22 Event Assistant jobs in the United Kingdom

Join Our Team for Exciting Events this November.

Our client is hosting large-scale conference in London this November. We are seeking enthusiastic temporary staff to deliver exceptional 5-star customer service to event attendees.

Positions Available:

• Registration Staff
• Room Assitants

You must be availability to work at least one set of the below dates and be able to travel to Central or East London locations for a 6:45am start time.

These are early mornings and exciting days that demand energy and top-notch customer service. Shifts vary, with both morning and full-day options available.

Pay Rate: £13 per hour Dress Code: Plain black smart clothing

Note: Event experience is not required, but excellent communication skills and proficiency in English are essential. If you are interested and available on the listed dates, please upload your CV in Word format.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Consulting with clients to determine their specific catering needs for events.
• Developing and proposing customized menu options based on client preferences and event themes.
• Coordinating with external caterers and food suppliers to arrange services and deliveries.
• Managing event catering budgets and ensuring cost-effectiveness.
• Creating detailed event catering schedules and run sheets.
• Ensuring all dietary requirements and special requests are meticulously noted and catered for.
• Communicating effectively with event organizers, venue staff, and catering teams to ensure smooth operations.
• Handling any issues or changes that arise during the event planning or execution phase remotely.
• Conducting virtual follow-ups with clients to gather feedback and ensure satisfaction.
• Maintaining accurate records of client communications, orders, and supplier interactions.
• Researching and staying updated on current catering trends and best practices.
• Assisting with the onboarding and briefing of remote support staff for specific events.

• Assist in the planning and coordination of various events.
• Communicate with clients to gather event requirements and provide updates.
• Support in the booking of venues, caterers, and other suppliers.
• Help create event schedules and manage timelines effectively.
• Prepare event materials and promotional content.
• Provide on-site support during events, including setup and guest assistance.
• Liaise with venue staff and external vendors to ensure smooth operations.
• Assist with post-event follow-up, including client feedback collection.
• Maintain accurate event records and documentation.
• Contribute creative ideas for event enhancements.

• Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Marketing, Events Management, or a related field.
• Strong organisational and time-management abilities.
• Excellent verbal and written communication skills.
• A customer-focused approach with strong interpersonal skills.
• Ability to work effectively in a team and under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A genuine interest in the hospitality and events industry.
• Flexibility to work evenings and weekends as required by event schedules.
• A proactive and enthusiastic attitude with a willingness to learn.

• Assisting the Event Manager in all aspects of event planning and execution, from initial concept to post-event analysis.
• Coordinating with vendors, suppliers, and stakeholders to ensure seamless delivery of services.
• Managing event logistics, including venue setup, equipment rental, and staffing schedules.
• Assisting in the development and management of event budgets.
• Developing and implementing event marketing and promotional activities.
• Overseeing on-site operations during events, resolving issues as they arise.
• Ensuring all events comply with health, safety, and security regulations.
• Managing attendee registration, ticketing, and customer service inquiries.
• Liaising with sports governing bodies and local authorities as required.
• Gathering feedback and compiling post-event reports to identify areas for improvement.

• Develop comprehensive operational plans for global hospitality events, including staffing, logistics, catering, and venue setup.
• Manage relationships with external vendors, suppliers, and partners to ensure high-quality service delivery.
• Oversee event budgets, tracking expenses and identifying cost-saving opportunities without compromising quality.
• Ensure compliance with all relevant health, safety, and hygiene regulations for events.
• Coordinate with on-site teams to manage event setup, execution, and breakdown, providing clear direction and support.
• Conduct pre-event site inspections (virtually and/or in person as required) and post-event debriefings.
• Address and resolve any operational challenges or client issues that arise during event planning or execution.
• Maintain detailed records of event operations, performance metrics, and client feedback.
• Contribute to the continuous improvement of event management processes and best practices.
• Stay informed about industry trends and innovations in hospitality and event management.

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of experience in hospitality operations management, event planning, or a similar role.
• Proven experience managing large-scale events or multiple concurrent events.
• Strong understanding of catering, venue management, and logistics.
• Excellent negotiation, vendor management, and contract management skills.
• Exceptional organizational and project management abilities.
• Proficiency in using event management software, project management tools, and communication platforms.
• Strong financial acumen with experience in budget management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities in a remote setting.
• Flexibility to travel occasionally for site visits or event supervision.

• Designing and overseeing a broad spectrum of outdoor leisure activities, from team sports to guided expeditions, catering to various age groups and skill levels.
• Planning, budgeting, and executing memorable events, including tournaments, festivals, and corporate retreats, ensuring seamless logistics and attendee satisfaction.
• Managing a team of activity instructors, event staff, and volunteers, providing leadership, training, and performance feedback.
• Developing partnerships with local communities, schools, and businesses to expand program reach and collaboration opportunities.
• Ensuring compliance with all health and safety regulations, risk assessments, and emergency procedures for all activities and events.
• Monitoring industry trends and best practices to continuously improve service offerings and introduce new, engaging activities.
• Managing budgets, resources, and vendor relationships effectively to optimize operational efficiency and cost-effectiveness.
• Contributing to the overall strategic direction of the leisure and sports department, aligning activities with organizational goals.
• Maintaining a high level of customer service, addressing inquiries and feedback promptly and professionally.
• Promoting a positive and inclusive environment for all participants and staff.

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

We have an exciting opportunity in the Defence & Security portfolio for a Customer Service Executive to join the team. The role involves becoming an integral part of our show’s delivery, as our customer service team is the first point of contact for all customer enquiries. Within this role, the candidate will be expected to respond to customer enquiries using the Freshdesk customer enquiries tool.

We are looking for a dedicated individual with the ability to deal with a broad range of people at every level. The ideal candidate must have the aspiration to build strong relationships with the team and our customers. The candidate will collaborate with the wider team to ensure we are providing all stakeholders with exceptional and personable customer service.

The day-to-day responsibilities include but are not limited to management of customer enquiries via the Freshdesk platform, meeting SLAs, and ensuring all queries are answered accurately and professionally to a high a standard.

If you thrive on working with and assisting people directly, in a fast paced, agile and customer focused environment then this is the perfect role for you.

Key Responsibilities:

• Respond to customer queries using the Freshdesk platform.
• Provide customer support over chatbots, email, telephone and face to face.
• Respond to all questions/queries within the allocated SLAs.
• Deliver exemplary customer service to all stakeholders.
• Liaise with other departments (Operations, Sales, Marketing, Production, Accounts) to obtain information essential to customers.
• Provide suggestions and updates to your team leader on how we could be improving our customer experience.
• Compile canned responses and FAQs for the Freshdesk system.
• Be a customer advocate at all times.
• Provide on-site customer care.
• Methodical filing and record keeping.

Requirements

Knowledge, Skills & Behaviours:

• Self-starter.
• Personable.
• A ‘can-do’ attitude.
• Be friendly, polite, professional and flexible.
• Able to meet deadlines and resolve problems under pressure.
• Organised and methodical.
• Impeccable record keeping and organisational skills.
• Able to deal with a broad range of people.
• Able to work within a team.
• Prepared to work long hours when necessary, in the run up to an event.
• Excellent communication skills (written and verbal).
• Problem solver.
• Great telephone manner.
• Good attention to detail.
• Able to manage time effectively and prioritise tasks during busy periods.
• Work calmly under pressure.
• Have an ability to understand and pre-empt customer needs.
• Knowledge and use of the Freshdesk system would be advantageous.

Benefits

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Employee Assistance Programme (EAP) – a 24/7, 365-day confidential helpline
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees