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Service Delivery Manager
Posted 7 days ago
Job Viewed
Job Description
Service Delivery Manager (Evening shift)
Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension
Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)
Location : Westminster (across our Municipal contracts)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
- Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
- Ensuring training and competency checks are in place for all roles.
- Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
- Delivery of a first-time collection culture and all contractual performance KPI's.
- Lead our people & assets to deliver/exceed service expectations.
- Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
- Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
- Investigate safety incidents, underperformance and disciplinary incidents.
What we're looking for;
Essential:
- Team Leadership and Management experience.
- Experience in developing/mentoring people.
- Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
Desirable:
- IOSH Managing Safely qualifications
- Waste management experience
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Service Delivery Manager
Posted today
Job Viewed
Job Description
Service Delivery Manager (Evening shift)
Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension
Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)
Location : Westminster (across our Municipal contracts)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
- Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
- Ensuring training and competency checks are in place for all roles.
- Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
- Delivery of a first-time collection culture and all contractual performance KPI's.
- Lead our people & assets to deliver/exceed service expectations.
- Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
- Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
- Investigate safety incidents, underperformance and disciplinary incidents.
What we're looking for;
Essential:
- Team Leadership and Management experience.
- Experience in developing/mentoring people.
- Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
Desirable:
- IOSH Managing Safely qualifications
- Waste management experience
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Service Delivery Manager
Posted today
Job Viewed
Job Description
We are looking for a highly organised and customer focused Service Delivery Manager to ensure the seamless delivery of services to our clients. In this key role, you will be responsible for maintaining strong customer relationships, managing service performance, and ensuring contractual commitments are consistently met.
Working closely with internal teams and stakeholders, you will oversee day-to-day service operations, proactively address issues, and drive continuous improvement initiatives. Your ability to combine operational excellence with a strong customer focus will be essential in delivering a first-class service experience and supporting the long-term success of our clients.
Roles and Responsibilities
- Act as the primary point of contact for assigned clients, ensuring service levels are met and exceeded.
- Oversee day to day delivery of services, managing incidents, requests, and changes in line with agreed SLAs.
- Build and maintain strong relationships with clients, understanding their business needs and priorities.
- Conduct regular service reviews, producing performance reports and identifying areas for improvement.
- Collaborate with internal teams to resolve escalations quickly and effectively.
- Ensure compliance with contractual obligations and industry standards.
- Lead continuous improvement initiatives to enhance service quality and operational efficiency.
- Support project delivery where services are impacted, ensuring smooth transitions and minimal disruption.
Qualifications and Experience
- Proven experience in a Service Delivery Manager or similar client facing role, ideally within IT or managed services.
- Strong understanding of ITIL principles and service management best practices (ITIL certification desirable).
- Excellent organisational, communication, and stakeholder management skills.
- Demonstrated ability to manage multiple priorities in a fast paced environment.
- Strong analytical and problem-solving skills, with a proactive approach to issue resolution.
- Experience with service reporting, KPI tracking, and performance improvement.
- Competence in interpreting and managing service contracts and SLAs.
- Familiarity with ITSM tools, ServiceNow or Halo PSA
- Ability to lead, motivate, and develop team members.
Service Delivery Executive
Posted today
Job Viewed
Job Description
Our client, a global company near Marlow, is looking for a Service Delivery Executive to join them. The Service Delivery Team is responsible for customer service, sales support, event organisation and administration and generally assists the sales team with any operational duties.
The right candidate will provide exceptional service to new and existing clients whilst being committed, flexible and m.
WHJS1_UKTJ
Service Delivery Manager
Posted 23 days ago
Job Viewed
Job Description
Two Circles is a vibrant, multi-award-winning and rapidly-expanding sports marketing agency. We work with some of the world’s biggest sports organisations including the NFL, Premier League and UEFA.
We’re looking for growth-oriented, dynamic and motivated new team members to help us build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry.
Every day, our team analyses billions of pieces of behavioral, attitudinal and purchase data from sports fans spanning the globe, using the latest machine-learning and data visualisation technology. We do this to give our clients the tools and insight required to build direct relationships with fans, grow engagement, and drive revenue across their event day, sponsorship and media businesses.
We have a global team of just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work.
As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused.
This role is an excellent opportunity to further build on your Service Management experience, where you’ll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports.
You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand.
Your main duties & responsibilities:
- Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 13 regional offices and remotely
- Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on ITIL and other good practice frameworks
- Establish and help the team hit clear goals and measures for success and improvement, e.g. KPIs, SLAs, as well as developing and supporting them day-to-day
- Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience
- Supporting with creation and management of useful documentation and training materials
- Managing suppliers and key partners involved in delivering our services
- Proactively monitoring and reviewing service performance metrics and taking action where appropriate
- Communicating with stakeholders and user communities as the “owner” of Workplace Tech, including updates on service delivery and performance, upcoming changes and improvements, escalations and concerns, and availability and major incident notifications
- Owning services across the lifecycle, from agreeing acceptance criteria at Design and Transition, supporting through incident and problem management to ensure smooth Operations, enabling safe and progressive Changes and Releases, and driving Continual Service Improvement
- Planning and delivering change projects within the scope of Workplace Tech, including those identified through Service Improvement and the onboarding and integration of new offices and Two Circlers through expansion and acquisition
- Mentoring other Two Circlers in Service Management skills and methods to develop their knowledge and champion the practice
- Protecting the data entrusted to us by our clients at all times
Requirements
- 3-5 years proven experience in Service Desk Management, Service Delivery, Customer Success or similar within an internal operational capacity , including:
- Process implementation and improvement across the Operations part of the Service Lifecycle
- Quality incident and problem management
- Demonstrable passion for Service Excellence, with a strong customer focus
- Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar
- Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships
- Project and Business Change Management experience
Experience with the following would also be beneficial:
- Current ITSM certifications like ITIL, VERISM
- Previous technical experience or understanding, especially with Entra ID and Microsoft 365 Administration, MDM such as Intune or Kandji
- Disaster Recovery and Business Continuity Planning
Benefits
We have a list of flexible benefits that we offer; as a taste:
- Hybrid working: we'd love for you to come into our office at least 2-3 days a week, especially during your onboarding
- Performance planning: potential to have a salary increase every 6 months and progress your career
- Discretionary company bonus
- Tickets to sporting events
- Renowned Team Days and events (this June, we went to Spain)
- Lunch on a Wednesday, breakfast and continuous supply of snacks
- Private healthcare schemes
- Cycle to work scheme
- Learning and Development opportunities, including certification in certain areas
Service Delivery Manager
Posted 591 days ago
Job Viewed
Job Description
We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
Our Littlepay values are:
- Trust and be trustworthy
- Embrace challenge
- Solve problems, together
- Deliver with speed and agility
- Be candid and kind
We’re looking for a hands-on Service Delivery Manager to ensure the service desk meets or exceeds its SLAs, contributing to company objectives by providing excellent customer service and minimising the impact of incidents and service disruptions on customers. This role is suitable for a technical individual who is looking to grow their existing team leadership skills.
Reporting to the Global Head of Operations, the hands-on Service Delivery Manager will:
- Assist in setting the strategic direction for the service delivery team, developing and implementing service delivery strategies and aligning them with the company's overall goals
- Manage the day-to-day operations of the service desk
- Develop, implement, and continuously improve service desk processes and procedures, with a focus on increased automation and tooling
- Manage and develop the service desk team, currently a small team of L1 and L2 analysts
- Monitor and track the performance of the service desk
- Understand complex technical challenges and collaborate internally and externally to resolve
- Work with other teams to resolve incidents and service disruptions
- Manage SLAs and ensure that services meet customer expectations
- Participate in the design and implementation of monitoring and alerting systems
- Monitor for and respond to incidents and service disruptions
- Analyse monitoring data to identify trends and patterns
- Continuously improve the monitoring and alerting capabilities of the service desk
Requirements
Ideally, you’ll have:
- 3-5 years experience as a senior support analyst or team leader working in a complex IT support role, ideally in a cloud-based transactional management environment such as financial systems
- Experience with monitoring and alerting of environments using multiple micro-services, APIs, databases and messaging systems hosted in a secure cloud based environment
- Possess a proven track record of leading and managing a small team of support analysts, effectively delegating tasks, providing ongoing training and support, and fostering a collaborative and productive team environment.
- Experience collaboratively solving problems with multiple stakeholders via a a variety of interfaces to customers, merchants, devices and payment gateways
- Demonstrated expertise in measuring and analysing service delivery performance to identify areas for improvement.
- Proven ability to lead and implement process improvement initiatives, driving continuous improvement in service delivery efficiency and effectiveness
- ITIL certification (highly desirable)
- A Bachelor's degree in a related field, such as Business Administration, Information Systems, or Computer Science (preferred but not required)
If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.
If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!
Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.
Benefits
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.
You’ll have access to:
- A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
- A company-wide paid day off
- Flexible (hybrid) working conditions
- Health insurance via our provider Vitality
- UK pension additional contribution split
- Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year corporate and team events and workshops
- A work from home remote set up allowance
- Short-term remote working arrangements
- International travel opportunities (dependent on role)
You'll be part of an inclusive and diverse team who celebrates the differences and unique gifts we each bring to work, and be able to take up the numerous other benefits that working at Littlepay affords you, including having access to the eclectic and vibrant culture that Shoreditch is known for.
If this opportunity interests you, hit apply! We look forward to learning about you.
Littlepay are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Service Delivery Regional Lead
Posted 3 days ago
Job Viewed
Job Description
**A Day in the Life**
Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.
We are seeking a dynamic and experienced Regional Service Delivery Lead to oversee the delivery of a complex healthcare materials managed service across multiple hospitals across London region. This role will lead the operational performance of all supported clinical areas - including Cath Labs, Operating Rooms, Interventional Radiology, and Endoscopy units - ensuring a consistently high level of service delivery aligned with contractual and clinical expectations. This is a critical leadership role, ideal for someone with deep clinical understanding and a passion for improving healthcare outcomes through operational excellence.
This role is hybrid in the London area and will require travel within the country and occasionally within EMEA (10-25%).
**Responsibili** **ties may include the following and other duties may be assigned:**
+ Lead regional service delivery across designated hospital sites, ensuring consistent operations in Cath Lab, OR, IR, and Endoscopy units
+ Drive KPI performance to meet contractual and internal targets across all service locations
+ Build and manage senior stakeholder relationships, acting as the main escalation point and strategic partner
+ Provide clinical insight to align services with theatre workflows, sterile service needs, and patient safety standards
+ Lead, develop, and support a regional team, fostering a culture of high performance and continuous improvement
+ Support new account activations and collaborate across IHS functions to resolve enquiries and optimize service
+ Contribute to business reporting, innovation, compliance, and the sharing of best practices across the region
**Required Knowledge and Experience:**
+ 5+ years' experience in a hospital OR setting-ideally in nursing, surgical operations, or clinical logistics
+ Background in medical devices, orthopaedics, or surgical supply chain highly desirable
+ Proven ability to manage complex, multi-site healthcare operations with strong commercial and analytical skills
+ Skilled in stakeholder engagement at senior clinical, procurement, and operational levels
+ Inspirational leader with experience managing regional teams in high-pressure environments
+ Deep knowledge of hospital workflows, sterile services, consignment, and surgical support processes
+ Strong communicator with influencing, conflict-resolution, and change leadership capabilities
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
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ICT Service Delivery Manager
Posted 22 days ago
Job Viewed
Job Description
Job ID
213678
Posted
29-May-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers, Engineering/Maintenance
Location(s)
Slough - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: ICT Service Delivery Manager**
**Business Sector: Data Centre Solutions, Critical Environment**
**Location: Slough**
**COMPANY PROFILE**
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
**Purpose of the Job**
+ The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale.
+ The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored
+ It is the DCS Services Delivery Manager's responsibility to liaise closely with their customer and promote a positive image of the company at all times.
+ The DCS Services Delivery Manager is responsible for ensuring that the relevant process and procedures are implemented, and adhered to, at all times.
+ The operational requirements for customer sites are to ensure that, the Service Delivery Manager's team of engineers, are covering 24-hour 365 days per year basis.
+ The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by Client.
**Key Responsibilities**
+ Liaise with various IT silos to organise front line support for all minor projects & day to day operations
+ Attend meetings to update IT silos of the progress of projects
+ Attend meetings with IT silos to discuss up & coming day requests
+ Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets.
+ Ensure that all staff are wearing the correct uniform supplied by the service provider.
+ Provide quotes for new / enhanced services as required.
+ Provide detailed surveys for existing and new / enhanced services as required.
+ Carry out regular staff appraisals.
+ Ensure that the DCS engineers training is reviewed on a regular basis and that the training matrix is kept up to date.
+ Make sure all health and safety requirements are met, and document any accidents that occur.
+ Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements.
+ Attend meetings with MS operations manager to discuss issues, requests & achievements.
+ Make sure all health and safety requirements are met, and document any accidents that occur.
+ Review / Complete Method Statements /Risk assessments when required.
+ Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements
+ Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines.
+ Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated.
+ Make sure all work is carried out to the standard expected by the client
+ Ensure that stock is ordered as & when required.
+ Produce the appropriate reports and present to the client on an agreed basis.
+ Provide surveys to CBRE / Client when required.
+ Co-ordinate the solving of faults which may occur.
+ Monitor infrastructure availability and ensure additional components /labour is available to meet the demand.
+ Make sure that all Comms rooms are kept to a standard expected by the client
+ Liaise with electrical department when additional power is or alterations are required
+ Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room.
+ Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc.
+ Create quotes and submit to the client for approval as and when necessary.
+ Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues.
+ Review the DCS related procedures on a regular basis and update / distribute when necessary.
+ Ensure that the calibrating of all DCS test equipment is calibrated within the relevant periods
+ Ensure frame schedules / business systems are updated as and when changes are carried out.
+ To perform any other duties within your skill set as delegated by your Line Manager
+ To ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information.
+ To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site.
**Accountabilities**
+ Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements.
+ The post holder has directly reporting staff.
+ This post carries no direct budgetary responsibility but financial awareness is required.
**EQUAL OPPORTUNITIES**
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Principal ILS Engineer / Service Delivery Manager
Posted 13 days ago
Job Viewed
Job Description
Principal ILS Engineer / Service Delivery Manager
Location: Weymouth
Work Pattern: Optional 9-day fortnight | Hybrid & Flexible Working Available
Clearance: May be required to maintain security clearance
Step into a world where cutting-edge technology meets mission-critical innovation. We are at the forefront of delivering multi-mission solutions that empower and protect naval forces across allied fleets worldwide.
As the maritime and underwater battlespace evolves, we are pushing boundaries to develop advanced specialist systems that give our 'Five Eyes' Defence customers an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionising naval missions with game-changing technologies.
Our collaborative approach ensures mission success through close partnerships with our customers. Our portfolio includes state-of-the-art sonar, radar, expendables, signature management, and naval power systems.
Join us in shaping the future of naval warfare-safeguarding the seas and empowering navies across the globe.
The Role
We're seeking a Principal ILS Engineer to take ownership of a major product line, leading the development of a complex SONAR system and designing a support contract. You'll manage a team of engineers focused on production and delivery, oversee Technical Assurance Frameworks (TAFs), and define and resource work packages.
You'll also be responsible for Integrated Logistic Support (ILS) documentation and may support safety, environmental protection, and compliance activities.
Ideal Candidate Profile:
- Bachelor's degree (or equivalent) in a relevant engineering discipline
- Experience in complex engineering environments
- Strong leadership and project management skills
- Familiarity with ILS and defence standards
Why Join Us?
We believe in flexible working that fits your life. Whether you prefer remote, hybrid, or on-site work, we'll support you. Our sites offer a 9-day fortnight , giving you every other Friday off.
Additional Benefits Include:
- Flexible start/finish times
- Time Off in Lieu (TOIL) - up to 1 day/month
- 1pm Friday finish
- Annual bonus
- Casual dress code
- 25 days holiday + Christmas shutdown
- Holiday buy/sell options
- Private healthcare, dental, and critical illness options via salary sacrifice
- Reward hub - discounts at 200+ online stores
- Life cover - 4x annual salary
- Pension - 5% employer / 4% employee (with flexible contribution options)
Principal ILS Engineer / Service Delivery Manager
Posted today
Job Viewed
Job Description
Principal ILS Engineer / Service Delivery Manager
Location: Weymouth
Work Pattern: Optional 9-day fortnight | Hybrid & Flexible Working Available
Clearance: May be required to maintain security clearance
Step into a world where cutting-edge technology meets mission-critical innovation. We are at the forefront of delivering multi-mission solutions that empower and protect naval forces across allied fleets worldwide.
As the maritime and underwater battlespace evolves, we are pushing boundaries to develop advanced specialist systems that give our 'Five Eyes' Defence customers an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionising naval missions with game-changing technologies.
Our collaborative approach ensures mission success through close partnerships with our customers. Our portfolio includes state-of-the-art sonar, radar, expendables, signature management, and naval power systems.
Join us in shaping the future of naval warfare-safeguarding the seas and empowering navies across the globe.
The Role
We're seeking a Principal ILS Engineer to take ownership of a major product line, leading the development of a complex SONAR system and designing a support contract. You'll manage a team of engineers focused on production and delivery, oversee Technical Assurance Frameworks (TAFs), and define and resource work packages.
You'll also be responsible for Integrated Logistic Support (ILS) documentation and may support safety, environmental protection, and compliance activities.
Ideal Candidate Profile:
- Bachelor's degree (or equivalent) in a relevant engineering discipline
- Experience in complex engineering environments
- Strong leadership and project management skills
- Familiarity with ILS and defence standards
Why Join Us?
We believe in flexible working that fits your life. Whether you prefer remote, hybrid, or on-site work, we'll support you. Our sites offer a 9-day fortnight , giving you every other Friday off.
Additional Benefits Include:
- Flexible start/finish times
- Time Off in Lieu (TOIL) - up to 1 day/month
- 1pm Friday finish
- Annual bonus
- Casual dress code
- 25 days holiday + Christmas shutdown
- Holiday buy/sell options
- Private healthcare, dental, and critical illness options via salary sacrifice
- Reward hub - discounts at 200+ online stores
- Life cover - 4x annual salary
- Pension - 5% employer / 4% employee (with flexible contribution options)