45,607 Director Of Guest Services jobs in the United Kingdom

Guest Relations Officer

London, London Park Hyatt London River Thames

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Job Description

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the Guest Relations Officer role

  • Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
  • Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
  • Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
  • Maintain guest profiles and preferences to support personalised service and loyalty retention.
  • Ensure all guest interactions reflect the hotel’s luxury standards and enhance overall guest experience.
  • About you
  • You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.

About you

You are a poised ho spitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.

Benefits of the Guest Relations Officer role include

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:  Apply today for this Guest Relations Officer  role and start your journey with Hyatt Hotel

This advertiser has chosen not to accept applicants from your region.

Guest Relations Executive

London, London Hilton

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**_You are the Key to our success!_**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive toachieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

This role is full-time, with shifts spanning from 6 am to 11 pm Monday to Sunday. Our successful candidate will be fully flexible to work any shift across the week.

**A WORLD OF REWARDS**
**Hourly Rate of u00a313.39** **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.

Guest Relations Executive

London, London Hilton

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**_You are the Key to our success!_**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive toachieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

This role is full-time, with shifts spanning from 6 am to 11 pm Monday to Sunday. Our successful candidate will be fully flexible to work any shift across the week.

**A WORLD OF REWARDS**
**Hourly Rate of u00a313.39** **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.

Guest Relations Manager

Birmingham, West Midlands Hilton

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

# **HOT0AA0E**

#

**Hourly rate** of u00a313.20 an hour

Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).

**A WORLD OF REWARDS**
**Incentive scheme** **Smart uniform** **provided** andlaundered **Free, healthy** **and high quality** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free car park** **Subsidised Taxi** between 12am and 7am **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.

Guest Relations Manager

Birmingham, West Midlands Hilton

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

# **HOT0AA0E**

#

**Hourly rate** of u00a313.20 an hour

Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).

**A WORLD OF REWARDS**
**Incentive scheme** **Smart uniform** **provided** andlaundered **Free, healthy** **and high quality** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free car park** **Subsidised Taxi** between 12am and 7am **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.

Guest Relations Manager

Liverpool, North West Hilton

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! .** **-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
**Smart uniform provided** andlaundered **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.

Guest Relations Officer

London, London Hyatt

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
**Duties and responsibilities related to the Guest Relations Officer role**
+ Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
+ Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
+ Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
+ Maintain guest profiles and preferences to support personalised service and loyalty retention.
+ Ensure all guest interactions reflect the hotel's luxury standards and enhance overall guest experience.
+ About you
+ You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.
**About you**
You are a poised hospitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.
**Benefits of the Guest Relations Officer role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for this **Guest Relations Officer** role and start your journey with Hyatt Hotel
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
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About the latest Director of guest services Jobs in United Kingdom !

Guest Relations Executive

London, London Hilton

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**_You are the Key to our success!_**
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive toachieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
This role is full-time, with shifts spanning from 6 am to 11 pm Monday to Sunday. Our successful candidate will be fully flexible to work any shift across the week.
**A WORLD OF REWARDS**
+ **Hourly Rate of £13.39**
+ **Free** **and healthy** **meals** when on duty
+ **Grow your Career!**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( )
+ **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.

Guest Relations Manager

Cobham, South East Hilton

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary: £13.87 an hour Sales incentives
**A WORLD OF REWARDS**
+ **Smart uniform provided**
+ **Free and healthy** **meals** when on duty
+ **Grow your Career** your next position could beas a Housekeeping Manager
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.

Guest Relations Manager

Birmingham, West Midlands Hilton

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
# **HOT0AA0E**
#
**Hourly rate** of £13.20 an hour
Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).
**A WORLD OF REWARDS**
+ **Incentive scheme**
+ **Smart uniform** **provided** andlaundered
+ **Free, healthy** **and high quality** **meals** when on duty
+ **Grow your Career**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **Discounted dental and health cover**
+ **High street discounts:** with Perks at Work
+ **Free car park**
+ **Subsidised Taxi** between 12am and 7am
+ **Holiday:** 28 daysincluding
This advertiser has chosen not to accept applicants from your region.
 

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