256 Digital Operations jobs in the United Kingdom
Digital Operations Lead
Posted 1 day ago
Job Viewed
Job Description
The Digital Operations Lead will play a pivotal role in managing and optimising digital platforms, ensuring seamless operations into this business. This position requires a detail-oriented professional with expertise in digital systems and operational efficiency.
Client Details
Our client is a rapidly evolving organisation focused on enhancing customer and retailer experiences across Europe. They are committed to digital innovation and operational excellence to drive growth and efficiency.
Description
- Manage and maintain digital platforms to ensure consistent performance and reliability.
- Oversee digital operations and implement strategies to enhance efficiency.
- Collaborate with cross-functional teams to align digital initiatives with business goals.
- Analyse operational data and provide actionable insights for process improvement.
- Ensure compliance with industry standards and best practices in digital operations.
- Support the development and deployment of new digital tools and technologies.
- Monitor key performance indicators to track the success of digital initiatives.
- Provide technical guidance and troubleshooting support for digital systems.
Profile
Mandatory
- 5+ years in a similar role
- Proven experience in marketing and sales operations, commercial platform management, or retailer enablement in a multi-market or European context
- Track record of managing system roll-outs combined with successful business change initiatives
- Deep knowledge of retailer operations, customer journeys, and lead management best practices
- Strong commercial focus with the ability to develop and drive business cases and measure impact
- Excellent stakeholder management skills, able to build relationships across markets, IT, and commercial teams
- Agile and delivery-oriented mindset, capable of navigating complex environments while maintaining momentum
- Collaborative approach with cultural sensitivity to work effectively across diverse teams and external partners
Desirable
- Experience establishing new operational functions or capabilities within complex organisations
Job Offer
- Competitive salary ranging from 74,000 to 82,000 based on experience.
- Hybrid working 3 days in the office/2 days at home.
- Comprehensive benefits package, including perks outlined in the job description.
- Opportunities to work within the business services industry in a medium-sized organisation.
- A permanent role offering stability and growth potential.
- A supportive and professional work environment focused on innovation.
Digital Operations Lead
Posted 3 days ago
Job Viewed
Job Description
The Digital Operations Lead will play a pivotal role in managing and optimising digital platforms, ensuring seamless operations into this business. This position requires a detail-oriented professional with expertise in digital systems and operational efficiency.
Client Details
Our client is a rapidly evolving organisation focused on enhancing customer and retailer experiences across Europe. They are committed to digital innovation and operational excellence to drive growth and efficiency.
Description
- Manage and maintain digital platforms to ensure consistent performance and reliability.
- Oversee digital operations and implement strategies to enhance efficiency.
- Collaborate with cross-functional teams to align digital initiatives with business goals.
- Analyse operational data and provide actionable insights for process improvement.
- Ensure compliance with industry standards and best practices in digital operations.
- Support the development and deployment of new digital tools and technologies.
- Monitor key performance indicators to track the success of digital initiatives.
- Provide technical guidance and troubleshooting support for digital systems.
Profile
Mandatory
- 5+ years in a similar role
- Proven experience in marketing and sales operations, commercial platform management, or retailer enablement in a multi-market or European context
- Track record of managing system roll-outs combined with successful business change initiatives
- Deep knowledge of retailer operations, customer journeys, and lead management best practices
- Strong commercial focus with the ability to develop and drive business cases and measure impact
- Excellent stakeholder management skills, able to build relationships across markets, IT, and commercial teams
- Agile and delivery-oriented mindset, capable of navigating complex environments while maintaining momentum
- Collaborative approach with cultural sensitivity to work effectively across diverse teams and external partners
Desirable
- Experience establishing new operational functions or capabilities within complex organisations
Job Offer
- Competitive salary ranging from 74,000 to 82,000 based on experience.
- Hybrid working 3 days in the office/2 days at home.
- Comprehensive benefits package, including perks outlined in the job description.
- Opportunities to work within the business services industry in a medium-sized organisation.
- A permanent role offering stability and growth potential.
- A supportive and professional work environment focused on innovation.
Central Digital Operations Lead (12M FTC)
Posted 4 days ago
Job Viewed
Job Description
In a nutshell
You will play a role in centrally co-ordinating our Groceries Online propositions by ensuring that the relevant teams have the right process, labour standards, and equipment for the job. The day-to-day activities of the role may vary dependent on the proposition that you are working on e.g., Planning, Communications and Insight, Operating Model improvements, P&L co-ordination. You will work closely with and influence a range of stakeholders to ensure we are delivering excellence in operations and leading the frontline with store teams to continually evolve and improve the customer experience.
You will act as a Subject Matter Expert and represent Groceries Online in the relevant change forums, ensuring that Transformation, Change and Product teams deliver solution with minimal impact to the operation.
What you need to do
Maintain procedural and labour documentation for work streams as and when identified and updated.
Support in the maintenance and updating of relevant systems e.g., ILS, DOP, and Our Sainsburys.
Ensure all relevant risk assessments because of any process or procedural changes are updated to required time scales.
Work with the relevant teams to deliver against targets as well as planning for and delivering growth and change, enabling sales.
Support, coach, train and advise retail operations both reactively and proactively; ensuring ourcustomers receive a market leading experience.
Ensure our propositions follow all safe and legal processes, creating a safe working environment.
Engage, plans and manage key events and trading periods such as Christmas, Easter and summer trading.
Support in new store openings, ensuring that teams are set up to deliver operational KPIs.
Management of user Acceptance Testing for all Groceries Online store facing system changes
Co-ordinate ad-hoc requests from Senior management.
Work closely with other operational, trading and retail functions to support the delivery of key SLAs and performance measures, including understanding and communication of where improvement is required.
Occasional weekend working to support timely resolution of queries
What you need to know
Subject matter expert on all aspects of Groceries Online operational process, policies, and standards,
Familiarity and experience with Groceries store-facing systems
Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot
Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.
What you need to show
Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team
Strong appreciation for the dynamic retail environment and an ability to work at pace
Strong communication and stakeholder management skills across all levels of management
Ability to achieve deadlines and targets to timescale
Skill to adapt workload and timescales at short notice
Capability to understand issues and proactively prioritise and manage multiple tasks
Capacity to work as a self-directed individual, planning and prioritising workload with minimal supervision
What decisions I can make
All decisions relevant to the role as applicable
Resources available to me
Support from Central and Field Online teams
We are committed to being a truly inclusive retailer so youll be welcomed whoever you are and wherever you work. Around here, theres always the chance to try something new whether thats as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, well also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks pay for maternity or adoption leave and up to 4 weeks pay for paternity leave.
Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Central Digital Operations Lead (9M FTC)
Posted 4 days ago
Job Viewed
Job Description
In a nutshell
You will play a role in centrally co-ordinating our Groceries Online propositions by ensuring that the relevant teams have the right process, labour standards, and equipment for the job. The day-to-day activities of the role may vary dependent on the proposition that you are working on e.g., Planning, Communications and Insight, Operating Model improvements, P&L co-ordination. You will work closely with and influence a range of stakeholders to ensure we are delivering excellence in operations and leading the frontline with store teams to continually evolve and improve the customer experience.
You will act as a Subject Matter Expert and represent Groceries Online in the relevant change forums, ensuring that Transformation, Change and Product teams deliver solution with minimal impact to the operation.
What you need to do
Maintain procedural and labour documentation for work streams as and when identified and updated.
Support in the maintenance and updating of relevant systems e.g., ILS, DOP, and Our Sainsburys.
Ensure all relevant risk assessments because of any process or procedural changes are updated to required time scales.
Work with the relevant teams to deliver against targets as well as planning for and delivering growth and change, enabling sales.
Support, coach, train and advise retail operations both reactively and proactively; ensuring ourcustomers receive a market leading experience.
Ensure our propositions follow all safe and legal processes, creating a safe working environment.
Engage, plans and manage key events and trading periods such as Christmas, Easter and summer trading.
Support in new store openings, ensuring that teams are set up to deliver operational KPIs.
Management of user Acceptance Testing for all Groceries Online store facing system changes
Co-ordinate ad-hoc requests from Senior management.
Work closely with other operational, trading and retail functions to support the delivery of key SLAs and performance measures, including understanding and communication of where improvement is required.
Occasional weekend working to support timely resolution of queries
What you need to know
Subject matter expert on all aspects of Groceries Online operational process, policies, and standards,
Familiarity and experience with Groceries store-facing systems
Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot
Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.
What you need to show
Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team
Strong appreciation for the dynamic retail environment and an ability to work at pace
Strong communication and stakeholder management skills across all levels of management
Ability to achieve deadlines and targets to timescale
Skill to adapt workload and timescales at short notice
Capability to understand issues and proactively prioritise and manage multiple tasks
Capacity to work as a self-directed individual, planning and prioritising workload with minimal supervision
What decisions I can make
All decisions relevant to the role as applicable
Resources available to me
Support from Central and Field Online teams
We are committed to being a truly inclusive retailer so youll be welcomed whoever you are and wherever you work. Around here, theres always the chance to try something new whether thats as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, well also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks pay for maternity or adoption leave and up to 4 weeks pay for paternity leave.
Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Digital Operations Manager, IT Manager, IT Support Manager
Posted 1 day ago
Job Viewed
Job Description
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: 60-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
- Allocate resources efficiently to ensure timely and successful project delivery.
- Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
- Oversee the daily operations of digital systems, applications, and infrastructure.
- Ensure high availability and performance of all IT services and applications.
- Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
- Manage application support activities to ensure the prompt resolution of incidents and service requests.
- Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
- Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
- Oversee the planning, execution, and delivery of technical projects.
- Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
- Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
- Ensure the implementation and adherence to cyber security policies and procedures.
- Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
- Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
- Oversee the end-to-end quality assurance process for all digital products and services.
- Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
- Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
- Develop and implement strategies to enhance digital operations and IT service delivery.
- Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
- Act as the primary point of contact for all digital operations-related matters.
- Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
- Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
- Manage and resolve high-priority incidents and critical issues.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Digital Operations Manager, IT Manager, IT Support Manager
Posted 1 day ago
Job Viewed
Job Description
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: 60-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
- Allocate resources efficiently to ensure timely and successful project delivery.
- Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
- Oversee the daily operations of digital systems, applications, and infrastructure.
- Ensure high availability and performance of all IT services and applications.
- Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
- Manage application support activities to ensure the prompt resolution of incidents and service requests.
- Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
- Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
- Oversee the planning, execution, and delivery of technical projects.
- Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
- Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
- Ensure the implementation and adherence to cyber security policies and procedures.
- Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
- Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
- Oversee the end-to-end quality assurance process for all digital products and services.
- Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
- Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
- Develop and implement strategies to enhance digital operations and IT service delivery.
- Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
- Act as the primary point of contact for all digital operations-related matters.
- Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
- Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
- Manage and resolve high-priority incidents and critical issues.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Digital Operations Manager, IT Manager, IT Support Manager
Posted 4 days ago
Job Viewed
Job Description
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: 60-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
- Allocate resources efficiently to ensure timely and successful project delivery.
- Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
- Oversee the daily operations of digital systems, applications, and infrastructure.
- Ensure high availability and performance of all IT services and applications.
- Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
- Manage application support activities to ensure the prompt resolution of incidents and service requests.
- Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
- Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
- Oversee the planning, execution, and delivery of technical projects.
- Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
- Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
- Ensure the implementation and adherence to cyber security policies and procedures.
- Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
- Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
- Oversee the end-to-end quality assurance process for all digital products and services.
- Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
- Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
- Develop and implement strategies to enhance digital operations and IT service delivery.
- Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
- Act as the primary point of contact for all digital operations-related matters.
- Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
- Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
- Manage and resolve high-priority incidents and critical issues.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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Digital Operations Manager, IT Manager, IT Support Manager
Posted 4 days ago
Job Viewed
Job Description
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: 60-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
- Allocate resources efficiently to ensure timely and successful project delivery.
- Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
- Oversee the daily operations of digital systems, applications, and infrastructure.
- Ensure high availability and performance of all IT services and applications.
- Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
- Manage application support activities to ensure the prompt resolution of incidents and service requests.
- Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
- Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
- Oversee the planning, execution, and delivery of technical projects.
- Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
- Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
- Ensure the implementation and adherence to cyber security policies and procedures.
- Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
- Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
- Oversee the end-to-end quality assurance process for all digital products and services.
- Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
- Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
- Develop and implement strategies to enhance digital operations and IT service delivery.
- Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
- Act as the primary point of contact for all digital operations-related matters.
- Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
- Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
- Manage and resolve high-priority incidents and critical issues.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Senior Manager-Digital Product Operations
Posted 4 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Join the international acquisition team to create and evolve the experiences for people to get an Amex card in more than 25 countries. You'll join the leadership team leading a critical function providing portfolio and investment insights and enabling the product team to focus on and deliver experiences our customers will love!
We guide & support over 40 product managers & 20 scrum teams in two key responsibilities; portfolio optimisation and capacity management.
**How will you make an impact in this role?**
In support of portfolio optimisation you will provide tools, context and insights to enable our team's focus on the most valuable improvements to our customer journeys. A big part of the day to day is ensuring clarity of our goals and providing the operational leadership, working with cross-functional teams, to surface the critical metrics and to ensure we are progressing towards them effectively.
In support of capacity management we strive to deliver effective forecasting tools and solutions to report and link our strategy/roadmap with the capacity plan and capacity planning to keep our internal partners aware and supportive. The portfolio is constantly shifting as new requests come in and previous forecasts evolve.
Your responsibilities include:
+ Lead the creation our roadmap and backlog templates and the processes to maintain them and publish them out to market teams and other key partners.
+ You will run the annual investment process for our team, proactively working with product leaders and partners to provide transparency and insight
+ Manage the ad-hoc process for investing in new requests, ensuring the right approvals are in place and funding is available. Provide visibility of the ad-hoc demand for better decision making
+ Take accountability for tracking and publishing our team's critical success metrics and the status for our top initiatives. This often requires collaboration across different functions to get the right data into effective MIS for decision making and performance tracking
+ Drive improvements that enable and empower the 40 product managers with tools and information to help them succeed in delivering value to our customers.
**To be successful you have:**
+ A passion for technology improving customer and user lives.
+ Strong problem solving skills - we work with a large, global, portfolio of investments and finding tools and processes to enable effective decision making.
+ Outstanding written & verbal communication skills. You're able to articulate the reasons behind your work and piece together a compelling story to explain our portfolio and roadmap
+ Endless curiosity coupled with a proven ability to learn.
+ Strong collaboration & relationship skills
+ The spirit of an entrepreneur with an ability to contribute in crafting our strategy and evolving the how we operate to drive the best results. Your job doesn't end with your job description.
+ Experience with software such as Jira and Rally, Confluence, slack, Microsoft excel, mural, AirTable, a strong plus.
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Product
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25013888
Digital Strategy Director (Health)
Posted 7 days ago
Job Viewed
Job Description
About Us: VML HEALTH
VML HEALTH is a leading global healthcare agency that partners with clients to build connected experiences across the healthcare ecosystem. A deep understanding of individual needs and behaviour, and how they are connected, allows us to create seamless experiences. And when these experiences are personalized, unique and relevant at every touchpoint, their power is all the more profound.
We power connections beyond science into human behaviour. We believe that science can change the world and that changing the world starts with a single person behaving differently. Overcoming beliefs and barriers to make life better for patients and healthcare communities is second nature to us.
Within VML HEALTH is the Global Strategy Team (GST), home to a diverse set of strategic thinkers. It represents the highest levels of strategic competency under an agile business model, working independently with clients or as part of an integrated agency team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub.
About the Position
Title: Strategy Director (Digital)
Reports to: Head of Engagement Strategy
Location : Can be based either in our London or Manchester office (hybrid)
This role requires someone with experience either working within a dedicated heath agency or managing pharma clients.
Where you shine
As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capability, providing leadership across strategy, and innovation in customer engagement practices.
The Strategy Director operates independently, leveraging a team of junior engagement strategists to help drive projects, organic growth and new business. The Senior Engagement Strategist is expected to manage the discovery, synthesis, development and business impact of engagement strategies. Like all strategists on our team, you’ll be expected to inspire change through innate curiosity, a drive for impact, and an orientation that puts strategy into immediate action.
What your success will look like
Your Day-to-Day Impact:
- Develop a deep understanding of our clients’ customers’ wants, needs, and behaviors across the full customer journey
- Oversee the development and orchestration of engagement and omnichannel strategy – connection of strategic goals to engagement priorities to channel specific strategies (e.g. social, CRM, website, paid media, apps, rep-delivered and more) This includes building connected ecosystems and enabling personalization at scale to maximize customer impact and drive business results.
- Sets expectations for how the segment/audience profile fits into the project and how it helps set the stage
- Strong understanding of various analytical frameworks and methodologies, and the ability to analyze and translate data into a concise story
- Lead workshop planning and proposals, development of measurement strategy and analytics approaches, execution of engagement planning and tactical exercises, and content generation and presentation strategies
Your role with clients:
- Oversees strategic development on at least one major client and/or oversee multiple clients
- Engages with and helps manage senior client relationships as a key strategic and business partner
- Lead and support engagement strategy development on new business pitches
- Constantly seeks to improve client work and actively analyzes client’s challenges and opportunities
- Provides key support and partnership in leading key strategy deliverables by guiding the strategic direction in relation to our clients’ brand development and marketing approach
Your Role in Team Growth:
- Provide guidance and support to Junior and Mid Engagement strategists in strategy development
- Recognize how to motivate junior strategists – what they need to learn and where they can contribute
- Challenges team to uncover innovative tools and ideas, and to pursue growth opportunities
- Demonstrates and inspires team to take risks and challenge convention
- Collaborate effectively with other strategists, Client Engagement, Medical, and Creative disciplines on business, brand and communications strategies
Who you are and what you bring
- 7-13 years of experience in overall research and strategic planning experience
- HCP and DTC marketing agency experience
- Critical and analytical thinker, innovator and visionary that inspires creativity
- Demonstrates passion, familiarity, and curiosity with the practice
- Deep understading of Global, Regional and local communication context, and strong experience in developing communication plans across these levels.
- A genuine passion for driving innovation within engagement strategy practices
- Excellent collaboration skills across various business functions, from tech enablement, data, and digital and hybrid production.
- Able to develop strong client relationships and trust based on deep immersion in the client’s business
- Highly collaborative and able to work effectively across internal and external stakeholders
- Excellent written and verbal communication skills
- Minimum of a bachelor’s degree and a multidisciplinary background, including developing business strategy, marketing strategy, consumer insight, and/or account planning
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