227 Engagement Manager jobs in the United Kingdom

Job Opportunity : Culture & Engagement Manager

Location: West London, UK (Hybrid)

The Advocate Group is proud to be representing our client – a globally recognised leader in the FMCG sector – in the search for an Engagement & Culture professional to lead and elevate engagement strategies.

About the Role

This newly created role will be responsible for shaping and delivering strategic internal communications and cultural engagement programmes across a fast-paced, multinational environment.

You'll combine project management, creative storytelling, and stakeholder engagement to strengthen cultural alignment and internal brand advocacy from within.

Key Responsibilities

• Act as a cultural ambassador – designing initiatives that reflect and reinforce our client’s unique values and working style.
• Lead and execute employee engagement initiatives such as service anniversaries, recognition programmes, internal awards, and team events.
• Manage and continuously improve onboarding content (video, digital, and in-person) to ensure alignment with company culture and values.
• Collaborate cross-functionally with teams from HR, Sales, Marketing, and Finance to co-create relevant, localised engagement initiatives.
• Work with in-house creative teams to develop engaging internal storytelling content.
• Maintain and evolve digital platforms used for internal recognition and engagement, streamlining processes and enhancing participation.
• Inspire and influence senior leaders and teams across 50+ countries, tailoring messaging for diverse cultural and communication needs.
• Deliver high-quality presentations to senior leadership, reporting on programme success and identifying future opportunities.
• Continuously explore innovative, scalable ways to enhance employee experience and embed company culture.

What We’re Looking For

• Proven experience managing internal communications or employee engagement programmes in a fast-paced, matrixed environment.
• Strong project management skills and the ability to lead multiple cross-functional initiatives with autonomy.
• A passion for storytelling and strong written and verbal communication skills.
• A collaborative, creative thinker with the ability to identify new engagement opportunities and bring them to life.
• Experience working across geographies with a strong global mindset and intercultural awareness.
• Comfortable using digital tools to scale engagement efforts – and always looking for process improvements.
• Proficiency with Microsoft Office, especially PowerPoint, Excel, and Teams.

Why Join Our Client?

This is a unique opportunity to shape how thousands of employees across EMEA experience, live, and contribute to an exciting, high-performance culture. If you're energised by the chance to drive meaningful engagement on a global scale, this could be the perfect next step in your career.

Interested?

Please contact Erin Wynne-Woodhouse or click “Apply Now” to be considered.

Email:

The Advocate Group is the exclusive talent partner for this role. All direct or third-party applicants will be forwarded for processing.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying, you agree to our Privacy Policy, which can be found on our website.

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Leading the project team in this Individual Contributor role, you will engage daily with a diverse array of external customers and internal teams, bridging the gap between solution development and sales. You will also play a pivotal role in implementing Freshworks products and creating resources and materials to facilitate the expansion of our processes across various industries and regions.

We are seeking a highly skilled and experienced Principal / Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS industry. As an IT Project Manager, you will be responsible for overseeing the end-to-end delivery of our SaaS solutions to enterprise clients, ensuring projects are completed on time, within budget, and to the highest quality standards.

Key Responsibilities:

Project Planning & Execution:

• Create and manage detailed project plans with clear timelines and resource allocation.
• Lead cross-functional teams to keep projects on track.
• Anticipate risks and issues, addressing them proactively to ensure smooth project delivery.

Stakeholder Management:

• Be the primary contact for clients, building strong, lasting relationships.
• Keep all stakeholders informed with clear, timely updates and ensure alignment on project goals.

Quality Assurance:

• Uphold best practices to ensure top-quality implementation of SaaS solutions
• Regularly review deliverables, making sure they meet client standards and seeking ways to improve processes.

Change Management:

• Handle changes in project scope, schedule, or resources with minimal disruption.
• Assess the impact of change requests and communicate effectively to ensure smooth transitions.

Qualifications

• Minimum 8 years of experience in managing SaaS projects in a professional services environment for enterprise clients.
• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree or certifications like PMP/PRINCE2 are preferred.
• Hands-on expertise in project planning, execution, risk management, task prioritization, and quality assurance.
• Excellent verbal and written communication skills with the ability to interact effectively with stakeholders at all levels.
• Proven ability to lead cross-functional teams and drive project success collaboratively.
• Strong understanding of SaaS technologies, deployment methods, and industry best practices.
• Experience with project management tools such as Smartsheets, Jira, Asana, or Microsoft Project.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in organising workshops for prioritising project goals and managing change is an advantage.
• Fluency in English to a business level; fluency in a secondary language is an added bonus.

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company-funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances.
• Qualifying workplace pension scheme with company contribution of up to 6%
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Cycle-to-work scheme
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Leading the project team in this Individual Contributor role, you will engage daily with a diverse array of external customers and internal teams, bridging the gap between solution development and sales. You will also play a pivotal role in implementing Freshworks products and creating resources and materials to facilitate the expansion of our processes across various industries and regions.

We are seeking a highly skilled and experienced Principal / Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS industry. As an IT Project Manager, you will be responsible for overseeing the end-to-end delivery of our SaaS solutions to enterprise clients, ensuring projects are completed on time, within budget, and to the highest quality standards.

Key Responsibilities:

Project Planning & Execution:

• Create and manage detailed project plans with clear timelines and resource allocation.
• Lead cross-functional teams to keep projects on track.
• Anticipate risks and issues, addressing them proactively to ensure smooth project delivery.

Stakeholder Management:

• Be the primary contact for clients, building strong, lasting relationships.
• Keep all stakeholders informed with clear, timely updates and ensure alignment on project goals.

Quality Assurance:

• Uphold best practices to ensure top-quality implementation of SaaS solutions
• Regularly review deliverables, making sure they meet client standards and seeking ways to improve processes.

Change Management:

• Handle changes in project scope, schedule, or resources with minimal disruption.
• Assess the impact of change requests and communicate effectively to ensure smooth transitions.

Qualifications

• Minimum 8 years of experience in managing SaaS projects in a professional services environment for enterprise clients.
• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree or certifications like PMP/PRINCE2 are preferred.
• Hands-on expertise in project planning, execution, risk management, task prioritization, and quality assurance.
• Excellent verbal and written communication skills with the ability to interact effectively with stakeholders at all levels.
• Proven ability to lead cross-functional teams and drive project success collaboratively.
• Strong understanding of SaaS technologies, deployment methods, and industry best practices.
• Experience with project management tools such as Smartsheets, Jira, Asana, or Microsoft Project.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in organising workshops for prioritising project goals and managing change is an advantage.
• Fluency in English to a business level; fluency in a secondary language is an added bonus.

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company-funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances.
• Qualifying workplace pension scheme with company contribution of up to 6%
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Cycle-to-work scheme
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Albion Rye Associates are delighted to be partnering with one of the most agile and forward-thinking strategic consultancies in the global life sciences sector as they look to appoint an Engagement Manager – Competitive Intelligence to support their continued expansion and growing demand from top-tier clients.

This is a career-defining opportunity for a seasoned life sciences strategy professional with a deep understanding of competitive intelligence and a proven ability to lead, shape, and deliver strategic insight that drives global brand and portfolio success. In this leadership role, you will oversee multi-stakeholder CI engagements, guide internal teams, and act as a senior strategic advisor across a broad range of therapeutic areas. You will contribute directly to strategic planning, scenario development, revenue generation, and war-gaming for some of the most innovative and impactful therapies in development today.

Our client is known for its close collaboration with global pharma and biotech organisations, operating as a true extension of their CI and strategic planning functions. Their work is defined by analytical rigour, scientific depth, and commercial relevance helping life sciences leaders navigate dynamic competitive landscapes from early pipeline to late lifecycle. With a reputation for excellence and a collaborative culture that empowers thought leadership, this is the ideal environment for a senior consultant ready to elevate their impact.

Key Responsibilities:

• Lead global CI projects from end to end, including competitive landscape analysis, insight generation, and strategic scenario planning.
• Advise senior pharmaceutical and biotech stakeholders on competitive threats, opportunity mapping, and portfolio strategy.
• Oversee and mentor project teams, ensuring high-quality execution and professional development of junior consultants.
• Deliver compelling client presentations and executive-level reporting that translate data into clear strategic implications.
• Attend and analyse key industry conferences, reporting back real-time insights that inform client decision-making.
• Contribute to business development efforts through proposal writing, capability showcases, and relationship-building with new and existing clients.
• Drive innovation within the CI function, shaping methodologies and thought leadership aligned with client needs and market evolution.

Ideal Candidate Profile:

• 5–8+ years’ experience in competitive intelligence, pharmaceutical consulting, or strategic insights, with a significant focus on the life sciences industry.
• Advanced degree in a life sciences or healthcare-related discipline; MBA or PhD desirable.
• Proven track record of leading high-impact CI initiatives and delivering strategic recommendations to senior stakeholders.
• Experience managing multi-country projects and cross-functional internal teams in a consultancy or client-facing setting.
• Strong understanding of key data sources and platforms (e.g., EvaluatePharma, GlobalData, Cortellis, clinicaltrials.gov).
• Therapeutic area expertise in oncology, rare diseases, neuroscience, or immunology is strongly preferred.
• Excellent written and verbal communication skills, with a strategic mindset and high attention to detail.
• A collaborative leader who thrives in a fast-paced, high-expectation environment and is motivated to build and scale best-in-class capabilities.

This is a rare opportunity to join a consultancy that is redefining the role of competitive intelligence in shaping commercial success and patient impact. If you’re ready to lead from the front and make a meaningful contribution to global life sciences strategy, we’d love to hear from you.

To apply or find out more, please reach out to