Guest Relations Officer

London, London Park Hyatt London River Thames

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Job Description

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the Guest Relations Officer role

  • Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
  • Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
  • Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
  • Maintain guest profiles and preferences to support personalised service and loyalty retention.
  • Ensure all guest interactions reflect the hotel’s luxury standards and enhance overall guest experience.
  • About you
  • You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.

About you

You are a poised hospitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.

Benefits of the Guest Relations Officer role include

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Free Meals on duty in our colleague restaurant
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:  Apply today for this Guest Relations Officer  role and start your journey with Hyatt Hotel

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External Relations Officer

Uxbridge, London Michael Page

Posted 4 days ago

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Job Description

full time

In this new and exciting External Relations Officer role, you will bring energy and expertise to strengthen external presence, growing a wider reputation for the organisation.

You will lead the way in building vibrant communication channels, developing engaging content, and fostering positive relationships with key stakeholders and partners. You'll champion fresh ideas, provide expert advice, and continually enhance communications.

Client Details

Leading Further Education College.

Description

The External Relations Officer will be responsible for:

  • Working with stakeholders to develop engaging news and announcements for a range of external communications channels.
  • Supporting with the delivery of key events that enhance the visibility of the organisation and its engagement with external stakeholders.
  • Supporting potential enrolment by establishing a positive pipeline of news stories and content by working closely with students, schools, and curriculum staff.
  • Helping devise and deliver an external communications plan and any associated campaigns.
  • Leading in the development of the press office

Profile

A successful External Relations Officer should have:

  • Ideally a qualification in media, PR or journalism, complemented by previous experience in external relations or a press office role
  • Good judgement and awareness of reputational risk, and the principles of public relations
  • Ability to write outstanding and impactful stories
  • Ability to build and maintain excellent working relationships with internal colleagues and external stakeholders
  • Existing relationships with local and or sector media, or a proven ability to cultivate positive relationships with journalists

Job Offer

This is an exciting opportunity for a External Relations Officer to join the organisation and shape the function.

  • A competitive salary of up to 32,642,
  • Access to a government pension scheme.
  • Opportunities to contribute to meaningful projects.
This advertiser has chosen not to accept applicants from your region.

Employee Relations Lead

Greater London, London Goodman Masson

Posted 9 days ago

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Job Description

full time

Employee Relations Team Leader – Part Time (Wed–Fri)
London (from £47,135 FTE)
Permanent | 3 days per week

Hybrid: In the office 1 day a week

Salay: £47,135 (pro rata)

Are you a confident Employee Relations professional  with a real passion for people leadership? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect next step in your career!

I’m working with a leading organisation in the housing/not-for-profit space who are looking for an Employee Relations Team Leader  to join their dynamic HR function. This is a brilliant opportunity to make a real difference by leading a small but mighty team of ER specialists, while also partnering closely with senior HR and business leaders. This is highly suitable for candidates with a experience working within Housing/no-for-profit sector.

The Role

As the ER Team Leader , you’ll be at the heart of all things employee relations – managing a varied caseload, coaching managers through complex issues, and ensuring best practice is embedded across the business. You’ll provide leadership, mentoring and guidance to a team of 3–4 ER Advisors/Assistants, ensuring cases are managed effectively, efficiently, and with the highest levels of customer service.

Key responsibilities include:

  • Leading, coaching, and developing your ER team to deliver a high-quality service.
  • Acting as the lead casework advisor on a wide range of ER issues – including grievance, disciplinary, absence, and performance.
  • Supporting managers with complex ER cases, up to and including dismissals and Employment Tribunal (ET) preparation.
  • Building strong, trusted relationships with stakeholders across the business.
  • Ensuring policies are kept up to date, legally compliant, and consistently applied.

What We’re Looking For

We’re keen to speak to ER professionals who can bring:

  • Housing Sector experience is highly desireable
  • A proven track record of managing high-volume, complex ER casework.
  • People management experience – with the ability to inspire, mentor and develop a team.
  • Strong stakeholder management and influencing skills.
  • Experience coaching managers on employment law, policies and best practice.
  • CIPD Level 5 qualification (or equivalent experience).

 Why Join?

This is a chance to step into a highly visible role where you’ll shape the ER strategy, develop talent within your team, and help foster a culture of fairness, trust, and collaboration. You’ll be joining an organisation that lives and breathes its values – People, Passion, Inclusion, Responsibility and Impact  – and is committed to making a real difference to communities.

I will be sending applications by COB Thursday 28th of August, so please ensure that you have contacted me before then if you wish to be put forward.

If you are interested in the role and have all of the essential experience clearly detailed in bullet point form in your CV under the previous organisations you completed them at, then please send your CV to my email address: (url removed).

This advertiser has chosen not to accept applicants from your region.

Employee Relations Advisor

West Thurrock, Eastern Hunter Heywood

Posted 9 days ago

Job Viewed

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Job Description

full time

Employee Relations Advisor - Private Patient Transport / Ambulance Sector

A brand new opportunity to join the business and work with the HR Director under the recently re-organised business structure.

Having experienced year on year growth for the last 10 years the business has organised it's new structure to accommodate future growth and success.

The ER Advisor is a new role to support this growth and provide sound ER guidance to all levels of management and key stakeholders to ensure the highest standard of service delivery.

Please note, a driving license is essential for this role as the business has multiple locations throughout London and the South East.

Ideal Experience & Knowledge:

Proven background in Employee Relations within a fast-paced multi-site environment, with strong knowledge of employment law and hands-on case management experience inclusive of change management and TUPE.

Influencing & Coaching: Confident in coaching and influencing managers at all levels, demonstrating credibility and sound judgment in complex ER matters.

Communication & Relationship Building: Excellent written and verbal communication skills, with the ability to build strong relationships and communicate with professionalism and discretion

Resilience & Prioritisation: Thrives under pressure, able to manage competing priorities, meet deadlines, and remain resilient in challenging situations

Technical & Data Awareness: Strong IT skills with a proactive and conscientious approach to data privacy and compliance.

If you are looking to join a fast-paced business in a rewarding and challenging sector then I would be delighted to hear from you, please send your CV over in the first instance.

This advertiser has chosen not to accept applicants from your region.

Employee Relations Advisor

Datchet, South East Tru Talent

Posted 9 days ago

Job Viewed

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Job Description

full time

Employee Relations Advisor

Location : Near Windsor (Datchet)

Salary : Up to £36,000 per annum DOE

Hours:  Monday to Friday 37.5 hours a week (time can be a little flexible) 

Based at our clients, beautiful Head Office in Datchet, they are looking for an enthusiastic Employee Relations (ER) Advisor to complement their existing team.

Founded over 35 years ago and still owned by the original founders, they have grown to become one of the UK's fastest-growing business support companies, providing facilities management to clients ranging from globally recognised brands to local independent businesses.

Responsibilities and Duties of the Employee Relations Advisor:

As part of the ER Team, you'll manage a wide range of employee relations cases, from absence and disciplinaries to grievances and flexible working requests. You'll ensure fair, consistent outcomes in line with employment law, while coaching managers to reflect our clients values.

This role is central to promoting a positive people culture, supporting operational teams, and helping deliver a best-in-class HR service across the business.

  • Leading and managing a diverse ER caseload of varying complexity, risk, and volume.
  • Managing cases including disputes, disciplinaries, grievances, absence management, redundancies, retirements, and litigation claims.
  • Providing timely, practical advice to managers, collaborating with legal partners as required.
  • Coaching and mentoring line managers on effective approaches to ER issues.
  • Ensuring compliance with employment law, GDPR, policies, and procedures.
  • Gathering case evidence, reviewing notes, drafting correspondence, and supporting managers during meetings and hearings.
  • Building strong working relationships with key stakeholders.
  • Tracking and reporting on ER cases, producing regular updates and analysing trends.
  • Supporting wider HR initiatives and leadership development.
  • Assisting with TUPE transfers, trade union engagement, and ad hoc HR projects.
  • Contributing to continuous improvement of policies and processes.

The ER Advisors report directly to the HR Manager for guidance and support. You'll also work with bespoke in-house systems alongside Microsoft Office (Word, Excel, PowerPoint).

Who we are seeking as Employee Relations Advisor:

  • Proven ER/HR experience in a fast-paced, high case-volume environment.
  • Confident handling complex ER cases including disciplinaries, grievances, redundancies, and tribunals.
  • Strong knowledge of UK employment law and GDPR.
  • Excellent communication, organisational, and stakeholder management skills.
  • A full UK driving licence and access to your own vehicle.
  • Desirable: Experience in Facilities Management, Cleaning, or Security, exposure to Trade Unions, or CIPD Level 5.

What makes the Employee Relations Advisor's role amazing?

  • An employee benefits program which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you're finding your work and much more). 

    Cycle to work scheme (subject to qualifying parameters) 

    Workplace pension scheme. 

    Staff recognition scheme

    Staff engagement portal. 

Click 'Apply Now' to take the next step in your career.

INDTTT

This advertiser has chosen not to accept applicants from your region.

Employee Relations Advisor

Greater London, London Hunter Heywood

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Employee Relations Advisor - Private Patient Transport / Ambulance Sector

A brand new opportunity to join the business and work with the HR Director under the recently re-organised business structure.

Having experienced year on year growth for the last 10 years the business has organised it's new structure to accommodate future growth and success.

The ER Advisor is a new role to support this growth and provide sound ER guidance to all levels of management and key stakeholders to ensure the highest standard of service delivery.

Please note, a driving license is essential for this role as the business has multiple locations throughout London and the South East.

Ideal Experience & Knowledge:

Proven background in Employee Relations within a fast-paced multi-site environment, with strong knowledge of employment law and hands-on case management experience inclusive of change management and TUPE.

Influencing & Coaching: Confident in coaching and influencing managers at all levels, demonstrating credibility and sound judgment in complex ER matters.

 Communication & Relationship Building: Excellent written and verbal communication skills, with the ability to build strong relationships and communicate with professionalism and discretion

Resilience & Prioritisation: Thrives under pressure, able to manage competing priorities, meet deadlines, and remain resilient in challenging situations

Technical & Data Awareness: Strong IT skills with a proactive and conscientious approach to data privacy and compliance.

If you are looking to join a fast-paced business in a rewarding and challenging sector then I would be delighted to hear from you, please send your CV over in the first instance.

This advertiser has chosen not to accept applicants from your region.

External Relations Officer

London, London £30711 - £32642 Annually Michael Page

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

In this new and exciting External Relations Officer role, you will bring energy and expertise to strengthen external presence, growing a wider reputation for the organisation.

You will lead the way in building vibrant communication channels, developing engaging content, and fostering positive relationships with key stakeholders and partners. You'll champion fresh ideas, provide expert advice, and continually enhance communications.

Client Details

Leading Further Education College.

Description

The External Relations Officer will be responsible for:

  • Working with stakeholders to develop engaging news and announcements for a range of external communications channels.
  • Supporting with the delivery of key events that enhance the visibility of the organisation and its engagement with external stakeholders.
  • Supporting potential enrolment by establishing a positive pipeline of news stories and content by working closely with students, schools, and curriculum staff.
  • Helping devise and deliver an external communications plan and any associated campaigns.
  • Leading in the development of the press office

Profile

A successful External Relations Officer should have:

  • Ideally a qualification in media, PR or journalism, complemented by previous experience in external relations or a press office role
  • Good judgement and awareness of reputational risk, and the principles of public relations
  • Ability to write outstanding and impactful stories
  • Ability to build and maintain excellent working relationships with internal colleagues and external stakeholders
  • Existing relationships with local and or sector media, or a proven ability to cultivate positive relationships with journalists

Job Offer

This is an exciting opportunity for a External Relations Officer to join the organisation and shape the function.

  • A competitive salary of up to 32,642,
  • Access to a government pension scheme.
  • Opportunities to contribute to meaningful projects.
This advertiser has chosen not to accept applicants from your region.
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About the latest Employee relations Jobs in London !

Employee Relations Lead

Greater London, London £47135 Annually Goodman Masson

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Employee Relations Team Leader – Part Time (Wed–Fri)
London (from £47,135 FTE)
Permanent | 3 days per week

Hybrid: In the office 1 day a week

Salay: £47,135 (pro rata)

Are you a confident Employee Relations professional  with a real passion for people leadership? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect next step in your career!

I’m working with a leading organisation in the housing/not-for-profit space who are looking for an Employee Relations Team Leader  to join their dynamic HR function. This is a brilliant opportunity to make a real difference by leading a small but mighty team of ER specialists, while also partnering closely with senior HR and business leaders. This is highly suitable for candidates with a experience working within Housing/no-for-profit sector.

The Role

As the ER Team Leader , you’ll be at the heart of all things employee relations – managing a varied caseload, coaching managers through complex issues, and ensuring best practice is embedded across the business. You’ll provide leadership, mentoring and guidance to a team of 3–4 ER Advisors/Assistants, ensuring cases are managed effectively, efficiently, and with the highest levels of customer service.

Key responsibilities include:

  • Leading, coaching, and developing your ER team to deliver a high-quality service.
  • Acting as the lead casework advisor on a wide range of ER issues – including grievance, disciplinary, absence, and performance.
  • Supporting managers with complex ER cases, up to and including dismissals and Employment Tribunal (ET) preparation.
  • Building strong, trusted relationships with stakeholders across the business.
  • Ensuring policies are kept up to date, legally compliant, and consistently applied.

What We’re Looking For

We’re keen to speak to ER professionals who can bring:

  • Housing Sector experience is highly desireable
  • A proven track record of managing high-volume, complex ER casework.
  • People management experience – with the ability to inspire, mentor and develop a team.
  • Strong stakeholder management and influencing skills.
  • Experience coaching managers on employment law, policies and best practice.
  • CIPD Level 5 qualification (or equivalent experience).

 Why Join?

This is a chance to step into a highly visible role where you’ll shape the ER strategy, develop talent within your team, and help foster a culture of fairness, trust, and collaboration. You’ll be joining an organisation that lives and breathes its values – People, Passion, Inclusion, Responsibility and Impact  – and is committed to making a real difference to communities.

I will be sending applications by COB Thursday 28th of August, so please ensure that you have contacted me before then if you wish to be put forward.

If you are interested in the role and have all of the essential experience clearly detailed in bullet point form in your CV under the previous organisations you completed them at, then please send your CV to my email address: (url removed).

This advertiser has chosen not to accept applicants from your region.

Employee Relations Advisor

Datchet, South East £35000 - £36000 Annually Tru Talent

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Employee Relations Advisor

Location : Near Windsor (Datchet)

Salary : Up to £36,000 per annum DOE

Hours:  Monday to Friday 37.5 hours a week (time can be a little flexible) 

Based at our clients, beautiful Head Office in Datchet, they are looking for an enthusiastic Employee Relations (ER) Advisor to complement their existing team.

Founded over 35 years ago and still owned by the original founders, they have grown to become one of the UK's fastest-growing business support companies, providing facilities management to clients ranging from globally recognised brands to local independent businesses.

Responsibilities and Duties of the Employee Relations Advisor:

As part of the ER Team, you'll manage a wide range of employee relations cases, from absence and disciplinaries to grievances and flexible working requests. You'll ensure fair, consistent outcomes in line with employment law, while coaching managers to reflect our clients values.

This role is central to promoting a positive people culture, supporting operational teams, and helping deliver a best-in-class HR service across the business.

  • Leading and managing a diverse ER caseload of varying complexity, risk, and volume.
  • Managing cases including disputes, disciplinaries, grievances, absence management, redundancies, retirements, and litigation claims.
  • Providing timely, practical advice to managers, collaborating with legal partners as required.
  • Coaching and mentoring line managers on effective approaches to ER issues.
  • Ensuring compliance with employment law, GDPR, policies, and procedures.
  • Gathering case evidence, reviewing notes, drafting correspondence, and supporting managers during meetings and hearings.
  • Building strong working relationships with key stakeholders.
  • Tracking and reporting on ER cases, producing regular updates and analysing trends.
  • Supporting wider HR initiatives and leadership development.
  • Assisting with TUPE transfers, trade union engagement, and ad hoc HR projects.
  • Contributing to continuous improvement of policies and processes.

The ER Advisors report directly to the HR Manager for guidance and support. You'll also work with bespoke in-house systems alongside Microsoft Office (Word, Excel, PowerPoint).

Who we are seeking as Employee Relations Advisor:

  • Proven ER/HR experience in a fast-paced, high case-volume environment.
  • Confident handling complex ER cases including disciplinaries, grievances, redundancies, and tribunals.
  • Strong knowledge of UK employment law and GDPR.
  • Excellent communication, organisational, and stakeholder management skills.
  • A full UK driving licence and access to your own vehicle.
  • Desirable: Experience in Facilities Management, Cleaning, or Security, exposure to Trade Unions, or CIPD Level 5.

What makes the Employee Relations Advisor's role amazing?

  • An employee benefits program which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you're finding your work and much more). 

    Cycle to work scheme (subject to qualifying parameters) 

    Workplace pension scheme. 

    Staff recognition scheme

    Staff engagement portal. 

Click 'Apply Now' to take the next step in your career.

INDTTT

This advertiser has chosen not to accept applicants from your region.

Employee Relations Specialist

London, London £40000 - £50000 Annually Zachary Daniels Recruitment

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Employee Relations Specialist | Multi-Site Retail Business | Salary: c45,000 + Benefits

We're working with a well-established, fast-paced multi-site retail business to find an experienced and confident Employee Relations Specialist. This is a fantastic opportunity to join a thriving people team where you'll take ownership of complex ER casework and help foster a positive, consistent ER culture across both Head Office and store operations.

The Role:
As Employee Relations Specialist, you'll be a trusted advisor to managers and stakeholders across the business, providing clear, pragmatic, and legally sound advice on a range of ER matters. You'll take the lead on high-risk and complex cases, support organisational change projects, and contribute to improving ER capability through coaching and guidance.

What You'll Be Doing as a Employee Relations Specialist :

  • Manage a varied ER caseload from start to resolution, including disciplinaries, grievances, absence management and performance issues

  • Act as a point of escalation for more complex cases, ensuring compliance with current employment law and company policies

  • Support restructures, consultations, TUPE and policy updates

  • Coach and guide managers to handle ER matters confidently and consistently

  • Identify ER trends through case tracking and reporting, recommending solutions to reduce risk

  • Support in delivering ER-related training to managers and HR colleagues

The ideal candidate will have/be:

  • Previous experience in a similar ER-focused role, ideally in a retail or multi-site environment

  • Strong, up-to-date UK employment law knowledge

  • Proven ability to manage complex and sensitive ER issues

  • Excellent stakeholder management and communication skills

  • Confident in handling TUPE, restructures, and organisational change

  • A practical, people-focused approach with a commercial mindset

If you're an ER professional who enjoys building strong relationships, solving problems, and influencing positive outcomes, this could be the perfect next step.

Salary: 45,000 + benefits, including staff discount.

Please apply today with your most up-to-date CV!

BBBH34230

This advertiser has chosen not to accept applicants from your region.
 

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