510 Direct Service Provision jobs in the United Kingdom

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Key Responsibilities:

• Receivelog, and triage HR cases via ticketing systems and phone.

• Provide first-line resolution for common inquiries (policies, benefits, process guidance).

• Escalate complex cases to Team Leader or COEs as required.

• Maintain accurate records and case documentation.

• Support knowledge base maintenance and continuous improvement initiatives.

• Ensure compliance with data protection requirements (GDPR).

Education:

• Bachelor's degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered

• Proven experience in HR shared services or contact center environment.

• Strong data accuracy and attention to detail.

• Strong customer service mindset and communication skills.

• Proficient in HRIS and ticketing tools.

• Fluent in English; additional European language an advantage.

• Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).

Key Performance Indicators (KPIs) & SLAs:

• 95% first-contact resolution rate.

• 98% case closure within SLA.

• Zero critical compliance breaches.

• ≥95% customer satisfaction ratings

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

• Undertake comprehensive assessments of children's needs and risks, developing robust care and protection plans.
• Manage a caseload of complex and challenging cases involving significant risk factors.
• Provide direct support and intervention to children and families, working collaboratively with a range of multidisciplinary agencies.
• Chair meetings and case conferences, ensuring effective communication and decision-making.
• Mentor, supervise, and support less experienced social workers, promoting professional development.
• Contribute to the development and implementation of team policies and procedures.
• Prepare high-quality reports for court proceedings and other statutory requirements.
• Maintain accurate and up-to-date case records in line with organisational policies and professional standards.
• Represent the team and organisation in multi-agency forums and community engagement activities.
• Participate in regular supervision and professional development activities.

• BA/BSc in Social Work or equivalent recognised social work qualification.
• Registered Social Worker with the relevant professional body (e.g., Social Work England).
• Minimum of 5 years of post-qualifying experience in child protection or a related field.
• Proven experience in managing complex safeguarding cases and undertaking comprehensive assessments.
• In-depth knowledge of relevant legislation, policies, and procedures relating to child protection.
• Excellent assessment, planning, intervention, and review skills.
• Strong report-writing skills and experience of presenting evidence in legal settings.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities.
• Demonstrated ability to lead and mentor other professionals.
• Full driving licence and access to a vehicle for work purposes.

HR Shared Services Manager

Location: Manchester

Salary: Competitive + Benefits

We’re recruiting on behalf of a leading international organisation in the childcare sector. With a global presence, rapid UK expansion, and strong investment in people, this is an exciting opportunity for an HR Shared Services Manager to join their Manchester team.

This role plays a vital part in ensuring employees across multiple offices and 100+ UK sites receive outstanding people support. You’ll lead a small team, take ownership of first-line queries, and play a key role in enhancing the overall employee experience.

Why this role matters:

The HR Shared Services function is the first point of contact for all people, policy, and employment queries. As Manager, you’ll be hands-on in resolving issues, managing escalations, and ensuring your team delivers a service that is accurate, timely, and employee-focused. Your work will directly impact employee satisfaction, helping the business continue its growth journey.

What you’ll be doing:

• Leading, coaching, and developing a team of People Assistants
• Acting as first-line support for queries, as well as managing escalations
• Monitoring and reporting on KPIs around query resolution and service levels
• Conducting quality audits to ensure consistent, high-standard responses
• Providing People data insights to improve employee experience and satisfaction

What we’re looking for:

• Experience in an HR Shared Services or people-focused Helpdesk environment
• Previous leadership or supervisory experience
• Strong communication and problem-solving skills
• A hands-on approach with the ability to balance leadership and direct support
• A commitment to delivering an exceptional employee experience

What’s on offer:

Alongside a competitive salary, you’ll enjoy an excellent benefits package including:

• 25 days holiday plus an extra day off for your birthday
• Healthcare Cash Plan fully paid for by the company
• 60% childcare discount
• Generous retail discounts
• Buddy Bonus – cash rewards for referring friends
• Enhanced maternity and paternity leave
• Health and wellbeing support through an Employee Assistance Programme
• Pension scheme with employer contribution

If you’re an experienced HR Shared Services professional with a passion for people support, this is an excellent opportunity to step into a role that combines leadership, service delivery, and continuous improvement.