Claims Handler - Professional Indemnity

BN1 1DN East Sussex, South East £30000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client, a well-established insurance provider in Brighton, East Sussex, UK , is seeking a diligent and detail-oriented Claims Handler to specialise in Professional Indemnity (PI) policies. This role involves managing the end-to-end claims process for a portfolio of PI claims, ensuring fair and timely settlement while adhering to policy terms and regulatory requirements. You will be responsible for investigating claims, assessing liability, negotiating settlements, and communicating effectively with policyholders, brokers, and legal professionals. The ideal candidate will have a solid understanding of insurance principles and a proven ability to handle complex claims with empathy and efficiency.

Key Responsibilities:
  • Manage a caseload of Professional Indemnity insurance claims from notification to settlement.
  • Investigate claims thoroughly, gathering all relevant information and evidence.
  • Assess liability, coverage, and quantum in accordance with policy wordings and legal requirements.
  • Communicate effectively and professionally with policyholders, brokers, and third parties.
  • Negotiate settlements with claimants and their representatives.
  • Appoint and manage external adjusters or legal counsel when necessary.
  • Maintain accurate and up-to-date claim files and records.
  • Ensure compliance with regulatory requirements and internal procedures.
  • Identify potential fraudulent claims and follow investigation protocols.
  • Contribute to the continuous improvement of claims handling processes.
Qualifications:
  • Proven experience in insurance claims handling, preferably within Professional Indemnity.
  • Strong understanding of insurance policies, principles, and the claims process.
  • Excellent analytical, investigative, and problem-solving skills.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Ability to work independently and manage a caseload effectively.
  • Proficiency in using claims management systems.
  • Commitment to providing excellent customer service.
  • Relevant insurance qualifications (e.g., CII) are advantageous.
This hybrid role offers a competitive salary, benefits, and the opportunity to develop your expertise within a supportive insurance environment.
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Lead Project Professional - Delivery - V04841

Surrey, South East £63 Hourly JAM Recruitment Ltd

Posted today

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contract

Location: Frimley (Hybrid)

Duration: 12 Month Contract

Rate: 63.40 per hour

Key Requirements: Project Managmeent, Supplier Management, must be flexible for travel to suppliers sites in Bath, worked on engineering projects.

The role holder:

  • The individual in this role will manage a small project, or a part of a larger, more complex project, (such as a particular work package), or will support a Project Manager or Head of Project with aspects of managing a larger project. The role may be that of a Control Account Manager with specific responsibilities for the performance of particular Control Accounts as part of the project's control regime.
  • At this level the incumbent may lead a small team of professional staff (typically up to 5), being responsible for managing their delivery and performance and providing appraisal and support to their development.
  • They will have a level of experience in one or more areas of PM practice and be expected to be able to adapt and apply these practices in different circumstances, to develop these practices and to guide and instruct others in their application.

Core Duties

  • Able to perform advanced project reporting & scheduling.
  • Able to undertake advanced problem solving typically based on previous experience.
  • Have a comprehensive knowledge of Business process and procedures.
  • Administration and general office skills including spreadsheets/ Microsoft packages.
  • Attend on the job training as appropriate.
  • Able to lead a small project or a work package of a larger project.
  • Able to manage the full project lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved.
  • Identify, assesses and manages risks to the success of the project. Applies appropriate PM methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate.
  • Consolidate expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation.
  • This is a role for an experienced project professional with a small team and the ability to deliver with limited guidance from the Line Manager.
  • Deputises for the Project Manager as appropriate.

Leadership Responsibilities

  • Accountable as a member of the Project Management team for supporting development and implementation of appropriately tailored PM practices.
  • May have supervisory responsibilities for up to 5 staff.
  • Expected to provide technical support to team members.
  • Accountable for ensuring one or more aspects of PM practices in the project are suitable for purpose.

Budget Responsibilities

  • In some businesses, the incumbent would have a budget between 1M to 10M per annum, but typically, the budget responsibility would be at a higher level.
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Senior Financial Analyst - Strategic Planning

BN1 1AA East Sussex, South East £50000 Annually WhatJobs

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full-time
Our client is a rapidly expanding firm seeking a highly analytical and detail-oriented Senior Financial Analyst to join their finance department in Brighton. This hybrid role offers a blend of office-based collaboration and remote flexibility, enabling you to contribute to strategic financial planning and analysis. You will be responsible for developing financial models, forecasting future performance, evaluating investment opportunities, and providing insights to support key business decisions. This is an excellent opportunity to grow your career within a supportive and dynamic organization.

Key Responsibilities:
  • Develop, maintain, and enhance complex financial models for forecasting, budgeting, and long-range planning.
  • Analyze financial performance against budgets and forecasts, identifying key drivers and variances.
  • Prepare detailed financial reports and presentations for senior management, highlighting trends, risks, and opportunities.
  • Conduct in-depth analysis of potential investments, mergers, and acquisitions, providing recommendations based on financial viability.
  • Support the annual budgeting process, collaborating with various departments to gather data and ensure accuracy.
  • Monitor key performance indicators (KPIs) and provide regular updates on business performance.
  • Assist in the development and implementation of financial strategies to support company growth objectives.
  • Evaluate the financial implications of new business initiatives and pricing strategies.
  • Ensure compliance with accounting principles and financial regulations.
  • Contribute to process improvements within the finance department, seeking efficiencies in data analysis and reporting.

Required Qualifications:
  • Bachelor's degree in Finance, Accounting, Economics, or a related field.
  • Professional accounting qualification (ACA, ACCA, CIMA) or equivalent experience.
  • Minimum of 5 years of experience in financial analysis, FP&A, or a similar role.
  • Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data visualization.
  • Experience with financial modeling and forecasting techniques.
  • Strong understanding of accounting principles and financial statements.
  • Excellent analytical, quantitative, and problem-solving skills.
  • Effective communication and presentation skills, with the ability to explain complex financial information clearly.
  • Experience working in a hybrid model environment.
  • Familiarity with financial ERP systems (e.g., SAP, Oracle) and BI tools is a plus.

This role provides a fantastic platform for professional development in a vibrant company. If you possess strong financial acumen and are seeking a challenging and rewarding hybrid position, we encourage you to apply.
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Early Years Professional/Nursery Practitioner - Level 3- Brand New Nursery

Caterham, South East £24000 - £31750 annum Banana Moon Day Nurseries

Posted 7 days ago

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Permanent

Banana Moon Day Nurseries is looking for a dedicated and enthusiastic Level 3 Nursery Practitoner to join our brand new nursery opening in July 2025.

As a Level 3 Nursery Practitioner your primary focus will be on supporting the development and well-being of children in our care, ensuring they feel safe, valued, and inspired to learn.

Key responsibilities:

  • Provide high-quality care and education in accordance with the Early Years Foundation Stage (EYFS) framework and our own curriculum.
  • Plan and implement engaging and age-appropriate activities that promote learning and development.
  • Observe, assess and record children's progress, sharing insights with parents and colleagues.
  • Create a warm, welcoming, and safe environment for all children.
  • Work collaboratively with your team to ensure the smooth running of the nursery.
  • Uphold nursery policies and procedures, ensuring compliance with safeguarding regulations.

Requirements

Qualifications and skills required:

  • Minimum Level 3 qualification in Early Years Education or Childcare.
  • Experience working in a nursery or early years setting is essential.
  • Sound knowledge of the Early Years Foundation Stage (EYFS).
  • Excellent communication and interpersonal skills.
  • Ability to work effectively as part of a team and independently.
  • Enhanced DBS check clearance is required.

If you are passionate about early education and eager to make a positive impact on children's lives, we encourage you to apply!

Benefits

  • Bupa Employee Assistance. We all have times in our life when we need a little extra support which is why we’re working with Bupa to bring all of our employees a free, 24-hour confidential helpline service.
  • Great holiday entitlement upto 28 holidays including bank holidays.
  • Staff Perkbox offering a range of discount from high street shop's to online GP appointments.
  • A unique Early Learning and Development program for our children.
  • Less paperwork is involved, meaning that you can spend more time with the children
  • Use of tablets that are linked to our bespoke 'Parent App', giving instant messages to and from parents about their child's day and development
  • State-of-the-art technology, including a biometric entry system, an interactive screen for our Preschool children as well as our Parent App and tablets.
  • Budget for staff socials, including breakfast and lunches.
  • Long service rewards including holiday vouchers.
  • Upto 30% staff discount
  • Further on-the-job training
  • Great career prospects
  • You will be provided with uniform
  • Staff member of the month
  • Monthly staff breakfast

If you feel that you are looking for a challenge, or simply want to further your experience with the possibility of promotion and working your way up in a company, this is where you should apply!

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Customer Care Professional - International Currency Card (Start Date: 10th November 2025)

East Sussex, South East American Express

Posted 5 days ago

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**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Customers select the American Express International Currency Card product suite because of its renowned reputation for delivering superior and exceptional Customer Service experiences throughout the lifecycle of the relationship. The customer base is UK, as well as global, multi-lingual.
**How will you make an impact in this role?**
The Customer Care Professional is tasked with delivering superior experiences and developing relationships with our Customers. In joining this team, you must be an advocate of Premium Service
+ Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
+ Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
+ Enhance our customer's experience by identifying opportunities to offer products based on our Cardmember's needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Reprioritize and adapt to a constantly evolving environment
**Minimum Qualifications**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal, and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a virtual environment
+ Shift work (between 7.30 - 20.00) Monday to Sunday 7 days a week (working 5 days) - 35 hours a week
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:** 25015408
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Customer Care Professional - Global New Accounts - English with Swedish and/or Finnish

East Sussex, South East American Express

Posted 4 days ago

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Job Description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
In Global New Accounts (GNA) we place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The GNA Customer Care Professional for our Nordic customers are empowered to make the start of the journey with AmEx a fantastic experience and one our new customers will never forget.
The team are responsible for working new applications to make sure we cover all requirements to protect our customers and AmEx on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers.
The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first.
**How will you make an impact in this role?**
+ Deliver world-class customer service
+ Convert new account applications into New Card Accounts by assessing the applicant's suitability to become an American Express customer and hold an Amex Card.
+ Build strong collaborative partnerships within American Express
+ Work compliantly to process anti money laundering and risk verifications on card applications
+ Build meaningful relationships with our customers, by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate a computerized data entry system or other relevant applications
+ Uphold the Data Protection and Privacy Act for our Customers
+ Update systems accurately and efficiently
+ Re-prioritize to adapt to the ever-changing environment
**Additional Details:**
+ Location: Brighton
+ Workplace operating hours: Our operating hours are 8am to 5pm BST
+ Full time 35 hours per week/ 7 hours per day/ Daytime/ Mon - Fri
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Minimum Qualifications**
+ English language required alongside an additional language requirement - open to Swedish and/or Finnish speaker with strong verbal and written communication skills especially in a business context
+ Demonstrate personal excellence and integrity
+ Display a passion to serve by delivering outstanding service for our Customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Strong interpersonal, communication and listening skills
+ Strong verbal and written communication skills
+ Excellent resourcefulness skills
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organizational skills
+ Navigate multiple systems and digital tools to service our Customers
+ Confidence to work in a hybrid environment
+ Proven ability to deliver a high productivity and quality of work
**Non-considerations for sponsorship:**
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:** 25015386
This advertiser has chosen not to accept applicants from your region.
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