2,331 Distribution jobs in the United Kingdom

Our client is seeking a highly motivated and experienced Lead Supply Chain Analyst to optimize our extensive logistics and warehousing operations in **Aberdeen, Scotland, UK**. This critical role will be responsible for overseeing the end-to-end supply chain, ensuring efficiency, cost-effectiveness, and timely delivery of goods across our network. You will analyze complex logistical data, identify bottlenecks, and develop strategic solutions to improve inventory management, transportation routes, and warehouse performance. The ideal candidate will have a strong background in supply chain management, quantitative analysis, and process improvement, with a proven ability to lead projects and teams. Responsibilities include developing and implementing supply chain strategies, managing relationships with logistics partners, forecasting demand, and monitoring key performance indicators (KPIs). You will leverage advanced analytical tools and techniques to drive data-informed decision-making, contributing to significant cost savings and operational enhancements. A deep understanding of warehousing best practices, transportation management systems (TMS), and enterprise resource planning (ERP) software is essential. This position requires excellent problem-solving skills, strong leadership capabilities, and the ability to communicate complex findings clearly to diverse stakeholders. You will be an integral part of our operations in Aberdeen, ensuring our supply chain is robust and scalable to meet future demands. This is a fantastic opportunity to make a tangible impact on a large-scale operation, working within a dynamic and challenging industry.
Responsibilities:

• Analyze and optimize global supply chain and logistics operations.
• Develop and implement strategies for improved efficiency and cost reduction.
• Manage and evaluate performance of third-party logistics providers.
• Oversee inventory management and warehouse operations to minimize costs and maximize throughput.
• Utilize data analytics to identify trends, predict future demand, and mitigate risks.
• Design and maintain key performance indicators (KPIs) to track supply chain performance.
• Lead cross-functional teams to implement process improvements and new initiatives.
• Develop and maintain strong relationships with suppliers and internal departments.
• Ensure compliance with all relevant regulations and industry standards.
• Report on supply chain performance to senior management.

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business, Engineering, or a related field. Master's degree preferred.
• Minimum of 7 years of experience in supply chain management or logistics.
• Proven experience in a leadership or senior analyst role.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Experience with ERP systems and Transportation Management Systems (TMS).
• Excellent understanding of warehousing operations, inventory control, and transportation modes.
• Demonstrated ability to lead projects and drive change.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Must be eligible to work in the UK.

I am recruiting for an Operations Manager on a temp to perm basis, this is a new role within the business.

You will be acting as the key deputy to the Distribution Senior Operations Manager, this role ensures consistent service delivery, cost-effective transport execution, and leadership coverage across all regions.

Duties will include but aren't limited to-

• Operational Leadership & Strategic Support - Manage daily transport operations across multiple regions to ensure efficient, compliant, and cost-effective service delivery.
• Deputise for the Distribution Senior Operations Manager during absence or high-priority escalations, maintaining operational control and strategic alignment.
• Support the development and implementation of transport strategies aligned with company objectives.
• Identify and execute initiatives that improve service levels and reduce distribution costs.
• Regional Planning Coverage & Support - Acquire and maintain in-depth operational knowledge of all regional distribution planning activities.
• Provide leadership coverage for Distribution Planners, ensuring seamless continuity and minimal service disruption during planned or unplanned absence.
• Support region-wide planning efficiency initiatives and standardisation of best practices.
• Stakeholder & Subcontractor Management - Act as a liaison between internal departments, subcontractors, and suppliers to ensure operational alignment and service compliance.
• Manage subcontractor performance

Successful candidates will require experience within a Management role as well as logistics/ transport.

You must be able to work in a busy environment and be right hand support to the Senior Operations Manager.

Hours are Monday- Friday 8am- 4.30pm.

Candidates will need to drive and have own transport due to the location of the role. Occasional travel will also be required for Client & Supplier visits.

MTrec’s new career opportunity

Our client are specialists in their market sector, they are now looking to recruit a Distribution Planner on a permanent basis.

The Job you’ll do

• As a Distribution Requirements Planner, you will have responsibility to coordinate production workflow through all areas of the business ensuring minimum delay.
• Use system data to coordinate workflow through all business areas.
• Build and execute time-phased Distribution Requirements Plans (DRP) for stock movements between company plants/warehouses.
• Determine optimal transfer frequencies and lot sizes.
• Manage target stock levels, and buffers to protect service while minimising total network inventory.
• Track transfer order adherence, transit variance, receiving constraints; resolving issues proactively.
• Ensure production plans are prioritised to ensure minimum delay with maximum efficiency.
• Collaborate with Quality Control to prioritise incoming goods inspection.
• Ensure you work within stock level guidelines both from a service and financial perspective.
• Maintain system accuracy at all times.
• Utilise all applicable key performance indicators (KPI’s) to identify underperforming areas.
• Work closely with the Team Leader to recommend short term and permanent solutions.
• Contribute to and support improvement initiatives in place or being introduced.

About You

• To apply we ask that you are a technically minded Planner with the ability to optimise flow across our multisite manufacturing network demand, capacity and inventory so the right parts are in the right place at the right time.
• You'll bring 3-7 years experience in production, supply or materials planning, with hands on MRP/ERP and DRP expertise, strong transaction discipline and parameter management.
• You'll have a solid grasp of BOMs, routings, capacity planning (CRP/RCCP) and finite scheduling, plus proven planning experience of inter site transfers, network inventory and logistics constraints.
• Comfortable with complex part structures and change control, you're highly proficient in Microsoft Office especially Excel. Ideally, you'll have worked with systems such as SAP (ECC/S4), Oracle, Microsoft Dynamics 365, IFS or Infor.
• Analytically strong and commercially aware, you will communicate clearly at all levels, stay organised under deadlines and show high attention to detail.
• A proactive team player with an enthusiastic, forward thinking approach, you plan ahead and help drive continuous improvement.
• This position will be on a full time, permanent basis, and working day shift hours of 37 hours per week.

The Rewards and the Benefits

• Wellbeing app (Employee Assistance Program).
• Holiday buy and sell.
• Car scheme.
• Competitive pay.
• Enhanced pension.
• Training and development.

Job DescriptionSUMMARY DESCRIPTION:To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.Daily process and input of all customer orders and distribution accounts.Provide daily operational reports that are accurate and timely.Run stock reports to check for product availability.Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.Rate domestic transportation bills.Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.Trace orders as required and notifies customers of any activity concerning their order.Ensure accurate and timely client and vendors billing.Maintain damage records and backorder logs.Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.Input all receipts, putaways, moves, picks, shipments and cycle countsProvide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.Report customer feedback to management, including any signs of customer dissatisfaction.Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.Contribute to maintain strong relationships with vendors (trucking companies, and others).Provide support with other miscellaneous projects, filing and researchMaintain a current and accurate DLSOP that details the processing requirements for each account.Answer phone calls according to Expeditors standardsMeet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Meet KPI standards, as per the company’s proceduresEnsure smooth and timely freight process flowTrack and Trace Air Export Files and reportingUse Tree View on daily basisEnsure arrival notices are communicated to overseas and customersInteract with our customers in arranging their international shipments, meeting customer service standards.Understand department process flow, and looking for best practices to improve operational efficiency and productivityOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryAttend training classes when required and meet company standards of 52 hours training per year per employee.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Job DescriptionSummary:Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.Tasks and Duties:This section lists job-specific tasks and duties, such as the ones listed below:Daily process and input of all customer orders and distribution accounts.Provide daily operational reports that are accurate and timely.Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.Rate domestic transportation bills.Trace orders as required and notifies customers of any activity concerning their order.Ensure accurate and timely client and vendors billing.Maintain damage records and backorder logs.Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.Maintain strong relationships with vendors (trucking companies, and others).Provide support with other miscellaneous projects, filing and researchCompliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Escalation of problems to Management when necessary.Physical Demands:This section lists physical demands required of this job:Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker.Functions performed primarily while seated at desk.QualificationsUnderstanding transportation process of all models is a plusHazardous Materials certification (preferred)Good computer skills (e.g., MS Excel, MS Word)6 months to 1-year related experience and/or training; or equivalent combination of education and experienceMeet company standards of 52 hours training per year, including as needed management/leadership trainingExcellent organizational skills, time management skills in addition to a professional mannerPositive and willing to help attitudeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

We take care of our employees, and they take care of our customers!



Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.



Our Mission



We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!





SUMMARY DESCRIPTION:



To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.




Daily process and input of all customer orders and distribution accounts.


Provide daily operational reports that are accurate and timely.


Run stock reports to check for product availability.


Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.


Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.


Rate domestic transportation bills.


Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.


Trace orders as required and notifies customers of any activity concerning their order.


Ensure accurate and timely client and vendors billing.


Maintain damage records and backorder logs.


Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.


Input all receipts, putaways, moves, picks, shipments and cycle counts


Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.


Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.


Report customer feedback to management, including any signs of customer dissatisfaction.


Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.


Contribute to maintain strong relationships with vendors (trucking companies, and others).


Provide support with other miscellaneous projects, filing and research


Maintain a current and accurate DLSOP that details the processing requirements for each account.


Answer phone calls according to Expeditors standards


Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.


Meet KPI standards, as per the companyu2019s procedures


Ensure smooth and timely freight process flow


Track and Trace Air Export Files and reporting


Use Tree View on daily basis


Ensure arrival notices are communicated to overseas and customers


Interact with our customers in arranging their international shipments, meeting customer service standards.


Understand department process flow, and looking for best practices to improve operational efficiency and productivity


Overseas communications, timely responses to emails and requests (internal and external)


Escalation of problems to Management when necessary


Attend training classes when required and meet company standards of 52 hours training per year per employee.


Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.





WHAT WE EXPECT FROM YOU:



Expeditors Key Performance Expectations



Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.



Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.



Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize



Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.



Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards



Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary



Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate



Specific Performance Expectations



Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures



Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution



Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.





























The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).



Positive and willing to help attitude



Understanding transportation process of all models is a plus



Good computer skills (e.g., MS Excel, MS Word)



6 months to 1-year related experience and/or training; or equivalent combination of education and experience



Meet company standards of 52 hours training per year, including as neededmanagement/leadership training



Excellent organisational skills, time management skills in addition to a professional manner



Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results





Must have the Right to Work in the UK

We take care of our employees, and they take care of our customers!



Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.



Our Mission



We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!





SUMMARY DESCRIPTION:



To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.




Daily process and input of all customer orders and distribution accounts.


Provide daily operational reports that are accurate and timely.


Run stock reports to check for product availability.


Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.


Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.


Rate domestic transportation bills.


Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.


Trace orders as required and notifies customers of any activity concerning their order.


Ensure accurate and timely client and vendors billing.


Maintain damage records and backorder logs.


Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.


Input all receipts, putaways, moves, picks, shipments and cycle counts


Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.


Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.


Report customer feedback to management, including any signs of customer dissatisfaction.


Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.


Contribute to maintain strong relationships with vendors (trucking companies, and others).


Provide support with other miscellaneous projects, filing and research


Maintain a current and accurate DLSOP that details the processing requirements for each account.


Answer phone calls according to Expeditors standards


Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.


Meet KPI standards, as per the companyu2019s procedures


Ensure smooth and timely freight process flow


Track and Trace Air Export Files and reporting


Use Tree View on daily basis


Ensure arrival notices are communicated to overseas and customers


Interact with our customers in arranging their international shipments, meeting customer service standards.


Understand department process flow, and looking for best practices to improve operational efficiency and productivity


Overseas communications, timely responses to emails and requests (internal and external)


Escalation of problems to Management when necessary


Attend training classes when required and meet company standards of 52 hours training per year per employee.


Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.





WHAT WE EXPECT FROM YOU:



Expeditors Key Performance Expectations



Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.



Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.



Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize



Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.



Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards



Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary



Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate



Specific Performance Expectations



Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures



Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution



Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.





























The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).



Positive and willing to help attitude



Understanding transportation process of all models is a plus



Good computer skills (e.g., MS Excel, MS Word)



6 months to 1-year related experience and/or training; or equivalent combination of education and experience



Meet company standards of 52 hours training per year, including as neededmanagement/leadership training



Excellent organisational skills, time management skills in addition to a professional manner



Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results





Must have the Right to Work in the UK

We take care of our employees, and they take care of our customers!



Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.



Our Mission



We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!





Summary:



Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.



Tasks and Duties:



This section lists job-specific tasks and duties, such as the ones listed below:




Daily process and input of all customer orders and distribution accounts.


Provide daily operational reports that are accurate and timely.


Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.


Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.


Rate domestic transportation bills.


Trace orders as required and notifies customers of any activity concerning their order.


Ensure accurate and timely client and vendors billing.


Maintain damage records and backorder logs.


Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.


Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.


Maintain strong relationships with vendors (trucking companies, and others).


Provide support with other miscellaneous projects, filing and research


Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.


Escalation of problems to Management when necessary.





Physical Demands:



This section lists physical demands required of this job:




Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.


Write with pencil/pen/marker.


Functions performed primarily while seated at desk.







Understanding transportation process of all models is a plus




Hazardous Materials certification (preferred)


Good computer skills (e.g., MS Excel, MS Word)


6 months to 1-year related experience and/or training; or equivalent combination of education and experience


Meet company standards of 52 hours training per year, including as needed management/leadership training


Excellent organizational skills, time management skills in addition to a professional manner


Positive and willing to help attitude


Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results







Expeditors Key Performance Expectations



This section lists the core business-critical performance expectations applicable to all Expeditors employees.



Exceptional Customer Service:



Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).



Job Execution:



Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.



Reliability:



Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.



Collaboration:



Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.



Communication:



Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.



Culture:



Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.



Personal Growth and Development:



Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.



Product Agent Job-Specific Performance Expectations



Timely and Accurate Shipment Processing:



Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.



Timely and Accurate Data Entry:



Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.



Timely and Accurate Billing and Accounting:



Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.



Expeditors offers excellent benefits:




Paid Vacation, Holiday, Sick Time


Health Plan: Medical


Life Insurance


Employee Stock Purchase Plan


Training and Personnel Development Program


Growth opportunities within the company


Employee Referral Program Bonus