1,640 Engagement Specialist jobs in the United Kingdom
Content & Engagement Specialist
Richmond, London
RELX INC
Posted 24 days ago
Job Viewed
Job Description
Fluency in both English and German is mandatory
Are you ready for the next step in your editorial career?
Do you enjoy creating engaging content for publication?
Location: London Richmond OR Germany Dusseldorf
About our team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About the role
The Content & Engagement Specialist is assigned to a portfolio of brands and is responsible for all events within that portfolio. This role translates strategic event marketing plans into comprehensive content programmes that drive audience engagement and brand visibility. It involves developing new programme and campaign content, including core content creation, atomisation, and persona-specific messaging. The Lead ensures website content is optimised for user experience and search engine performance. They also consult on and manage the event photography strategy, including on-site execution, and create and implement community engagement and influencer activation plans. Additionally, the role supports real-time social media activity during events to enhance audience interaction and reach.
Responsibilities
+ Develop and deliver multi-channel marketing campaigns (website, email, PPC, social media, blog).
+ Collaborate with internal teams and external partners to ensure timely project delivery.
+ Lead visitor and exhibitor lead generation campaign planning and execution.
+ Create and manage event and onsite social media plans, including coordination with photographers and videographers.
+ Optimise website content for user experience and SEO.
+ Monitor and test campaign performance to refine future content strategies.
+ Translate brand identity into live event experiences in collaboration with event teams.
+ Ensure content aligns with accessibility standards and diverse audience needs.
Requirements
+ Fluency in both English and German is mandatory
+ Strong writing and editing skills; able to adapt tone and style to brand guidelines.
+ Proven ability to build effective relationships across teams in a matrix structure.
+ Experience using data and analytics to improve content performance.
+ Skilled in cross-functional collaboration to achieve shared goals.
+ Ability to manage multiple projects and prioritise in a dynamic environment.
+ Awareness of industry trends and ability to integrate them into content strategy.
+ Experience creating content for social media platforms.
+ Commitment to inclusive communication and accessible content design.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days ● Health screening, eye care vouchers and private medical benefits ● Wellbeing programs ● Life assurance ● Access to a competitive contributory pension scheme ● Save As You Earn share option scheme ● Travel Season ticket loan ● Electric Vehicle Scheme ● Optional Dental Insurance ● Maternity, paternity and shared parental leave ● Employee Assistance Programme ● Access to emergency care for both the elderly and children ● RECARES days, giving you time to support the charities and causes that matter to you ● Access to employee resource groups with dedicated time to volunteer ● Access to extensive learning and development resources ● Access to employee discounts scheme via Perks at Work
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Are you ready for the next step in your editorial career?
Do you enjoy creating engaging content for publication?
Location: London Richmond OR Germany Dusseldorf
About our team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About the role
The Content & Engagement Specialist is assigned to a portfolio of brands and is responsible for all events within that portfolio. This role translates strategic event marketing plans into comprehensive content programmes that drive audience engagement and brand visibility. It involves developing new programme and campaign content, including core content creation, atomisation, and persona-specific messaging. The Lead ensures website content is optimised for user experience and search engine performance. They also consult on and manage the event photography strategy, including on-site execution, and create and implement community engagement and influencer activation plans. Additionally, the role supports real-time social media activity during events to enhance audience interaction and reach.
Responsibilities
+ Develop and deliver multi-channel marketing campaigns (website, email, PPC, social media, blog).
+ Collaborate with internal teams and external partners to ensure timely project delivery.
+ Lead visitor and exhibitor lead generation campaign planning and execution.
+ Create and manage event and onsite social media plans, including coordination with photographers and videographers.
+ Optimise website content for user experience and SEO.
+ Monitor and test campaign performance to refine future content strategies.
+ Translate brand identity into live event experiences in collaboration with event teams.
+ Ensure content aligns with accessibility standards and diverse audience needs.
Requirements
+ Fluency in both English and German is mandatory
+ Strong writing and editing skills; able to adapt tone and style to brand guidelines.
+ Proven ability to build effective relationships across teams in a matrix structure.
+ Experience using data and analytics to improve content performance.
+ Skilled in cross-functional collaboration to achieve shared goals.
+ Ability to manage multiple projects and prioritise in a dynamic environment.
+ Awareness of industry trends and ability to integrate them into content strategy.
+ Experience creating content for social media platforms.
+ Commitment to inclusive communication and accessible content design.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days ● Health screening, eye care vouchers and private medical benefits ● Wellbeing programs ● Life assurance ● Access to a competitive contributory pension scheme ● Save As You Earn share option scheme ● Travel Season ticket loan ● Electric Vehicle Scheme ● Optional Dental Insurance ● Maternity, paternity and shared parental leave ● Employee Assistance Programme ● Access to emergency care for both the elderly and children ● RECARES days, giving you time to support the charities and causes that matter to you ● Access to employee resource groups with dedicated time to volunteer ● Access to extensive learning and development resources ● Access to employee discounts scheme via Perks at Work
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
0
Customer Engagement Specialist
SO14 1AA Southampton, South East
£25000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a prominent service provider located in Southampton, Hampshire, UK , is looking for an enthusiastic and proactive Customer Engagement Specialist to join their dedicated team. This role is crucial in building and nurturing strong relationships with our customer base, ensuring a consistently positive and supportive experience. You will be responsible for managing customer interactions across various channels, including phone, email, and in-person inquiries. Key responsibilities include proactively reaching out to customers to gather feedback, address concerns, and identify opportunities to enhance their satisfaction and loyalty. You will work closely with sales and support teams to ensure a seamless customer journey and to effectively resolve any issues that may arise. The ideal candidate will possess excellent communication and interpersonal skills, with a natural ability to build rapport and trust. A genuine passion for customer service and a strong understanding of customer relationship management principles are essential. Experience in a customer-facing role, preferably within a service-oriented industry, is highly desirable. You should be organised, detail-oriented, and capable of managing multiple customer interactions efficiently. This position is office-based in Southampton and requires a confident and friendly demeanour. The ability to empathise with customers and provide tailored solutions is key to success in this role. You will contribute significantly to customer retention and overall business growth through exceptional engagement strategies.
This advertiser has chosen not to accept applicants from your region.
1
Remote Graduate Recruitment and Engagement Specialist
SR1 2AE Sunderland, North East
£30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding and innovative company known for its commitment to developing future talent, is seeking an enthusiastic and driven Remote Graduate Recruitment and Engagement Specialist. This is a fully remote role, offering a fantastic opportunity to shape and execute recruitment strategies for early-career professionals, with the administrative base potentially connecting to operations near Sunderland, Tyne and Wear, UK . You will be instrumental in attracting, engaging, and onboarding high-potential graduates into our client's dynamic programs. The ideal candidate will have a passion for talent acquisition, excellent interpersonal skills, and a strong understanding of the graduate labor market. Responsibilities will include developing and implementing innovative graduate recruitment campaigns across various channels, including universities, online platforms, and social media. You will manage the full recruitment lifecycle, from sourcing and screening candidates to coordinating assessment centers and facilitating interviews. Building and maintaining strong relationships with university career services and student organizations will be a key focus. You will also be involved in developing engaging content for our graduate careers website and social media channels to promote our client as an employer of choice. Furthermore, you will contribute to the development and execution of onboarding programs and early-career development initiatives, ensuring a positive and supportive experience for new hires. The successful candidate will possess exceptional communication, organizational, and project management skills. A Bachelor's degree in Human Resources, Psychology, Business, or a related field is preferred. Previous experience in recruitment, particularly within graduate recruitment or early careers programs, is highly desirable. Familiarity with Applicant Tracking Systems (ATS) and HRIS platforms is a plus. If you are a proactive and creative individual eager to make a significant impact on talent acquisition and development in a remote capacity, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Senior Social Media Marketing Specialist - Brand Engagement
SO14 0AA Southampton, South East
£55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing e-commerce brand known for its innovative product lines, is seeking a Senior Social Media Marketing Specialist to lead their brand engagement and community building efforts. This is a fully remote position, allowing for exceptional flexibility to work from home anywhere in the UK. You will be responsible for developing and executing comprehensive social media strategies across key platforms (Instagram, TikTok, Facebook, X, LinkedIn, etc.) to enhance brand visibility, drive engagement, and foster a loyal online community. Your role will involve creating compelling content (visuals, video, copy), managing content calendars, planning and executing paid social media campaigns, monitoring social media trends and conversations, and analyzing performance metrics to optimize strategies. You will also be responsible for engaging with followers, responding to comments and messages, managing influencer collaborations, and running social media contests and promotions. The ideal candidate will possess a deep understanding of social media marketing principles, platform algorithms, and best practices for different audiences. Proven experience in managing social media for a consumer brand, with a track record of successful campaign execution and community growth, is essential. Strong creative skills, excellent copywriting abilities, and a keen eye for visual aesthetics are required. Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms (e.g., Meta Business Suite, Google Analytics) is necessary. You must be a strategic thinker, highly organized, and capable of working independently in a remote setting, while also collaborating effectively with marketing and creative teams. This role is perfect for a passionate social media expert who thrives on building strong brand connections and driving measurable results through creative storytelling and strategic engagement.
Key Responsibilities:
Key Responsibilities:
- Develop and implement innovative social media strategies to drive brand awareness and engagement.
- Create high-quality, engaging content (visuals, video, copy) tailored for various social platforms.
- Manage social media content calendars and posting schedules.
- Plan, execute, and optimize paid social media advertising campaigns.
- Monitor social media channels for trends, conversations, and relevant opportunities.
- Analyze social media performance data and provide actionable insights and reports.
- Engage with the online community, responding to comments and messages in a timely and brand-appropriate manner.
- Identify and manage relationships with social media influencers and brand advocates.
- Run social media contests, giveaways, and other promotional activities.
- Collaborate with marketing, creative, and product teams to ensure cohesive brand messaging.
- Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- Minimum of 5 years of experience in social media marketing, preferably for e-commerce or consumer brands.
- Proven success in developing and executing social media strategies that drive engagement and growth.
- Expertise across major social media platforms and their respective best practices.
- Strong content creation skills (writing, basic graphic design/video editing is a plus).
- Proficiency with social media management and analytics tools.
- Experience with paid social advertising and budget management.
- Excellent communication, copywriting, and community management skills.
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously in a remote setting.
This advertiser has chosen not to accept applicants from your region.
3
Remote Social Media Marketing Specialist - Brand Engagement
ST1 1DL Staffordshire, West Midlands
£35000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a creative and results-oriented Social Media Marketing Specialist to manage their online community and brand presence on a fully remote basis, supporting their presence in the **Stoke-on-Trent, Staffordshire, UK** area and nationally. This role will be responsible for developing and implementing engaging social media strategies across various platforms, driving brand awareness, engagement, and website traffic. You will create compelling content, manage social media calendars, monitor online conversations, and analyze performance metrics. The ideal candidate will have a deep understanding of social media trends, platform best practices, and digital marketing tools. Key responsibilities include crafting creative and shareable content (text, images, video), interacting with followers, responding to comments and messages, and collaborating with marketing and sales teams to align social media efforts with broader business objectives. This is a fully remote opportunity, offering the flexibility to work from anywhere while contributing to the growth of a dynamic brand. We are looking for a proactive individual with excellent writing skills, a keen eye for design, and a passion for building online communities. Strong analytical abilities to track and report on campaign performance are essential. If you are a social media expert looking for a rewarding remote role, this is an excellent opportunity.
Key Responsibilities:
Key Responsibilities:
- Develop and execute innovative social media strategies to increase brand awareness and engagement.
- Create, curate, and schedule compelling content (text, images, videos) for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
- Monitor social media channels, respond to comments and messages in a timely and professional manner.
- Engage with the online community and foster positive brand interactions.
- Analyze social media performance using analytics tools and generate regular reports.
- Identify trends and insights to optimize social media campaigns and content.
- Collaborate with marketing, design, and other teams to ensure brand consistency.
- Manage social media advertising campaigns and budgets.
- Stay up-to-date with the latest social media best practices and technologies.
- Run contests and promotional campaigns to drive engagement and lead generation.
- Bachelor's degree in Marketing, Communications, or a related field.
- Minimum of 3 years of experience in social media marketing or digital marketing.
- Proven experience managing social media accounts for a brand or organization.
- In-depth knowledge of major social media platforms and their respective audiences.
- Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
- Strong understanding of SEO, content marketing, and digital advertising.
- Excellent written and verbal communication skills, with a talent for creative copywriting.
- Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus.
- Strong analytical skills and ability to interpret data to drive strategy.
- Ability to work independently and collaboratively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
4
Social Media & Community Engagement Lead
SO14 2AA Southampton, South East
£40000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a vibrant and rapidly expanding consumer brand, is seeking an innovative and strategic Social Media & Community Engagement Lead to build and nurture an active, engaged online community. This role is crucial for enhancing brand awareness, driving customer loyalty, and fostering meaningful interactions across all social platforms. The ideal candidate will have a proven flair for creating compelling social content, a deep understanding of community dynamics, and a strategic mindset to leverage social media for business growth.
Responsibilities:
Qualifications:
This role is based in Southampton, Hampshire, UK . If you are a creative and strategic social media expert passionate about building vibrant online communities, we encourage you to apply.
Responsibilities:
- Develop and implement a comprehensive social media strategy aligned with brand objectives and marketing campaigns.
- Manage and grow the company's presence across key social media platforms (e.g., Instagram, Facebook, Twitter, TikTok, LinkedIn).
- Create engaging, high-quality, and platform-appropriate content, including text, image, and video formats.
- Monitor social media channels for industry trends, competitor activity, and relevant conversations.
- Engage actively with the online community, responding to comments, messages, and inquiries in a timely and brand-consistent manner.
- Foster community growth and loyalty through interactive campaigns, Q&A sessions, contests, and user-generated content initiatives.
- Develop and manage a social media content calendar, ensuring a consistent and relevant posting schedule.
- Track, analyze, and report on key social media metrics (e.g., engagement rate, reach, follower growth, sentiment) using analytics tools.
- Collaborate with marketing, PR, and customer service teams to ensure cohesive brand messaging and integrated campaigns.
- Identify and engage with influencers and brand advocates to amplify reach and credibility.
- Manage social media advertising campaigns, optimizing for performance and budget efficiency.
- Stay up-to-date with the latest social media trends, platform updates, and best practices.
- Develop crisis communication plans and manage online reputation in the event of negative feedback or issues.
- Provide insights and recommendations based on social media analytics to inform future strategies.
- Build strong relationships with community members, acting as the voice of the brand online.
Qualifications:
- Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- Minimum of 5 years of experience in social media management and community engagement, preferably within a brand environment.
- Proven ability to create engaging and effective social media content across various platforms.
- Strong understanding of social media analytics tools and reporting.
- Excellent written and verbal communication skills, with a knack for brand voice development.
- Demonstrated experience in community building and online moderation.
- Proficiency with social media management and scheduling tools (e.g., Buffer, Hootsuite).
- Creative thinking and a passion for digital storytelling.
- Ability to work independently and as part of a collaborative team.
- Experience with social media advertising campaigns is a significant advantage.
- Strong organizational skills and attention to detail.
- A genuine interest in consumer brands and digital culture.
This role is based in Southampton, Hampshire, UK . If you are a creative and strategic social media expert passionate about building vibrant online communities, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Head of Social Media & Community Engagement
LE1 1AA Leicester, East Midlands
£55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a fast-growing direct-to-consumer brand, is looking for an experienced and passionate Head of Social Media & Community Engagement to lead their fully remote marketing team. This senior position is responsible for developing and executing innovative social media strategies that build brand awareness, foster a strong online community, and drive engagement and conversion. You will be the voice of the brand across all social platforms, creating compelling content and interacting directly with our audience, all within a flexible remote working setup.
Key Responsibilities:
Key Responsibilities:
- Develop and implement a comprehensive social media strategy aligned with overall marketing and business objectives.
- Oversee all social media channels, including content creation, scheduling, posting, and community management.
- Define and track key performance indicators (KPIs) for social media success, such as engagement rates, follower growth, website traffic, and conversion rates.
- Manage the social media content calendar, ensuring a consistent brand voice and high-quality output.
- Engage with the online community by responding to comments, messages, and mentions in a timely and brand-appropriate manner.
- Identify and build relationships with relevant influencers and brand advocates.
- Run targeted social media advertising campaigns to increase reach and drive specific actions.
- Monitor social media trends, competitor activities, and industry news to identify opportunities and potential risks.
- Collaborate with the wider marketing team, including content, PR, and digital advertising, to ensure integrated campaign efforts.
- Analyze social media data and generate regular reports with actionable insights for the marketing team and senior leadership.
- Develop and implement strategies for user-generated content campaigns.
- Manage social media crises and develop appropriate response protocols.
- Experiment with new social media platforms and features to stay ahead of the curve.
- Stay updated on platform algorithm changes and best practices.
- Provide guidance and potentially manage junior social media team members or agency partners.
- Minimum of 5 years of experience in social media management, community management, or digital marketing, with a focus on social media strategy.
- Proven track record of successfully growing social media presence and engagement for a brand.
- In-depth knowledge of major social media platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.) and their respective best practices.
- Excellent written and verbal communication skills, with a strong ability to craft engaging and on-brand copy.
- Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms.
- Strong understanding of social media advertising principles and campaign management.
- Creative mindset with an eye for visual content and design.
- Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- Experience in community building and moderation.
- Demonstrated ability to analyze data and derive actionable insights.
This advertiser has chosen not to accept applicants from your region.
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6
Head of Social Media & Community Engagement
SR1 1BB Sunderland, North East
£65000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a visionary and results-oriented Head of Social Media & Community Engagement to lead their online presence and foster vibrant customer communities. This hybrid role offers a blend of remote flexibility and in-office collaboration, based in our **Sunderland, Tyne and Wear, UK** office. You will be responsible for developing and executing comprehensive social media strategies across all relevant platforms, driving brand awareness, engagement, and customer loyalty. This includes crafting compelling content, managing social media advertising campaigns, and actively participating in online conversations. A key aspect of this role is building and nurturing a strong, positive online community around our brand, responding to customer inquiries, gathering feedback, and managing online reputation.
Key Responsibilities:
Key Responsibilities:
- Develop and implement an overarching social media strategy aligned with business objectives and brand identity.
- Manage all company social media channels (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok), including content creation, scheduling, and publishing.
- Design and oversee paid social media advertising campaigns, optimizing for engagement, reach, and conversions.
- Monitor social media trends, tools, and applications, and identify opportunities for growth and innovation.
- Build and manage online communities, fostering positive engagement, responding to comments and messages, and resolving customer issues.
- Develop and implement community guidelines and moderation policies.
- Analyze social media performance metrics, providing regular reports with actionable insights and recommendations for improvement.
- Collaborate with marketing, product, and customer service teams to ensure a cohesive brand message and customer experience.
- Identify and engage with influencers and brand advocates to amplify reach and credibility.
- Stay up-to-date with the latest social media best practices, emerging platforms, and digital marketing trends.
- Manage the social media content calendar and budget effectively.
- Develop crisis communication plans for social media channels.
- Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- Minimum of 7 years of experience in social media management and community engagement, preferably within the e-commerce sector.
- Proven track record of developing and executing successful social media campaigns that drive measurable results.
- Expertise in various social media platforms, analytics tools (e.g., Google Analytics, Sprout Social, Hootsuite), and social media advertising platforms.
- Strong understanding of content marketing principles and SEO best practices.
- Excellent written and verbal communication skills, with a keen eye for detail and brand voice.
- Demonstrated ability to build and manage online communities effectively.
- Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus.
- Strong analytical skills and ability to translate data into actionable insights.
- Ability to work collaboratively in a hybrid environment, managing tasks both independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
7
Head of Social Media & Community Engagement
SW1A 0AA London, London
£60000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a prominent online retail group with a strong market presence, is seeking an innovative and experienced Head of Social Media & Community Engagement to lead their digital brand presence from their central offices in London, England, UK . This key role will be responsible for developing and executing a comprehensive social media strategy aimed at enhancing brand visibility, driving customer engagement, fostering community growth, and ultimately increasing online sales. You will manage all social media platforms, content creation, campaign execution, and performance analysis. The ideal candidate will have a deep understanding of the latest social media trends, platform algorithms, and best practices for audience engagement across various demographics. You will lead a team of social media specialists, overseeing content calendars, managing influencer relationships, and responding to community feedback and inquiries in a timely and professional manner. Strong analytical skills, proficiency with social media management tools, and a creative approach to content development are essential. You will work closely with the marketing, e-commerce, and customer service teams to ensure a cohesive brand message and a seamless customer experience across all digital touchpoints. This is an exciting opportunity to shape the digital voice of a leading brand and make a significant impact on its online success. Responsibilities include:
- Developing and implementing a holistic social media strategy aligned with business objectives.
- Managing and growing the company's presence across key social media platforms (e.g., Instagram, Facebook, TikTok, X, LinkedIn).
- Creating engaging and high-quality content (text, image, video) tailored for each platform.
- Planning and executing paid social media advertising campaigns to maximise reach and ROI.
- Monitoring social media trends, competitor activities, and audience sentiment.
- Building and nurturing a vibrant online community through proactive engagement and interaction.
- Managing influencer marketing campaigns and partnerships.
- Analysing social media performance metrics and providing regular reports with actionable insights.
- Collaborating with marketing, product, and customer service teams to ensure brand consistency.
- Handling online customer service inquiries and reputation management on social channels.
- Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- Minimum of 5-7 years of experience in social media marketing and community management, preferably in e-commerce or retail.
- Proven track record of developing and executing successful social media strategies that drive engagement and conversions.
- Excellent understanding of all major social media platforms and their respective audiences.
- Strong content creation skills (writing, basic graphic design/video editing).
- Proficiency in social media management and analytics tools (e.g., Hootsuite, Sprout Social, Google Analytics).
- Excellent communication, interpersonal, and leadership skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
This advertiser has chosen not to accept applicants from your region.
8
Head of Social Media & Community Engagement
NR3 1SZ Norwich, Eastern
£55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce innovator, is looking for a visionary Head of Social Media & Community Engagement to lead their online presence and foster a vibrant digital community. This fully remote position offers the chance to shape the brand's narrative and connect with customers on a global scale. The ideal candidate will be a strategic thinker with extensive experience in developing and executing successful social media campaigns, managing online communities, and driving engagement across all relevant platforms. You will be responsible for defining the social media strategy, creating compelling content, managing advertising budgets, and analysing performance metrics to optimise reach and impact. This role requires exceptional creativity, strong analytical skills, and a deep understanding of current social media trends and platform algorithms. You will work closely with marketing, content, and customer support teams to ensure a cohesive brand voice and exceptional customer experience. The ability to build and nurture online communities, respond to customer feedback effectively, and manage crises with professionalism is essential.
Key Responsibilities:
Key Responsibilities:
- Develop and implement a comprehensive social media strategy aligned with business objectives.
- Manage all company social media accounts (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok, Pinterest).
- Create, curate, and publish engaging and high-quality content across various social media platforms.
- Develop and manage social media advertising campaigns, including budget allocation and performance tracking.
- Monitor social media channels for brand mentions, customer feedback, and industry trends, responding in a timely and professional manner.
- Build and nurture an active and engaged online community around the brand.
- Analyse social media performance metrics, generate regular reports, and provide actionable insights for improvement.
- Collaborate with cross-functional teams to ensure brand consistency and integrate social media efforts with broader marketing campaigns.
- Identify and engage with influencers and brand advocates.
- Stay up-to-date with the latest social media best practices, tools, and technologies.
- Proven experience in social media management, digital marketing, or a related field, with a strong portfolio showcasing successful campaigns.
- In-depth knowledge of major social media platforms, their algorithms, and best practices.
- Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms.
- Excellent content creation and copywriting skills.
- Strong understanding of digital marketing principles and SEO.
- Demonstrated ability to build and manage online communities.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.
- Bachelor's degree in Marketing, Communications, or a related field is preferred.
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