insurance
Ready to shape the future of Digital Commerce? Apply now!
Be The First To Know
About the latest Digital operations Jobs in United Kingdom !
Digital Ad Operations Associate
Posted today
Job Viewed
Job Description
What you'll be doing
The Digital Ad Trafficker serves as the face of the brand and the front line of ad campaign execution in partnership with a Client Service
Digital Strategy Director (Health)
Posted today
Job Viewed
Job Description
About Us: VML HEALTH
VML HEALTH is a leading global healthcare agency that partners with clients to build connected experiences across the healthcare ecosystem. A deep understanding of individual needs and behaviour, and how they are connected, allows us to create seamless experiences. And when these experiences are personalized, unique and relevant at every touchpoint, their power is all the more profound.
We power connections beyond science into human behaviour. We believe that science can change the world and that changing the world starts with a single person behaving differently. Overcoming beliefs and barriers to make life better for patients and healthcare communities is second nature to us.
Within VML HEALTH is the Global Strategy Team (GST), home to a diverse set of strategic thinkers. It represents the highest levels of strategic competency under an agile business model, working independently with clients or as part of an integrated agency team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub.
About the Position
Title: Strategy Director (Digital)
Reports to: Head of Engagement Strategy
Location : Can be based either in our London or Manchester office (hybrid)
This role requires someone with experience either working within a dedicated heath agency or managing pharma clients.
Where you shine
As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capability, providing leadership across strategy, and innovation in customer engagement practices.
The Strategy Director operates independently, leveraging a team of junior engagement strategists to help drive projects, organic growth and new business. The Senior Engagement Strategist is expected to manage the discovery, synthesis, development and business impact of engagement strategies. Like all strategists on our team, you’ll be expected to inspire change through innate curiosity, a drive for impact, and an orientation that puts strategy into immediate action.
What your success will look like
Your Day-to-Day Impact:
- Develop a deep understanding of our clients’ customers’ wants, needs, and behaviors across the full customer journey
- Oversee the development and orchestration of engagement and omnichannel strategy – connection of strategic goals to engagement priorities to channel specific strategies (e.g. social, CRM, website, paid media, apps, rep-delivered and more) This includes building connected ecosystems and enabling personalization at scale to maximize customer impact and drive business results.
- Sets expectations for how the segment/audience profile fits into the project and how it helps set the stage
- Strong understanding of various analytical frameworks and methodologies, and the ability to analyze and translate data into a concise story
- Lead workshop planning and proposals, development of measurement strategy and analytics approaches, execution of engagement planning and tactical exercises, and content generation and presentation strategies
Your role with clients:
- Oversees strategic development on at least one major client and/or oversee multiple clients
- Engages with and helps manage senior client relationships as a key strategic and business partner
- Lead and support engagement strategy development on new business pitches
- Constantly seeks to improve client work and actively analyzes client’s challenges and opportunities
- Provides key support and partnership in leading key strategy deliverables by guiding the strategic direction in relation to our clients’ brand development and marketing approach
Your Role in Team Growth:
- Provide guidance and support to Junior and Mid Engagement strategists in strategy development
- Recognize how to motivate junior strategists – what they need to learn and where they can contribute
- Challenges team to uncover innovative tools and ideas, and to pursue growth opportunities
- Demonstrates and inspires team to take risks and challenge convention
- Collaborate effectively with other strategists, Client Engagement, Medical, and Creative disciplines on business, brand and communications strategies
Who you are and what you bring
- 7-13 years of experience in overall research and strategic planning experience
- HCP and DTC marketing agency experience
- Critical and analytical thinker, innovator and visionary that inspires creativity
- Demonstrates passion, familiarity, and curiosity with the practice
- Deep understading of Global, Regional and local communication context, and strong experience in developing communication plans across these levels.
- A genuine passion for driving innovation within engagement strategy practices
- Excellent collaboration skills across various business functions, from tech enablement, data, and digital and hybrid production.
- Able to develop strong client relationships and trust based on deep immersion in the client’s business
- Highly collaborative and able to work effectively across internal and external stakeholders
- Excellent written and verbal communication skills
- Minimum of a bachelor’s degree and a multidisciplinary background, including developing business strategy, marketing strategy, consumer insight, and/or
Digital Strategy Director (Health)
Posted today
Job Viewed
Job Description
About Us: VML HEALTH
VML HEALTH is a leading global healthcare agency that partners with clients to build connected experiences across the healthcare ecosystem. A deep understanding of individual needs and behaviour, and how they are connected, allows us to create seamless experiences. And when these experiences are personalized, unique and relevant at every touchpoint, their power is all the more profound.
We power connections beyond science into human behaviour. We believe that science can change the world and that changing the world starts with a single person behaving differently. Overcoming beliefs and barriers to make life better for patients and healthcare communities is second nature to us.
Within VML HEALTH is the Global Strategy Team (GST), home to a diverse set of strategic thinkers. It represents the highest levels of strategic competency under an agile business model, working independently with clients or as part of an integrated agency team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub.
About the Position
Title: Strategy Director (Digital)
Reports to: Head of Engagement Strategy
Location : Can be based either in our London or Manchester office (hybrid)
This role requires someone with experience either working within a dedicated heath agency or managing pharma clients.
Where you shine
As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capability, providing leadership across strategy, and innovation in customer engagement practices.
The Strategy Director operates independently, leveraging a team of junior engagement strategists to help drive projects, organic growth and new business. The Senior Engagement Strategist is expected to manage the discovery, synthesis, development and business impact of engagement strategies. Like all strategists on our team, you’ll be expected to inspire change through innate curiosity, a drive for impact, and an orientation that puts strategy into immediate action.
What your success will look like
Your Day-to-Day Impact:
- Develop a deep understanding of our clients’ customers’ wants, needs, and behaviors across the full customer journey
- Oversee the development and orchestration of engagement and omnichannel strategy – connection of strategic goals to engagement priorities to channel specific strategies (e.g. social, CRM, website, paid media, apps, rep-delivered and more) This includes building connected ecosystems and enabling personalization at scale to maximize customer impact and drive business results.
- Sets expectations for how the segment/audience profile fits into the project and how it helps set the stage
- Strong understanding of various analytical frameworks and methodologies, and the ability to analyze and translate data into a concise story
- Lead workshop planning and proposals, development of measurement strategy and analytics approaches, execution of engagement planning and tactical exercises, and content generation and presentation strategies
Your role with clients:
- Oversees strategic development on at least one major client and/or oversee multiple clients
- Engages with and helps manage senior client relationships as a key strategic and business partner
- Lead and support engagement strategy development on new business pitches
- Constantly seeks to improve client work and actively analyzes client’s challenges and opportunities
- Provides key support and partnership in leading key strategy deliverables by guiding the strategic direction in relation to our clients’ brand development and marketing approach
Your Role in Team Growth:
- Provide guidance and support to Junior and Mid Engagement strategists in strategy development
- Recognize how to motivate junior strategists – what they need to learn and where they can contribute
- Challenges team to uncover innovative tools and ideas, and to pursue growth opportunities
- Demonstrates and inspires team to take risks and challenge convention
- Collaborate effectively with other strategists, Client Engagement, Medical, and Creative disciplines on business, brand and communications strategies
Who you are and what you bring
- 7-13 years of experience in overall research and strategic planning experience
- HCP and DTC marketing agency experience
- Critical and analytical thinker, innovator and visionary that inspires creativity
- Demonstrates passion, familiarity, and curiosity with the practice
- Deep understading of Global, Regional and local communication context, and strong experience in developing communication plans across these levels.
- A genuine passion for driving innovation within engagement strategy practices
- Excellent collaboration skills across various business functions, from tech enablement, data, and digital and hybrid production.
- Able to develop strong client relationships and trust based on deep immersion in the client’s business
- Highly collaborative and able to work effectively across internal and external stakeholders
- Excellent written and verbal communication skills
- Minimum of a bachelor’s degree and a multidisciplinary background, including developing business strategy, marketing strategy, consumer insight, and/or