76 Executive Assistant Venture Capital City Of London jobs in London

Company Description:
About Us
McDonald's has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 170,000 people.
Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely
Job Description:
The Opportunity
We are excited to appoint a Transformation Management Office (TMO) Portfolio Management Lead for UK & Ireland to manage a portfolio of programs and projects for the market, coordinating and streamlining immediate activities and acting as a governance body overseeing the overarching Transformation plan.
You will be 100% dedicated to portfolio management efforts related to Enterprise Transformation and will work across functions, programs, projects and initiatives to plan and govern an integrated management approach. This will include providing strategic alignment, execution excellence and management of all transformation programmes being delivered within the UK&I market.
This individual will develop and uphold programme and project management governance standards and processes as defined by the Global and UK&I Transformation Management Offices. This role aims to ensure the alignment of market transformation with enterprise goals and priorities, solving and advocating for market-specific nuances and challenges (e.g., capacity / resourcing). The role will also drive transformation in connection with other local priorities, projects and business-as-usual activities.
What will my accountabilities be?
+ Leads the Portfolio team: Manages the team and produces regular updates on the progress of defined KPIs to ensure it is on track.
+ Market Alignment:
+ + Coordinate market transformation across business functions to ensure alignment and delivery of the Accelerating the Arches vision across the three strategic advantages - Consumer, Restaurant, Company.
+ Collaborate closely with the Transformation Director UKI and Global Enterprise Transformation Office to seamlessly integrate and execute programs, such as GBS, ArchOS, MCX, etc. in market.
+ Integrated Market Roadmap:
+ Build and maintain the UK&I Transformation Plan - a forward-looking prioritised list of projects to be delivered over the next 3 years.
+ Drive the integration of the market roadmap with broader functional teams (e.g. Technology, National Operations) and ongoing change control in alignment with governance and process.
+ Governance & Oversight:
+ Management of all in-flight programs and projects in accordance with the Transformation plan across all functional areas, including:
+
+ + Work with Head of Project Delivery to triage and escalate risks and proactively resolve issues;
+ Continuously evaluate and refine the Transformation roadmap, adapting plans to accommodate changing priorities, resources, or external factors;
+ Manage the Change Control Process ensuring that all changes go through the appropriate governance and sign-off depending on their size; and
+ Ensure that all Governance forums in the Enterprise Transformation Office structure are operating effectively.
+ Capacity Planning and Execution Management: Alongside the Head of Project Delivery, understand resource and skill needs of market personnel to support transformation initiatives. Support mobilisation of in-market teams for each initiative in partnership with global programs (part-time SMAs, full-time, backfills, etc.).
+ Cross-Functional Stakeholder Management and Escalation: Act as key liaison with various stakeholders, including Global, segment and market leadership to drive alignment. Escalate key issues and risks as needed. Partner with Change Management & Project Delivery teams to foster buy-in across teams and with 3rd parties (Suppliers, Franchisees) and effectively communicate progress and key changes throughout the transformation.
+ Ensure Maximum Return on Investment: Support the Transformation Office with ensuring that the projects being delivered within the UK&I Transformation portfolio represent the greatest return on investment for the organisation and the fullest alignment to the strategic drivers.
+ Integrated Dependency Management: Identify, track and resolve the top-level dependencies between all in-flight projects and programs. Facilitate horizontal coordination among market teams to promote a shared understanding of interdependencies.
+ Impactful & Value Adding Reporting: Produce high quality reporting information as input to key governance sessions. Ensures all reporting is accurate and value adding for senior stakeholders, with a focus on any action required or decisions that need to be made.
+ Provide outside-in perspectives on best practices: Provide regular outside-in perspectives on best practices and approaches to achieving successful business transformation through Portfolio Management and drive a spirit of continuous improvement.
What Team will I be a part of?
You will be part of the Strategy, Insights and Transformation team in the UK&I market and will work within the Transformation team, reporting directly to the Transformation Director. This teams connect people across our business to focus on delivering the right projects, in the best way, to achieve our business goals. It proactively and independently challenges and innovates, working diligently to improve the way we work and deliver change as a business. You will be required to work collaboratively with colleagues right across the business and with external partners to amplify the impact you can have. This is a truly exciting time to lead the Transformation team and collaborate across the business to influence the outcomes for change.
Who are my customers?
Given the central nature of the role, your 'customers' are wide and varied. With engagement and influencing being strengths, you will also have the emotional intelligence and flexibility in thinking and acting to engage with relevancy and authenticity at every level. Your key customers (not exclusive) include:
+ Transformation Management Office - retain alignment and report on delivery of the Accelerating the Arches vision.
+ UK&I Change Steering Group - use governance optimally to hold the business to account.
+ Project leads - advocate and demonstrate innovative and agile ways of executing change.
+ UK&I Communications team - ensure our strategic storytelling is simple, clear and consistent.
+ Franchisees - collaborate and value them as a business partner and change enabler.
+ Suppliers and partners - demonstrate our scale through smart partnering and resource sharing.
+ Restaurants - making sure that in whatever we do we stay grounded and keep it real.
Qualifications:
What background do I need to have?
What You Need To Succeed (minimum Qualifications)
Educations & Certifications:
+ Bachelor's degree in business management, or related field. Desirable: Master's degree education.
+ Project Mgmt. Professional (PMP®) Certified
Skills and Experience:
Project Management:
+ Managing and optimising program and project teams, and/or executing Change or Transformation projects for clients and business customers in relevant industries. This will include being able to effectively communicate complex project management processes in simple language as well as being able to win buy-in to the required changes
+ Designing and executing project plans & managing budgets
Alignment with Corporate Strategy:
+ Aligns with other PMO Leads and other project delivery stakeholders across the business to prioritise initiatives.
Stakeholder Management:
+ Ability to establish and maintain strong relationships while working in a matrixed environment across complex stakeholders and drive alignment to transformation.
+ Strong communication skills, both written and verbal, with the ability to make the complicated simple
Excellent Execution:
+ Monitors performance metrics and adjusts processes & priorities as needed.
+ Drives continuous improvement and best practices.
Personal Qualities:
+ Resilient and adaptable, able to work in ambiguous situations
+ Collaborative and customer-driven approach
+ Adept at role modelling new behaviours, mindsets and ways of working
+ Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
Additional Information:
Company Vision and Culture
Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonald's we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
#LI-Hybrid
Requsition ID: REF9168J_74400067410975

Executive Support Officer

Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 21.45 per hour 
Job Ref: OR10030
 
Main Responsibilities

• Provide efficient, modern, and appropriate administrative and organizational support to the Council’s Senior Leadership Team.
li>Develop strong relationships with senior officers and colleagues across the Council.
• Draft regular reports, briefings, and correspondence on behalf of the Director to a high-quality standard.
• Regularly undertake research, information gathering, and policy work on complex issues related to the Directorate's activities.
• Undertake minor project work on behalf of Directors as appropriate.
• Support Directors in effectively managing their divisions, utilizing a strong understanding of Directors’ priorities.
< i>Work collaboratively with colleagues across the Chief Executive’s division to support the Senior Leadership Team.

Personal Duties

< i>Draft reports, briefings, and communications materials for staff, Councillors, partners, and residents.
• Routinely carry out research, obtain information, and prepare briefings for the Director or other officers.
• Participate in multi-disciplinary projects and provide regular feedback on progress.
• Maintain an awareness and understanding of matters, priorities, and key issues affecting the Directorate.
• Advise Directors on key issues within the division, directorate, or Council that require attention.
• Attend meetings on behalf of Directors, taking notes and reporting back as necessary.
• Effectively use Microsoft tools such as PowerPoint and Word for high-quality, professional output.
• Maintain diary and plan workloads of Directors, liaising with other Support Managers and Officers.
• Set up and maintain administrative systems for effective forward planning and record keeping.
• Service meetings chaired by the Director, preparing and dispatching papers, and ensuring follow-up actions.
• Process and draft Council questions, freedom of information requests, complaints, casework, and member inquiries.
• React effectively and in a timely manner to demands and deadlines set by Directors.
• Work flexibly and provide cover for colleagues within the team as required.
• Participate in the development of team priorities and objectives.
• Develop and update procedures within own work area to comply with changing needs.
• Work tactfully and professionally with internal and external contacts at all levels.

 
DISCLAIMER:  By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.   

Executive Support Officer

Location: Kensington Town Hall, W8 7NX
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 25.37 per hour 
Job Ref: (phone number removed)

Responsibilities
 

• Provide executive support to the Executive Director and Directors within the Environment and Neighbourhoods Directorate.
li>Manage Directors’ calendars and email inboxes, arrange and attend meetings, take minutes, and follow up on agreed actions. < i>Help Directors meet their workload and requests, highlight urgent priorities, and ensure they are well prepared for meetings and engagements.
• Coordinate corporate, directorate, and departmental tasks and requests on behalf of DMT and Directors in business planning, performance management, risk management, and more.
• Arrange and provide secretariat support to meetings, ensuring actions are tracked and followed up.
• Prepare and circulate meeting agendas and paperwork as necessary.
• Manage diary and associated documentation, prioritizing urgency of incoming work and requests.
• Draft notes, letters, reports, presentations, and other documents accurately and timely.
• Manage telephone calls and emails, resolving queries as appropriate.
• Carry out small scale projects and tasks as requested by the E&N Hub and the Executive Director/Director.
• Liaise with colleagues across the E&N Directorate and Council.
• Ensure correspondence is answered in accordance with corporate targets and in plain English reflecting RBKC Values.
• Work with Heads of Services to manage complaints and FOIs to meet corporate deadlines and standards.
• Communicate with residents and businesses, ensuring RBKC values are transmitted through all customer interaction.
• Ensure Key Decision Reports are added to the forward plan within deadlines and remind officers about deadlines.
• Help Directors produce Service Plans, risk management plans, and other key documents.
• Organize the completion of relevant dashboards and templates.
• Ensure effective scheduling and preparation of lead member briefings and related documentation.
• Provide Microsoft Office support and ensure its applications are fully utilized and adopted.
• Review and oversee the maintenance of electronic information and shared folders, ensuring easy access and archiving management information and files.
• Maximize the use of the Council’s office-based and mobile IT services for information input, access, and transmission.
< i>Comply with information rights legislation and the Council’s data quality standards. < i>Report instances of non-compliance, errors, omissions, or inadequacies in procedures to the business unit manager.
• Adhere to the Council’s equal opportunities policy and equalities legislation and implement them in employment and service delivery.
< i>Take reasonable care for personal health and safety and that of others affected by acts or omissions at work.

 
Person Specification
 

< i>Effectively oversee and proactively support senior managers’ offices in achieving their objectives. < i>Establish and sustain robust professional relationships with senior executives.
• Proficient computer skills and experience with the complete suite of Microsoft applications.
• Proven organizational abilities in multitasking, showing initiative, solving problems, working independently, and prioritizing tasks.
• Ability to work as part of a team and help others.
• Outstanding interpersonal and networking abilities, capable of building strong professional relationships.
• Excellent communication skills, with the ability to convey ideas and present complex information clearly and simply.
• Good negotiating skills, able to deal with situations of conflicting demands and needs.
• Experience in managing and completing complex tasks and projects.
• Effort that exceeds expectations of managers.

 
 
DISCLAIMER:  By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.   

About this facility:

Executive Support Officer

Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 21.45 per hour 
Job Ref: OR10030
 
Main Responsibilities

• Provide efficient, modern, and appropriate administrative and organizational support to the Council’s Senior Leadership Team.
li>Develop strong relationships with senior officers and colleagues across the Council.
• Draft regular reports, briefings, and correspondence on behalf of the Director to a high-quality standard.
• Regularly undertake research, information gathering, and policy work on complex issues related to the Directorate's activities.
• Undertake minor project work on behalf of Directors as appropriate.
• Support Directors in effectively managing their divisions, utilizing a strong understanding of Directors’ priorities.
< i>Work collaboratively with colleagues across the Chief Executive’s division to support the Senior Leadership Team.

Personal Duties

< i>Draft reports, briefings, and communications materials for staff, Councillors, partners, and residents.
• Routinely carry out research, obtain information, and prepare briefings for the Director or other officers.
• Participate in multi-disciplinary projects and provide regular feedback on progress.
• Maintain an awareness and understanding of matters, priorities, and key issues affecting the Directorate.
• Advise Directors on key issues within the division, directorate, or Council that require attention.
• Attend meetings on behalf of Directors, taking notes and reporting back as necessary.
• Effectively use Microsoft tools such as PowerPoint and Word for high-quality, professional output.
• Maintain diary and plan workloads of Directors, liaising with other Support Managers and Officers.
• Set up and maintain administrative systems for effective forward planning and record keeping.
• Service meetings chaired by the Director, preparing and dispatching papers, and ensuring follow-up actions.
• Process and draft Council questions, freedom of information requests, complaints, casework, and member inquiries.
• React effectively and in a timely manner to demands and deadlines set by Directors.
• Work flexibly and provide cover for colleagues within the team as required.
• Participate in the development of team priorities and objectives.
• Develop and update procedures within own work area to comply with changing needs.
• Work tactfully and professionally with internal and external contacts at all levels.

 
DISCLAIMER:  By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.   

Executive Support Officer

Location: Kensington Town Hall, W8 7NX
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 25.37 per hour 
Job Ref: (phone number removed)

Responsibilities
 

• Provide executive support to the Executive Director and Directors within the Environment and Neighbourhoods Directorate.
li>Manage Directors’ calendars and email inboxes, arrange and attend meetings, take minutes, and follow up on agreed actions. < i>Help Directors meet their workload and requests, highlight urgent priorities, and ensure they are well prepared for meetings and engagements.
• Coordinate corporate, directorate, and departmental tasks and requests on behalf of DMT and Directors in business planning, performance management, risk management, and more.
• Arrange and provide secretariat support to meetings, ensuring actions are tracked and followed up.
• Prepare and circulate meeting agendas and paperwork as necessary.
• Manage diary and associated documentation, prioritizing urgency of incoming work and requests.
• Draft notes, letters, reports, presentations, and other documents accurately and timely.
• Manage telephone calls and emails, resolving queries as appropriate.
• Carry out small scale projects and tasks as requested by the E&N Hub and the Executive Director/Director.
• Liaise with colleagues across the E&N Directorate and Council.
• Ensure correspondence is answered in accordance with corporate targets and in plain English reflecting RBKC Values.
• Work with Heads of Services to manage complaints and FOIs to meet corporate deadlines and standards.
• Communicate with residents and businesses, ensuring RBKC values are transmitted through all customer interaction.
• Ensure Key Decision Reports are added to the forward plan within deadlines and remind officers about deadlines.
• Help Directors produce Service Plans, risk management plans, and other key documents.
• Organize the completion of relevant dashboards and templates.
• Ensure effective scheduling and preparation of lead member briefings and related documentation.
• Provide Microsoft Office support and ensure its applications are fully utilized and adopted.
• Review and oversee the maintenance of electronic information and shared folders, ensuring easy access and archiving management information and files.
• Maximize the use of the Council’s office-based and mobile IT services for information input, access, and transmission.
< i>Comply with information rights legislation and the Council’s data quality standards. < i>Report instances of non-compliance, errors, omissions, or inadequacies in procedures to the business unit manager.
• Adhere to the Council’s equal opportunities policy and equalities legislation and implement them in employment and service delivery.
< i>Take reasonable care for personal health and safety and that of others affected by acts or omissions at work.

 
Person Specification
 

< i>Effectively oversee and proactively support senior managers’ offices in achieving their objectives. < i>Establish and sustain robust professional relationships with senior executives.
• Proficient computer skills and experience with the complete suite of Microsoft applications.
• Proven organizational abilities in multitasking, showing initiative, solving problems, working independently, and prioritizing tasks.
• Ability to work as part of a team and help others.
• Outstanding interpersonal and networking abilities, capable of building strong professional relationships.
• Excellent communication skills, with the ability to convey ideas and present complex information clearly and simply.
• Good negotiating skills, able to deal with situations of conflicting demands and needs.
• Experience in managing and completing complex tasks and projects.
• Effort that exceeds expectations of managers.

 
 
DISCLAIMER:  By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.   

About this facility:

The Company

A contemporary company with deep roots in the past, the Goldsmiths Company is one of the Great Twelve City of London Livery Companies. Established in 1327 and now with an 1800-strong membership, the Company has contributed to national life for eight centuries. The Company advances the trade and craft of silversmithing and jewellery through training, exhibitions and fairs, and operates t.

WHJS1_UKTJ

Delivery Management Office (DMO) Consultant - Senior Consultant
Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem.
Our professionals combine technology, business and industry expertise to build and deploy solutions to realise results for clients and their customers. Avanade has 60,000 digitally connected people across 26 countries, bringing clients the best thinking through a collaborative culture that honours diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. More details on Avanade can be found at (1) are a diverse team, and we are proud of our culture that welcomes every individual. In our teams you will find talented and passionate individuals, with a humble, collaborative, and positive attitude. We promise to invest in you and help give you the platform for continuous learning and development.
Job Description
The Delivery Management Office (DMO) sits within the Delivery Talent Community. This role is internal working across multi disciplines. The DMO is focused on delivering effective and proactive support to engagements across the Avanade UK portfolio through a set of defined processes/application of global policies, working with offshore support, delivery and finance teams.
A DMO professional adds value by providing a service to all stakeholders through accurate and timely management information to support and inform decision making, across the business and portfolio by managing project costs and revenue in line with contractual commitments and business expectations to support both our clients and our company goals of efficiency, growth and profitability.
Responsibilities Include:
Management of a sizable portfolio of projects delivering the following:
* Detailed monitoring and forecasting of project costs, to ensure projects deliver required financial performance
* Proactive management of time and cost adjustments
* Effective management of project revenues and billings including production of invoices and securing timely payments
* Facilitate and consolidate reporting as required for both internal stakeholders and clients
* Variance analysis and modelling scenarios to track and predict project financial performance against original deal economics.
* Reporting, tracking and analysing status of current and trend project performance data.
* Assisting stakeholders with creation and maintenance of project and programme plans.
* Adherence to corporate and customer policies.
* Set up and run of regular engagement/account/portfolio governance activities.
* Timely and accurate document management in compliance with governance policies
Experience Profile:
* Experience with financial management activities to include managing budgets, production of invoices, forecasting, and revenue recognition models
* Variance analysis and tracking of project financial performance against original deal economics
* Proven problem-solving best practices
* General consulting skills, good customer focus and able to work effectively with stakeholders at all levels.
* Excellent organisation, prioritisation skills.
* Ability to work independently and as a team.
* Advanced Excel skills and experience working in Project/Operational Management.
* Comprehensive understanding of all PMO processes and best practices
* Demonstrate experience in adherence to governance, contractual terms and project life cycles
Additional Information:
Applications are only invited from candidates with the right to reside and work within the UK. Candidates should be willing to travel for the purposes of client delivery and collaborating with colleagues.
Avanade® is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

**Job title: Director, Business Support and Portfolio Management Office**
**Role Overview:**
The Director of Business Support and Portfolio Management Office (PMO) is a critical leadership role within the Content Strategy & Digital Delivery team, that will combine leadership of the Business Support and PMO function with a strategic coordination & operational role supporting the Vice President of Content Strategy & Digital Delivery.
In your strategic & operational co-ordination capacity, you will act as a strategic partner to the VP, ensuring focus on the highest priorities, driving operational excellence, and improving organizational effectiveness. You will help orchestrate leadership routines, prepare key communications, drive alignment across the leadership team, and proactively manage follow-through on decisions and strategic initiatives.
In your PMO capacity, you will lead a team of Program Managers responsible for portfolio planning, prioritization, and program-level delivery tracking. You will ensure portfolio health, governance, and capacity management while providing a single source of truth across Content Delivery Pods, Centers of Excellence, and other functions. This role is pivotal in ensuring that content development supports broader business and digital transformation goals.
You will be responsible for guiding your team through complex project lifecycles from concept to release, focusing on quality, efficiency, innovation, and customer experience; while ensuring all programs are delivered on time, within scope, and with outcomes that meet business needs.
**Key Responsibilities:**
**Strategic & Operational Support Responsibilities:**
+ Operate as a trusted advisor and strategic partner to the VP, ensuring their time, focus, and priorities align with the most critical business needs.
+ Drive leadership team routines, including agenda-setting, meeting facilitation, action tracking, and follow-up.
+ Coordinate cross-functional alignment of strategic priorities, operating rhythms, and key business processes.
+ Lead the preparation of executive communications, presentations, reports, and operational reviews for senior leadership, including quarterly business reviews and transformation updates.
+ Manage the leadership team's operating cadence, fostering accountability and transparency across the organization.
+ Anticipate risks, challenges, and bottlenecks in both operational and strategic initiatives, and proactively resolve or escalate them.
+ Support change management activities, ensuring messaging, buy-in, and execution are consistent across the Content Strategy & Digital Delivery team.
**Program Management Office Leadership:**
+ Define the overall vision and strategy for program management, ensuring initiatives align with business goals and drive long-term value.
+ Lead, mentor, and develop a team of Program Managers, fostering a high-performance culture grounded in collaboration, accountability, and innovation.
+ Oversee the portfolio of content development projects, ensuring they are delivered on time, within budget, and to quality standards, while supporting digital-first delivery.
+ Maintain visibility into program health (RAG status, risks, dependencies, milestones) and proactively manage escalations.
+ Act as a key liaison between Program Management, Content Operations, Portfolio Management, Product, and Senior Leadership, ensuring alignment, transparency, and issue resolution.
+ Continuously improve program management processes, tools, and reporting to drive efficiency, predictability, and delivery excellence.
+ Partner with Operations to introduce and refine workflows, governance models, and standards needed to support digital transformation and operational efficiency.
+ Manage budgets, resource allocation, and capacity planning, ensuring sustainable utilization of people and financial resources.
**Business Support Operations:**
+ Oversee key operational functions, including management of content operations processes, purchase orders, contracts, ISBNs, productivity tools, and internal systems.
+ Ensure operational excellence through effective processes that enable the content development team to deliver at scale and speed.
**Experience, Skills and Knowledge:** ?
+ Bachelor's degree in Business, Project Management, or a related field; PMP certification or advanced degree preferred.
+ 10+ years of experience in program management, operations, or Chief of Staff roles, ideally within digital product or content delivery environments.
+ Demonstrated ability to operate as a thought partner to senior executives and lead through influence.
+ Proven experience managing and scaling program management functions in complex, matrixed organizations.
+ Exceptional organizational, problem-solving, and communication skills, with the ability to distill complex information for executive audiences.
1176172
**Job:** Program Management
**Job Family:** ENTERPRISE
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20375