1,336 Engineering Support jobs in the United Kingdom

Description

The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.



You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.



You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.



Key job responsibilities

Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. u2028

Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. u2028

Support Beta testing of new products and features

u2028 Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.

u2028 Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.



About the team

The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.

Basic Qualifications

- Experience troubleshooting and debugging technical systems, or experience in technical support

- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.

Preferred Qualifications

- Experience in development or technical support

- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs

- Experience with data analysis tools such as Splunk, Tableau or Quicksight.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and

Description

The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.



You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.



You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.



Key job responsibilities

Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. u2028

Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. u2028

Support Beta testing of new products and features

u2028 Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.

u2028 Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.



About the team

The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.

Basic Qualifications

- Experience troubleshooting and debugging technical systems, or experience in technical support

- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.

Preferred Qualifications

- Experience in development or technical support

- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs

- Experience with data analysis tools such as Splunk, Tableau or Quicksight.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and

Description
The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.
You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.
You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.
Key job responsibilities
- Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. 

- Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. 

- Support Beta testing of new products and features

- Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.

- Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.
About the team
The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.
Basic Qualifications
- Experience troubleshooting and debugging technical systems, or experience in technical support
- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.
Preferred Qualifications
- Experience in development or technical support
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with data analysis tools such as Splunk, Tableau or Quicksight.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System ( which makes everything possible.
The Product Engineering Support Technician is responsible for supporting the Product Engineering team based In Ilfracombe in a range of product life cycle activities (NPI, Mould tool changes, Material changes and Sustainment, internal NCR reduction and external POR reduction) for Cytiva.
This position reports to the Product Engineering Team Lead and is part of the Product Engineering team located in the clean room in Ilfracombe, UK and will be an on-site role.
What you will do:
+ Support the Product Engineering team to carry out experiments, trials, DOE and validation activity for both product and equipment improvements.
+ To provide written and verbal summaries of engineering studies carried out.
+ Set up and optimize manufacturing equipment to support the development of new products and machinery.
Who you are:
+ Competent in I.T. practices and experience of common Microsoft applications
+ Minimum 1 years relevant experience
+ A recognised engineering qualification and/or relevant experience demonstrating a practical hands-on approach.
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
+ Ability to travel - occasional not mandatory
+ Desirable to have a valid driver's license with an acceptable driving record
It would be a plus if you also possess previous experience in:
+ Local manufacturing knowledge covering multiple manufacturing process steps
+ Ability to work as part of a team towards completion of product improvement projects.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info ( .
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Overview
You could be just the right applicant for this job Read all associated information and make sure to apply.

As a member of the Engineering Design Capabilities Team, the PLM Business Support - Engineering Support professional provides expert-level support for the company's Product Lifecycle Management (PLM) toolset. This role ensures successful implementation, adoption, and ongoing maintenance of PLM systems-particularly Windchill-across engineering communities, offering technical expertise, user
Please click on the apply button to read the full job description

Overview

As a member of the Engineering Design Capabilities Team, the PLM Business Support - Engineering Support professional provides expert-level support for the company's Product Lifecycle Management (PLM) toolset. This role ensures successful implementation, adoption, and ongoing maintenance of PLM systems-particularly Windchill-across engineering communities, offering technical expertise, user.

Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers' technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
Key job responsibilities
WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS?
· First and foremost this is a customer support role - in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organisation to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
· AWS Premium Support is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.
· You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in software development, or experience in technical support
- Experience troubleshooting and debugging technical systems
Preferred Qualifications
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and