1,004 Employee Engagement Officer jobs in the United Kingdom

We’re working with the UK’s largest voluntary sector provider of adult education in England – a charity with deep community roots that’s been changing lives since 1903. Through local partnerships and practical learning, they help adults gain skills, confidence, and new opportunities to move forward in life.

If you’re someone who loves getting out into the community, meeting people, and seeing your work make a real difference, this is a chance to do what you do best within a values-led environment.

The role

You’ll be the bridge between local partners and adult learners across West Yorkshire, ensuring courses are promoted, referrals are consistent, and learners are supported smoothly into the right programmes.

Key responsibilities

• Promote a wide range of adult learning opportunities – from ESOL and functional skills to cooking, confidence-building, and other community-based courses, both accredited and non-accredited
• Build and maintain relationships with referral partners such as Jobcentres, community centres, and local charities to ensure a steady stream of learner referrals
• Recruit and screen learners for eligibility, then hand them over to the enrolment team for onboarding
• Travel across West Yorkshire to meet partners and learners
• Represent the organisation with warmth, professionalism, and care for the people and communities you serve

Who we’d love to speak to

Ideally, you’ll already have experience in a similar role with established connections across West Yorkshire. We’re also open to people with transferable skills – for example, those who’ve worked in learner recruitment, employability, or welfare-to-work roles where you’ve supported people onto courses or into employment.

You’ll need to be outgoing, confident, and tenacious – someone who can get out there, build trust quickly, and embed yourself in the local community as a genuine partner and advocate for lifelong learning.

If you’re ready to join a well-established, purpose-led organisation that values people, flexibility, and community impact, this could be your next chapter. You’ll join a supportive culture that offers gifted holiday days, volunteering opportunities, and mileage and expenses paid from home. A refreshing change from the typical high-pressure, “bums on seats” culture – still target-driven, but with a more people-focused approach that values quality relationships over hard selling.

Location: Hybrid/Aylesford, Kent

Salary/package: £27,642 per annum

Contract type: Permanent

Hours: Full-Time, 37 hours per week

Join The Education People as a Participant Engagement Officer and play a key role in connecting individuals to life-changing employment opportunities. This is an exciting chance to make a real difference by promoting innovative programmes, building strong partnerships, and supporting communities across Kent, Medway, and East Sussex.

Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out and this role requires a full UK driving licence and use of a personal vehicle, with business mileage reimbursed in line with company policy.

Who we are

The Education People (TEP) , part of Commercial Services Group (CSG) excels in delivering essential services that significantly impact the lives of children. With a team of specialists in various educational fields, they take pride in offering expert-driven services including early years and childcare, equality and inclusion, school improvement and professional development, ensuring comprehensive support for educational institutions.

Why this role matters

The Participant Engagement Officer plays a vital role in promoting the Supported Employment Service, ensuring stakeholders and individuals are aware of available programmes and referral processes. By attending events, building partnerships, and maintaining clear communications, the role strengthens referral pathways and participant engagement.

What you’ll be doing

• Promote and present the service at in-person and online events/meetings.
• Log engagement data accurately into the database.
• Monitor referral and enquiry mailboxes, ensuring timely communication with stakeholders and participants.
• Confidently manage incoming phone calls, advising stakeholders on services and referral processes.
• Liaise with colleagues and respond to enquiries to support the identification of new referral partners.
• Proactively identify and build relationships with new referral partners across Kent and Medway.
• Handle confidential information responsibly, ensuring GDPR compliance.
• Communicate effectively with stakeholders, participants, families, and organisations.
• Ensure referrals are processed efficiently through clear and professional communication.

What we’re looking for

• Proven experience of customer-facing roles, engaging with service users or participants.
• Experience of working at pace to meet targets and deadlines.
• Confidence in public speaking and presenting.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficient IT skills, particularly Microsoft Office packages.
• Ability to work in partnership with others but also on own initiative.

What you’ll get in return

• 25 days annual leave.
• Life assurance cover (4x salary).
• Pension scheme with up to 8% employer contribution.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive well-being programme.
• Tailored learning and development support with real opportunities to progress.

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £00 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over 7 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.

• Developing and implementing comprehensive community engagement strategies and action plans.
• Organizing and coordinating community events, meetings, and outreach activities.
• Building and maintaining strong relationships with community leaders, residents, local businesses, and stakeholders.
• Creating engaging communication materials, including newsletters, social media content, and promotional flyers.
• Facilitating dialogue and feedback mechanisms to understand community needs and concerns.
• Identifying and pursuing partnership opportunities with other organizations to enhance service delivery and impact.
• Managing project timelines and budgets for engagement initiatives.
• Representing the organization at community forums, meetings, and public events.
• Monitoring and evaluating the success of engagement activities, producing reports on outcomes and impact.
• Providing support and information to community members regarding available services and resources.
• Promoting volunteerism and participation in community programs.

• Developing and implementing strategies to engage with diverse community groups and stakeholders.
• Organizing and facilitating community events, workshops, and meetings, both in-person and virtually.
• Building and maintaining strong relationships with community leaders, local organizations, and volunteers.
• Identifying community needs and collaborating with partners to develop and deliver relevant programs and services.
• Promoting the organization's mission and activities through various communication channels, including social media and newsletters.
• Recruiting, training, and supporting community volunteers.
• Gathering feedback from the community to inform program development and organizational strategy.
• Monitoring and evaluating the impact of community engagement initiatives.
• Representing the organization at community forums and external events.

• Develop and implement effective community engagement strategies to reach target audiences.
• Organise and facilitate community events, workshops, and outreach activities.
• Build and maintain strong relationships with community leaders, local organisations, schools, and other stakeholders.
• Promote the charity's services and impact through various communication channels, including social media, newsletters, and local press.
• Recruit and support volunteers for community projects and events.
• Gather feedback from the community to inform programme development and improvements.
• Represent the organisation at local events and meetings.
• Identify opportunities for partnership and collaboration with other organisations.
• Assist in the development of fundraising initiatives and grant applications related to community projects.
• Maintain accurate records of engagement activities and stakeholder interactions.

• Proven experience in community development, outreach, or a similar role within the charity or voluntary sector.
• Excellent interpersonal and communication skills, with the ability to engage effectively with diverse groups.
• Strong organisational and event management skills.
• Familiarity with social media platforms and content creation for engagement.
• A genuine passion for community work and social impact.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• A driving licence and access to a vehicle may be advantageous for local travel.
• Experience in volunteer management is a plus.

• Develop and implement community engagement strategies.
• Organise and manage community events, workshops, and outreach activities.
• Build and maintain strong relationships with community members, partners, and stakeholders.
• Recruit, train, and manage volunteers, providing ongoing support.
• Create engaging content for social media, newsletters, and other communication channels.
• Represent the organisation at community meetings and events.
• Identify and pursue opportunities for fundraising and resource mobilisation within the community.
• Monitor and evaluate the effectiveness of engagement programmes.
• Collaborate with internal teams to ensure cohesive messaging and support.
• Champion the organisation's mission and values within the community.

• Proven experience in community engagement, outreach, or a related field, preferably within the charity sector.
• Excellent communication, presentation, and interpersonal skills.
• Strong organisational and project management abilities.
• Experience in social media management and content creation.
• Ability to build rapport and work effectively with diverse groups of people.
• A proactive and self-motivated approach to work.
• Proficiency in MS Office Suite and virtual collaboration tools.
• Passion for the organisation's mission and values.
• Ability to work effectively and independently in a remote setting.

• Develop and implement engaging community outreach programs and initiatives.
• Build and nurture relationships with community groups, local organisations, and volunteers.
• Plan and execute virtual events and workshops to raise awareness and promote participation.
• Create compelling content for social media, newsletters, and other communication channels to engage the community.
• Identify and pursue opportunities for partnerships and collaborations with other organisations.
• Support volunteer recruitment, training, and management, ensuring a positive volunteer experience.
• Gather feedback from the community and stakeholders to inform program development and improvements.
• Assist in the development and execution of fundraising campaigns, focusing on community involvement.
• Maintain accurate records of community interactions and engagement activities.
• Represent the organisation at virtual events and online forums.

• Proven experience in community development, engagement, or a related field.
• Excellent communication, presentation, and interpersonal skills, with the ability to connect with diverse audiences.
• Strong digital literacy and experience with social media management tools and virtual event platforms.
• Demonstrated ability to work independently and manage multiple projects simultaneously in a remote setting.
• Passion for social causes and a commitment to making a positive impact.
• Experience in event planning and coordination, preferably in a virtual environment.
• Ability to work collaboratively with internal teams and external partners.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office Suite or equivalent.
• This is a fully remote position, supporting our client's vital work within the Leicester, Leicestershire, UK community and beyond.

• Develop and execute comprehensive community engagement plans to increase public awareness and support for the organization's cause.
• Identify and build relationships with key community stakeholders, including local groups, businesses, schools, and faith-based organizations.
• Organize and facilitate community events, workshops, and information sessions (online and potentially in-person, with appropriate safety measures).
• Develop engaging content for social media, newsletters, and other communication channels to promote initiatives and impact stories.
• Recruit, train, and support volunteers, ensuring a positive and rewarding experience.
• Act as a primary point of contact for community inquiries and feedback, responding promptly and professionally.
• Collaborate with internal teams to align community engagement efforts with organizational goals and campaigns.
• Track and report on the effectiveness of engagement activities, using data to inform future strategies.
• Represent the organization at community forums, networking events, and public awareness campaigns.
• Identify and explore new opportunities for partnership and collaboration within the community.
• Advocate for the needs and voices of the communities served by the organization.

• Bachelor's degree in Social Sciences, Communications, Community Development, Public Relations, or a related field.
• Demonstrated experience in community outreach, engagement, volunteer management, or a similar role, preferably within the non-profit sector.
• Excellent interpersonal, communication, and presentation skills, with the ability to connect with diverse audiences.
• Proficiency in using social media platforms and digital communication tools for engagement.
• Strong organizational skills and the ability to manage multiple projects and events simultaneously.
• A genuine passion for the mission of the organization and a commitment to social impact.
• Ability to work independently and proactively in a remote setting.
• Experience in event planning and coordination.
• Familiarity with data tracking and reporting on engagement metrics.
• Adaptability and a creative approach to problem-solving.

• Develop and implement strategies to engage with diverse community groups, stakeholders, and volunteers.
• Organise and facilitate community events, workshops, and information sessions, both online and in-person (where applicable).
• Build and maintain positive relationships with community leaders, local authorities, and partner organisations.
• Communicate the organisation's mission, programmes, and impact through various channels, including social media, newsletters, and presentations.
• Recruit, train, and support volunteers, ensuring they have a positive and rewarding experience.
• Identify and explore opportunities for new partnerships and collaborations.
• Gather feedback from community members to inform programme development and improve service delivery.
• Track and report on engagement activities and their outcomes, contributing to impact measurement.
• Represent the organisation at community forums and external events.
• Contribute to fundraising efforts by engaging donors and supporters within the community.

• Proven experience in community engagement, outreach, or a related role, preferably within the charity or voluntary sector.
• Excellent interpersonal and communication skills, with the ability to connect with people from diverse backgrounds.
• Strong organisational and event management abilities.
• Experience with social media platforms and digital communication tools.
• Ability to work independently and manage a remote workload effectively.
• Passion for the organisation's cause and a commitment to making a positive social impact.
• Knowledge of local community structures and resources is an advantage.
• Experience in volunteer management is desirable.
• A degree in Social Sciences, Community Development, Marketing, or a related field is preferred.