2 Experienced Professional jobs in Merthyr Tydfil County Borough

Location: Cardiff

Hybrid / Flexible Working

Salary: Up to £110,000 depending on experience + up to 20% annual bonus + benefits

Founded in 2018 LDMS are part of the LC Financial Holdings group, a 4 pillar organisation that has over 2,000 employees across Europe. Together, we have an impressive track record of providing world class credit expertise that spans over 20 years.

We are a Fintech company focused on digital lending software, a market growing around 18% per year and set to be worth $27 billion by 2028. Given our expertise within the company and across the group we aim to be the leader in the space, and in order to do that we need a team of people who can not just write quality code but can think, create and challenge others to come up with the best solutions for our customers. We are an ambitious team with a pretty big ‘to do list’ including improving existing products, building new ones and delivering to new markets.

As the Head of Professional Services you will be part of the Senior Leadership team at LDMS, leading multi disciplined teams across multiple parallel projects, delivering for customers across Europe. The projects will vary from feature development, bespoke integration, data migrations and new customer onboardings.

As the leader of the professional services department you will be responsible for building the teams and processes to deliver projects to time, to scope and to customer satisfaction. Responsibilities includes:

• Project and resource planning
• Management and commitment of scope with customers
• Change management
• Overall responsibility for quality
• Continuous improvement of processes to ensure we deliver high quality results and improving costs
• Hiring, training and growing the skills in the teams
• Line management & objective setting for senior members of the team
• Being the go to decision maker for ensuring success on customer projects

Ultimately you will be responsible for ensuring that our customers are satisfied with their delivery, are up and running on our software and continue to benefit long term.

To achieve this you will be supported by the wider senior leadership team, including:

• Product & Product Engineering - Delivering our products on which many projects are then developed upon
• Technology & Architecture - Ensuring we have a technical vision and path towards that
• Platform Engineering - Supporting our delivery of product and bespoke solutions into live
• Customer Success - Managing ongoing customer relationships, support and more

From time to time the key responsibilities may change or be adapted to the needs of the business, however the below gives an overview of the key areas of focus

• Working with project and change teams to plan and execute on customer deliverables
• Ensure customers are satisfied with the delivery of work in line with project expectations
• Managing requirements, changes and impacts to projects
• Ensuring the teams have the skills and tools to deliver
• Ensuring delivery capacity is aligned to the project
• Ensure regular feedback is sought from active customers to address any ongoing issues
• Collaborate with the product teams to ensure upcoming features are in line with customer requirements
• Managing resourcing effectively against costs
• Own and improve the end to end processes for delivery in line with our compliance needs
• Attend / Drive customer steering meetings, change boards, etc

Requirements

Skills & Knowledge

• Project and programme management
• Traditional and Agile delivery models
• Modern software development exposure (i.e. awareness of cloud, devops, api’s, etc)
• Time & Cost management
• Financial services, ideally lending
• Good verbal, written and communication skills

What’s important to us?

It’s safe to say our passion is tech but we recognise that it’s the people that we hire and bring together who are at the heart of the organisation. Over the years we have acquired and recruited a pretty eclectic bunch with hobbies ranging from gaming to ultra marathon running, snowboarding to chess and hiking and climbing, however, what we do have in common are our values:

• Teamwork
• Merit
• Develop
• Honest
• Impactful
• Integrity

They may just look like corporate jargon but they mean something to us, and if you can relate to the above, get in touch as it there’s a good chance that you’d be a great addition to the team.

Please note - Due to the festive break feedback on applications will be from the first week back in January 2024.

Benefits

• Discretionary Bonus (Up-to 20%)
• 25 days Annual leave (plus bank holidays)
• 1 day Birthday Leave
• 1 day Charity Leave
• Death In Service
• Comprehensive medical cover provided by AXA (All employees get VIP)
• EAP
• Pension (Standard 3% and 4% contribution)
• Salary sacrifice bike and electric car scheme
• Monthly Socials
• Charity Events