335 Digital Retail jobs in the United Kingdom

Job Title : Customer Experience Advisor 

Overall Purpose of Job

To provide professional and efficient contact handling services across all of Ongo’s services.  This will include digital and social media platforms, telephone services and face to face customer centre service to all customers.  You will have a focus on resolving the majority of enquiries right first time with an emphasis on supporting customers to self-serve where possible.

• £ 24,828.73 
• Mon-Fri
• 30 days annual leave 
• Health Scheme
• Pension
• Training and development

Main Responsibilities

 Deliver an excellent contact handling service for our customers taking into account relevant Policy and procedures, nature of queries and using effective first contact resolutions to complete a service request.                                                                                                                                                                                                                       
To deliver customer services across all  channels such as Telephone, Face to face, Facebook, Email, Webchat and MyHome (Tenant Portal)

1. To work with triage officers and sometimes wider teams as necessary to resolve complex customer enquiries whilst retaining control of the contact where appropriate.
2. To be able to diagnose and question customers on their required repair, coach customers to self-resolve where appropriate or book a relevant repair appointment for the customer ensuring accurate detail of the repair is recorded.
3. To take and process payments from customers towards rent and other charges in line with Ongo policies and procedures.
4. To act on reports of health and safety incidents and issues ensuring they are escalated in a correct and timely manner according to our procedures.
5. To be responsible for escalating all adult and children safeguarding matters in accordance with our policy and procedures.
6. To maintain and update the Customer Relations Management System (CRM) data and other relevant ICT systems and databases.
7. To provide essential support & cover to the Customer Service Assistants to ensure Ongo Reception services are maintained
8. May be required to work in different locations to ensure delivery of service across the county.
9. Undertake regular training & personal development
10. To undertake any other duties and administrative tasks, consistent with the above, that may be required from time to time under the instruction of the Customer Service Team Managers.
11. To ensure that all aspects of the work are delivered in a customer focused manner.
12. To work consistently in line with the Company’s values and objectives.
13. To uphold the Company’s Equal Opportunities and Diversity Policy and Health and Safety Policy in all aspects of the work.
14. To observe and comply with all the Company’s policies and procedures.
15. To work flexibly to ensure that a reliable and first rate service is available to customers during our operating hours.

Knowledge, Skill & Experience Required

• Experience of working in a busy customer service environment.
• Experience of delivering quality customer service to a broad cross section of the general public, external agencies and internal departments
• Ability to deal effectively and sensitively with members of the public by telephone, digitally and face to face.
• Preferably some knowledge of housing related issues including maintaining a home and property repairs knowledge
• Excellent communication skills (particularly oral, but also written)
• Excellent mathematical skills as you will need to advice customers on their current rent account status and calculate payable rent.
• Excellent skills in writing and grammar to enable communication across social media platforms
• Skills and experience in resolving potential customer complaints at first point of contact
• Awareness and understanding of social media and the use of certain platforms.
• Ability to use up to date office based ICT systems (i.e. Microsoft Word, Outlook etc.) and to demonstrate computer literacy.
• Ability to use, update and manipulate database applications and to demonstrate computer literacy and also self-resolve basic IT issues that may arise
• Ability to update, maintain, search and navigate systems and records with a high level of accuracy, detail and resolution.
• Have understanding of Data Protection Law and what is appropriate in regards to data privacy and processing.
• Good organisational skills and ability to work to deadlines as necessary.
• Ability to represent ONGO in a ‘positive’ and effective manner at all times.
• Ability to provide typing and administrative support as necessary.
• Operates with a customer focused approach to work at all times.
• Commitment to achieving positive outcomes and objectives.
• Flexible and cooperative approach (teamwork).
• Possess an understanding of and empathy with ONGO’s aims and values.
• Strives to help Ongo achieve its corporate strategy.
• Ability to manage, maintain and change with customer demand and services required.
• Demonstrates STAR ethos is all aspects of work demands and requests.
• Problem solving skills in sometimes complex/stressful and challenging situations and able to keep a focussed outlook with the end goal of customer resolution in mind.
• Manage own work load in what can be a demanding and time consuming working environment.

CLOSING DATE FOR APPLICATIONS NOON FRIDAY 22 AUGUST 2025
ASSESSMENT CENTRE TO BE HELD 5 SEPTEMBER 2025

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Role Overview

This is a hybrid role and you can be located anywhere in the UK.

You will have experince working within the IT MSP and/or Telecoms sector.

The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points.

Key Responsibilities

Strategic

Champion opportunities to consistently improve the brand experience

Drive customer retention, reduce churn, and increase customer satisfaction

Understand each customer persona and their specific needs

Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience

Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly

Establish communication mediums lines between customers and the company to ensure a smooth customer experience

Utilise CRM tools to monitor customer experience

Proactive management with accounts and ensure reactive management is in line with expectations

Build relationships at multiple levels within the organisation

Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings

Understand the contractual position of the customer

Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated

Regular case and service review meetings at a cadence agreed with the customer

Identify upsell and cross-sell opportunities working closely with the account manager

Day to Day

Target first touch resolution for all queries

Oversee all implementation orders are delivered in line with expectations, know the projects in flight

Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA

Maintain strong relationships within the customer

Own all cases and responses, use other teams to input as required

Ensure all customer contact details are updated in the CRM

Onboard new pillars to the customer ensure billing accuracy and Customer success involvement

Daily case reviews working with Customer Experience Executive

Create small orders

Escalation point for customer and customer executives

Case queue management for ALL customer cases

Commercial & Financial

Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at companystandard.

Responsible for investigating, owning and resolving credit requests within the account in a timely fashion

Understand, maintain and report on customer contractual positions if required

Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner

Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention

Working with colleagues in wider to team to improve the experience for customers in a consistent manner

Governance & Compliance

Ensure all SLAs are met and escalate when needed

Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews

Skills Required

Strong communication skills

Commercially minded and proven experience.

Minimum 5 years of experience in a relationship role

Able to have difficult conversations with positive outcomes

Experience managing and maintaining relationships

Knowledge of companyprocesses, upsell revenue lead indicators.

Written, Verbal and Numerical literacy is a must

Must be organised and attention to detail oriented

Key Measures of Success

Net value retention

Achieve SLA targets

Customer satisfaction survey CSAT

Revenue Growth

EBSTA score

Excellent benefits are on offer with this role, including every other Friday off.

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Experience Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

Job Offer

Salary of 26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

Customer Experience Manager

Cheltenham 

£30,000 DOE

Full Time, Permanent - Monday - Friday

Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Team Leader to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.

• Lead, support, and motivate a customer service team

• Act as escalation point for complex queries and complaints

• Monitor response times and maintain service standards

• Provide direct support via phone, email, and live chat

• Liaise with suppliers/internal teams on order and stock issues

• Train, mentor, and develop team members

• Oversee payment processes and ensure customer satisfaction

• Proven customer service experience (leadership/supervisory experience ideal)

• Excellent written and verbal communication skills

• Confident handling escalations and solving problems

• Highly organised and detail-oriented

• Experience in retail or e-commerce is a bonus

• Generous annual leave

• Staff discount

• Company pension

• Free on-site parking

• Regular team events and socials

Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.

Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.

COM1

Customer Experience Manager - Satellite Software | Edinburgh (Hybrid)
Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits
I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play a key role in shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world.
This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and commercial drive.
Key Responsibilities:

• 
  Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success
• 
  Build strong, long-term relationships with key stakeholders across customer organisations
• 
  Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams
• 
  Lead and develop the technical support function and support the delivery of customer training
• 
  Collaborate cross-functionally with product, engineering, and commercial teams to ensure customer satisfaction
• 
  Monitor key metrics such as retention, churn risk, and commercial expansion

What They're Looking For:

• 
  Previous experience in customer account management
• 
  Strong understanding of satellite operations, ground segment software, or mission planning
• 
  Commercial awareness and a track record of identifying growth opportunities within existing accounts
• 
  Excellent communication skills, with the ability to work with technical and non-technical stakeholders
• 
  Strong organisational and project management capabilities
• 
  Team leadership and development experience

Desirable:

• 
  Background in the satellite, aerospace, or telecommunications sector
• 
  Experience with SaaS platforms and cloud-based deployments
• 
  Proficiency in CRM systems such as Salesforce or HubSpot
• 
  Familiarity with APIs, data tools, or scripting languages like Python is a plus

Location: Ideally based in Edinburgh on a hybrid basis, allowing for regular collaboration with internal teams. The company is open to some flexibility around working hours or part-time arrangements.
This is a brilliant opportunity for someone who wants to be part of a purpose-led, technically ambitious organisation operating at the forefront of the satellite software space.
? If you'd like to learn more or have a confidential chat about the role, please get in touch.

This is an exciting opportunity for a Customer Experience professional to join a reputable organisation in the financial services industry. The role focuses on delivering exceptional customer service and ensuring client satisfaction.

Client Details

Michael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional environment for its employees.

Description

• Provide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.
• Maintain a high standard of customer service to ensure client satisfaction and loyalty.
• Resolve customer complaints effectively while adhering to company policies and procedures.
• Processing payments when due or required.
• Processing new business applications.
• Keep detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide feedback.
• Identify opportunities for process improvements to enhance the customer experience.

Profile

A successful Customer Experience professional should have:

• Previous experience in a customer service role, ideally within financial services.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints with professionalism and tact.
• Proficiency in using customer relationship management (CRM) tools.
• A detail-oriented approach and excellent organisational skills.
• Commitment to delivering high-quality customer service at all times.

Job Offer

• A competitive salary of 22,000 to 24,000, depending on experience.
• Opportunities to grow within the financial services industry.
• A supportive and professional workplace culture.
• Comprehensive training to help you excel in your role.

If you are passionate about customer service and want to make a difference, we encourage you to apply for this Customer Experience role today!

Customer Experience Specialist
Location: Hybrid and Didsbury, Manchester
Salary Band: 34,081 - 37,467
Starting Salary 34,081
Full time / 35 hours per week - Permanent
Agile working with 3 Days per week in the Office in Didsbury, Manchester
(Fully office-based throughout the training period)

About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.

Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.

The Role

You will be joining the team at an exciting time as we continue to develop our customer feedback service. In this key role you will act as a brand ambassador for our organisation working closely with residents, colleagues and stakeholders to deliver an effective and inclusive complaint handling service for all our customers. You will triage feedback and work collaboratively with operational teams to provide a timely resolution whilst identifying themes and opportunities to improve service delivery. You will manage a personal caseload of complaints ensuring compliance in line with Complaint Handling Code requirements.

Candidates
An exciting opportunity has arisen in the Customer Experience Team for a Customer Experience Specialist and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. You will have experience in case management of complaints in a regulated environment. You will need a background in writing high quality complaint responses. A natural problem solver you will be outcome and solution focused with strong influencing skills and always demonstrating a high level of professionalism. You will be a confident communicator who can converse with a diverse range of customers across all communication channels including social media, telephone, digital and in writing. You will be highly organised and resilient and great at prioritising in a busy environment.

Closing Date: Thursday 7 August 2025
Interview Date: Thursday 14 August 2025

For an informal discussion please contact Johnny Turner, Customer Experience Manager at .

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

MyclientisseekingaCustomerExperienceSpecialisttojointheirteamonapermanentbasis.

AsaCustomerExperienceSpecialistyouwillplayacrucialroleinenhancingtheserviceexperienceofourcustomers.YouwillbecomeanimportantpartofourCustomerCareTeamwheretheemphasisisplacedondeliveringexceptionalservice,timelyresponses,androbustsolutions.Thispositionisnotsimplyaboutaddressinginquiriesbutisinsteadfocusedoncreatingafriendly,trustworthy,andcustomer-centricenvironment.

KeyResponsibilities:

• Deliveroutstandingcustomerservicethroughdirectcommunicationviaphone,email,andchat,ensuringcustomerinquiriesareresolvedefficientlyandeffectively.
• Buildandnurturepositiverelationshipswithcustomers,activelylisteningtotheirneedsandconcerns,andofferingtailoredsolutions.
• Troubleshootandresolveissues,ensuringcustomersatisfactionthroughfollow-upandfeedbackchannels.
• Collaboratewithvariousinternaldepartmentstoescalateandaddresscomplexcustomerrequests,promotingaseamlessserviceexperience.
• Maintainaccuraterecordsofcustomerinteractionsandtransactions,documentingallcommunicationsthoroughlyintheCRMsystem.
• Continuouslylookforwaystoimproveprocessesandcustomerinteractions,contributingtoteamgoalsandinitiatives.
• Participateintraininganddevelopmentopportunitiestoenhancepersonalandprofessionalgrowth,whilestayingup-to-dateoncompanyproductsandservices.

Qualifications:

• Provenexperienceinacustomerservicerole,preferablywithinacall-centreorsimilarenvironment.
• Strongcommunicationskills,bothverbalandwritten,withtheabilitytoeffectivelyconveyinformationtodiverseaudiences.
• Excellentproblem-solvingskills,demonstratingtheabilitytonavigatechallengingsituationswithacalmandprofessionaldemeanour.
• Abilitytoworkcollaborativelywithteammembersandcross-functionaldepartments.
• FamiliaritywithCRMsystemsandcustomerservicesoftware,enhancingservicedeliveryandtracking.
• Apassionfordeliveringexceptionalcustomerexperiencesandacommitmenttopositiveoutcomes.

PrizePlacementsisactingasanemploymentbusinessfortemporarypositionsandanemploymentagencyforpermanentpositions.

Weregretthatweareunabletorespondtoallapplications.Ifyouhavenotheardfromuswithin7dayspleaseconsiderthatonthisoccasionyourCVhasnotbeenselectedforourclient

Customer Experience Advisor

Location : Alfreton, DE55 7RG (near the train station)
Salary : Competitive basic + bonus (depending on experience)
Contract : Full-time, Permanent
Benefits : 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training provided

Help Us Change Lives Through Mobility!

At Mobility in Motion (MiM), we’re not just another company — we’re a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.

We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly — in the UK and internationally — and we’re looking for someone special to join us as a Customer Experience Advisor.

What You’ll Be Doing

This is not your average call centre job. You won’t be cold calling or working from a script — instead, you’ll be:

•  Responding to inbound enquiries across various channels
•  Guiding customers through our products and services with care and consideration
•  Building strong, lasting relationships with customers by really listening to what they need
•  Following up warm enquiries — only people who’ve contacted us first
•  Helping people confidently navigate what can be life-changing decisions
•  Keeping our CRM system up to date with accurate, timely notes
•  Proactively resolving any sales-related issues and supporting customers from first contact to final outcome

We’ll make sure you’re cross-trained across all areas of the sales function and supported to build expert product knowledge.

Who We’re Looking For

You’re the kind of person who:

•  Truly enjoys helping others
•  Has strong communication and listening skills, especially over the phone
•  Brings energy, warmth and empathy to conversations
•  Is well-organised and calm under pressure
•  Learns quickly and is always open to developing your skills
•  Takes pride in doing a great job — and doing it the right way

Bonus points if you have:

•  Previous experience in a customer service, sales, or call centre environment
•  A background in helping customers make considered decisions
•  Experience working with CRM systems

But most importantly, we’re looking for the right attitude and values — we can teach you the rest.

Why Join MiM

We’re proud to be a values-driven business where colleagues are supported, recognised, and encouraged to grow. You’ll be joining a team that’s positive, down-to-earth, and passionate about what we do. And every day, you’ll go home knowing you helped make someone’s life a little easier.

Ready to Make a Real Difference

If you want a role where customer service means something real — and where your work genuinely improves people’s lives — we’d love to hear from you and apply today! 

No agencies please.