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Sales Advisor – Premium Sustainable Fashion (Ladies)

South West London

To 30k DOE
Full-time, 35 hours per week (5 days over 7)

We are looking for experienced (10 years +) professional retailers with excellent  communication skills and a great style/ fashion sense. 

About the Role

Our client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store.

This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You’ll be joining a friendly, energetic team in a brand that is experiencing exciting growth.

Working Hours

Monday to Saturday: 10:00am – 6:00pm

Sunday: 11:00am – 5:00pm

5 days per week (rota basis)

What You’ll Be Doing

As a Sales Advisor, you’ll play a key role in delivering an outstanding in-store experience:

• Deliver exceptional customer service across face-to-face, phone, and email interactions
• Build strong relationships with customers and confidently assess their needs
• Provide tailored styling advice and product recommendations
• Maintain excellent knowledge of current collections, fabrics, and fits
• Process sales, returns, and customer orders accurately and efficiently
• Handle sensitive customer queries with professionalism and empathy
• Support visual merchandising standards and store presentation
• Assist with stock replenishment, deliveries, and inventory control
• Use till systems and internal platforms confidently
• Share customer feedback with wider teams
• Ensure health & safety procedures are followed at all times

What they’re Looking For in the Sales Advisor

They’re seeking someone who brings both skill and personality:

• Previous experience in a premium retail environment
• A strong customer-first mindset
• Confident communicator with patience, empathy, and a calm approach
• A genuine passion for sustainable fashion
• A natural “people person” who enjoys building rapport
• Warm, enthusiastic, and energetic attitude
• Highly organised with strong attention to detail
• Excellent follow-up and communication skills
• Comfortable using IT systems and retail platforms

What’s in It for You

• 23 days annual leave + bank holidays + birthday off
• Discretionary annual bonus
• Staff uniform provided
• Generous staff discount (up to 40%) + sample sales
• Friends & family discount
• Company pension scheme
• Regular team events
• Work for a Real Living Wage Employer
• Be part of a growing, values-led fashion brand

Why Join?

This is more than just a retail role. You’ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability.

If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we’d love to hear from you.

Founded in London in 2010, Glassworks is a fresh London fashion brand – totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet. We are focused on scaling our existing channels and opening additional stores – all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.

Our retail style advisors will be organised, confident and fun, looking to grow their fashion styling and sales assisting skills within the Glassworks brand. This role is perfect for someone who is driven to succeed in retail, who is positive and hard-working and likes to work in a team.

• Deliver fantastic customer-focused service in a confident, helpful tone


• Meet sales targets set by management and participate in training to improve results


• Communicate the brand messaging accurately and be a Glassworks brand ambassador


• Demonstrate a strong understanding of the clothing and jewellery in store to help customers with the product


• Assist with receiving deliveries, check items for quality control, flag any issues to the buying department


• Assist with packing warehouse transfer requests


• Keep the stock room neat and tidy


• Support store management with day-to-day running of the store, performing daily tasks to keep the store tidy and clean


• Support store management with visual merchandising and mannequin changes


• Be punctual and reliable


• Maintain a positive, enthusiastic attitude

• Pension scheme


• Commission scheme


• Vibrant team culture

Full-time (40 hours per week)

Entry level

Full-time

• Strategy/Planning and Information Technology

• Retail Apparel and Fashion

Harvey Nichols is seeking a passionate Brand Consultant for Ralph Lauren to join our Menswear department in Knightsbridge, representing a mix of world-class designers.

Your role involves providing expert advice, building client relationships, and staying ahead of fashion trends. We seek confident individuals with luxury fashion experience and a love for clientelling. Flexible scheduling, including evenings and weekends, is essential as we aim to provide exceptional service.

20 hours per week

Mint Velvet began when founders Liz Houghton and Lisa Agar‑Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

Our Values:

With Soul. Courage and Resilience. Passion and Drive. Entrepreneurial Spirit. Collaborative.

• Support the Store Manager in all aspects of running the store, including opening & closing, stock control and maintaining a beautiful environment for your team and customers at all times.
• Demonstrate outstanding understanding of Mint Velvet’s market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store.
• Ensure exceptional standards of customer service, including in our Personal Styling offering.
• Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in‑store.
• Be proactive in driving your own personal development and continually improving your performance.
• Follow and adhere to all policies and procedures and run a sound and robust operation.

You’ll ideally have previous experience as a key holder in a fashion retail store, possess a real love of fashion, be able to offer excellent customer service and work well as part of a team. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.

ERIC BOMPARD on King’s Road in London is seeking a part-time Sales Counsellor (20 hours per week) to join immediately. You will welcome customers, tell the stories behind our timeless cashmere creations and ensure a premium boutique experience.

The role emphasizes outstanding service to local and international clients, meticulous visual merchandising and accurate inventory control, with openings and closings handled with professionalism.

Ashworth and Parker Limited in Soho, London, is seeking an energetic and ambitious Store Service Advisor to join our luxury fashion team. You will engage with customers and develop relationships, aiming to exceed expectations and sales targets.

The ideal candidate has experience in customer-facing roles and excellent communication skills. We offer 28 days holiday, healthcare benefits, a pension plan, and opportunities for professional development.

Ashworth and Parker Limited in Newcastle is looking for an energetic and ambitious Store Service Advisor. The successful candidate will engage with customers and develop relationships while exceeding expectations.

The role involves maximizing sales, maintaining service standards, and sharing product knowledge within a luxury fashion retail environment. Benefits include 28 days holiday, healthcare cashback, and opportunities for career progression.

END. is seeking a dedicated Store Service Advisor for their Soho, London location. This part-time role involves engaging with customers and fostering relationships to exceed sales targets. A successful candidate will have experience in luxury fashion, excellent communication skills, and a passion for customer service.

The position offers various benefits, including 28 days holiday (pro-rata), a generous staff discount, and opportunities for professional development. If you are sociable and ambitious, we'd love to hear from you!