45,930 Executive Hotel Operations Manager jobs in the United Kingdom
Executive Hotel Operations Manager
CV1 2TW Coventry, West Midlands
£55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality group, is looking for an experienced and dynamic Executive Hotel Operations Manager to oversee the day-to-day operations of their flagship property in **Coventry, West Midlands, UK**. This role requires a strategic leader with a passion for delivering exceptional guest experiences and driving operational excellence. You will be responsible for managing all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance, ensuring seamless coordination and adherence to the highest standards of service and efficiency. Your primary focus will be on optimizing profitability, enhancing guest satisfaction, and maintaining a positive and productive work environment for the team. You will play a crucial role in developing and implementing operational strategies, managing budgets, and ensuring compliance with all health, safety, and licensing regulations.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all hotel operational departments to ensure smooth functioning and guest satisfaction.
- Develop and implement strategic initiatives to improve service quality, operational efficiency, and profitability.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Ensure compliance with all health, safety, security, and licensing regulations.
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Build and maintain strong relationships with guests, suppliers, and local authorities.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Manage inventory, procurement, and vendor relationships for operational supplies.
- Represent the hotel at industry events and community functions.
- Proven experience in a senior hotel management role (e.g., Operations Manager, General Manager).
- Strong understanding of hotel operations across all departments.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in financial management, budgeting, and cost control.
- Knowledge of hospitality industry best practices and trends.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to challenges.
This advertiser has chosen not to accept applicants from your region.
0
Executive Hotel Operations Manager
SW1A 0AA London, London
£70000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a premier luxury hotel located in the heart of London, England, UK , is seeking a highly accomplished Executive Hotel Operations Manager. This senior leadership position requires a visionary individual with extensive experience in managing all facets of hotel operations, including Rooms Division, Food & Beverage, and Front Office. You will be responsible for driving operational excellence, ensuring exceptional guest experiences, and maximizing revenue and profitability. The ideal candidate will possess a proven track record of success in a similar role within the luxury hospitality sector, demonstrating strong financial acumen, exceptional leadership skills, and a deep understanding of market trends. You will lead and inspire a diverse team, fostering a culture of service excellence and continuous improvement. Key responsibilities include developing and implementing strategic operational plans, managing departmental budgets, overseeing staff training and development, and ensuring compliance with all health, safety, and hygiene regulations. A strong understanding of yield management, cost control, and quality assurance is essential. You will also play a critical role in developing and maintaining relationships with key stakeholders, including suppliers, corporate clients, and local authorities. This is a hands-on role demanding a proactive and results-oriented approach, with a strong presence on the hotel floor. You will be instrumental in upholding the hotel's reputation for unparalleled service and quality. The ability to anticipate guest needs and exceed expectations is paramount. We are looking for a candidate who is passionate about hospitality, possesses outstanding communication and problem-solving skills, and can thrive in a fast-paced, demanding environment. A degree in Hospitality Management or a related field is preferred, but extensive relevant experience will be highly valued. This is an unparalleled opportunity to shape the operational direction of a landmark London hotel and contribute to its continued success.
This advertiser has chosen not to accept applicants from your region.
1
Executive Hotel Operations Manager
ST1 2BB Staffordshire, West Midlands
£60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Executive Hotel Operations Manager to lead and manage operations for a portfolio of high-end hospitality establishments from a remote-first perspective. This pivotal role requires a strategic leader with a proven track record in optimizing hotel performance, enhancing guest satisfaction, and driving profitability. You will be responsible for overseeing all aspects of hotel operations, including front office, housekeeping, food and beverage, revenue management, and staff development, ensuring seamless and exceptional guest experiences across all properties. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with exceptional leadership, financial acumen, and operational expertise. Key responsibilities include developing and implementing operational strategies, setting performance standards, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will play a crucial role in fostering a positive work environment, motivating teams, and implementing effective training programs to enhance service delivery. A significant part of this role involves leveraging technology to streamline operations, improve efficiency, and enhance guest engagement remotely. You will collaborate closely with hotel general managers, department heads, and corporate stakeholders to achieve organizational goals. This position demands a results-oriented individual with outstanding problem-solving abilities, excellent interpersonal skills, and the capacity to thrive in a challenging and rewarding remote environment. The successful candidate will be instrumental in elevating the brand reputation and operational excellence of our client's properties.Location : While this role is fully remote, successful candidates will be expected to liaise closely with key stakeholders and operational teams connected to properties in the **Stoke-on-Trent, Staffordshire, UK** area and beyond.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in an executive-level role.
- Proven ability to manage multiple hotel properties or large-scale operations.
- Strong understanding of hotel management software, property management systems (PMS), and revenue management tools.
- Exceptional leadership, team-building, and motivational skills.
- Excellent financial management skills, including budgeting, forecasting, and cost control.
- Outstanding communication, interpersonal, and guest relations skills.
- Demonstrated ability to implement operational improvements and drive guest satisfaction.
- Proficiency in remote collaboration tools and techniques.
- Knowledge of current hospitality trends and best practices.
This advertiser has chosen not to accept applicants from your region.
2
Executive Hotel Operations Manager
W1A 0 London, London
£70000 annum + ben
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious luxury hotel group renowned for its exceptional service and world-class hospitality, is seeking a highly accomplished and visionary Executive Hotel Operations Manager for their flagship property in the heart of **London, England, UK**. This senior leadership role demands a proven ability to oversee and optimize all aspects of hotel operations, ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. You will be responsible for leading and motivating a diverse team across various departments, driving service excellence, and maintaining the hotel's esteemed reputation. The ideal candidate possesses an extensive background in luxury hospitality management, a keen eye for detail, and a passion for creating unforgettable guest experiences.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, Banqueting, and Concierge, ensuring seamless coordination and delivery of services.
- Develop and implement strategic operational plans to enhance guest satisfaction, employee engagement, and profitability.
- Manage departmental budgets, control costs effectively, and maximize revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations, as well as licensing and legal requirements.
- Lead, train, and mentor department heads and staff, fostering a culture of excellence, teamwork, and continuous improvement.
- Monitor and maintain the highest standards of service quality, ensuring that guest expectations are consistently met and exceeded.
- Conduct regular operational audits and implement necessary corrective actions.
- Work closely with the General Manager and other senior leaders on strategic initiatives and business development.
- Manage relationships with key suppliers and service providers.
- Develop and execute effective strategies for staff recruitment, retention, and performance management.
- Act as a brand ambassador, upholding the hotel's values and luxury standards at all times.
- Respond promptly and effectively to guest feedback and resolve any issues or complaints to ensure guest loyalty.
- Oversee major events and functions, ensuring flawless execution and guest satisfaction.
- Stay abreast of industry trends and best practices in luxury hospitality management.
- Extensive experience (10+ years) in hotel operations management, with at least 5 years in a senior executive role (e.g., Hotel Manager, Operations Director) within a luxury hotel environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a significant advantage.
- Proven track record of successfully managing complex hotel operations and achieving financial targets.
- In-depth knowledge of all hotel operational departments and best practices.
- Exceptional leadership, team-building, and motivational skills.
- Strong financial acumen, including budgeting, forecasting, and cost control.
- Outstanding communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management systems (PMS) and relevant software.
- A passion for delivering unparalleled guest experiences and maintaining brand standards.
- Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required by the demands of the operation.
This advertiser has chosen not to accept applicants from your region.
3
Executive Hotel Operations Manager
CB1 1AA Cambridge, Eastern
£55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
A premier hospitality group is looking for a dynamic and experienced Executive Hotel Operations Manager to lead the operational excellence of their flagship hotel in Cambridge, Cambridgeshire, UK . This is a critical role responsible for ensuring the highest standards of guest service, operational efficiency, and profitability across all hotel departments. The successful candidate will possess strong leadership qualities, a deep understanding of hotel management principles, and a passion for delivering exceptional guest experiences. You will oversee departments such as F&B, Front Office, Housekeeping, and Banqueting, working closely with department heads to achieve strategic objectives.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of all hotel departments, ensuring seamless service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and drive revenue growth.
- Ensure compliance with all health, safety, and hygiene standards.
- Recruit, train, and motivate a high-performing hotel team.
- Develop and maintain strong relationships with guests, suppliers, and local stakeholders.
- Implement and monitor quality standards across all guest touchpoints.
- Oversee the planning and execution of events and banquets.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Stay current with industry trends and best practices in hospitality management.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Officer
London, London
Park Hyatt London River Thames
Posted today
Job Viewed
Job Description
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Guest Relations Officer role
- Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
- Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
- Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
- Maintain guest profiles and preferences to support personalised service and loyalty retention.
- Ensure all guest interactions reflect the hotel’s luxury standards and enhance overall guest experience.
- About you
- You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.
About you
You are a poised hospitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.
Benefits of the Guest Relations Officer role include
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Guest Relations Officer role and start your journey with Hyatt Hotel
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
Liverpool, North West
Hilton
Posted today
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! .** **-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
**A WORLD OF REWARDS**
**Smart uniform provided** andlaundered **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Discounted dental and health cover** **Discounted Taxi** when public transports stop running **Modern and inclusive** Team Memberu2019s areas
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical.Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BS12_
**EOE/AA/Disabled/Veterans**
**A WORLD OF REWARDS**
**Smart uniform provided** andlaundered **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Discounted dental and health cover** **Discounted Taxi** when public transports stop running **Modern and inclusive** Team Memberu2019s areas
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical.Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BS12_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
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6
Guest Relations Administrator
London, London
Hilton
Posted today
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
**Conrad London St James** is one of Hiltonu2019s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**A World of Rewards:**
Hourly Salary: **u00a313.93 plus upsell** A global travel program for team members Uniforms Meals whilst on duty To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:
The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub The Hedgerow, the hotelu2019s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques The Orchard, for afternoon teas and lighter meals The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service. Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**What will I be doing?**
As Guest Relations Administrator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
Carry out daily administrative activities of the Guest Relations office while adhering to Hilton Standards, policies and procedures Provide secretarial support to the Guest Relations team Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally Identify and build internal and external relationships Including actively monitoring online reviews, responding to guest feedback, and implementing strategies to uphold and enhance the hotel's brand reputation Will be using online platforms for enhancing the real-time communication with guests, address their needs promptly and ensure exceptional guest experiences throughout their stay
**What are we looking for?**
Excellent verbal and written communication skills Excellent administration and IT skills Committed to delivering a high level of customer service, both internally and externally Flexibility to respond to a range of different work situations Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous administrative experience in a fast paced environment
**Travel:**
St James Park Tube Station **u2013 District & Circle Line u2013 across the road** Westminster Tube Station **u2013 Jubilee Line (4 Mins Walk)** Victoria Station **(8 Mins Walk)** Waterloo Station **(10 Mins Walk)**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Administrator_
**Location:** _null_
**Requisition ID:** _HOT0BX1J_
**EOE/AA/Disabled/Veterans**
**Conrad London St James** is one of Hiltonu2019s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**A World of Rewards:**
Hourly Salary: **u00a313.93 plus upsell** A global travel program for team members Uniforms Meals whilst on duty To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:
The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub The Hedgerow, the hotelu2019s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques The Orchard, for afternoon teas and lighter meals The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service. Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**What will I be doing?**
As Guest Relations Administrator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
Carry out daily administrative activities of the Guest Relations office while adhering to Hilton Standards, policies and procedures Provide secretarial support to the Guest Relations team Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally Identify and build internal and external relationships Including actively monitoring online reviews, responding to guest feedback, and implementing strategies to uphold and enhance the hotel's brand reputation Will be using online platforms for enhancing the real-time communication with guests, address their needs promptly and ensure exceptional guest experiences throughout their stay
**What are we looking for?**
Excellent verbal and written communication skills Excellent administration and IT skills Committed to delivering a high level of customer service, both internally and externally Flexibility to respond to a range of different work situations Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous administrative experience in a fast paced environment
**Travel:**
St James Park Tube Station **u2013 District & Circle Line u2013 across the road** Westminster Tube Station **u2013 Jubilee Line (4 Mins Walk)** Victoria Station **(8 Mins Walk)** Waterloo Station **(10 Mins Walk)**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Administrator_
**Location:** _null_
**Requisition ID:** _HOT0BX1J_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Administrator
London, London
Hilton
Posted today
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
**Conrad London St James** is one of Hiltonu2019s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**A World of Rewards:**
Hourly Salary: **u00a313.93 plus upsell** A global travel program for team members Uniforms Meals whilst on duty To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:
The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub The Hedgerow, the hotelu2019s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques The Orchard, for afternoon teas and lighter meals The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service. Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**What will I be doing?**
As Guest Relations Administrator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
Carry out daily administrative activities of the Guest Relations office while adhering to Hilton Standards, policies and procedures Provide secretarial support to the Guest Relations team Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally Identify and build internal and external relationships Including actively monitoring online reviews, responding to guest feedback, and implementing strategies to uphold and enhance the hotel's brand reputation Will be using online platforms for enhancing the real-time communication with guests, address their needs promptly and ensure exceptional guest experiences throughout their stay
**What are we looking for?**
Excellent verbal and written communication skills Excellent administration and IT skills Committed to delivering a high level of customer service, both internally and externally Flexibility to respond to a range of different work situations Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous administrative experience in a fast paced environment
**Travel:**
St James Park Tube Station **u2013 District & Circle Line u2013 across the road** Westminster Tube Station **u2013 Jubilee Line (4 Mins Walk)** Victoria Station **(8 Mins Walk)** Waterloo Station **(10 Mins Walk)**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Administrator_
**Location:** _null_
**Requisition ID:** _HOT0BX1J_
**EOE/AA/Disabled/Veterans**
**Conrad London St James** is one of Hiltonu2019s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**A World of Rewards:**
Hourly Salary: **u00a313.93 plus upsell** A global travel program for team members Uniforms Meals whilst on duty To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:
The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub The Hedgerow, the hotelu2019s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques The Orchard, for afternoon teas and lighter meals The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service. Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**What will I be doing?**
As Guest Relations Administrator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
Carry out daily administrative activities of the Guest Relations office while adhering to Hilton Standards, policies and procedures Provide secretarial support to the Guest Relations team Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally Identify and build internal and external relationships Including actively monitoring online reviews, responding to guest feedback, and implementing strategies to uphold and enhance the hotel's brand reputation Will be using online platforms for enhancing the real-time communication with guests, address their needs promptly and ensure exceptional guest experiences throughout their stay
**What are we looking for?**
Excellent verbal and written communication skills Excellent administration and IT skills Committed to delivering a high level of customer service, both internally and externally Flexibility to respond to a range of different work situations Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous administrative experience in a fast paced environment
**Travel:**
St James Park Tube Station **u2013 District & Circle Line u2013 across the road** Westminster Tube Station **u2013 Jubilee Line (4 Mins Walk)** Victoria Station **(8 Mins Walk)** Waterloo Station **(10 Mins Walk)**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Administrator_
**Location:** _null_
**Requisition ID:** _HOT0BX1J_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Executive
London, London
Hilton
Posted 7 days ago
Job Viewed
Job Description
**_You are the Key to our success!_**
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive toachieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
This role is full-time, with shifts spanning from 6 am to 11 pm Monday to Sunday. Our successful candidate will be fully flexible to work any shift across the week.
**A WORLD OF REWARDS**
**Hourly Rate of u00a313.39** **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
**You will join** the Front Office team, in the Reception areas of the hotel.
**You enjoy** delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.
**Are you** an ambitious hotelier? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Executive_
**Location:** _null_
**Requisition ID:** _HOT0BWKX_
**EOE/AA/Disabled/Veterans**
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive toachieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
This role is full-time, with shifts spanning from 6 am to 11 pm Monday to Sunday. Our successful candidate will be fully flexible to work any shift across the week.
**A WORLD OF REWARDS**
**Hourly Rate of u00a313.39** **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
**You will join** the Front Office team, in the Reception areas of the hotel.
**You enjoy** delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.
**Are you** an ambitious hotelier? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Executive_
**Location:** _null_
**Requisition ID:** _HOT0BWKX_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
9