589 Employee Relations jobs in the United Kingdom
Manager-Colleague &Labor Relations
Posted today
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Colleague & Labour Relations Manager for the UK, Jersey Ireland is an exciting and challenging role that will allow the successful candidate to utilise their CLR expertise to drive a strategic agenda for the organisation. This includes developing and implementing CLR strategies, driving a fair and consistent colleague experience, supporting the business in powering up their growth and minimising legal exposure, as well as identifying opportunities to leverage existing practices and processes to ensure a fair and consistent approach. The CLR Manager has leadership responsibility for three of six CLR Specialists and will partner closely with the broader Colleague Experience Group (HR team). The ideal candidate is an experienced CLR Manager or Employment Law professional with a proven track record in their field with superior UK CLR knowledge and expertise.
This role will report in to the Director of Colleague & Labour Relations, UK & Ireland and will be one of two managers on the team.
Key responsibilities:
+ Partner with the CLR Director and CLR Manager to define and deliver the Colleague and Labour Relations strategy by driving a proactive data-driven approach, introducing innovative ways of working to unlock enterprise value and ensuring a great colleague experience during the whole colleague lifecycle.
+ Provide comprehensive expert CLR advice to business leaders and CEG partners and develop and maintain strong relationships with market business leaders, Colleague Experience Group and other key stakeholders.
+ Lead with an external perspective, interpret and analyse changes in Employment Law and conduct external benchmarking to review CLR trends, assess impact and develop proactive strategic CLR solutions to provide a best-in-class service.
+ Oversight for all UK Reengineering, partnering with Colleague Strategic Partners and Business leaders.
+ Manage and coordinate the CLR impact of complex business transfers and/or transactions ensuring full compliance with TUPE regulations where appropriate.
+ Focus on continuous improvement, innovation, agility, and enterprise design, continuing to work on automation and digitization of processes where appropriate.
+ Work in partnership with relevant stakeholders to effectively implement strategic initiatives/projects, where there is a CLR impact, ensuring full compliance with local laws and regulations.
+ Build and leverage relationships with key stakeholders, ensuring a collaborative working style and bringing others with you.
+ Use data-driven insights to understand the colleague experience and inform effective prioritization and decision-making.
+ The role will have direct line management responsibilities for the CLR Specialists shared with the other CLR Manager. This will include providing thought leadership and ongoing coaching to the team of CLR Specialists on matters of Employment Law and its application with a focus on developing their technical know-how.
**Minimum Qualifications:**
+ Excellent knowledge of UK Employment Legislation.
+ A track record of success within a highly matrixed multi-national environment.
+ Proven expertise in managing all elements of the CLR experience including employee relations and collective bargaining, performance & absence management, conduct management, investigations, grievance procedures, tribunals and re-engineering.
+ Strong interpersonal and communication skills with the ability to influence and manage multiple stakeholders.
+ Experience of people leadership or coaching.
+ Ability to focus both on detail and broader implications of issues.
+ Commercial awareness of the business issues facing the organisation and the ability to deal with problems in a practical and common sense way, including looking at matters holistically and proactively and finding smarter ways of working.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Human Resources
**Primary Location:** United Kingdom-West Sussex-Burgess Hill
**Schedule** Full-time
**Req ID:** 25008131
Cluster Human Resources u2013 Employee Relations Officer
Posted 9 days ago
Job Viewed
Job Description
**Job Number** 25117681
**Job Category** Human Resources
**Location** London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3STVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
We are looking for an ambitious, dedicated and people-oriented **Cluster Human Resources - Employee Relations Officer** to join our wonderful team in the Central London Cluster Marriott Hotels:
London Marriott Hotel County Hall
London Marriott Hotel Marble Arch
London Marriott Hotel Kensington
London Marriott Hotel Regents Park
London Marriott Hotel Maida Vale
If you are a people's professional and looking to develop within an amazing brand, get in touch with us today!
**Job Summary**
The **Cluster Human Resources Employee Relations Officer** will provide a comprehensive, confidential Human Resources service to the Cluster to support achievement of business goals and strategies whilst developing and maintaining positive internal and external customer relationships with associates and managers. The role promotes a positive ER culture by ensuring that our team members are treated fairly and consistently, and in line with the company policies, values whilst minimising risks to the business.
Our ideal candidate works in in collaboration with our Managers and Leaders across the business and be a trusted advisor by engaging and providing initial expert ER advice and practical support to key stakeholders.
The **Cluster Human Resources Employee Relations Officer** reports directly to the Cluster Human Resources Manager and works closely with the leadership team across the Cluster, coaching on people processes and policy.
**Key Responsibilities**
Act as the first point of contact for initial guidance on employee relations matters
Provide effective case management of issues such as investigation and disciplinary action, performance management, grievances, absence management and facilitation of termination and exit processes for involuntary separations
Develop strong and consultative relationships with managers and leaders as a trusted employee relations specialist to help identify employee relations issues, using experience and judgment to bring the issues to resolution
Ensure HR and Employment Law knowledge is up to date and advice is given in line with law and best practice and provide guidance on HR policies, practices and procedures.
Contribute to Human Resources Projects and other people-related initiatives across the Cluster
**Highlighted Benefits**
Work alongside some amazing talent, award winning, experienced hospitality professionals
Part of Marriott International, the largest hospitality brand in the world, meaning national and international promotion opportunities for our associates. The sky is your limit here!
Discounted worldwide room nights, meals, and spa access!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Cluster Human Resources u2013 Employee Relations Officer
Posted 9 days ago
Job Viewed
Job Description
**Job Number** 25117681
**Job Category** Human Resources
**Location** London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3STVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
We are looking for an ambitious, dedicated and people-oriented **Cluster Human Resources - Employee Relations Officer** to join our wonderful team in the Central London Cluster Marriott Hotels:
London Marriott Hotel County Hall
London Marriott Hotel Marble Arch
London Marriott Hotel Kensington
London Marriott Hotel Regents Park
London Marriott Hotel Maida Vale
If you are a people's professional and looking to develop within an amazing brand, get in touch with us today!
**Job Summary**
The **Cluster Human Resources Employee Relations Officer** will provide a comprehensive, confidential Human Resources service to the Cluster to support achievement of business goals and strategies whilst developing and maintaining positive internal and external customer relationships with associates and managers. The role promotes a positive ER culture by ensuring that our team members are treated fairly and consistently, and in line with the company policies, values whilst minimising risks to the business.
Our ideal candidate works in in collaboration with our Managers and Leaders across the business and be a trusted advisor by engaging and providing initial expert ER advice and practical support to key stakeholders.
The **Cluster Human Resources Employee Relations Officer** reports directly to the Cluster Human Resources Manager and works closely with the leadership team across the Cluster, coaching on people processes and policy.
**Key Responsibilities**
Act as the first point of contact for initial guidance on employee relations matters
Provide effective case management of issues such as investigation and disciplinary action, performance management, grievances, absence management and facilitation of termination and exit processes for involuntary separations
Develop strong and consultative relationships with managers and leaders as a trusted employee relations specialist to help identify employee relations issues, using experience and judgment to bring the issues to resolution
Ensure HR and Employment Law knowledge is up to date and advice is given in line with law and best practice and provide guidance on HR policies, practices and procedures.
Contribute to Human Resources Projects and other people-related initiatives across the Cluster
**Highlighted Benefits**
Work alongside some amazing talent, award winning, experienced hospitality professionals
Part of Marriott International, the largest hospitality brand in the world, meaning national and international promotion opportunities for our associates. The sky is your limit here!
Discounted worldwide room nights, meals, and spa access!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Senior Labor & Employee Relations Specialist

Posted 6 days ago
Job Viewed
Job Description
Look again and you'll see the opportunity to build a meaningful career, be creative, and take risks with the support you need to be successful. You'll find associates who are as certain about their impact as they are about where they're headed next.
You'll find the Danaher Business System, which makes everything possible. You'll also see a company that investors trust-our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
Danaher has a matrixed and decentralized organizational structure. With a significant presence in Europe, Danaher's 15 operating companies (OpCos) present a wide breadth of employee representative forums, including 50+ works councils across Europe. Danaher is building a global Labor & Employee Relations function which includes a Center of Excellence (LER COE) service model which provides core labor and employee relations services to its operating companies.
The Senior Labor and Employee Relations Specialist is responsible for driving and supporting execution of Danaher's labor and employee relations strategies in Europe. This position is a member of the Danaher Corporate HR Labor and Employee Relations (LER) Europe team reporting to the Senior Counsel, International Labor & Employment.In this role, you will be responsible for:
+ Handling non-routine core ER matters in partnership with OpCo HR that present complexity or higher risk or require policy interpretation, including non-routine workplace investigations, leave accommodation issues, individual and collective termination matters, applying a systematic approach to address root causes, develop and recommend actions and countermeasures.
+ Supporting OpCo HR Business Partners (HRBPs)/HR Generalists on routine core ER processes including workplace investigations, performance management issues, associate employment separations (individual and collective), and performance management issues.
+ Providing leadership on enterprise initiatives and projects, including as to associate representative information and consultation requirements.
+ Providing mentorship, guidance and advice on works council/union/labor relations matters as appropriate, including establishing and/or maintaining and developing constructive and business-oriented partnerships with employee representatives.
The essential requirements of the job include:
+ University degree (undergraduate degree required, graduate degree preferred) in Law (Labor/Industrial relations), Labor Relations, Business Administration, Human Resources, or another related field.
+ 10+ years of combined human resources, employee relations, labor relations, and/or L&E legal experience in a law firm or company.
+ Subject matter expertise and solid technical knowledge of fundamental labor and employment laws and labor and employee relations landscape in Europe (experience in Sweden and the Nordics is preferred).
+ Experience managing, handling, and executing complex employee investigations.
+ Experience managing and coordinating employee representative bodies including execution of business change, restructuring, policy, and project deployment.
+ Must be able to apply LER expertise and experience with a pragmatic and proactive approach, balance collaborative workplace partnerships and business interests, and influence and lead stakeholders.
+ Experience developing and implementing process-oriented solutions to scale and drive consistent LER practice and outcomes.
+ Swedish fluency is preferred but not required.
+ Able to travel up to 20%.
At Danaher we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide.
#LI-HJ2
#LI-Remote
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Employee & Labor Relations Investigations Manager UK & South Africa
Posted 14 days ago
Job Viewed
Job Description
**Job Function:**
Human Resources
**Job Sub** **Function:**
Employee & Labor Relations
**Job Category:**
Professional
**All Job Posting Locations:**
High Wycombe, Buckinghamshire, United Kingdom, Maidenhead, Berkshire, United Kingdom
**Job Description:**
**Employee & Labor Relations Investigations Manager UK & South Africa**
**Location: High Wycombe - Maidenhead, UK**
**Full-time, Permanent role, Hybrid work arrangement**
Are you an experienced professional in Employee Relations and Investigations? We are excited to invite you to be a key player in enhancing workplace culture in the EMEA region! As our **Employee & Labor Relations Investigations Manager UK & South Africa** , you will lead the charge in crafting a respectful and compliant working environment.
Reporting directly to the Employee Relations Investigations and Excellence Leader, you'll have a significant influence on employee relations strategy, ensuring fair treatment and resolutions across the organization. Your expertise will play a pivotal role in leading ER investigations, guiding key stakeholders, and ensuring adherence to employment laws.
**What Youu2019ll Do**
**Employee Relations Investigations:**
Conduct comprehensive investigations into critical issues such as harassment and discrimination, leading to timely and justified outcomes.
Create detailed, impactful investigation reports that uphold our standards of accountability and transparency.
Collaborate with stakeholders to implement disciplinary actions in alignment with investigation results.
Juggle multiple investigations and cases, maintaining professionalism and sensitivity across the board.
**Case Management:**
Manage a diverse portfolio of ER cases, from straightforward queries to intricate, sensitive challenges.
Offer expert guidance and support to both employees and management on complex ER matters.
**Stakeholder Management:**
Cultivate strong relationships with HR partners, legal teams, and other key figures across the organization.
Serve as a trusted advisor, providing actionable recommendations to enhance workplace relations.
Work closely with ERLR teams on cross-country investigations to bolster compliance with local regulations.
**Compliance and Continuous Improvement:**
Stay abreast of local employment laws and ensure alignment in all investigative and employee relations practices.
Champion a culture of excellence in ER investigations, implementing best practices and innovative processes.
**Additional Contributions:**
Counsel HR and leadership on nuanced employee relations challenges, helping to interpret complex regulations and procedures.
Drive resolutions for employee grievances and facilitate communications between impacted parties.
Document and share insights from investigations to foster a knowledge-sharing environment.
**What Weu2019re Looking For**
We would love to hear from you if you possess:
A Bacheloru2019s degree in law, human resources, or a related field (advanced degrees or certifications in Employee Relations are a plus).
A minimum of 7 years of solid experience in employee relations or HR, specifically in investigations, in the UK (South Africa is nice to have).
Proven expertise in managing investigations in a corporate setting and navigating sensitive matters with diplomacy.
**Key Skills:**
Deep understanding of local employment laws and regulations for the UK (South Africa is nice to have) to inform sound decision-making.
Exceptional investigative skills with a strong commitment to fairness and integrity.
Strong analytical and problem-solving capabilities, combined with excellent written and oral communication skills.
Ability to thrive in fast-paced environments, managing multiple cases simultaneously with finesse.
Proficiency in English, written and spoken.
Employee & Labor Relations Investigations Manager UK & South Africa
Posted 14 days ago
Job Viewed
Job Description
**Job Function:**
Human Resources
**Job Sub** **Function:**
Employee & Labor Relations
**Job Category:**
Professional
**All Job Posting Locations:**
High Wycombe, Buckinghamshire, United Kingdom, Maidenhead, Berkshire, United Kingdom
**Job Description:**
**Employee & Labor Relations Investigations Manager UK & South Africa**
**Location: High Wycombe - Maidenhead, UK**
**Full-time, Permanent role, Hybrid work arrangement**
Are you an experienced professional in Employee Relations and Investigations? We are excited to invite you to be a key player in enhancing workplace culture in the EMEA region! As our **Employee & Labor Relations Investigations Manager UK & South Africa** , you will lead the charge in crafting a respectful and compliant working environment.
Reporting directly to the Employee Relations Investigations and Excellence Leader, you'll have a significant influence on employee relations strategy, ensuring fair treatment and resolutions across the organization. Your expertise will play a pivotal role in leading ER investigations, guiding key stakeholders, and ensuring adherence to employment laws.
**What Youu2019ll Do**
**Employee Relations Investigations:**
Conduct comprehensive investigations into critical issues such as harassment and discrimination, leading to timely and justified outcomes.
Create detailed, impactful investigation reports that uphold our standards of accountability and transparency.
Collaborate with stakeholders to implement disciplinary actions in alignment with investigation results.
Juggle multiple investigations and cases, maintaining professionalism and sensitivity across the board.
**Case Management:**
Manage a diverse portfolio of ER cases, from straightforward queries to intricate, sensitive challenges.
Offer expert guidance and support to both employees and management on complex ER matters.
**Stakeholder Management:**
Cultivate strong relationships with HR partners, legal teams, and other key figures across the organization.
Serve as a trusted advisor, providing actionable recommendations to enhance workplace relations.
Work closely with ERLR teams on cross-country investigations to bolster compliance with local regulations.
**Compliance and Continuous Improvement:**
Stay abreast of local employment laws and ensure alignment in all investigative and employee relations practices.
Champion a culture of excellence in ER investigations, implementing best practices and innovative processes.
**Additional Contributions:**
Counsel HR and leadership on nuanced employee relations challenges, helping to interpret complex regulations and procedures.
Drive resolutions for employee grievances and facilitate communications between impacted parties.
Document and share insights from investigations to foster a knowledge-sharing environment.
**What Weu2019re Looking For**
We would love to hear from you if you possess:
A Bacheloru2019s degree in law, human resources, or a related field (advanced degrees or certifications in Employee Relations are a plus).
A minimum of 7 years of solid experience in employee relations or HR, specifically in investigations, in the UK (South Africa is nice to have).
Proven expertise in managing investigations in a corporate setting and navigating sensitive matters with diplomacy.
**Key Skills:**
Deep understanding of local employment laws and regulations for the UK (South Africa is nice to have) to inform sound decision-making.
Exceptional investigative skills with a strong commitment to fairness and integrity.
Strong analytical and problem-solving capabilities, combined with excellent written and oral communication skills.
Ability to thrive in fast-paced environments, managing multiple cases simultaneously with finesse.
Proficiency in English, written and spoken.
Employee & Labor Relations Investigations Manager UK & South Africa

Posted 14 days ago
Job Viewed
Job Description
Human Resources
**Job Sub** **Function:**
Employee & Labor Relations
**Job Category:**
Professional
**All Job Posting Locations:**
High Wycombe, Buckinghamshire, United Kingdom, Maidenhead, Berkshire, United Kingdom
**Job Description:**
**Employee & Labor Relations Investigations Manager UK & South Africa**
**Location: High Wycombe - Maidenhead, UK**
**Full-time, Permanent role, Hybrid work arrangement**
Are you an experienced professional in Employee Relations and Investigations? We are excited to invite you to be a key player in enhancing workplace culture in the EMEA region! As our **Employee & Labor Relations Investigations Manager UK & South Africa** , you will lead the charge in crafting a respectful and compliant working environment.
Reporting directly to the Employee Relations Investigations and Excellence Leader, you'll have a significant influence on employee relations strategy, ensuring fair treatment and resolutions across the organization. Your expertise will play a pivotal role in leading ER investigations, guiding key stakeholders, and ensuring adherence to employment laws.
**What You'll Do**
**Employee Relations Investigations:**
+ Conduct comprehensive investigations into critical issues such as harassment and discrimination, leading to timely and justified outcomes.
+ Create detailed, impactful investigation reports that uphold our standards of accountability and transparency.
+ Collaborate with stakeholders to implement disciplinary actions in alignment with investigation results.
+ Juggle multiple investigations and cases, maintaining professionalism and sensitivity across the board.
**Case Management:**
+ Manage a diverse portfolio of ER cases, from straightforward queries to intricate, sensitive challenges.
+ Offer expert guidance and support to both employees and management on complex ER matters.
**Stakeholder Management:**
+ Cultivate strong relationships with HR partners, legal teams, and other key figures across the organization.
+ Serve as a trusted advisor, providing actionable recommendations to enhance workplace relations.
+ Work closely with ERLR teams on cross-country investigations to bolster compliance with local regulations.
**Compliance and Continuous Improvement:**
+ Stay abreast of local employment laws and ensure alignment in all investigative and employee relations practices.
+ Champion a culture of excellence in ER investigations, implementing best practices and innovative processes.
**Additional Contributions:**
+ Counsel HR and leadership on nuanced employee relations challenges, helping to interpret complex regulations and procedures.
+ Drive resolutions for employee grievances and facilitate communications between impacted parties.
+ Document and share insights from investigations to foster a knowledge-sharing environment.
**What We're Looking For**
We would love to hear from you if you possess:
+ A Bachelor's degree in law, human resources, or a related field (advanced degrees or certifications in Employee Relations are a plus).
+ A minimum of 7 years of solid experience in employee relations or HR, specifically in investigations, in the UK (South Africa is nice to have).
+ Proven expertise in managing investigations in a corporate setting and navigating sensitive matters with diplomacy.
**Key Skills:**
+ Deep understanding of local employment laws and regulations for the UK (South Africa is nice to have) to inform sound decision-making.
+ Exceptional investigative skills with a strong commitment to fairness and integrity.
+ Strong analytical and problem-solving capabilities, combined with excellent written and oral communication skills.
+ Ability to thrive in fast-paced environments, managing multiple cases simultaneously with finesse.
+ Proficiency in English, written and spoken.
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Guest Relations Officer
Posted today
Job Viewed
Job Description
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Guest Relations Officer role
- Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
- Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
- Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
- Maintain guest profiles and preferences to support personalised service and loyalty retention.
- Ensure all guest interactions reflect the hotel’s luxury standards and enhance overall guest experience.
- About you
- You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.
About you
You are a poised ho spitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.
Benefits of the Guest Relations Officer role include
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Guest Relations Officer role and start your journey with Hyatt Hotel
Client Relations Executive
Posted 1 day ago
Job Viewed
Job Description
Our client, a growing business in Horsham, is looking for a Client Relations Executive to join their team & help building relationships with their clients.
*Full driving license is required*
The Role
- Handle customer enquiries via phone & email, assisting on products & services
- Make outbound calls to clients & prospects to promote services & nurture relationships
- Ensure engineers are assigned to the correct jobs & dispatched on time
- Process payments & manage collections within agreed timescales
- Liaise with the warehouse team to ensure parts & kits are available for jobs
- Reconnect with lapsed client & identify opportunities to upsell additional services
- Support the Business Development Manager by following up on leads & booking appointments for service sign-ups
The Candidate
- Strong customer service skills & confident personality
- Eager to learn & develop within the role - less experience considered if you have the right attitude & drive
- Previous experience of working in a similar role is advantageous
- Full driving license is required
The Package
- Monday to Friday, 8/8.30am - 5/5.30pm on a rotating schedule
- Salary of 26,000 - 28,000pa + commission
- 6-month probation with comprehensive training provided
- 20 days holiday + BH + Christmas shutdown!
- Company social events & activities throughout the year
This is a fantastic opportunity for someone looking to grow their career while working in a supportive and dynamic environment. Apply today to find out more.
Employee Relations Specialist
Posted 1 day ago
Job Viewed
Job Description
Employee Relations Specialist | Multi-Site Retail Business | Salary: c45,000 + Benefits
We're working with a well-established, fast-paced multi-site retail business to find an experienced and confident Employee Relations Specialist. This is a fantastic opportunity to join a thriving people team where you'll take ownership of complex ER casework and help foster a positive, consistent ER culture across both Head Office and store operations.
The Role:
As Employee Relations Specialist, you'll be a trusted advisor to managers and stakeholders across the business, providing clear, pragmatic, and legally sound advice on a range of ER matters. You'll take the lead on high-risk and complex cases, support organisational change projects, and contribute to improving ER capability through coaching and guidance.
What You'll Be Doing as a Employee Relations Specialist :
Manage a varied ER caseload from start to resolution, including disciplinaries, grievances, absence management and performance issues
Act as a point of escalation for more complex cases, ensuring compliance with current employment law and company policies
Support restructures, consultations, TUPE and policy updates
Coach and guide managers to handle ER matters confidently and consistently
Identify ER trends through case tracking and reporting, recommending solutions to reduce risk
Support in delivering ER-related training to managers and HR colleagues
The ideal candidate will have/be:
Previous experience in a similar ER-focused role, ideally in a retail or multi-site environment
Strong, up-to-date UK employment law knowledge
Proven ability to manage complex and sensitive ER issues
Excellent stakeholder management and communication skills
Confident in handling TUPE, restructures, and organisational change
A practical, people-focused approach with a commercial mindset
If you're an ER professional who enjoys building strong relationships, solving problems, and influencing positive outcomes, this could be the perfect next step.
Salary: 45,000 + benefits, including staff discount.
Please apply today with your most up-to-date CV!
BBBH34230