119 Director Customer Success Services Css Tech Delivery Cloud Data Management Uk jobs in the United Kingdom

We're seeking a highly motivated, visionary and experienced Enterprise Commercial CSAM leader - someone who has held senior roles and led enterprise-scale delivery organizations, or driven Technology strategy and innovation across complex organizations. The ideal candidate will bring a blend of technical depth, operational excellence, business acumen, and a track record of shaping and delivering impactful Customer transformations.
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, it's a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
+ Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption?
+ Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
+ You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
+ Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ Extensive work experience within customer industry
+ Extensive experience in people management
+ Extensive experience managing a consumption portfolio
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft's Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption). Delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
An exciting opportunity has become available for a Majors Growth Account Executive (AE) within the High Tech Software and Business Services team. This role requires a resilient, hunter-minded sales professional who thrives in uncovering new opportunities, driving digital transformation, and accelerating customer growth through challenger-led conversations.
As a Majors Growth AE, you will be responsible for building and developing trusted relationships with CxO-level stakeholders, driving close engagement with cross-functional teams, and delivering transformational business outcomes through Microsoft's integrated cloud solutions in close collaboration with the Microsoft partner ecosystem.
Leveraging your multi-functional team through a digitally enabled model, supported by a dedicated Digital Sales Enterprise (DSE) team and Solution Engineers, across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
**Responsibilities**
**Business Relationship Owner**
+ Define and own the strategic vision for each account.
+ Engage with CxO-level Technology, Digital, and Business Decision Makers to drive transformation.
+ Lead with empathy, challenge conventional thinking, and align Microsoft's value to customer priorities.
**Sales Hunter & Challenger**
+ Identify and develop new business opportunities within underpenetrated or inactive accounts.
+ Apply challenger selling techniques to reframe customer thinking and drive urgency.
+ Leverage digital signals and insights to initiate and close high-impact engagements.
**Team Orchestrator**
+ Collaborate with DSE, Solution Engineers, and Partner ecosystems to deliver end-to-end customer value.
+ Simplify orchestration by aligning with a consistent DSE model across solution areas.
+ Drive clarity and accountability across virtual teams.
**Operational Excellence**
+ Deliver consistent achievement of revenue and consumption targets.
+ Execute with agility across all business levers and segments, ensuring both quarterly and annual accountability.
+ Maintain accurate forecasting and pipeline hygiene.
**Learning Agility & Role Excellence**
+ Embrace continuous learning through structured skilling plans
+ Participate in peer-to-peer learning and community calls to share best practices and scale customer excellence.
**Qualifications**
**Required Qualifications**
+ Experience in selling Cloud services, with a proven track record of success.
+ Demonstrated ability to prospect, develop new business, and manage territory-level opportunities.
+ Experience engaging with mid-to-senior level executives and influencing strategic decisions.
+ Ability to work effectively with remote teams and partners.
+ Technical acumen to engage in solution conversations and drive value-based outcomes.
+ Direct experience of working within the High Tech Software Industry (ideal but not essential).
**Preferred Attributes**
+ Passion for technology-led business transformation.
+ Strong communication and storytelling skills.
+ Strategic thinker with a growth mindset and resilience in the face of ambiguity.
+ Inclusive leadership style that fosters collaboration and diversity.
+ Experience working in a global, matrixed environment.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Who we are

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

The Role

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

What you’ll do:

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

We'd really like to hear from you, if you have.

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

What you’ll get:

Here are some of our favourite perks and benefits, but we have so many more!

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Overview

We are looking for a driven, hands-on Team Leader to head up our global Account Management team. With a sharp commercial focus, you’ll lead and coach Account Managers across the US, UK, and Australia - ensuring consistent execution of renewal and expansion strategies that drive retention and revenue growth.

This is a high-impact opportunity to shape a global team, delivering results through team performance and staying close to our customers and commercial outcomes.

What you'll do

• Provide line management and hands-on coaching to our global team of Account Managers, supporting development and performance across regions.
• Drive consistent execution of the renewal process to ensure timely, successful outcomes that protect and grow revenue.
• Own the commercial results of the Account Management function, with a focus on retention, upsell, and long-term account growth.
• Act as the senior escalation point for complex renewal and account challenges, ensuring swift and effective resolution.
• Partner with senior leaders across Account Management, Sales, and Product to align on customer strategy and continuously improve our approach.
• Monitor and report on key performance metrics, providing visibility into team effectiveness and customer health.
• Champion a high-performance, commercially driven, customer-first culture within the Account Management team.

Requirements

What you'll need

• A proven track record of leading complex SaaS renewals—skilled in negotiation, objection handling, and closing deals.
• Demonstrated success in a commercial account management or renewals leadership role, ideally within a high-growth SaaS environment.
• Deep understanding of renewal processes, commercial levers, and customer value drivers in a subscription-based business.
• Experience coaching and managing a high-performing, geographically dispersed team.
• A strong track record of building senior customer relationships that lead to retention, expansion, and long-term value.
• Exceptional communication, negotiation, and stakeholder management skills.
• Comfortable thriving in a fast-paced, results-focused environment.
• Flexibility to work across time zones to support a global team and customer base.

What Will Set You Apart from Other Candidates

We’re looking for someone who doesn’t just understand account management and renewals - but leads them with commercial confidence and strategic clarity. You’ll stand out if:

• You’ve personally owned and successfully managed a portfolio of 50+ SaaS accounts annually, consistently delivering net retention >90%, and can clearly articulate your approach, playbook, and results.
• You bring a commercially strategic mindset - able to forecast renewals with precision, build mitigation plans for at-risk accounts, and lead expansion conversations that drive account growth.
• You're a confident, credible communicator with experience negotiating terms and handling objections with senior stakeholders (procurement, finance, legal).
• You’ve coached or led teams to strengthen renewal execution, or developed frameworks that improved commercial discipline, accountability, and outcomes.
• You're data- and process-driven, using tools like Salesforce to build and manage renewal pipelines, flag risks early, and align internal teams around customer and revenue goals.

Benefits

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

• Hybrid working (with an expectation of 2 days in  a London office)
• 25 days holiday increasing to 30 days
• A range of employee perks from Perkbox
• EAP via Vivup

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.

We’re pushing the boundaries of Insurance Technology.

INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.

Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.

With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.

Responsibilities will include :

People Leadership:

• With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
• You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• You'll cultivate a collaborative and high-performance ethos within the team.

Client Relationship Management:

• Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
• As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
• You will lead business reviews and strategic discussions to align client objectives with platform capabilities

Strategic Account Management:

• You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.

Client Success Strategy:

• You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
• You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Stakeholder engagement:

• You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
• You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.

Requirements

Essential Requirements:

Candidates must successfully evidence proven, demonstrable experience in the following areas:

• Insurance industry - developed either within an insurance company, or an insurance software provider;
• Account Management/ Customer Success Management experience
• Leading and managing teams
• Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable:

• Bachelor’s degree in Business, Marketing, Technology or related field
• Solid understanding of InsurTech landscape desirable

Benefits

• We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
• Inclusion in the company share plan

• Participation in a performance linked bonus scheme
• Annual Learning & Development allowance of £1,250
• Free access to LinkedIn Learning & Microsoft ESI Learning platforms
• Monthly wellness allowance of £100 for you to put towards health and wellness activities
• Group Income Protection
• Life Cover
• We are a member of the Employee Assistance Program, that supports our staff 24/7
• Participation in the company pension scheme
• Cycle to Work Scheme

Director of Technical Account Management EMEA
Job Category: Client Success
Location: UK - Remote
**Meet Our Team:**
As a key leader to a regional team of Technical Account Managers (TAM) who have the goal of driving client operational roadmap achievement and optimized solution health and performance, you will provide vision, guidance, and technical oversight.
**Picture Yourself at Pega:**
The position has responsibility for providing Thought Leadership to a regional team ofTechnical Account Managers (TAM)withthe goal of driving client operational milestone achievement, optimized solution healthand enhancing client satisfaction levels. This is a significant hands-on leadership role within the TAM/GSA organization and provides vision, guidance, and technical oversight of the team. Reporting directly to the regional Senior Director TAM/GSA, the Director will play an integral part in leading and driving overall client success.
**What You'll Do at Pega:**
Lead a team of Technical Account managers which focus on: operational milestone successwith business value for the client, establishing client technical confidence in Pega's services, and fostering strong client relationships to ensure that technical engagements result in client satisfaction and retention
+ Work with the Senior Director or VP TAM/GSA:
+ to ensure the regional teams are appropriately staffed with a view to future demands
+ review the TAM monthly and quarterly goals to ensure targeted work is mission aligned and value focused
+ measure and aggregate program compliance within team
+ partner with the various functions (SRT, GCS, CSM, PM, Eng.) to share and drive client feedback and product/service improvements
+ ensure feedback is reported, driven and governed
+ drive internal and external process and improvements aligned with clients' requirements to ensure clients' success criteria are met
+ Lead the teams with Design and Technical knowledge resulting in clear direction/input to milestone plans and rapid resolution of reported critical issues
+ Build out and develop the team's world class technical account management, process, operation planning, and troubleshooting skills
+ Motivate and inspire team to achieve outstanding results
**Who You Are:**
The successfulcandidate exemplifies a blend of deep technical expertise with client facing prowess. You are a dynamic, motivated and enthusiastic leader who is passionate about delivering excellence to our clients, as well as proficient in collaborating with business and technical stakeholders across the broader organizations.
**What You've Accomplished:**
+ Bachelor's Degree in Computer Science, or equivalent, Masters Preferred
+ 12 - 15 years of relevant work experience, including up to 10 years leadership experience in a consulting or technical role
+ Proven track record of leading a team to effectively ensure the resolution of complex technical issues to drive client satisfaction
+ A track record of using relevant metrics and process improvements to drive process and organizational improvement
+ Expert oral and written communication skills, leadership and poise in pressurized situations
+ Tenacity, drive and the desire to succeed in a fast-paced environment
**Additional Preferred Qualifications:**
+ Experience working within a global SaaS or PaaS organization
+ Understanding of the Cloud and how to support Cloud based clients
+ Hands on experience with Pega Products
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
#Li-KS1
Job ID: 22284
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.