254 Employee Relations jobs in the United Kingdom

Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
Job Description:
We are looking for a Labor Relations Director to help develop a global labor relations framework. You will partner with our international markets to provide support when necessary and help implement and execute a global labor relations strategy. This role provides strategic advice and consultation to market leadership regarding a broad range of trends and optional strategies, programs and activities.
In this role, you will also:
Lead
+ Play a key role in the long-term strategies and advise on department services and allocation of resources to meet the needs of the organization.
+ Assist and chair cross-functional teams accountable for execution of strategic priorities designed to prepare and promote the brand and business model.
+ Support international markets in identifying systemic legal risks and collaborate with those markets on response strategies that are consistent with our values.
+ Lead innovation and the development of tools, materials, training courses and communications to maintain a positive work environment that supports our values and brand standards in our restaurants and that is consistent with the company's overall business and human capital strategies.
+ Lead efforts on system-wide needs assessments to identify internal/external strengths, risks and workplace patterns and defines strategies for intervention.
+ Partner with corporate and market leaders to develop and enhance effective communication strategies to maintain awareness of labor trends.
+ Focus on finding opportunities to elevate employer brand reputation and crew-first mindset through existing initiatives.
+ Actively stays abreast of labor trends, legislative and regulatory developments or updates that may impact the brand.
+ Oversee and mentor team members (1-3) to ensure exceptional customer service and results.
Advise and Influence
+ Maintain system awareness of events that impact the business of our restaurants and resources to minimize any impact.
+ Counsel leaders to address issues with workforce-related conduct and policies and practices.
+ Provide strategic thought-partnership on the development and execution of short and long-term solutions to address complex labor relations matters (i.e. discrimination, harassment, workplace violence, safety, etc.), consistent with company policies and practices and limits exposure to legal liability.
+ Ensure sufficient and effective external resources are available to support on complex labor relations matters.
+ Partner with market teams to evaluate strengths, opportunities and risks and develops localized plans to prepare and promote the brand.
+ Provide strategic advice and subject-matter-expertise to internal and external partners and/or markets during the development and execution of company strategies and programs.
+ Advocate for the adoption and execution of employee engagement best practices and McDonald's people standards.
Qualifications:
+ You will have a solid understanding of international labor relations principles and ability to educate partners on labor relations matters and labor law;
+ Experience in labor relations in within large, complex global organizations supporting multiple countries would be highly beneficial: Canada, Australia, UK, Germany, France, Spain.
+ Proven ability to demonstrate and synthesize information, anticipate business needs, and find practical solutions to business challenges.
+ Shown experience managing and leading during uncertainty and change.
+ Validated critical thinker with a bias for action and understands how to drive clarity amidst ambiguity.
+ Proven track record of managing multi-faceted and large-scale initiatives under tight deadlines.
Personal Qualities
+ Demonstrated values-based leadership and decision-making to foster a culture of trust, respect, and inclusion.
+ Effective relationship builder and communicator that collaborates with multiple partners to set objectives and influence outcomes.
+ Effective people leader and coach that aligns team(s) to strategic objectives and develops self and talent for the future.
Additional Information:
At McDonald's we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.
Requsition ID: REF9343H_74400070794842

**Additional Information**

**Job Number** 25117681


**Job Category** Human Resources


**Location** London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3STVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Non-Management




We are looking for an ambitious, dedicated and people-oriented **Cluster Human Resources - Employee Relations Officer** to join our wonderful team in the Central London Cluster Marriott Hotels:


London Marriott Hotel County Hall
London Marriott Hotel Marble Arch
London Marriott Hotel Kensington
London Marriott Hotel Regents Park
London Marriott Hotel Maida Vale



If you are a people's professional and looking to develop within an amazing brand, get in touch with us today!



**Job Summary**



The **Cluster Human Resources Employee Relations Officer** will provide a comprehensive, confidential Human Resources service to the Cluster to support achievement of business goals and strategies whilst developing and maintaining positive internal and external customer relationships with associates and managers. The role promotes a positive ER culture by ensuring that our team members are treated fairly and consistently, and in line with the company policies, values whilst minimising risks to the business.



Our ideal candidate works in in collaboration with our Managers and Leaders across the business and be a trusted advisor by engaging and providing initial expert ER advice and practical support to key stakeholders.



The **Cluster Human Resources Employee Relations Officer** reports directly to the Cluster Human Resources Manager and works closely with the leadership team across the Cluster, coaching on people processes and policy.



**Key Responsibilities**


Act as the first point of contact for initial guidance on employee relations matters
Provide effective case management of issues such as investigation and disciplinary action, performance management, grievances, absence management and facilitation of termination and exit processes for involuntary separations
Develop strong and consultative relationships with managers and leaders as a trusted employee relations specialist to help identify employee relations issues, using experience and judgment to bring the issues to resolution
Ensure HR and Employment Law knowledge is up to date and advice is given in line with law and best practice and provide guidance on HR policies, practices and procedures.
Contribute to Human Resources Projects and other people-related initiatives across the Cluster



**Highlighted Benefits**


Work alongside some amazing talent, award winning, experienced hospitality professionals
Part of Marriott International, the largest hospitality brand in the world, meaning national and international promotion opportunities for our associates. The sky is your limit here!
Discounted worldwide room nights, meals, and spa access!



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number** 25117681


**Job Category** Human Resources


**Location** London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3STVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Non-Management




We are looking for an ambitious, dedicated and people-oriented **Cluster Human Resources - Employee Relations Officer** to join our wonderful team in the Central London Cluster Marriott Hotels:


London Marriott Hotel County Hall
London Marriott Hotel Marble Arch
London Marriott Hotel Kensington
London Marriott Hotel Regents Park
London Marriott Hotel Maida Vale



If you are a people's professional and looking to develop within an amazing brand, get in touch with us today!



**Job Summary**



The **Cluster Human Resources Employee Relations Officer** will provide a comprehensive, confidential Human Resources service to the Cluster to support achievement of business goals and strategies whilst developing and maintaining positive internal and external customer relationships with associates and managers. The role promotes a positive ER culture by ensuring that our team members are treated fairly and consistently, and in line with the company policies, values whilst minimising risks to the business.



Our ideal candidate works in in collaboration with our Managers and Leaders across the business and be a trusted advisor by engaging and providing initial expert ER advice and practical support to key stakeholders.



The **Cluster Human Resources Employee Relations Officer** reports directly to the Cluster Human Resources Manager and works closely with the leadership team across the Cluster, coaching on people processes and policy.



**Key Responsibilities**


Act as the first point of contact for initial guidance on employee relations matters
Provide effective case management of issues such as investigation and disciplinary action, performance management, grievances, absence management and facilitation of termination and exit processes for involuntary separations
Develop strong and consultative relationships with managers and leaders as a trusted employee relations specialist to help identify employee relations issues, using experience and judgment to bring the issues to resolution
Ensure HR and Employment Law knowledge is up to date and advice is given in line with law and best practice and provide guidance on HR policies, practices and procedures.
Contribute to Human Resources Projects and other people-related initiatives across the Cluster



**Highlighted Benefits**


Work alongside some amazing talent, award winning, experienced hospitality professionals
Part of Marriott International, the largest hospitality brand in the world, meaning national and international promotion opportunities for our associates. The sky is your limit here!
Discounted worldwide room nights, meals, and spa access!



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
Job Description:
We are looking for a Labor Relations Director to help develop a global labor relations framework. You will partner with our international markets to provide support when necessary and help implement and execute a global labor relations strategy. This role provides strategic advice and consultation to market leadership regarding a broad range of trends and optional strategies, programs and activities.
In this role, you will also:
Lead
+ Play a key role in the long-term strategies and advise on department services and allocation of resources to meet the needs of the organization.
+ Assist and chair cross-functional teams accountable for execution of strategic priorities designed to prepare and promote the brand and business model.
+ Support international markets in identifying systemic legal risks and collaborate with those markets on response strategies that are consistent with our values.
+ Lead innovation and the development of tools, materials, training courses and communications to maintain a positive work environment that supports our values and brand standards in our restaurants and that is consistent with the company's overall business and human capital strategies.
+ Lead efforts on system-wide needs assessments to identify internal/external strengths, risks and workplace patterns and defines strategies for intervention.
+ Partner with corporate and market leaders to develop and enhance effective communication strategies to maintain awareness of labor trends.
+ Focus on finding opportunities to elevate employer brand reputation and crew-first mindset through existing initiatives.
+ Actively stays abreast of labor trends, legislative and regulatory developments or updates that may impact the brand.
+ Oversee and mentor team members (1-3) to ensure exceptional customer service and results.
Advise and Influence
+ Maintain system awareness of events that impact the business of our restaurants and resources to minimize any impact.
+ Counsel leaders to address issues with workforce-related conduct and policies and practices.
+ Provide strategic thought-partnership on the development and execution of short and long-term solutions to address complex labor relations matters (i.e. discrimination, harassment, workplace violence, safety, etc.), consistent with company policies and practices and limits exposure to legal liability.
+ Ensure sufficient and effective external resources are available to support on complex labor relations matters.
+ Partner with market teams to evaluate strengths, opportunities and risks and develops localized plans to prepare and promote the brand.
+ Provide strategic advice and subject-matter-expertise to internal and external partners and/or markets during the development and execution of company strategies and programs.
+ Advocate for the adoption and execution of employee engagement best practices and McDonald's people standards.
Qualifications:
+ You will have a solid understanding of international labor relations principles and ability to educate partners on labor relations matters and labor law;
+ Experience in labor relations in within large, complex global organizations supporting multiple countries would be highly beneficial: Canada, Australia, UK, Germany, France, Spain.
+ Proven ability to demonstrate and synthesize information, anticipate business needs, and find practical solutions to business challenges.
+ Shown experience managing and leading during uncertainty and change.
+ Validated critical thinker with a bias for action and understands how to drive clarity amidst ambiguity.
+ Proven track record of managing multi-faceted and large-scale initiatives under tight deadlines.
Personal Qualities
+ Demonstrated values-based leadership and decision-making to foster a culture of trust, respect, and inclusion.
+ Effective relationship builder and communicator that collaborates with multiple partners to set objectives and influence outcomes.
+ Effective people leader and coach that aligns team(s) to strategic objectives and develops self and talent for the future.
Additional Information:
At McDonald's we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.
Requsition ID: REF9343H_74400069282677

At first glance, you'll see Danaher's scale. Our 65,000+ associates work across the globe at more than 15 unique operating companies within three platforms-life sciences, diagnostics, and biotechnology.
Look again and you'll see the opportunity to build a meaningful career, be creative, and take risks with the support you need to be successful. You'll find associates who are as certain about their impact as they are about where they're headed next.
You'll find the Danaher Business System, which makes everything possible. You'll also see a company that investors trust-our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
Danaher has a matrixed and decentralized organizational structure. With a significant presence in Europe, Danaher's 15 operating companies (OpCos) present a wide breadth of employee representative forums, including 50+ works councils across Europe. Danaher is building a global Labor & Employee Relations function which includes a Center of Excellence (LER COE) service model which provides core labor and employee relations services to its operating companies.
The Senior Labor and Employee Relations Specialist is responsible for driving and supporting execution of Danaher's labor and employee relations strategies in Europe. This position is a member of the Danaher Corporate HR Labor and Employee Relations (LER) Europe team reporting to the Senior Counsel, International Labor & Employment.In this role, you will be responsible for:
+ Handling non-routine core ER matters in partnership with OpCo HR that present complexity or higher risk or require policy interpretation, including non-routine workplace investigations, leave accommodation issues, individual and collective termination matters, applying a systematic approach to address root causes, develop and recommend actions and countermeasures.
+ Supporting OpCo HR Business Partners (HRBPs)/HR Generalists on routine core ER processes including workplace investigations, performance management issues, associate employment separations (individual and collective), and performance management issues.
+ Providing leadership on enterprise initiatives and projects, including as to associate representative information and consultation requirements.
+ Providing mentorship, guidance and advice on works council/union/labor relations matters as appropriate, including establishing and/or maintaining and developing constructive and business-oriented partnerships with employee representatives.
The essential requirements of the job include:
+ University degree (undergraduate degree required, graduate degree preferred) in Law (Labor/Industrial relations), Labor Relations, Business Administration, Human Resources, or another related field.
+ 10+ years of combined human resources, employee relations, labor relations, and/or L&E legal experience in a law firm or company.
+ Subject matter expertise and solid technical knowledge of fundamental labor and employment laws and labor and employee relations landscape in Europe (experience in Sweden and the Nordics is preferred).
+ Experience managing, handling, and executing complex employee investigations.
+ Experience managing and coordinating employee representative bodies including execution of business change, restructuring, policy, and project deployment.
+ Must be able to apply LER expertise and experience with a pragmatic and proactive approach, balance collaborative workplace partnerships and business interests, and influence and lead stakeholders.
+ Experience developing and implementing process-oriented solutions to scale and drive consistent LER practice and outcomes.
+ Swedish fluency is preferred but not required.
+ Able to travel up to 20%.
At Danaher we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide.
#LI-HJ2
#LI-Remote
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity?Learn more at Function:**
Human Resources
**Job Sub** **Function:**
Employee & Labor Relations
**Job Category:**
Professional
**All Job Posting Locations:**
High Wycombe, Buckinghamshire, United Kingdom, Maidenhead, Berkshire, United Kingdom
**Job Description:**
**Employee & Labor Relations Investigations Manager UK & South Africa**
**Location: High Wycombe - Maidenhead, UK**
**Full-time, Permanent role, Hybrid work arrangement**
Are you an experienced professional in Employee Relations and Investigations? We are excited to invite you to be a key player in enhancing workplace culture in the EMEA region! As our **Employee & Labor Relations Investigations Manager UK & South Africa** , you will lead the charge in crafting a respectful and compliant working environment.
Reporting directly to the Employee Relations Investigations and Excellence Leader, you'll have a significant influence on employee relations strategy, ensuring fair treatment and resolutions across the organization. Your expertise will play a pivotal role in leading ER investigations, guiding key stakeholders, and ensuring adherence to employment laws.
**What You'll Do**
**Employee Relations Investigations:**
+ Conduct comprehensive investigations into critical issues such as harassment and discrimination, leading to timely and justified outcomes.
+ Create detailed, impactful investigation reports that uphold our standards of accountability and transparency.
+ Collaborate with stakeholders to implement disciplinary actions in alignment with investigation results.
+ Juggle multiple investigations and cases, maintaining professionalism and sensitivity across the board.
**Case Management:**
+ Manage a diverse portfolio of ER cases, from straightforward queries to intricate, sensitive challenges.
+ Offer expert guidance and support to both employees and management on complex ER matters.
**Stakeholder Management:**
+ Cultivate strong relationships with HR partners, legal teams, and other key figures across the organization.
+ Serve as a trusted advisor, providing actionable recommendations to enhance workplace relations.
+ Work closely with ERLR teams on cross-country investigations to bolster compliance with local regulations.
**Compliance and Continuous Improvement:**
+ Stay abreast of local employment laws and ensure alignment in all investigative and employee relations practices.
+ Champion a culture of excellence in ER investigations, implementing best practices and innovative processes.
**Additional Contributions:**
+ Counsel HR and leadership on nuanced employee relations challenges, helping to interpret complex regulations and procedures.
+ Drive resolutions for employee grievances and facilitate communications between impacted parties.
+ Document and share insights from investigations to foster a knowledge-sharing environment.
**What We're Looking For**
We would love to hear from you if you possess:
+ A Bachelor's degree in law, human resources, or a related field (advanced degrees or certifications in Employee Relations are a plus).
+ A minimum of 7 years of solid experience in employee relations or HR, specifically in investigations, in the UK (South Africa is nice to have).
+ Proven expertise in managing investigations in a corporate setting and navigating sensitive matters with diplomacy.
**Key Skills:**
+ Deep understanding of local employment laws and regulations for the UK (South Africa is nice to have) to inform sound decision-making.
+ Exceptional investigative skills with a strong commitment to fairness and integrity.
+ Strong analytical and problem-solving capabilities, combined with excellent written and oral communication skills.
+ Ability to thrive in fast-paced environments, managing multiple cases simultaneously with finesse.
+ Proficiency in English, written and spoken.

Job Description

Location: Berkshire Independent Hospital (Field and On-site)
Contract: Full-time, Permanent

Are you a dynamic relationship builder with a passion for healthcare and business growth? We’re looking for a Business Relations Manager to join our team and play a key strategic role in supporting the Hospital Director to drive growth and increase referrals across all payor channels into Berkshire Independent Hospital.

This exciting opportunity is perfect for someone who thrives in a fast-paced, field-based role and is motivated by delivering measurable business results through stakeholder engagement and communication excellence.

About the Role

As Business Relations Manager, you'll be responsible for building and nurturing strong relationships within the referring healthcare community to drive targeted referrals and revenue growth. Covering a defined territory, you’ll champion Ramsay Health Care’s services and reputation, boosting brand awareness and market share through direct engagement with GPs, consultants, and other key stakeholders.

Key responsibilities include:

• Developing and delivering stakeholder engagement strategies aligned with business goals.

• Organising and facilitating high-quality educational events, both virtual and face-to-face.

• Creating referral pathways and promotional activities to connect consultants with external referrers.

• Leveraging data and analytics to optimise activity and identify new business development opportunities.

This is a varied role that blends strategic planning with hands-on relationship management, requiring a flexible approach to both on-site and off-site working, including some evenings and weekends for planned events.

What You’ll Bring

• Proven experience in a similar healthcare role preferred, or a strong background in sales and account management.

• Outstanding organisational and time management skills.

• A self-starter mindset with the ability to work both independently and collaboratively.

• Excellent communication, presentation, and negotiation skills.

• Drive, resilience, and a results-focused approach.

• Proficiency in IT systems and reporting tools.

• A full UK driving licence.

Benefits:

• 25 Days Leave + Bank Holidays
• Buy & Sell Flexi Leave Options
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies (launched 2023)
• Private Healthcare for you and dependents includes online GP
• Life Assurance (Death in Service)
• Free Training and Development via the Academy
• Free Parking on site for workers
• Subsidised staff restaurant
• Over 8,000 discounts and special offers via benefits portal
• Book discounted cinema tickets on the dedicated cinema portal
• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.

We want people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

“The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

All offers of employment will be subject to receipt of a satisfactory Standard/Enhanced Disclosure Certificate from the Disclosure and Barring Service.

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Customer Relations Officer  

Contract: Permanent, Full time, 35 hours per week

Location : Hybrid -  Home working and office based (Rowley Regis)

Salary:  £26,353.60 annum

An exciting opportunity has arisen to join Black Country Housing Group (BCHG) as a Customer Relations Officer. This role is a fast paced one, supporting the Customer Relationship Managers in the delivery of their duties, assisting with front line enquiries: repairs, lettings, tenancy and income management and striving to achieve a seamless customer service to ensure that residents are happy and would recommend BCHG to others.

Key Responsibilities:

Duties of the role will include but are not limited to:

To act as the first point of contact for customers and resolve customer enquiries.

To update customer profiles and contact detail on housing system.

To manage the Direct Debit (DD) process.

To assist in the annual rent review process and ensure letters are sent accurately. 

To work with CRMs to maintain and review direct waiting lists.

To process transfers and mutual exchanges in line with written procedures. 

To market properties and generate interest.

Knowledge and Experience:

Proven experience in a customer service/ administration role.

Experience of providing information and guidance to members of the public.

High level of confidence in dealing with telephone calls and difficult conversations. 

Experience of resolving problems with empathy and using a degree of negotiation skills.

Some knowledge of tenancy and housing law.

Good computer and literacy skills and knowledge of working a housing system. 

Skills:
Ability to communicate well with a variety of people.

Numerical, literacy and analytical skills to deal with a range of housing queries.

Good organisational skills and the ability to multi-task and prioritise.

Strong customer service skills, with an ability to deal with challenging customers.

The ability to actively contribute ideas and suggestions that improve the quality of 
service.

Why Join Us? 

At BCHG, we’re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with.

28 Days Annual leave per year (pro rata), plus bank holiday entitlements – so you can have a well-earned rest

Hybrid Working Opportunities - helping you to work in the most effective way for you

Staff recognition scheme – because hard work doesn’t go unnoticed

100% Annual Attendance Reward – to reward you for being there for our customers

Annual Pay Review – ensuring your pay reflects what’s happening in the market

Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters – because sometimes, we all need a helping hand

Life assurance – In case the worst should happen

A broad learning and development programme – to help you be the best that you can be

Access to an attractive contributory pension scheme – giving you peace of mind about life after work.

About us:

With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.

Since our founding in 1974, we’ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers.

At Black Country Housing Group, our values are more than just words—they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.

As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process.  

If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG!

How to Apply   

Please complete the application form and upload your CV.

Closing Date:  24th August 2025

Employee Relations Manager - Multi-Site Retail Business

We're partnering with a well-established, fast-paced multi-site retail business in their search for a passionate and commercially-minded Employee Relations Manager. This is a fantastic opportunity to join a thriving people team where you'll lead and shape ER strategy - including both Head Office and store operations.

The Role:

As Employee Relations Manager, you will play a vital role in driving a positive ER culture. You'll act as a trusted advisor to senior stakeholders and leaders across the business, while leading a team of ER Consultants and overseeing high-risk, complex casework. Working closely with the wider HR and People teams, you'll bring consistency, clarity and confidence to all things ER.

What You'll Be Doing:

• Lead, manage and develop a team of ER Consultants, offering day-to-day coaching and support

• Act as a senior point of escalation for complex ER issues and appeals

• Collaborate with leaders across the business to deliver pragmatic, legally sound advice

• Drive consistency by chairing case reviews and reviewing ER activity across the estate

• Maintain ER data dashboards and contribute to analytics, identifying patterns and solutions

• Partner with stakeholders to support restructures, consultations, TUPE and policy changes

• Deliver ER training and policy rollouts to upskill line managers and HR colleagues

• Liaise with legal on ACAS early conciliation and employment tribunal matters

What We're Looking For:

• Previous experience in a similar ER management role, ideally in a retail or multi-site environment

• Proven ability to manage and develop a small team

• Up-to-date and confident UK employment law knowledge

• Strong stakeholder management and influencing skills

• Experience handling complex ER issues from investigation through to resolution

• Background supporting TUPE, restructures and organisational change

• Passion for developing capability in others through training and coaching

• Resilient, people-focused and commercially minded in your approach

This is a brilliant opportunity for someone who thrives in a people-first environment, who enjoys both hands-on ER work and leading from the front.

If you're passionate about employee experience, legally confident, and ready to help shape the ER agenda in a well-respected retail business - we'd love to hear from you.

Salary c65,000 + Bonus, staff discount + Private Medical

Please apply today with your most up to date CV!

BBBH34087