143 Direct Service Provision jobs in the United Kingdom

• Support vulnerable adults in making informed decisions about their resources, support, and services to sustain or enhance their quality of life and well-being.
li>Collaborate with Lewisham's Integrated Health and Social Care model, working alongside multi-disciplinary teams, including the voluntary sector, to promote independence and personalisation.
• Serve as the primary contact for residents and their unpaid carers, aiding them in maximizing their independence and benefiting from personalisation and community resources.
• Coordinate quality community-based packages and other services for Service Users and their Carers, ensuring they represent Best Value for the borough and the NHS CCG.
• Encourage self-help and mutual aid through initiatives that increase individual and community capacity, social inclusion, and community networks. Support reciprocal support and sustainable caring roles by employing a strength-based approach to casework.

• Proven experience in supporting vulnerable adults and facilitating informed decision-making.
• Strong understanding of integrated health and social care models and experience working with multi-disciplinary teams.
• Excellent communication and interpersonal skills, with the ability to serve as a main point of contact for residents and carers.
• Experience in arranging community-based packages and services, with a focus on achieving Best Value.
• Ability to adopt a strength-based approach to casework, promoting social inclusion and community networking.

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

The military charity sector relies on SSAFA CMS Ltd to provide and maintain a casework management system. Based around Mosaic, the system manages tens of thousands of applications for support every year and facilitates the distribution of over £20m to beneficiaries.

Managing a small but talented team, the CMS Manager is responsible for maintaining system performance and supporting users across the
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The military charity sector relies on SSAFA CMS Ltd to provide and maintain a casework management system. Based around Mosaic, the system manages tens of thousands of applications for support every year and facilitates the distribution of over £20m to beneficiaries.

Managing a small but talented team, the CMS Manager is responsible for maintaining system performance and supporting users across the .

Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Key Responsibilities:

• Receivelog, and triage HR cases via ticketing systems and phone.

• Provide first-line resolution for common inquiries (policies, benefits, process guidance).

• Escalate complex cases to Team Leader or COEs as required.

• Maintain accurate records and case documentation.

• Support knowledge base maintenance and continuous improvement initiatives.

• Ensure compliance with data protection requirements (GDPR).

Education:

• Bachelor's degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered

• Proven experience in HR shared services or contact center environment.

• Strong data accuracy and attention to detail.

• Strong customer service mindset and communication skills.

• Proficient in HRIS and ticketing tools.

• Fluent in English; additional European language an advantage.

• Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).

Key Performance Indicators (KPIs) & SLAs:

• 95% first-contact resolution rate.

• 98% case closure within SLA.

• Zero critical compliance breaches.

• ≥95% customer satisfaction ratings

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Location: Milton Keynes (2 – 4 days onsite per month)

Duration: Until July 2026

Salary: £46,735 to £55,755

Hours: Full time, Monday to Friday

As a key member of the People Services Hub leadership team, you’ll lead the function, overseeing expert HR support across the employee lifecycle. You’ll manage a team of Team Managers and Advisors, ensuring high-quality, compliant, and user-focused service delivery.

This is a fantastic opportunity to drive continuous improvement, lead through change, and contribute to strategic projects including automation, AI, and enhanced self-service tools.

Key Responsibilities

• Lead and develop teams, fostering a high-performance, inclusive culture
• Oversee daily operations, ensuring timely and accurate resolution of complex HR matters
• Drive continuous improvement and service transformation initiatives
• Ensure compliance with employment law, GDPR, and internal policies
• Collaborate with stakeholders across the University to enhance service delivery
• Use data and performance insights to inform decisions and improve outcomes

About You

• Proven experience leading HR Shared Services or operational advisory teams
• Strong knowledge of UK employment law and HR best practices
• Experience with SAP SuccessFactors would be ideal

If this sounds like the role for you, please reply to this email with your up-to-date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

HRLife are working with a growing business undergoing significant change and are looking for a pro-active People Services Manager to lead and develop the HR Operations / People Services team ensuring smooth and efficient delivery of the full employee lifecycle. Working in a shared services environment, reporting into the Head of HR Shared Services, this role will suit someone who thrives in a fast-paced, operationally focused environment who has a strong understanding of HR processes, systems and administration with a passion for continuous improvement.

You'll have previously worked in a similar role where delivery is key - managing and overseeing a small team you will be proactive, be detail-oriented, enjoy getting into the detail and data and have experience of optimising HR operations to help the wider, longer- term strategic business goals.

You will be prepared to roll up your sleeves and challenge the status quo to propose alternative solutions, improve existing process and introduce and embed new effective ways of working. You'll be a great communicator, like data, and be used to analysing trends and using reports to allow for informed business decision making. You'll be able to juggle multiple projects, have great stakeholder management skills and be systems savvy!

Main Responsibilities

• Lead and develop the People Services team, driving efficiency and effective delivery of all HR Services
• Maintain SuccessFactors and other HR Systems to ensure the data is correct and updated
• Support the implementation of HR Systems/system integration including data, reporting etc.
• Represent the People Services function at the senior meetings as required
• Ensure best practice with regards to HR Compliance and SuccessFactors
• Oversee the accurate and timely verification of Right to Work documentation for all new hires for UK and Ireland and overseeing the end-to-end vetting process for new hires and existing employees, ensuring compliance
• Oversee the auditing and compilation of People files ensuring all required documentation is in order
• Support ad hoc projects particularly around process improvement and delivery
• Work with managers to upskill them, ensuring systems are used and processes followed, providing training as needed
• Work collaboratively with the Payroll Team and HR Business Partners to ensure all payroll changes are made and deadlines met

You will have previous team management experience, come from an HR Operations / shared services background. Ideally you'll have experience of working in a fast-paced business that has undergone significant change and have the ability to build trust and work collaboratively with all levels and stakeholders in a complex, high-touch business.

3 days a week in the office - Hertfordshire based

Salary 60-70k plus great benefits package