323 Digital Retail jobs in the United Kingdom

We're delighted to offer an exciting Graduate or early career Digital Marketing Executive opportunity, with a market-leading brand in the luxury homes sector. Their products adorn some of the nicest houses across the UK, with a reputation for excellent customer service and bespoke, beautiful product design.

About The Role

This is a hands-on role built for someone at the start of their digital marketing journey - curious, ambitious and eager to learn by doing. Reporting to the Marketing Manager, you'll play a key role in planning and executing campaigns across digital channels, gaining real responsibility and growing your skills along the way.

As an important member of the digital marketing team, you will be responsible for creating content for Instagram, Facebook, Pinterest, TikTok & more - especially reels, stories, and short-form video.

You will have experience in planning and scheduling monitor engagement and performance, and support influencer and brand ambassador activity with briefs, post coordination, and tagged content management.

What's important is that you have a passion for digital marketing, enjoy writing compelling copy for blogs, emails, product descriptions - always with a constant tone of voice and SEO in mind.

About You

• You've studied or have relevant work experience in digital marketing and are now looking for a role where you can take on real responsibility and make an impact.
• You're active on social media and have created content (reels, stories, etc.).
• You're organised, self-motivated, and don't need micro-managing.
• You can juggle tasks and keep campaigns on track.
• You have a flair for design - Canva, Photoshop, Illustrator are familiar tools.
• You want a role where you can learn and grow.

If this sounds interesting and you want a varied role with real progression opportunities where your skills will be nurtured and you will play a crucial part in a business' growth strategy then don't delay and send us your CV today!

The role is office-based in Baldock, based in an idyllic location that is only accessible by car. This role is commutable from Letchworth, Hitchin, Stevenage, Hertford, Hatfield, St. Albans, Hemel Hempstead, Milton Keynes, Bishop's Stortford, Cheshunt, Hoddesdon, Luton, Dunstable, Leighton Buzzard, Royston, St. Neots, Huntingdon, Bedford and Cambridge.

Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK.

For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

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Customer Experience Manager

Hemel Hempstead
Full-time | Permanent
£45,000 per annum

About the Company

Our client is a rapidly expanding multi-company group specialising in maintenance, compliance, and retrofit services within Social Housing.

The Opportunity

Our client is currently recruiting for a Customer Experience Manager to join their team in Hemel Hempstead. This is a key leadership role responsible for managing and optimising all customer experience touchpoints, ensuring outstanding service delivery to internal and external stakeholders alike.

Key Responsibilities

• Manage and continuously improve the customer journey across all service areas.
• Develop strong relationships with both new and existing customers.
• Ensure contract delivery meets or exceeds both company and client expectations.
• Act as the escalation point for complex or unresolved customer queries.
• Monitor client satisfaction levels, taking proactive measures to address any issues.
• Foster clear, effective communication across teams and with clients.
• Promote a positive, commercially aware culture aligned with the organisation’s core values.
• Provide guidance on technical and procedural matters when needed.
• Lead workload planning, team performance, and resource allocation.
• Ensure health and safety is prioritised in all decision-making processes.
• Support and develop the team through one-to-ones, PDPs, and ongoing coaching.
• Champion employee engagement, development, and succession planning.
• Encourage knowledge sharing and collaboration within and across teams.
• Act as a role model for the company’s values and behaviours.

Ideal Candidate Profile

• Background in a customer-facing, service-led leadership role
• Demonstrated customer-centric approach
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Experience in data analysis and customer insights
• Proven ability to lead teams , drive engagement, and manage performance
• Highly organised, proactive, and commercially aware
• Must have previous Social Housing Experience.

What’s on Offer

• Competitive salary: £0,000 – £4 000 per annum
• Opportunity to join a growing, values-led organisation
• A supportive team environment with real investment in people
• Ongoing career development and progression opportunities
• The chance to make a meaningful impact in a critical business function

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Customer Experience Manager

Hemel Hempstead
Full-time | Permanent
£45,000 per annum

About the Company

Our client is a rapidly expanding multi-company group specialising in maintenance, compliance, and retrofit services within Social Housing.

The Opportunity

Our client is currently recruiting for a Customer Experience Manager to join their team in Hemel Hempstead. This is a key leadership role responsible for managing and optimising all customer experience touchpoints, ensuring outstanding service delivery to internal and external stakeholders alike.

Key Responsibilities

• Manage and continuously improve the customer journey across all service areas.
• Develop strong relationships with both new and existing customers.
• Ensure contract delivery meets or exceeds both company and client expectations.
• Act as the escalation point for complex or unresolved customer queries.
• Monitor client satisfaction levels, taking proactive measures to address any issues.
• Foster clear, effective communication across teams and with clients.
• Promote a positive, commercially aware culture aligned with the organisation’s core values.
• Provide guidance on technical and procedural matters when needed.
• Lead workload planning, team performance, and resource allocation.
• Ensure health and safety is prioritised in all decision-making processes.
• Support and develop the team through one-to-ones, PDPs, and ongoing coaching.
• Champion employee engagement, development, and succession planning.
• Encourage knowledge sharing and collaboration within and across teams.
• Act as a role model for the company’s values and behaviours.

Ideal Candidate Profile

• Background in a customer-facing, service-led leadership role
• Demonstrated customer-centric approach
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Experience in data analysis and customer insights
• Proven ability to lead teams , drive engagement, and manage performance
• Highly organised, proactive, and commercially aware
• Must have previous Social Housing Experience.

What’s on Offer

• Competitive salary: £0,000 – £4 000 per annum
• Opportunity to join a growing, values-led organisation
• A supportive team environment with real investment in people
• Ongoing career development and progression opportunities
• The chance to make a meaningful impact in a critical business function

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Experience Advisor you will be supporting members with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

Job Offer

Salary of 26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

 Customer Experience Manager – Hemel Hempstead

Location: Hemel Hempstead
Job Type: Full-Time

A leading and fast-growing property maintenance group, with a strong national presence and a focus on social housing, is seeking a Customer Experience Manager to join their team in Hemel Hempstead. This multi-company organisation specialises in maintenance, compliance, and retrofit services, with ambitious plans for continued UK-wide expansion.

The Opportunity:
This is a key role responsible for managing all customer experience touch points. You'll lead the way in delivering exceptional service to internal and external stakeholders, ensuring satisfaction and continuous improvement across contracts and customer journeys.

Key Responsibilities:

• Build and maintain strong relationships with customers and clients

• Ensure service delivery meets or exceeds internal and client expectations

• Handle escalated client/customer queries with professionalism

• Proactively monitor satisfaction levels and resolve issues swiftly

• Enhance communication pathways with all stakeholders

• Foster positive working relationships and promote collaboration

• Support team development through planning, mentoring, and coaching

• Embed health and safety best practices into daily operations

• Conduct effective 1:1s and performance development planning

• Drive team engagement and community involvement

• Encourage knowledge sharing and continuous learning

Skills & Experience:

• Strong customer-first mindset

• Excellent communication and interpersonal skills

• Ability to interpret and act on data insights

• Skilled in conflict resolution and problem-solving

• Confident team leadership and collaborative approach

Ideal for candidates with experience in customer-focused roles within social housing, property services, or compliance-driven industries.

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

With our client's business in a maturing phase, we are looking for an individual who can support the CX Manager in delivering foundational processes and tracking that enables growth and innovation in the future.
Below are core duties of the position;-
Support the enhancement of customer journey programme across B2B and B2C audiences, by identifying and delivering on quick win opportunities.
Maintain governance of internal and external policies and processes, making updates where required and communicating these to relevant teams and stakeholders.
Represent the voice of the customer within the business to ensure the needs of customers are considered with business activities, working with delivery & operations teams to ensure their service & experience vision is achieved.
Support the execution of the Voice of the Customer programme, including gathering and organising customer feedback, NPS, and satisfaction data.
Support the business wide Voice of Customer programme and engage with stakeholders to drive improvements in NPS and customer satisfaction across customer segments
Develop customer facing communication, collateral and initiatives, with marketing and customer operations teams.
Develop and attend customer and community engagement events representing our client.
Work with internal teams and external partners to support the delivery of customer experience initiatives and ensure alignment with service standards.
Help prepare training materials and customer-facing communications in collaboration with the CX Manager and marketing.
Skills required:-
Essential:
Knowledge of and experience in the consumer services sector (utilities, communications, banking) and consumer protection regulation.
Experience of supporting a voice of customer programme including customer satisfaction and NPS measurement and metrics, and wider customer insights.
Experience in identifying and implementing operational processes to improve service delivery
Ability to work both independently and as part of a cross-functional team in a matrix environment, taking initiative to drive projects forward.
Desirable:
Willingness to learn and understand heat network metering, billing and customer service platforms and software
It is desirable to have strong Excel skills as the role will involve interrogating data.
It would be desirable to have working knowledge of, and experience in the heat network sector, including Heat Trust and its service standards.
Knowledge of, or ability to learn how to use customer relationship management (CRM) tools and other digital platforms
Key competencies of the role are:
Attention to detail
Continuous Improvement mindset (experience with identifying inefficiencies and driving process enhancements)
Customer centric mindset (understands how internal processes impact the customer journey)
Strong organisational skills and ability to work across multiple workstreams
Ability to work with and scrutinise data via excel to identify trends
Previous experience that would suit this role include:
Project Support Officer
Customer case management role (complaints, close the loop)
Continuous Improvement/Operational Excellence exec
For more information on this excellent opportunity with our market leading renewable energy client, please contact the recruitment team on (phone number removed) or apply online & we will get back to you.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Customer Experience Analyst

37,300 - 40,250 (London)

34,750 - 37,350 (Durham, Lytham, Glasgow)

Hybrid

28.9% Pension

Opportunity

Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices.

The role holder will also influence and build relationships across the business to embed new ways of working with a core Data & CRM team, Content team and Service Design & Development teams.

Building Expertise

• Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions.
• Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to ensure they are established as we transform its business and meet business users' needs.
• Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms.
• Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign development and evaluation and embed standards across the team.

Data Definition

• Work with our service delivery partners to define and deliver data into key customer touchpoints to drive our goals of continuous improvement, personalisation of our service and delivering against our customer principles.
• Deliver data into customer touchpoints to enable services to be personalised according to customer need. Ensure data supports robust evaluation and experimentation.
• Share insights and evaluations across the business, to improve visibility of work, spark ideas and increase the rate at which we can innovate our services.

Working with others

• Support other members of the Data & CRM team as required, converting insight into targetable audiences for customer experience and communications.
• Develop a clear briefing process for stakeholders to request changes to analytics, to ensure resulting reports are clear, concise, and widely reusable. Work with analytics colleagues to develop and support a single front door for insight.
• Establish a process for continuous review and improvement of reporting, to drive increased understanding of our customer experience. Ensuring we maintain reporting standards, taxonomies and definitions.
• Cascade and share new ways of working with the Data & CRM team and the wider Data Community

Essential experience

• Substantial experience in designing and running analysis, reports and visualisations to create actionable insight that informs business decisions about customer experience

Essential technical knowledge

• Substantial knowledge of relational database analysis, report building and data mining
• Solid experience in digital analytics tools (e.g. Google Analytics, Adobe Analytics etc)
• Solid working knowledge of a data coding language (e.g. R, Python, SAS, SQL)
• Strong experience using data visualisation tools (e.g. Tableau, Power BI etc)
• Advanced knowledge of Excel, PowerPoint etc

Essential skills

• Ability to communicate insights and make recommendations that engage stakeholders and influence decisions.
• Experienced in campaign design, A/B testing and experimentation.

Think this one's for you

If you think this Customer Experience Analyst opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfill their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

Job Specification

Position: Customer Service Advisor
Location: Birchwood, Warrington
Hours: Part Time, Rotational shifts between 10:00 - 18:00 Monday- Friday
Salary: 25,000 Pro Rata
Contract: Permanent

HRGO are currently working on behalf of a client based in Birchwood, Warrington who are currently seeking Customer Service Advisors to join their vibrant and expanding contact centre team. If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast paced environment, then look no further. As a Customer Service Advisor within their contact centre, you will be first point of contact for their valued customers. Your primary responsibility will be to provide exceptional customer service and support across multiple channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellent service.

Duties:

• Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about products, services, and company policies to customers.
• Assist customers in resolving issues and finding appropriate solutions.
• Process returned goods and items for customers within agreed timeframes.
• Ensure customer complaints are handled effectively and escalated when necessary.
• Maintain a high level of knowledge about our products and services to effectively assist customers.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Document and update customer interactions and transactions in the company's CRM system.
• Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
• Handle escalation calls in the first instance to establish.

Qualifications/Knowledge/Skills/Experience:

• Previous experience in a customer service role, preferably in a contact centre environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Attention to detail and accuracy in customer interactions and data entry.
• Ability to work independently as well as part of a team.

Please call Nicola at HR GO recruitment for more information or email (url removed)