3 Emergency Dispatcher jobs in the United Kingdom

Claims Handler - Emergency Accommodation Services
Location : Droitwich
Job Type : Full-time
Office-based Salary: £26,728
Hours: 40 hours per week (including some evenings and weekends)

We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.
This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.


Key Responsibilities:

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

Requirements:

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

What's on Offer:

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

If interested, contact Jack  at Four Squared Recruitment - (url removed) or (phone number removed)

**The team you'll be working with:**
Our Public Sector Business Unit is growing strongly, and we are looking for a sub-sector Solutions Lead to join our leadership team. This is a strategic role, responsible for helping to shape the strategy of our Public Safety & Justice sub-sector, lead how we go to market and foster senior relationships with our clients. As well as developing differentiated offerings and directing proposals, this role will drive collaboration across the breadth of NTT DATA practices and market sectors.
We are looking for a highly motivated individual who is capable of working at pace: rapidly getting up to speed with new requirements and shaping compelling, innovative and differentiated solutions for our customers.
You will ideally have a background in the Public Sector, preferably for a consultancy or systems integrator. You will be a technical leader capable of setting direction and inspiring confidence and have successfully led solution aspects of complex and high value bid responses, presentations and customer discussions.
You will be a strong communicator, capable of generating written material of extremely high quality and presenting confidently. You will be comfortable with a wide range of technologies and solution types with a perspective that is broad rather than deep in any specific area and a desire to constantly learn. You will have a strong commercial understanding and be able to balance financial and budgetary constraints with customer aspirations. You will be used to working a fast-changing environment, forming new teams quickly, bringing organisation and structure where there is ambiguity and building strong working relationships.
**What you'll be doing:**
You will help drive the strategy for the next phase of growth for our Public Safety and Justic sub-sector, identifying areas of opportunity and the capabilities we need to develop. You will own and develop close relationships with senior technology and solution stakeholders across our customer base and with our key partners.
You will be responsible for leading pre-sales activity across a range of deals; influencing direction through close client relationships, directing responses to formal procurements (e.g. RFx) and supporting proactive campaigns. You will be pivotal to proposal generation, responsible for delivering an integrated solution and coordinated delivery plans across all technology domains and business practices. You will be authoring your own content, as well as orchestrating and aligning content from across the business. You'll lead the generation of thought leadership and be capable of developing innovative propositions that will differentiate us within the market.
Your primary objectives will be to:
+ quickly distil customer needs or goals into a simple vision and story board that can act as a central pivot for pre-sales activities
+ author creative and persuasive pre-sales content and thought leadership
+ develop close relationships with key customer stakeholders, influencing and supporting our clients' technical strategies
+ drive innovation and new ideas both internally and with our clients
+ set out and maintain the solution strategy for the sub-sector to drive growth
+ lead solution aspects of client pitches and negotiations
+ collate, orchestrate, and refine content to create a cohesive solution and delivery model
+ use your experience to influence and challenge the solutions we present
+ promote and develop pre-sales governance and best practices
+ build and leverage a wide senior-level network to navigate the global delivery organisation
+ develop capability; building momentum across the organisation to create a virtual team of creative content-writers, with great communication skills and strong commercial awareness
+ optimise knowledge; creating quality content that can be reused, building continual improvement into our knowledge estate and pre-sales assets
**What experience you'll bring:**
To take advantage of this opportunity you will need to be a highly structured individual with solid technical background and the ability to lead people and orchestrate multiple points of view. Experience in both delivery and operational roles would be beneficial.
+ You must be comfortable operating with high levels of ambiguity, you must have the ability to be bold, bring clarity and build confidence in our understanding of each opportunity
+ Your experience will enable you to tap into your innate knowledge to rapidly qualify opportunities and provide a view on complexity, opportunity size and risk
+ You must be able to unravel business ideas and get to the root of real business value to help our technical architects and business consultants create solutions that will excite our clients
+ Working with a global network of inspiring technologists, you must be able to harness talent from across the NTT Data family to generate solution collateral
+ Whilst working alongside technology and business experts, you must be familiar working with reference architectures and high-level technology patterns & designs
+ The role will demand you to be a strong influencer, having the ability to build good working relationships with delivery partners at all levels within the organisation
+ You must be a great visual storyteller, able to bring solutions to life to help our customers understand and embrace the value of change & technology
Education and Experience
+ 10+ years of technical delivery experience on complex engagements, at least some of which has been within the UK Public Sector
+ Technical leadership experience, preferably in roles within a consulting or systems integration sitting across a portfolio of projects and programmes.
+ Sales or pre-sales experience, covering a range of deal types and sizes across consulting, systems-integration and managed services.
+ A track record of building effective teams, recognising people's strengths and weaknesses and establishing the right environment for growth
+ Excellent knowledge of the entire software development lifecycle and in delivery of software products
+ Experience with agile development methods & tooling e.g. Scrum, Kanban, Scaled Agile Framework, GDS Service Standard, Jira & Confluence
+ Understanding of architectural concepts, across application, cloud infrastructure, data, and integration
+ Experience in managed services or operational environments (such as defining service architectures) would also be advantageous
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
**Job Advert Attachment:**
Public_Sector_Solution_Director_Job_Spec_v1.docx
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