2,431 Direct Customer Interaction jobs in the United Kingdom
Customer Support Executive
Posted today
Job Viewed
Job Description
Salary:
£25,652 + Bonus + Excellent Benefits
Customer Support Executive - Ripon (HG4 1SL) - Managed Services
So, who are we? We are Managed Services, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including.
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Support Executive based in Ripon , you’ll be responsible for:
Supporting our valued customers including Tesco, Asda, Morrisons, M&S and The Riverside Group by processing their orders mainly via email but also over the phone
Liaising with other teams and our internal branch network to check stock and delivery timelines
Answering general queries
Building a great rapport with internal and external stakeholders
This is a Full Time Permanent Position hybrid role (3 days in the office and 2 at home) working 40 hours per week Monday to Friday mainly 08.00am - 5.00pm with an early rota of 07.00am - 4.00pm once every 8 or 9 weeks. There is also a requirement to work a Saturday 08.00am - 1.00pm once in every 4 weeks or a Sunday 10.00am - 4.00pm once every 4 weeks.
And here’s what we’d like you to have:
Excellent customer service and relationship building skills
Confidence talking to different people
Strong organisational skills with attention to detail
The ability to multi-task and manage your own workload
Enthusiasm with an eagerness to learn
We look forward to receiving your application!
#ACHS100
Customer Support Executive
Posted 2 days ago
Job Viewed
Job Description
Customer Support Executive
Since its launch in 2014, our client has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, they disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.
About the Role
Our client is looking for a highly professional and personable Customer Support Executive to be the first point of contact for their members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with our client has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.
Your Key Responsibilities:
- Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.
- Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
- Support the processing and evaluation of membership requests and referrals.
- Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
- Answer direct calls from the main switchboard, ensuring professional and friendly communication.
- Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.
- Maintain clear and accurate records of enquiries and escalate issues where appropriate.
Skills and Experience Required:
- Exceptional written and verbal communication skills – confident and professional in dealing with a wide range of stakeholders.
- Strong attention to detail and commitment to quality control.
- Highly organised, with the ability to manage a busy workload and competing priorities.
- Friendly, approachable, and service-driven, with a genuine desire to help people.
- Tech-savvy, with the ability to quickly learn and adapt to new systems.
- Previous experience in customer service, front-of-house, or administrative support is desirable but not essential.
Personal Attributes:
- Conscientious and reliable.
- Calm under pressure and able to manage multiple tasks at once.
- Tenacious, with a positive, can-do attitude.
- Professional, personable, and a natural communicator.
In addition to a great environment, you will receive the following benefits: 25 days holiday; Office closed over Christmas, and bank holidays; Flexible hours and hybrid working; Private health insurance with mental health and dental coverage, and 24/7 access to a private GP; Regular learning and development opportunities.
Customer Support Engineer
Posted today
Job Viewed
Job Description
Customer Support Executive
Posted 2 days ago
Job Viewed
Job Description
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamOur International Fulfilment team supports a globally distributed sales organisation by managing sales order processing and product fulfilment. We ensure accurate billing and timely revenue recognition by overseeing the full order lifecycle-from submission in Salesforce.com through to invoicing.
About the RoleYou will be responsible for validating and processing orders in Salesforce.com, ensuring accuracy and compliance with audit standards. This role involves collaboration across teams and requires strong organisational skills to manage multiple priorities effectively.
Responsibilities
+ Validate and process sales orders in Salesforce.com through to invoicing.
+ Ensure accuracy of quotes and billing to support timely revenue recognition.
+ Build effective working relationships with sales and internal stakeholders to maintain data integrity and governance.
+ Collaborate with fulfilment colleagues to uphold workflows and audit standards.
+ Provide consistent, high-quality support to international customers.
Requirements
+ Ability to manage multiple tasks and meet deadlines independently.
+ Comfortable working under pressure and adapting to changing priorities.
+ Strong attention to detail and analytical thinking.
+ Experience with Salesforce or similar CRM systems.
+ Proficiency in Microsoft Office tools.
+ Collaborative mindset with a focus on delivering value to customers.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Customer Support Representative
Posted 11 days ago
Job Viewed
Job Description
**Vacancy details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference**
**Position description**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Front office
**Job title**
Customer Support Representative
**Employment type**
Permanent
**Professional category**
Employees / Staff
**Part time / Full time**
Full-time
**Job description**
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.
Main Activities
- Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
- Meet customer satisfaction and internal sales targets.
- Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
- Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
- Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these
**But what else? (benefits, specificities, etc.)**
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive:
- 25 days holiday a year (plus bank holidays)
- Additional day for every 10 years' service
- Flexitime - where you can accrue up to your contractual hours
- Option to leave from 12:30 on Friday (role dependant)
- Hybrid working - on site 3 days per week from home 2 days (role dependant)
- On site restaurant with daily £1.50 subsidy for lunch
- Costa coffee on site
- Generous pension 7% contributions (after 3 months)
- Health cash back scheme (after probation)
- Purchase of company shares (after 3 months)
- Annual bonus of up to 5%
- Company sick pay
- Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services
- Ample free parking
- Green scheme
- Accrue points for traveling to work by bike, walking, public transport or car share
- Once a quarter receive Amazon vouchers for the points (40 points = £10)
**Candidate skills & requirements**
Must:
- You must have excellent attention to detail and have good English Language skills, both written and spoken.
- Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
- Being friendly, hardworking with excellent interpersonal skills and customer service skills
- IT literate, proficient in Word, PowerPoint and Outlook
Should:
- Previous CSR experience with complex technical products
- Excel Intermediate
Could:
- Demonstrate a good understanding of technical/engineering/supply chain issues
- Previous experience as a CSR in the aerospace industry
- Experience of SAP
Personal Attributes:
- Self-starter
- Highly self-motivated
- Excellent interpersonal and customer service skills
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.
We will consider all applicants who meet the minimum requirements regardless of their identity or background.
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.
**Position location**
**Job location**
Europe, UK, England, South East
**City (-ies)**
Fareham
Customer Support Analyst
Posted 16 days ago
Job Viewed
Job Description
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamWe're a collaborative and welcoming team with diverse backgrounds, cultures, and experiences. We value mutual support, continuous learning, and knowledge sharing.
About the RoleAs a Customer Support Specialist, you'll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You'll work independently and contribute to improving support processes and customer experience.
Responsibilities
+ Investigate and resolve technical issues using data analysis and log file review
+ Reproduce customer issues in test environments and escalate when needed
+ Provide support via phone and digital channels
+ Advocate for customer needs during product development
+ Share knowledge and support colleagues across the team
Requirements
+ Working knowledge of IT systems (e.g. databases, Windows, Linux)
+ Curiosity and a proactive approach to learning new technologies
+ Experience in technical support is helpful but not required
+ Clear communication skills and a collaborative mindset
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Customer Support Associate
Posted today
Job Viewed
Job Description
We're Hiring: Customer Support Associate – UK
Location: Worthing, UK
Type: Full-Time | Permanent
Reports to: Reports to: Senior Dealer Support Associate
Brand: Bowers & Wilkins | Sound United now part of Harman International
Join Sound United, part of Harman International – Where Legendary Audio Brands Come to Life
At Sound United , we’re passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we’re proud to represent iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio , and more. Each brand has its own legacy, and together, we’re redefining home entertainment.
We’re looking for a Dealer Support Associate to join our UK team and be the first point of contact for our dealer network. You’ll play a key role in supporting sales, product queries, stock management, and service issues—ensuring our partners receive exceptional support across all Sound United brands.
What You’ll Do
- Handle daily order entry and respond to dealer queries on pricing, availability, and backorders .
- Offer product alternatives and manage stock allocation .
- Coordinate slot times and stock movements between dealers.
- Support returns, credit notes, and service/warranty communications.
- Work closely with Commercial Managers and logistics teams to manage shortages and deliveries.
- Assist with local stock sales and employee purchases.
- Manage key accounts like Amazon in collaboration with Planning and Commercial teams.
- Monitor incomplete orders, payment limits, and debit note requests.
- Continuously improve processes to reduce manual order changes.
- Stay up to date on products and trends via Sound United University.
What You’ll Bring
- Experience in a similar customer support or operations role.
- Fluent in English (verbal and written).
- Strong communication, problem-solving, and organizational skills.
- Technical understanding and customer-focused mindset.
- Proficiency in MS Office (Excel) ; experience with SAP and CRM is a plus.
- Ability to work under pressure and thrive in a team environment.
Why Sound United?
- Work with globally recognized audio brands.
- Be part of a collaborative, innovative team.
- Make a real impact in shaping customer experience across the UK.
- Exceptional employee discounts on our legendary products
- Enjoy a collaborative culture that values your ideas and contributions.
- Enjoy a competitive salary and bonus scheme
- Receive a generous holiday allowance
- We offer private medical insurance, a cycle to work scheme, and generous employee referral bonuses – we believe in true collaboration and feeling part of something special.
Ready to support legendary sound and service?
Apply now and help us deliver excellence to our dealer network.
We are committed to supporting work-life balance and, in line with the UK's Flexible Working Act, we welcome requests for flexible working arrangements. While this role is typically based on-site at either our Southwater or Worthing sites, we are open to discussing flexibility, depending on individual needs.
Be The First To Know
About the latest Direct customer interaction Jobs in United Kingdom !
Customer Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Job Title: IoT Customer Support Engineer
Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.
Job Overview: We are seeking an experienced customer service professional to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal.
Location: Weymouth, Brackley or Halesowen
Key Responsibilities:
- Handle customer queries related to IoT devices, connectivity, and software via Zendesk.
- Troubleshoot and resolve IoT-related technical issues, escalating when necessary.
- Document interactions and update knowledge base articles to assist users.
- Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution.
- Monitor IoT and kitchen appliance system performance and report on key metrics.
- Assist in customer onboarding and training on IoT system usage.
- Proactively identify any issues within the data and maintain tracking of customer issues.
- Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty.
Experience Required:
- Experience in a customer support or technical support role.
- Strong Excel user.
- Good analytical skills.
- Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous.
- Flexibility to work weekends on a shared rota.
- Proficiency with customer support tools (e.g., Zendesk).
- Excellent problem-solving and communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Familiarity with the catering industry sector and commercial kitchen appliances is beneficial.
The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.
Customer Support Lead
Posted 4 days ago
Job Viewed
Job Description
Role: Customer Support Lead
Location: Bristol / Hybrid
About Jugo:
Jugo is the evolution of digital meeting spaces - a powerful layer that transforms standard video calls into high-impact, high-conversion moments. As virtual becomes the norm for over 80% of business interactions, Jugo is the lever that strengthens brand presence and drives conversion in every key moment.
It integrates seamlessly over the tools you already use like Zoom or Teams - and gives hosts the power to truly own the room. Whether you're pitching, presenting, or leading a mission-critical conversation, Jugo ensures your message lands with clarity, confidence, and commercial impact.
Our Meeting Impact Technology is built for customer-facing teams, marketers, and leaders who need to deliver with presence, precision, and persuasion. With cinematic visuals, intelligent flows, and AI-enhanced content impact , Jugo helps any host look remarkable, feel unstoppable, and convert more.
No platform switching. No technical setup. Just pure impact, delivered in the moments that matter most.
Our Vision: To inspire confidence in every individual by reimagining digital communication.
Our Mission: To bring unforgettable experiences to every digital presentation, so any host can turn
their brand, products, and themselves into superstars.
Our Promise: Look remarkable. Feel unstoppable. Deliver with impact. Own the Moment.
The Role:
We’re looking for a Customer Support Lead to help implement and evolve Jugo’s support infrastructure as we scale. Reporting into the Head of Ops, this role is ideal for someone who has been hands-on in a B2B SaaS environment and is now ready to build and develop a technical and commercial support function that is focused, fast, helpful and future-ready from day one.
You’ll help implement our support tooling, write the knowledge base from scratch, and ensure we’re offering seamless, intelligent support to our customers and internal teams as we grow.
Key Responsibilities:
1. Support Infrastructure Setup
- Help implement Zendesk (or similar) as our support hub
- Configure ticket workflows, SLAs, triggers, and macros
- Integrate live chat, email, widget, and social support channels
- Set up internal views, queues, and escalation paths
- Define permissions and business rules for the support platform
2. Knowledge Base & Self-Service Content
- Write and maintain user-facing documentation and FAQs
- Build structured knowledge libraries for both human agents and AI agents
- Create guided support flows for agents to follow
- Work with product, ops, and marketing to ensure accuracy and clarity
- Continuously expand and refine articles based on feedback and ticket trends
3. Customer Support Experience & Process Design
- Design macros and response templates for known queries
- Define support tone, response quality standards, and escalation flows
- Monitor and respond to inbound queries from alternative sources (e.g. social media)
- Flag recurring issues and themes for Product, UX, and Sales teams
4. Customer Data & Tool Integration
- Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data
- Ensure agents can access customer type, plan, and product usage history
- Use tagging and fields to categorize issues by topic, severity, and user segment
5. Measurement & Quality
- Track KPIs such as First Response Time, CSAT, ticket deflection, resolution time
- Set up reporting dashboards and regular insight sharing with Product/UX
- Support quality reviews of ticket handling tone and effectiveness
6. Team Support & Scaling
- Support the hiring, onboarding, and day-to-day coordination of initial support agents (1st and 2nd line, including technical support), or agency equivalents.
- Maintain internal SOPs and onboarding resources.
- Support agent performance reviews, coaching, and QA feedback.
7. Customer Feedback Loop
- Tag and prioritise feedback, bugs, and feature requests
- Maintain a flow of insights between support and Product/Design
- Champion the customer voice in internal road mapping
8. Managed Service Enterprise Client Support
- Provide premium, proactive support for our managed service enterprise clients (e.g. Guinness, Coca Cola, Newcastle United, Paris Saint Germain, Nokia)
- Manage each contracted managed service meeting from preparation through delivery, ensuring expectations are clear, met, and documented
- Liaise with studio, product, and technical teams to resolve issues quickly
- Maintain service quality while building the full SaaS customer support function
Success Metrics:
- Zendesk and support tooling live and fully functional
- Knowledge base sufficiently populated so line agents can resolve 80% of tickets with 80%+ CSAT
- SLAs met for response and resolution times
- Internal teams confident in triage, escalation, and reporting processes
- Customer feedback is structured, visible, and driving product improvement
About You:
You’ll thrive in this role if you:
- Have 5+ years of customer support experience in a fast-moving B2B SaaS environment
- Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout
- Write clearly, calmly, and efficiently under pressure
- Know how to recreate and specify technical bugs
- Are organised, pragmatic, and care deeply about end-user experience
- Enjoy working cross-functionally with product, engineering, and commercial teams
- Are proactive and continuously seek to improve systems, not just maintain them
Bonus Points:
- Experience supporting or training AI-driven help agents
- Familiarity with light technical tooling (CMS, bug tracking, admin panels)
- Past experience supporting enterprise customers in a post-sale environment
What We Offer:
- Hybrid working with Bristol office access
- 25 days holiday + public holidays
- Wellbeing and professional development budget
- Opportunity to build a standout support experience from scratch
Why This Role Matters:
Customer support is one of the first human touchpoints our users experience — and how we show up in those moments defines trust. In this role, you’ll help build a thoughtful, scalable support function that empowers agents, delights customers, and strengthens Jugo’s reputation with every ticket.
Customer Support Lead
Posted today
Job Viewed