300 Digital Support jobs in the United Kingdom
Digital Support Specialist
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Digital Support Specialist
Leatherhead, Surrey (Hybrid model)
Why work for us?
- Competitive salary of up to £27,040 per annum (depending on experience) li>A workplace pension scheme
- Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
- Private Medical and Dental cover
- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.0 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a Digital Support Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
Reporting to the Digital Integrations Manager, the Digital Support Specialist supports products, services and journeys across our digital estate. You’ll support our partners to use our APIs and PCL Portals, acting as 2nd line support for our portals and 1st line support for our integrated partners. The role will enable partners to access their PCL accounts via their own platforms or our self serve portal, supporting partners to adopt the right digital solution for their needs.
You will also:
- Engage with new and existing partners including to support partner calls and manage their integrated solution set-up or portal access
- Work collaboratively with colleagues and partners, contributing the digital strategies across our markets, performing regular reviews of our digital services and ensuring familiarity with digital enhancements prior to implementation
- Develop and maintain relationships with external stakeholders
- Analyse rejection statistics and identify ways to reduce, providing suggestions for the ongoing development and management of digital services.
- Participate in internal projects, acting as SME
- Statistical reporting as required.
Who we are looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be considered as our Digital Support Specialist, you will need:
- Experience of using a core operating system or CRM for data entry, configuration and change
- An innovative approach to resolving issues
- The ability to develop and maintain key relationships with external stakeholders, representing PCL positively in the market
- The ability to analyse detail and focus on details
- Effective prioritisation skills, effectively managing your workload to deliver within the role
A financial services or insurance background would be beneficial to your application, in particular in the area of digital support.
We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to (url removed)
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: (url removed)>
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relat ion to this role
Help Desk Coordinator
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Job description
As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.
Key Responsibilities
- Serve as the initial contact for service requests via phone and email.
- Use GTR Asset Pro to manage job assignments and ensure timely completion.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support operative and subcontractor coordination for efficient service delivery.
- Attend training and health & safety courses as directed.
Qualifications and Experience
- GCSEs or equivalent (Grade C or above in English and Maths).
- Proven experience in Facilities Management within an administrative or helpdesk role.
- Strong knowledge of CAFM systems, or CRM
- Proficiency in MS Office, including Excel and Outlook.
- Must have a driving licence
Skills and Attributes
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills and a professional telephone manner.
- Enthusiastic, with a willingness to learn and adapt.
Help Desk Administrator
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Position: Help Desk Administrator
Location: Knowle, Bristol
Duration: Permanent
Salary: £25,500 based on a 37.5 hour week
We are looking for an experienced Help Desk Administrator for a full time, permanent position based in Knowle.
This position will be working within a team of Administrators that deal with the coordination of planned and reactive maintenance engineers throughout Bristol
The right person for this position will already have a strong administrative background with strong customer services skills. They need to be excellent communicators with experience talking to engineers and clients.
This is an administration position, however we would prefer this person to have some experience in co ordinating.
Requirements
- Strong Administration background
- Experience dealing with engineers would be an advantage
- Excellent IT skills
- Good communicator via phone and email
- Based in a commutable distance to Knowle
- Must be willing to work full time in the office. No remote working
- Experience in co ordinating would be a major advantage for this position
Package
- Basic salary based on a 37.5 hourweek
- 25 days holiday plus bank holidays
- Pension
- Free parking
If you are interested in this position, please send your CV or contact Wendy Evemy ASAP
SER-IN
Help Desk Manager
Posted today
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IT Help Desk Manager, Microsoft Stack, O365
Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st / 2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a bustling, fast paced, highly collaborative environment, generating around 4-5k tickets per month!
Techstack: Microsoft Techstack, Windows Servers, Active Directory, Office 365, Azure mix of on-prem and cloud + other technologies.
This role would suit someone with strong technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards.
ITIL awareness is highly advantageous, as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery.
Previous leadership / and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members.
Working with all levels of the business, to develop & maintain relationships. Understanding colleagues needs - preparing and presenting reports on helpdesk performance, project status and key initiatives to senior management.
This is an excellent opportunity for someone with great leadership abilities and previous experience of managing a large IT Support Team/s.
A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels / SLA’s with both colleague and customer satisfaction.
Office based role, based in Stoke on Trent however the client have offices throughout the UK.
Help Desk Operative
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JOB SUMMARY
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
None
Help Desk Operative
Posted today
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Job Description
Help Desk Operative
JOB SUMMARY
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. li>Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- May generate and dispatch service request work orders for completion by vendors.
- May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
- Provides informal assistance such as technical guidance and/or training to co-workers.
- Other duties may be assigned.
Help Desk Operative
Help Desk Operative

Posted today
Job Viewed
Job Description
Job ID
227163
Posted
07-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Leeds - England - United Kingdom of Great Britain and Northern Ireland
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Help Desk Manager
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Location: Staffordshire (Office-based with occasional travel)
Type: Full-time
Salary: £50,000 - £60,000 + Excellent Benefits
Ready to Lead, Inspire, and Drive IT Excellence?
Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for anIT Helpdesk Manag.
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Help Desk Administrator
Posted 2 days ago
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FM Helpdesk Administrator St Albans
Full-Time | Permanent | Facilities Management | £29,000
An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administrator to join a well-established Facilities Management team based inSt Albans . This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fas.
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Help Desk Administrator
Posted 2 days ago
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Monday to Friday 8:00am - 5:00pm
Office Based in Sydenham
£27,000 - £30,000 per annum (depending on experience)
Our client, a leading building and maintenance company, are looking to recruit a help desk administrator to join their small team. In this role you will be reporting into the help desk supervisor and will log, respond, plan and organise the full life cycle of all facilities management work,.
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