623 Equipment Support jobs in the United Kingdom
Training Equipment Admin Support
Posted 25 days ago
Job Viewed
Job Description
**Country:**
United Kingdom
**Location:**
GBRCON111: HMS Raleigh, Trevol Road, Dolphin Block, Torpoint, Cornwall, P11 2PD
**Position Role Type:**
Unspecified
Training Equipment Support Administrator
HMS Raleigh, Torpoint
Permanent, fulltime 37 hrs
**Raytheon UK**
At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.
Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.
Through advanced technology and our people's expertise, our Training Transformation Services is modernising what's possible in the training and preparation of our armed forces. With a real blended approach to learning and using the latest innovative systems and technology, we ensure our service men and women really are prepared for any situation.
**About the role:**
The role of Admin Support is to provide administration support for the Training Equipment Management Team (TEMT) who plan, defect rectification works, and maintenance on training equipment according to strict quality standards, deadlines and within budget while maintaining high levels of safety and customer satisfaction. Reports directly to the Regional Training Equipment Manager Southwest (RTEM).
**Skills and Experience**
+ Excellent organizational and time management skills.
+ Able to work independently and as part of a team.
+ Good interpersonal and professional communication skills.
+ Eligible to work in the UK and must possess (or be able to obtain) SC level security clearance.
+ An adequate knowledge of and compliance with the Health and Safety policy and regulations consistent with their responsibilities.
+ Ability to communicate clearly and effectively with team members, clients, and superiors at all levels and in all areas of management.
+ Ability to work to tight timescales, managing your priorities and ensuring delivery of quality products.
+ A good working knowledge of Microsoft office products.
**Desirable**
+ Experience in working in a large multifunctional project team.
+ Experience with MS Project and MS Visio
+ Experience with SharePoint Sites Administration
+ Demonstrates a commitment to continuing professional development (CPD).
+ IOSH Level 3 Managing Safely.
**Responsibilities**
+ Financial awareness and ability to track finances on spreadsheets.
+ Assist with the coordination of a range of admin support activities within the TEMT to meet team outputs.
+ Administration of project documentation library ensuring strict version control and MOD naming conventions are adhered to.
+ Set up team meetings, ensuring that all relevant paperwork is up-to-date and disseminated in a timely fashion. Ensuring that all resultant record of actions is completed and sent out to all relevant team members.
+ Respond to stakeholder enquiries and help resolve problems.
+ Good analytical skills. Gather and analyse information about the projects being delivered.
+ Support Planned Maintenance activities and reports
+ Administration of the TE SharePoint sites
+ Act as the main point of contact and resolver for TE defect reports in the Southwest
+ Assist with the review and development of administrative systems and procedures.
+ Manage professional relationships with a wide range of internal and external stakeholders and act as lead point of contact for some external parties.
+ Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'.
+ To work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the level of responsibility of this post/ role.
**Benefits and Work Culture**
**Benefits**
+ Competitive salaries.
+ 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
+ Contributory Pension Scheme (up to 10.5% company contribution)
+ 6 times salary 'Life Assurance' with pension.
+ Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others.
+ Enhanced sick pay.
+ Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave.
+ Car / Car allowance (dependant on grade/ role)
+ Private Medical Insurance (dependant on grade)
**Work Culture**
+ 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements.
+ Early 1.30pm finish Friday, start your weekend early!
+ Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role.
+ A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities.
+ Up to 5 paid days volunteering each year.
**RTX**
Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon.
Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We're investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.
#LI-BZ1
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Technical Support Engineer (Mechanical / Lifting Equipment)
Posted 15 days ago
Job Viewed
Job Description
Technical Support Engineer (Mechanical / Lifting Equipment)
32,000 - 38,000 + Career Progression + Excellent Work Life Balance + Further Training + 34 Days Holiday + Enhanced Pension + 3x Life Insurance + Private Sick Pay
Office Based, commutable from Loughborough, Leicester, Nottingham, Derby, Coalville, Melton Mowbray, and surrounding areas
Are you a Mechanical Engineer, Service Engineer, Maintenance Engineer or similar with experience in lifting equipment or mechanical systems, looking to step away from the tools and into a technical office-based role, with long-term career progression and a better work-life balance?
This is a rare and exciting opportunity to join a specialist company where you will play a key part in technical support, problem solving, and project delivery, whilst progressing your career off the tools and into a technical path with clear scope for advancement.
The company are a global manufacturer of lifting equipment, established for almost 8 decades and employing around 50 people in the UK. They are known for their strong reputation in the industry, delivering high-quality solutions worldwide while maintaining a close-knit, supportive team environment. With steady growth plans, they offer long-term career prospects and the chance to progress into senior technical or management positions as the business continues to expand.
This role would suit an Engineer with a strong mechanical background and knowledge of lifting equipment, looking to move away from hands-on work and develop their career in a supportive, technically challenging role.
The Role:
*Office-based role providing technical support on lifting equipment projects
*Working closely with customers, service engineers, and internal teams to resolve technical queries
*Career progression into technical specialist or management roles as the business grows
*Office based, 8.30am - 5pm
The Person:
*Mechanical Engineer background
*Looking to progress off the tools into a technical office-based role
*Keen to develop their career long term with a company offering progression and work-life balance
Reference Number: (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Technical Support Engineer (Mechanical / Lifting Equipment)
Posted 15 days ago
Job Viewed
Job Description
Technical Support Engineer (Mechanical / Lifting Equipment)
32,000 - 38,000 + Career Progression + Excellent Work Life Balance + Further Training + 34 Days Holiday + Enhanced Pension + 3x Life Insurance + Private Sick Pay
Office Based, commutable from Loughborough, Leicester, Nottingham, Derby, Coalville, Melton Mowbray, and surrounding areas
Are you a Mechanical Engineer, Service Engineer, Maintenance Engineer or similar with experience in lifting equipment or mechanical systems, looking to step away from the tools and into a technical office-based role, with long-term career progression and a better work-life balance?
This is a rare and exciting opportunity to join a specialist company where you will play a key part in technical support, problem solving, and project delivery, whilst progressing your career off the tools and into a technical path with clear scope for advancement.
The company are a global manufacturer of lifting equipment, established for almost 8 decades and employing around 50 people in the UK. They are known for their strong reputation in the industry, delivering high-quality solutions worldwide while maintaining a close-knit, supportive team environment. With steady growth plans, they offer long-term career prospects and the chance to progress into senior technical or management positions as the business continues to expand.
This role would suit an Engineer with a strong mechanical background and knowledge of lifting equipment, looking to move away from hands-on work and develop their career in a supportive, technically challenging role.
The Role:
*Office-based role providing technical support on lifting equipment projects
*Working closely with customers, service engineers, and internal teams to resolve technical queries
*Career progression into technical specialist or management roles as the business grows
*Office based, 8.30am - 5pm
The Person:
*Mechanical Engineer background
*Looking to progress off the tools into a technical office-based role
*Keen to develop their career long term with a company offering progression and work-life balance
Reference Number: (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Technical Support
Posted 15 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support
Posted 15 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 15 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support
Posted 15 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
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Technical Support
Posted 7 days ago
Job Viewed
Job Description
Location: Columbus, OH
Duration: 12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the
Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a
knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
Technical Support Supervisor
Posted today
Job Viewed
Job Description
Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business leader.
The role is crucial in aligning the company's technical capabilities with business goals ensuring that the products are designed and manufactured/assembled to operate effectively and securely.
Candidates will need to demonstrate experience of project management and implementation, technical experience and industry best practices. They will need to show knowledge of compliance with relevant laws, regulations and industry standards.
Key candidate requirements:
Have troubleshooting skills to investigate and resolve technical issues relating to products
Provide technical support and training to other team members including sales
Support the development and implementation of new products
Ability to produce accurate bills of materials (BOMS) and standard operating procedures (SOPs)
Experience of computer aided design (CAD) and ability to produce product drawings
Basic software programming skills would be an advantage
Sound understanding of electronics
This is a site based role.
Offering a very competitive package and great working environment
Technical Support Advisor
Posted 4 days ago
Job Viewed
Job Description
Your new company Stoftware designers dedicated to providing the highest level of customer service.
Your new role We are looking for an outgoing and friendly team-player, to deliver excellent customer service to all our customers on the telephone, by email and via our website. Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?
What you'll need to succeed
- Ideally, have some experience of working in a customer service/technical support role
- Able to deliver high levels of customer care and adapt to varying customer needs
- Strong communication, interpersonal and written skills and the ability to deal sensitively with customers who have a disability
- A proactive approach to finding solutions to customer queries and challenges
- Ideally, a good knowledge of smartphones, tablets and apps and a commitment to learning and supporting our specialist software
- The ability to effectively and accurately use a range of IT systems
- A flexible and adaptable approach to dealing with a range of tasks in a busy environment
What you'll get in return The opportunity to work for a fantastic organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)