2,513 Ecommerce Operations jobs in the United Kingdom

£55,000 - £65,000 + Benefits

Do you want to build something extraordinary?

Are you a hands-on, commercially astute operations leader with a passion for excellence in e-commerce? Do you combine strategic vision with the credibility to lead high-performing teams across logistics, fulfilment, customer service and procurement?

We're working with a fast-growing, purpose-driven group whose flagship e-commerce brand forms the foundation of its broader mission, serving communities through digital platforms, fundraising services and faith-based initiatives.

This is an opportunity to lead and scale the operational engine of the ecommerce business, ensuring every product reaches every customer efficiently, reliably and profitably.

As Head of Operations, you'll oversee the systems and teams that power the organisation's e-commerce business, from fulfilment and warehousing to procurement, logistics and customer service. You'll drive measurable operational impact through process improvement, cost optimisation and service excellence, while leading transformation across digital systems, automation and AI-driven efficiency.

Working closely with the CFO/COO and the senior leadership team, you'll align daily operational performance with long-term strategic goals, building scalable systems and a values-driven culture that supports continued growth.

Key Responsibilities

• Lead all operational and strategic functions across fulfilment, logistics, procurement and customer service.
• Deliver a seamless customer experience through efficient, reliable post-purchase operations.
• Drive digital transformation, automation and AI-enabled improvements to enhance performance.
• Manage and develop functional leaders, building capability and accountability across teams.
• Optimise supplier relationships, inventory flow and cost-to-serve metrics.
• Embed Lean and continuous improvement principles across all operational processes.
• Champion the values of Creative Zest, Courageous Growth and Compassionate Service whilst leading with empathy, energy and ambition.

You'll bring a strong track record of senior operations leadership, drawing on your appreciation of e-commerce and the insight to balance efficiency, service quality and commercial impact. A natural people leader, you'll combine analytical rigour with emotional intelligence and thrive in a fast-paced, purpose-led culture.

Skills & Experience

• Proven experience leading multi-disciplinary operations teams (fulfilment, logistics, customer service, procurement).
• Strong commercial and financial understanding of cost drivers within e-commerce.
• Demonstrable success improving efficiency, service quality, and scalability.
• Experience implementing process and system transformation (including digital or AI initiatives).
• Data-driven approach with KPI and performance analysis capability.
• Excellent leadership, communication and stakeholder management skills.
• Strategic thinker with hands-on delivery capability.
• Collaborative, empathetic and commercially focused.
• Curious, tech-savvy and adaptable to change.
• Resilient under pressure, driven by purpose and continuous improvement.

This is more than an operations role, it's a chance to build a scalable, resilient foundation for growth and impact. If you're ready to lead the operational e-commerce growth plan of a trusted brand, we'd love to hear from you. Apply now!

£55,000 - £65,000 + Benefits

Do you want to build something extraordinary?

Are you a hands-on, commercially astute operations leader with a passion for excellence in e-commerce? Do you combine strategic vision with the credibility to lead high-performing teams across logistics, fulfilment, customer service and procurement?

We're working with a fast-growing, purpose-driven group whose flagship e-commerce brand forms the foundation of its broader mission, serving communities through digital platforms, fundraising services and faith-based initiatives.

This is an opportunity to lead and scale the operational engine of the ecommerce business, ensuring every product reaches every customer efficiently, reliably and profitably.

As Head of Operations, you'll oversee the systems and teams that power the organisation's e-commerce business, from fulfilment and warehousing to procurement, logistics and customer service. You'll drive measurable operational impact through process improvement, cost optimisation and service excellence, while leading transformation across digital systems, automation and AI-driven efficiency.

Working closely with the CFO/COO and the senior leadership team, you'll align daily operational performance with long-term strategic goals, building scalable systems and a values-driven culture that supports continued growth.

Key Responsibilities

• Lead all operational and strategic functions across fulfilment, logistics, procurement and customer service.
• Deliver a seamless customer experience through efficient, reliable post-purchase operations.
• Drive digital transformation, automation and AI-enabled improvements to enhance performance.
• Manage and develop functional leaders, building capability and accountability across teams.
• Optimise supplier relationships, inventory flow and cost-to-serve metrics.
• Embed Lean and continuous improvement principles across all operational processes.
• Champion the values of Creative Zest, Courageous Growth and Compassionate Service whilst leading with empathy, energy and ambition.

You'll bring a strong track record of senior operations leadership, drawing on your appreciation of e-commerce and the insight to balance efficiency, service quality and commercial impact. A natural people leader, you'll combine analytical rigour with emotional intelligence and thrive in a fast-paced, purpose-led culture.

Skills & Experience

• Proven experience leading multi-disciplinary operations teams (fulfilment, logistics, customer service, procurement).
• Strong commercial and financial understanding of cost drivers within e-commerce.
• Demonstrable success improving efficiency, service quality, and scalability.
• Experience implementing process and system transformation (including digital or AI initiatives).
• Data-driven approach with KPI and performance analysis capability.
• Excellent leadership, communication and stakeholder management skills.
• Strategic thinker with hands-on delivery capability.
• Collaborative, empathetic and commercially focused.
• Curious, tech-savvy and adaptable to change.
• Resilient under pressure, driven by purpose and continuous improvement.

This is more than an operations role, it's a chance to build a scalable, resilient foundation for growth and impact. If you're ready to lead the operational e-commerce growth plan of a trusted brand, we'd love to hear from you. Apply now!

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs."

- Michael Kors -

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, managing nine localized transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organizational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Salesforce Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences.
• Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance.
• Optimise on-site search, sort rules, and visual merchandising tactics to improve product discoverability and conversion, while developing scalable playbooks for seasonal execution.
• Deliver regular reporting and post-test analyses to generate actionable insights and inform future optimisation efforts.
• Collaborate proactively with U.S. counterparts to share insights, align on global CRO initiatives, and adopt best practices across regions

Content

• Partner with the Director to define and communicate the seasonal content strategy for Michael Kors EMEA sites, aligning with business priorities and brand direction.
• Manage the e-commerce content calendar to ensure timely planning, communication, and delivery of all web content across key markets.
• Collaborate cross-functionally to execute end-to-end content, supporting key products, seasonal trends, campaigns, and initiatives.
• Align with the Global Content Strategy, while delivering localized, engaging, and relevant content tailored to the EMEA audience
• Create detailed content briefs for design, covering homepage creative, category landing pages, trend edits, seasonal refreshes, evergreen content, promotional messaging, and editorial features.
• Coordinate with design and web production to ensure smooth implementation of content updates and enhancements across all digital touchpoints
• Use asset tracker to align with product readiness for timely content launches.
• Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements

You’ll Need to Have:

• 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment
• Prior team and stakeholder management experience,
• Current working experienced of personalization tools including Dynamic Yield, Salesforce, Taggstar, and Bazaarvoice
• Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square
• Results-oriented, with a focus on site optimization through user behavior and performance insights
• Excellent communicator and cross-functional collaborator
• Proficient in SFCC with hands-on experience in digital storefront management
• Advanced PC skills, including Excel (formulas, pivot tables), PowerPoint, and Word.

MK Perks:

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility
• Support for your well-being with flexible work options and generous time-off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture—recognized by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.
• Pension Contribution
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs."

- Michael Kors -

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, managing nine localized transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organizational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Salesforce Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences.
• Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance.
• Optimise on-site search, sort rules, and visual merchandising tactics to improve product discoverability and conversion, while developing scalable playbooks for seasonal execution.
• Deliver regular reporting and post-test analyses to generate actionable insights and inform future optimisation efforts.
• Collaborate proactively with U.S. counterparts to share insights, align on global CRO initiatives, and adopt best practices across regions

Content

• Partner with the Director to define and communicate the seasonal content strategy for Michael Kors EMEA sites, aligning with business priorities and brand direction.
• Manage the e-commerce content calendar to ensure timely planning, communication, and delivery of all web content across key markets.
• Collaborate cross-functionally to execute end-to-end content, supporting key products, seasonal trends, campaigns, and initiatives.
• Align with the Global Content Strategy, while delivering localized, engaging, and relevant content tailored to the EMEA audience
• Create detailed content briefs for design, covering homepage creative, category landing pages, trend edits, seasonal refreshes, evergreen content, promotional messaging, and editorial features.
• Coordinate with design and web production to ensure smooth implementation of content updates and enhancements across all digital touchpoints
• Use asset tracker to align with product readiness for timely content launches.
• Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements

You’ll Need to Have:

• 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment
• Prior team and stakeholder management experience,
• Current working experienced of personalization tools including Dynamic Yield, Salesforce, Taggstar, and Bazaarvoice
• Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square
• Results-oriented, with a focus on site optimization through user behavior and performance insights
• Excellent communicator and cross-functional collaborator
• Proficient in SFCC with hands-on experience in digital storefront management
• Advanced PC skills, including Excel (formulas, pivot tables), PowerPoint, and Word.

MK Perks:

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility
• Support for your well-being with flexible work options and generous time-off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture—recognized by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.
• Pension Contribution
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

Managing Director – Digital Commerce & Manufacturing Excellence

Package: £140,000 + Bonus, LTIP, Pension, Car / Car Allowance, Holiday + Benefits.

About the Company

Our client is a market-leading, UK-based manufacturing business with a strong reputation for quality craftsmanship, customer service, and product innovation. The company has successfully embraced digital technologies to transform its customer journey, enabling seamless online engagement and precision manufacturing. With strong foundations in place, it is poised for its next major growth phase, expanding markets, diversifying products, and increasing manufacturing capacity.

The Role

We are seeking a proven Managing Director to lead the business through its next stage of growth. Reporting to the Group CEO, you will have full responsibility for the P&L, strategic direction, operational performance, and cultural evolution of the company.

Your focus will include:

• Driving growth through new market entry, product diversification, and brand development.
• Elevating sales & marketing performance, building stronger routes to market, and expanding reach.
• Leading operational excellence, optimising manufacturing output, improving efficiency, and ensuring capacity meets demand.
• Leveraging data, insights, and digital innovation to drive performance and enhance customer experience.
• Supporting M&A activity , from target evaluation to integration.
• Developing a high-performance culture , building on the business’s strong heritage while fostering a forward-thinking, growth mindset.
• Managing capital investment to ensure sustainable, profitable growth.

About You

• Proven track record as an MD, GM, or senior divisional leader in manufacturing.
• Sector experience in Building Products such as Kitchen, Windows, Home Furnishings is desirable, though we also welcome applications from Automotive, Aerospace, Consumer Goods, Furniture, or other high-volume manufacturing sectors.
• Strong experience in scaling businesses through innovation, digitisation, and cultural transformation.
• Exceptional commercial acumen with full P&L responsibility.
• Inspirational leadership style with a track record of developing people and teams.

The Opportunity

This is a rare opportunity to take the helm of a highly successful, digitally enabled manufacturing business at a pivotal point in its journey. You will have the scope, autonomy, and resources to shape the future direction, drive sustainable growth, and deliver a lasting legacy.

Location: Staffordshire

Sector: Manufacturing

Please note you will be required to complete an NDA as part of this recruitment process.

Managing Director – Digital Commerce & Manufacturing Excellence

Package: £140,000 + Bonus, LTIP, Pension, Car / Car Allowance, Holiday + Benefits.

About the Company

Our client is a market-leading, UK-based manufacturing business with a strong reputation for quality craftsmanship, customer service, and product innovation. The company has successfully embraced digital technologies to transform its customer journey, enabling seamless online engagement and precision manufacturing. With strong foundations in place, it is poised for its next major growth phase, expanding markets, diversifying products, and increasing manufacturing capacity.

The Role

We are seeking a proven Managing Director to lead the business through its next stage of growth. Reporting to the Group CEO, you will have full responsibility for the P&L, strategic direction, operational performance, and cultural evolution of the company.

Your focus will include:

• Driving growth through new market entry, product diversification, and brand development.
• Elevating sales & marketing performance, building stronger routes to market, and expanding reach.
• Leading operational excellence, optimising manufacturing output, improving efficiency, and ensuring capacity meets demand.
• Leveraging data, insights, and digital innovation to drive performance and enhance customer experience.
• Supporting M&A activity , from target evaluation to integration.
• Developing a high-performance culture , building on the business’s strong heritage while fostering a forward-thinking, growth mindset.
• Managing capital investment to ensure sustainable, profitable growth.

About You

• Proven track record as an MD, GM, or senior divisional leader in manufacturing.
• Sector experience in Building Products such as Kitchen, Windows, Home Furnishings is desirable, though we also welcome applications from Automotive, Aerospace, Consumer Goods, Furniture, or other high-volume manufacturing sectors.
• Strong experience in scaling businesses through innovation, digitisation, and cultural transformation.
• Exceptional commercial acumen with full P&L responsibility.
• Inspirational leadership style with a track record of developing people and teams.

The Opportunity

This is a rare opportunity to take the helm of a highly successful, digitally enabled manufacturing business at a pivotal point in its journey. You will have the scope, autonomy, and resources to shape the future direction, drive sustainable growth, and deliver a lasting legacy.

Location: Staffordshire

Sector: Manufacturing

Please note you will be required to complete an NDA as part of this recruitment process.

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs."

- Michael Kors -

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, managing nine localized transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organizational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Salesforce Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences.
• Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance.
• Optimise on-site search, sort rules, and visual merchandising tactics to improve product discoverability and conversion, while developing scalable playbooks for seasonal execution.
• Deliver regular reporting and post-test analyses to generate actionable insights and inform future optimisation efforts.
• Collaborate proactively with U.S. counterparts to share insights, align on global CRO initiatives, and adopt best practices across regions

Content

• Partner with the Director to define and communicate the seasonal content strategy for Michael Kors EMEA sites, aligning with business priorities and brand direction.
• Manage the e-commerce content calendar to ensure timely planning, communication, and delivery of all web content across key markets.
• Collaborate cross-functionally to execute end-to-end content, supporting key products, seasonal trends, campaigns, and initiatives.
• Align with the Global Content Strategy, while delivering localized, engaging, and relevant content tailored to the EMEA audience
• Create detailed content briefs for design, covering homepage creative, category landing pages, trend edits, seasonal refreshes, evergreen content, promotional messaging, and editorial features.
• Coordinate with design and web production to ensure smooth implementation of content updates and enhancements across all digital touchpoints
• Use asset tracker to align with product readiness for timely content launches.
• Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements

You’ll Need to Have:

• 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment
• Prior team and stakeholder management experience,
• Current working experienced of personalization tools including Dynamic Yield, Salesforce, Taggstar, and Bazaarvoice
• Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square
• Results-oriented, with a focus on site optimization through user behavior and performance insights
• Excellent communicator and cross-functional collaborator
• Proficient in SFCC with hands-on experience in digital storefront management
• Advanced PC skills, including Excel (formulas, pivot tables), PowerPoint, and Word.

MK Perks:

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility
• Support for your well-being with flexible work options and generous time-off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture—recognized by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.
• Pension Contribution
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs."

- Michael Kors -

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, managing nine localized transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organizational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Salesforce Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences.
• Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance.
• Optimise on-site search, sort rules, and visual merchandising tactics to improve product discoverability and conversion, while developing scalable playbooks for seasonal execution.
• Deliver regular reporting and post-test analyses to generate actionable insights and inform future optimisation efforts.
• Collaborate proactively with U.S. counterparts to share insights, align on global CRO initiatives, and adopt best practices across regions

Content

• Partner with the Director to define and communicate the seasonal content strategy for Michael Kors EMEA sites, aligning with business priorities and brand direction.
• Manage the e-commerce content calendar to ensure timely planning, communication, and delivery of all web content across key markets.
• Collaborate cross-functionally to execute end-to-end content, supporting key products, seasonal trends, campaigns, and initiatives.
• Align with the Global Content Strategy, while delivering localized, engaging, and relevant content tailored to the EMEA audience
• Create detailed content briefs for design, covering homepage creative, category landing pages, trend edits, seasonal refreshes, evergreen content, promotional messaging, and editorial features.
• Coordinate with design and web production to ensure smooth implementation of content updates and enhancements across all digital touchpoints
• Use asset tracker to align with product readiness for timely content launches.
• Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements

You’ll Need to Have:

• 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment
• Prior team and stakeholder management experience,
• Current working experienced of personalization tools including Dynamic Yield, Salesforce, Taggstar, and Bazaarvoice
• Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square
• Results-oriented, with a focus on site optimization through user behavior and performance insights
• Excellent communicator and cross-functional collaborator
• Proficient in SFCC with hands-on experience in digital storefront management
• Advanced PC skills, including Excel (formulas, pivot tables), PowerPoint, and Word.

MK Perks:

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility
• Support for your well-being with flexible work options and generous time-off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture—recognized by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.
• Pension Contribution
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

• Manage the day-to-day operations of the online retail store, ensuring seamless customer journeys.
• Oversee product merchandising, inventory management, and order fulfillment processes for online sales.
• Develop and implement strategies to increase online traffic, conversion rates, and customer lifetime value.
• Create and maintain compelling product descriptions, images, and promotional content.
• Monitor online sales performance, analyse data, and generate reports to identify trends and opportunities.
• Lead and motivate a remote team of customer service representatives, ensuring prompt and effective resolution of customer inquiries.
• Implement and enforce online sales policies and procedures.
• Collaborate with marketing teams to execute online promotional campaigns and ensure brand consistency.
• Manage relationships with e-commerce platforms and third-party service providers.
• Stay up-to-date with e-commerce best practices and emerging online retail trends.

• Proven experience in e-commerce management, online retail operations, or a similar role.
• Demonstrated ability to manage online sales channels and drive revenue growth.
• Experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of online merchandising, SEO, and digital marketing principles.
• Excellent leadership and team management skills, particularly in a remote setting.
• Proficiency in data analysis and reporting tools.
• Exceptional customer service orientation and problem-solving abilities.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently with a high degree of autonomy.
• Experience in the retail sector is a strong advantage.