46 Director Customer Success Services Css Tech Delivery Cloud Data Management Uk jobs in London

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft's Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption). Delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
An exciting opportunity has become available for a Majors Growth Account Executive (AE) within the High Tech Software and Business Services team. This role requires a resilient, hunter-minded sales professional who thrives in uncovering new opportunities, driving digital transformation, and accelerating customer growth through challenger-led conversations.
As a Majors Growth AE, you will be responsible for building and developing trusted relationships with CxO-level stakeholders, driving close engagement with cross-functional teams, and delivering transformational business outcomes through Microsoft's integrated cloud solutions in close collaboration with the Microsoft partner ecosystem.
Leveraging your multi-functional team through a digitally enabled model, supported by a dedicated Digital Sales Enterprise (DSE) team and Solution Engineers, across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
**Responsibilities**
**Business Relationship Owner**
+ Define and own the strategic vision for each account.
+ Engage with CxO-level Technology, Digital, and Business Decision Makers to drive transformation.
+ Lead with empathy, challenge conventional thinking, and align Microsoft's value to customer priorities.
**Sales Hunter & Challenger**
+ Identify and develop new business opportunities within underpenetrated or inactive accounts.
+ Apply challenger selling techniques to reframe customer thinking and drive urgency.
+ Leverage digital signals and insights to initiate and close high-impact engagements.
**Team Orchestrator**
+ Collaborate with DSE, Solution Engineers, and Partner ecosystems to deliver end-to-end customer value.
+ Simplify orchestration by aligning with a consistent DSE model across solution areas.
+ Drive clarity and accountability across virtual teams.
**Operational Excellence**
+ Deliver consistent achievement of revenue and consumption targets.
+ Execute with agility across all business levers and segments, ensuring both quarterly and annual accountability.
+ Maintain accurate forecasting and pipeline hygiene.
**Learning Agility & Role Excellence**
+ Embrace continuous learning through structured skilling plans
+ Participate in peer-to-peer learning and community calls to share best practices and scale customer excellence.
**Qualifications**
**Required Qualifications**
+ Experience in selling Cloud services, with a proven track record of success.
+ Demonstrated ability to prospect, develop new business, and manage territory-level opportunities.
+ Experience engaging with mid-to-senior level executives and influencing strategic decisions.
+ Ability to work effectively with remote teams and partners.
+ Technical acumen to engage in solution conversations and drive value-based outcomes.
+ Direct experience of working within the High Tech Software Industry (ideal but not essential).
**Preferred Attributes**
+ Passion for technology-led business transformation.
+ Strong communication and storytelling skills.
+ Strategic thinker with a growth mindset and resilience in the face of ambiguity.
+ Inclusive leadership style that fosters collaboration and diversity.
+ Experience working in a global, matrixed environment.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Who we are

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

The Role

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

What you’ll do:

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

We'd really like to hear from you, if you have.

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

What you’ll get:

Here are some of our favourite perks and benefits, but we have so many more!

Overview

We are looking for a driven, hands-on Team Leader to head up our global Account Management team. With a sharp commercial focus, you’ll lead and coach Account Managers across the US, UK, and Australia - ensuring consistent execution of renewal and expansion strategies that drive retention and revenue growth.

This is a high-impact opportunity to shape a global team, delivering results through team performance and staying close to our customers and commercial outcomes.

What you'll do

• Provide line management and hands-on coaching to our global team of Account Managers, supporting development and performance across regions.
• Drive consistent execution of the renewal process to ensure timely, successful outcomes that protect and grow revenue.
• Own the commercial results of the Account Management function, with a focus on retention, upsell, and long-term account growth.
• Act as the senior escalation point for complex renewal and account challenges, ensuring swift and effective resolution.
• Partner with senior leaders across Account Management, Sales, and Product to align on customer strategy and continuously improve our approach.
• Monitor and report on key performance metrics, providing visibility into team effectiveness and customer health.
• Champion a high-performance, commercially driven, customer-first culture within the Account Management team.

Requirements

What you'll need

• A proven track record of leading complex SaaS renewals—skilled in negotiation, objection handling, and closing deals.
• Demonstrated success in a commercial account management or renewals leadership role, ideally within a high-growth SaaS environment.
• Deep understanding of renewal processes, commercial levers, and customer value drivers in a subscription-based business.
• Experience coaching and managing a high-performing, geographically dispersed team.
• A strong track record of building senior customer relationships that lead to retention, expansion, and long-term value.
• Exceptional communication, negotiation, and stakeholder management skills.
• Comfortable thriving in a fast-paced, results-focused environment.
• Flexibility to work across time zones to support a global team and customer base.

What Will Set You Apart from Other Candidates

We’re looking for someone who doesn’t just understand account management and renewals - but leads them with commercial confidence and strategic clarity. You’ll stand out if:

• You’ve personally owned and successfully managed a portfolio of 50+ SaaS accounts annually, consistently delivering net retention >90%, and can clearly articulate your approach, playbook, and results.
• You bring a commercially strategic mindset - able to forecast renewals with precision, build mitigation plans for at-risk accounts, and lead expansion conversations that drive account growth.
• You're a confident, credible communicator with experience negotiating terms and handling objections with senior stakeholders (procurement, finance, legal).
• You’ve coached or led teams to strengthen renewal execution, or developed frameworks that improved commercial discipline, accountability, and outcomes.
• You're data- and process-driven, using tools like Salesforce to build and manage renewal pipelines, flag risks early, and align internal teams around customer and revenue goals.

Benefits

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

• Hybrid working (with an expectation of 2 days in  a London office)
• 25 days holiday increasing to 30 days
• A range of employee perks from Perkbox
• EAP via Vivup

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.

We’re pushing the boundaries of Insurance Technology.

INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.

Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.

With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.

Responsibilities will include :

People Leadership:

• With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
• You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• You'll cultivate a collaborative and high-performance ethos within the team.

Client Relationship Management:

• Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
• As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
• You will lead business reviews and strategic discussions to align client objectives with platform capabilities

Strategic Account Management:

• You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.

Client Success Strategy:

• You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
• You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Stakeholder engagement:

• You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
• You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.

Requirements

Essential Requirements:

Candidates must successfully evidence proven, demonstrable experience in the following areas:

• Insurance industry - developed either within an insurance company, or an insurance software provider;
• Account Management/ Customer Success Management experience
• Leading and managing teams
• Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable:

• Bachelor’s degree in Business, Marketing, Technology or related field
• Solid understanding of InsurTech landscape desirable

Benefits

• We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
• Inclusion in the company share plan

• Participation in a performance linked bonus scheme
• Annual Learning & Development allowance of £1,250
• Free access to LinkedIn Learning & Microsoft ESI Learning platforms
• Monthly wellness allowance of £100 for you to put towards health and wellness activities
• Group Income Protection
• Life Cover
• We are a member of the Employee Assistance Program, that supports our staff 24/7
• Participation in the company pension scheme
• Cycle to Work Scheme

Creating the future of sport inspires our work every single day. We’re always on the lookout for talented team members. Always learning, always improving. Curiosity keeps us growing both as a company and as individuals. Come test your strengths, broaden your skills, share your input, and pursue your passion with an internship at our London Offices.  

Support the Sales function for Amazon Account (ecommerce) with key department initiatives and projects as identified by Director/Senior Manager. This role will be responsible for working across a number of operational topics to support the wider team as well as focusing on our EU territories and digital initiatives.  

GROW YOUR CAPABILITIES THROUGH MEANINGFUL TASKS AND PROJECTS   
 

• Provide administrative support to Sales team in charge of Amazon Account.  
• Assist with implementing and executing project work as advised by line manager.  
• Work collaboratively and build cross functional relationships with Marketing, Product, Analytics and Account Operations teams.  
• Track, measure and drive key performance metrics to maximize sales opportunities. 
• Identify new ways of working within the team and have the confidence to make suggestions for improvements.  

KEY FACTS  

• Application Deadline: February 14th 2025, 11:59 PM GMT 

• Start Date: September 1st, 2025 

• Duration: 1 year   

• Location: London

• Yearly gross allowance: £23,500  

Requirements

WHAT WOULD MAKE YOU A MATCH  
 

• Knowledge on Ecommerce and online marketplace retailers. 
• Strong IT skills across all applications, particularly excel to advanced knowledge level. 
• Curiosity and analytical skills, demonstrating the ability to manage complex data, drive insights, and effectively convey narratives through presentations.   
• Attention to detail.  
• Proactive problem solver with a focus on finding and implementing solutions.   
• Confident communicator skilled in cross-functional collaboration.   
• Strong organizational skills.   
• Capable of using own initiative.   
• Genuine passion for the adidas brand.   
• Ability to build strong relationships.   
• Agile and open to change.

ELIGIBILITY

• Enrolled as a full-time student for the complete duration of the internship.    

• Candidates in the penultimate year of study preferred (following the internship, students should have a maximum of one year to graduate). 

• Available for the full duration of the internship – September 2025- September 2026. 

• Local to London office or ability to relocate for the full duration of the internship. 

Benefits

WHAT'S IN IT FOR YOU  
 

• Attractive salary 

• Generous discounts on products AND staff sales 

• Chances to attend and take part in a sponsored sports event. 

• Structured training and development 

• Mentorship programs Europe  

• Quarterly meetings about career progression 

• Funded Team socials 

• On-site gym and classes or discounted Gym membership (depending on location) 

• Travel expenses covered. 

• Flexible and agile working arrangements  

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Description
Amazon Ads offers advertisers innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising enhances the customer experience across every touchpoint and we work hard to generate positive return on investment for our advertising partners.
We are hiring a Sales Account Manager within the Hardlines vertical to deepen our relationships with our medium to large advertisers and their agencies. This role requires strategic as well as consultative digital expertise to optimize value and impact for marketers. You will leverage Amazon's proprietary data combined with third party measurement tools, to provide strategies spanning Amazon's suite of upper and lower funnel products to meet your customer's business and marketing goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product teams.
As a Sales Account Manager you are passionate about advertising and identifying solutions to complex business problems. You possess proven analytical skills and are able to develop data-led recommendation. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to challenge and teach new perspective to our advertisers while driving incremental revenue.
Key job responsibilities
- Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
- Hit or exceed revenue targets for assigned book of business.
- Achieve assigned non-revenue business objectives and goals.
- Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
- In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
- Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer satisfaction.
- Advocate for customers internally, and utilize internal resources, to drive customer success.
- Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.
Basic Qualifications
- Relevant experience in a client facing role, including but not limited to digital marketing and analytics
- Proven track record of delivering revenue results and significantly contributing to customer success
- Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
- Excellent presentation and communication skills (written and verbal)
- Have good judgement and use large datasets to solve problems that span business and technology
- Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
- Passion for always learning and developing new skills
- Located in or near an Amazon Ads sales office, or able to relocate to one
- Able to travel to customer offices
Preferred Qualifications
- Experience in Omni-channel marketing, display, over-the-top (OTT), and search marketing
- Experience in e-commerce (sales or marketing)
- Experience in Revenue owning function
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Management Account
Job ID
223668
Posted
05-Jun-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Brighton - England - United Kingdom of Great Britain and Northern Ireland, Leeds - England - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Newcastle under Lyme - England - United Kingdom of Great Britain and Northern Ireland
**Role Responsibilities**
The role is to provide financial ownership of the AMS region for the Global Account across Offices & Data Centres, ensuring countries have appropriate and adequate financial management and controls to meet all Client and CBRE requirements.
As a key member of the finance team, you will actively drive the region to ensure it meets the targets set and our sustainable growth through exceptional Client service agenda.
The key responsibility of the position is to provide financial ownership to the AMS Finance Lead, (with key support provided by the Global Financial reporting, planning and analysis team), Business lines and to the Global Finance Director. The role requires exceptional Client-facing skills whilst balancing the demands of corporate responsibilities including month end processes, monthly management reporting, forecasts and planning cycles for the Account.
Working within the financial contractual requirements and meeting all deadlines will be a key deliverable of the role. Although the key relationships with the Client, Regional Operations Lead and AMS Finance Lead, this role will still be involved in all associated reporting, in conjunction with the Global Financial reporting, planning and analysis team.
Countries in scope: United States, Canada, Brazil, Argentina, Costa Rica, Puerto Rico, Mexico.
**Client**
- Developing high quality and effective Client relationships in the region.
- Build good working relationship with account management and key client's members and be a business partner for both.
- Tightly manage contract governance, demonstrating an in-depth knowledge of the terms and conditions of the contract to ensure that all cost elements are appropriately accounted for.
- Assist with client team requests in a timely and accurate manner.
- Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.
- Prepare Monthly Client Report with support from the Regional Ops teams
- Delivery of the region's client budget and regular forecasts, working closely with operations teams (challenging them, as appropriate) to ensure full understanding and high degree of accuracy.
**Financial Reporting**
- Prepare accurate reports in line with monthly timetable including full Profit & Loss account with analysis and commentary, Balance Sheet reconciliations, forecasts and annual plans. Where these are managed by central CBRE platform finance team (LATAM), ensure full understanding and overall ownership of postings made on behalf of the account.
- Further liaising with the CBRE Finance and GWS Platform local Finance teams to fulfill any ad-hoc information requests, including audit query resolution.
- Ownership of region's Risks & Opportunities, keeping AMS Finance Lead informed of key items
- Provide ad-hoc support and financial analysis as required.
- Ensuring delivery of region's corporate budget/targets.
Contract and Finance Management
- Continually review, maintain and improve cash-flow, margins and reporting.
- Ensure timely invoicing of client and management of AR through PowerBI, ensuring it accurately reflects the region's AR position. Driving actions to ensure any overdue are settled by the client promptly.
- Identify and help drive implementation of savings opportunities to ensure Client is achieving best value for money.
- Review Client P&L results and challenge.
- Active management of overheads whilst seeking out areas of efficiencies or savings.
- Prepare & present monthly formal Corporate P&L and Balance sheet reviews, ensuring full understanding with variance analysis.
- Constantly strive to improve quality, service and efficiency within the region.
- Communicate regularly with operations team to ensure they are fully informed of operational objectives and achievements.
- Support in any client related audits.
**Finance Processes, Procedures and Reporting**
- Ensure company policies and procedures are adhered to consistently throughout the Contract.
- Working with GWS Platform finance to ensure full substantiation of all accruals, un-billed/earned revenue (UBR/UER) are in line with GWS policy.
- Manage the integrity of data in Client reporting and GWS systems.
- Have thorough knowledge of procedures and processes and lead the delivery of these to the required standard.
- Manage compliance through the required procedures and processes.
**Finance Planning**
- Assist the AMS Finance Lead & Global Reporting, Planning and Analysis team in delivering best in class GWS and Client management information including annual budgets, monthly management accounts and forecasts including Profit and Loss variance and Balance Sheet commentaries.
Financial Governance
- Ensure CBRE and statutory obligations are met for reporting and governance purposes.
- Responsibility for ensuring the integrity of the Balance Sheet and Balance Sheet Commentary for the region through close coordination with GWS Platform team.
- Attendance at monthly balance sheet review with full understanding and breakdown of key balance sheet items.
- Ensure Account is complying with any Global Account Standards e.g FCR process.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Description
Amazon Ads operates at the intersection of advertising and e-commerce, offering advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners.
We are hiring a Senior Account Manager to deepen our relationships with our medium to large advertisers. This role requires strategic as well as consultative digital expertise to optimize value and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams.
As a Senior Account Manager you are passionate about identifying solutions to complex business problems. You possess proven analytical skills and are able to develop data led recommendations. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to challenge and teach new perspectives to our advertisers while driving incremental revenue.
Key job responsibilities
- Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
- Hit or exceed revenue targets for assigned book of business.
- Achieve assigned non-revenue business objectives and goals.
- Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
- In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
- Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer satisfaction.
- Advocate for customers internally, and utilize internal resources, to drive customer success.
- Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.
Internal job description
Basic Qualifications
- Relevant experience in a client facing role within digital advertising
- Proven track record of delivering revenue results and significantly contributing to customer success - Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
- Excellent presentation and communication skills (written and verbal)
- Have good judgement and use large datasets to solve problems that span business and technology - Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
- Passion for always learning and developing new skills
- Able to travel to customer offices
Preferred Qualifications
- Experience in Omni-channel marketing, including Display and STV
- Experience in e-commerce (sales or marketing)
- Experience in Revenue owning function
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.