10 Digital Support Analyst jobs in Nottinghamshire
Technical Support Analyst
Posted today
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Do you enjoy troubleshooting and resolving customer technical problems quickly?
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the role:
As a Technical Customer Support Analyst , you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines.
Responsibilities:
+ Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat).
+ Manage the lifecycle of all incidents/tickets, ensuring they are resolved satisfactorily and within SLA.
+ Collaborate closely with colleagues and act as a liaison to ensure necessary actions are taken and updates are provided.
+ Develop detailed technical and process documentation.
+ Acquire product knowledge to competently demonstrate the products and services we offer, becoming a Subject Matter Expert (SME).
+ Proactively identify process/procedure improvements.
+ Monitor systems performance and report on any potential capacity issues.
+ Participate in out-of-hours and weekend on-call support.
Requirements:
+ Excellent customer service skills and a passion for developing and maintaining relationships.
+ Understanding of software monitoring tools.
+ Strong communication skills, both written and verbal.
+ Self-motivated and diligent with excellent problem-solving skills.
+ Experience within the Regulated Services industry.
Learn more about the LexisNexis Risk team and how we work here ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Commercial Support Analyst
Posted 4 days ago
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Commercial Support Analyst
Inspire Resourcing are recruiting for a Commercial Support Analyst on behalf of our client in Chesterfield.
This is a fantastic opportunity to join a growing, international business with scope to develop your career.
Duties:
- Maintenance of Pricing in ERP System
- Work through specific quotes, tenders and projects for the UK, Europe and MEAAP to ensure the business meets the margin expectations required.
- Proving support on margin analysis on new introductions as well as post launch analysis.
- Responsible for claim backs, distributor and end user price files, National account sales figure, tenders and incentives.
- Margin Analysis - Providing information back to the business on margin performance by customer and product, highlighting any movements with reasons.
- Identify and comment on trends and results.
- Preparing statistics on margin, competitors pricing etc. to support the Product Team as well as Directors
- Prepare claim backs from customers for Finance.
- Prepare price lists for the business.
Requirements:
- Previous experience in an analytical role
- Experience with MS Excel
- Comfortable with occasional international travel
28k - 34k DOE
2nd Line Support Analyst - 24/7
Posted 4 days ago
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Job Description
2nd Line Support Analyst - 24/7
Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies.
The Role
As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring.
The Responsibilities
* Batch Monitoring and Management.
* Event/Alert Monitoring and Management.
* Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved.
* Patch Management.
* Increase the First Time Fix rate.
* Adhere to escalation procedures.
* Assist with technical escalations for other team members.
* Monitor call queue and follow up with specialist support teams for resolution.
The Requirements
* Security (SC Clearance) or able to achieve.
* A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial.
* Some Infrastructure support experience / exposure at a second line level.
* Able to work rotating 24/7 shift patterns.
* Excellent organisational skills, able to take a methodical approach to service issues.
If you are looking for an exciting new challenge to join a leading organisation please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Analyst - 24/7
Posted 11 days ago
Job Viewed
Job Description
2nd Line Support Analyst - 24/7
Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies.
The Role
As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring.
The Responsibilities
* Batch Monitoring and Management.
* Event/Alert Monitoring and Management.
* Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved.
* Patch Management.
* Increase the First Time Fix rate.
* Adhere to escalation procedures.
* Assist with technical escalations for other team members.
* Monitor call queue and follow up with specialist support teams for resolution.
The Requirements
* Security (SC Clearance) or able to achieve.
* A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial.
* Some Infrastructure support experience / exposure at a second line level.
* Able to work rotating 24/7 shift patterns.
* Excellent organisational skills, able to take a methodical approach to service issues.
If you are looking for an exciting new challenge to join a leading organisation please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Analyst - 24/7
Posted 18 days ago
Job Viewed
Job Description
2nd Line Support Analyst - 24/7
Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies.
Please note this is a hybrid role and working on a shift rotation. You will work 14 out of 28 days and any evening shifts would be WFH.
The Role
As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring.
The Responsibilities
- Batch Monitoring and Management.
- Event/Alert Monitoring and Management.
- Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved.
- Patch Management.
- Increase the First Time Fix rate.
- Adhere to escalation procedures.
- Assist with technical escalations for other team members.
- Monitor call queue and follow up with specialist support teams for resolution.
The Requirements
- Security (SC Clearance) or able to achieve.
- A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial.
- Some Infrastructure support experience / exposure at a second line level.
- Able to work rotating 24/7 shift patterns.
- Excellent organisational skills, able to take a methodical approach to service issues.
If you are looking for an exciting new challenge to join a leading organisation please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Analyst - 24/7
Posted 18 days ago
Job Viewed
Job Description
2nd Line Support Analyst - 24/7
Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies.
The Role
As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring.
The Responsibilities
- Batch Monitoring and Management.
- Event/Alert Monitoring and Management.
- Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved.
- Patch Management.
- Increase the First Time Fix rate.
- Adhere to escalation procedures.
- Assist with technical escalations for other team members.
- Monitor call queue and follow up with specialist support teams for resolution.
The Requirements
- Security (SC Clearance) or able to achieve.
- A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial.
- Some Infrastructure support experience / exposure at a second line level.
- Able to work rotating 24/7 shift patterns.
- Excellent organisational skills, able to take a methodical approach to service issues.
If you are looking for an exciting new challenge to join a leading organisation please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT / Technical Support Engineer - Worksop. £27k
Posted 1 day ago
Job Viewed
Job Description
IT Support Engineer - Leading Technology company!
Offices based in South Yorkshire
Up to 26,500 plus benefits
Are you ready to be the go-to expert in a fast-growing, tech-forward company? As our operations rapidly expand, we're looking for a proactive IT Engineer to join a cracking and support a growing base of users across the nation.
In this hands-on role, you'll be the first line of defence for IT-related challenges and play a key role in maintaining and improving our technology infrastructure. You'll also support a range of critical third-party systems, including Amazon Connect , SharePoint , and Microsoft Azure .
You'll join a close-knit IT team where full training and mentoring will be provided to help you grow and succeed in the role!
Key Responsibilities
- Manage technical support queues from triage to resolution while meeting SLAs
- Diagnose, troubleshoot, and resolve system issues for end-users
- Act as liaison with third-party vendors and government systems to escalate and resolve operational issues
- Manage and maintain company endpoints, configurations, and application deployments
- Oversee cloud-hosted virtual endpoints and assets
- Perform OS, firmware, and application patching and vulnerability management
- Support onboarding/offboarding processes, including access setup and asset allocation.
- Administer licenses, accounts, and user groups in Microsoft 365.
- Monitor and maintain health of live systems with L1-L3 analysis and cyber risk identification
What You'll Bring
- Self-starter with the ability to own and drive issue resolution.
- Excellent communication skills (written and verbal).
- Analytical mindset with the ability to spot trends and recurring issues.
- Strong attention to detail and structured approach to problem-solving.
- Hands-on experience with Office 365, Azure AD, and Intune administration.
- Working knowledge of Cisco networking tools and core networking principles.
- Familiarity with ITIL support practices and cloud computing frameworks.
- Exposure to PowerShell and SQL (additional languages a plus).
- Awareness of ISO 27001 or similar security standards.
- Experience in hardware troubleshooting and repair is a bonus.
What they Offer
- A dynamic and growing company with room to advance
- Training and mentoring to help you thrive
- Exposure to leading-edge technologies and security frameworks
- A collaborative and supportive team environment
Call me on (phone number removed) for immediate consideration!
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
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IT Technical Support Specialist - (Eastwood-Nottingham)
Posted today
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Job Description
**JOB PURPOSE**
This candidate is a self-starter who can work with minimal supervision providing IT support over the phone and in person. Responsible for maintenance and deployment of desktops, laptops, mobile devices, and other peripherals. Responsible for installation and support of desktop hardware and software. Responsible for responding to user calls and requests for assistance. The right candidate will have excellent training opportunities, along with expose to enhance their career within IT.
**Basic Qualifications:**
+ A degree is not required. A minimum of two year of related experience in the support of desktop hardware/peripherals and desktop software systems
+ Advanced proficiency with Microsoft operating systems and environments required.
**Preferred Qualifications:**
+ 2 plus years of professional experience in two or more IT areas
+ Knowledge of commonly used concepts, practices, systems, software, hardware, telecommunications and procedures within IT.
+ Experience with Office 365, MDM, AD, Veritas Backup Exec, Windows client (Windows 1011) and Azure
+ Understand basic network concepts and routing
+ Exposure to and knowledge of SCCM
+ Monitor and test existing backup and recovery & security systems
+ Knowledge to upgrade and assess/troubleshoot server and desktop operating systems and desktop application issues.
+ Resourceful and innovative in the repair and troubleshooting of systems.
+ Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
+ Oral and written communication skills to effectively interact with end-users and management to communicate in clear, understandable and concise terms.
+ Good ability to work as part of a team.
**DIMENSIONS**
+ EMEA Coverage
**RESPONSIBILITIES & DUTIES**
Will include the following, but other duties may be assigned:
+ Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.
+ Provide first point of contact for all support issues for end-user technical support maximizing the end user's experience.
+ Establish and maintain effective relationships with all levels of users.
+ Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.
+ Prioritize service issues based on multiple competing priorities and objectives.
+ Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers
+ Setup and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
+ Setup and maintain site network servers by applying patches, logging changes and monitoring error logs.
+ Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.
+ Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
+ Assist with maintaining computer room, site network cabling and department documentation.
+ Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.
+ Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.
+ Prepare cost requests and procure equipment to meet business needs.
+ Maintain site hardware/software inventories and assist with the audit of site hardware and software.
+ Monitor site-based server hardware uptime, virus protection and site-based software updates.
+ Assist with system backups and disaster recovery plans.
+ Escalate issues and concerns to the Global Infrastructure Manager, as appropriate.
+ Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
+ Document all support calls for systems performance and metrics reporting.
+ Dependability, regular attendance, and the ability to work extended hours are required.
+ Ability to lift a minimum of 40 lbs.
+ Perform other reasonably-related tasks as assigned by management
**HEALTH, SAFETY & ENVIRONMENTAL RESPONSIBILITIES**
+ To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work.
+ Contribute to the delivery of company occupational health and welfare, safety and environmental improvement plans.
+ Only undertake work for which you have been trained and (if required) certified competent.
+ To comply with Risk Assessments, method statements and safe systems of work.
+ Maintain and utilise all PPE provided by the employer.
+ Cooperate with your employer on health, safety and environment.
+ Make safe any unsafe conditions where practical and challenge unsafe work practices.
+ Inform your line manager, supervisor or health and safety representative of any unsafe occurrences
+ Report all, and assist with investigating relevant accidents, incidents and near misses
+ Additional responsibilities as identified for Managers in PRO/S/G/015
Harsco is committed to diversity and inclusivity in the workplace, ensuring equal opportunities for all employees and applicants.
IT Support Desk Engineer
Posted today
Job Viewed
Job Description
IT Support Desk Engineer
Derby
Permanent
to £28,000 (DOE)
IT Support Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Summer 2025.
Key skills, experience + tasks:
- Providing remote IT support for a range of customers to 1st/2nd line level. li>Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
- System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
- IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
- Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
- Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
- Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
IT Support Desk Engineer
Posted today
Job Viewed
Job Description
IT Support Desk Engineer
Derby
Permanent
to £28,000 (DOE)
IT Support Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Summer 2025.
Key skills, experience + tasks:
- Prov.