63 Fault Finding jobs in London

Technical Support Coordinator

This is a fantastic opportunity to join a very well established, growing Company who are an excellent Company to work for. They are excellent at providing training and helping their employees to enhance their skillset.

• Based in Leatherhead
li>£26,000 – £8,000 salary (DOE)

Benefits:

• Pension
• Training provided
• Birthday off
• Free car parking

Job Description:

Working as part of a highly successful technical team your role will be as follows 

To Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members.

Accurately log all technical call enquiries in Hubspot.

Respond to initial customer enquiries and prepare accurate, timely quotations.

Follow up on quotations and address customer queries.

Enter service orders into Sage upon receipt of purchase orders.

Process Engineer service reports through to final invoicing.

Resolve invoice or payment disputes in collaboration with credit control.

Review and file Engineers’ site reports in SharePoint job folders.

Liaise with purchasing to check spare parts availability.

Regularly review and update Work Instructions to maintain accuracy and relevance.

Offer constructive and supportive feedback to improve processes and teamwork.

Person Specification:

Familiarity with on-site technical procedures and service delivery processes.

Understanding of the full-service order workflow—from initial enquiry to final payment.

Proficient in using Sage and SharePoint for service order processing and documentation.

Awareness of individual Engineers’ skills and capabilities to allocate tasks effectively.

Strong time management and organisational abilities.

Good working knowledge of Microsoft Office, Hubspot, and Sage.

Flexible and adaptable to perform duties beyond the defined role when required.

Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions.

Willing and able to cover for colleagues during absences or holidays.

Strong problem-solving skills.

Confident in promoting products and services during calls or service visits.

Excellent communication skills, both written and verbal.

Refer a friend and earn £100! If yo have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a 00 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Technical Support Manager - Drainage Industry
Location: West Essex
Salary: £50,000 - £7,200
Hours: Monday - Friday, 08:00 - 17:00

Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you.
Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role.
Key Responsibilities

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

Skills & Experience Required

• Minimum 5 years' experience in the drainage industry

 

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

Personal Attributes

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

What's on Offer

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop 
• On-site parking
• Supportive team environment and long-term career opportunity

�� This role is office-based  making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work.

We are seeking a highly skilled Technical Support Engineer  who is fluent in German to join our clients dynamic team. The ideal candidate will have had experience in providing technical support to end users of a advanced, precision electromechanical products.

Key Responsibilities:
• Providing real-time technical support to customers
• Delivering training sessions onsite and virtually
• Create, update and maintain technical documentation in German
• Conduct hands on trouble shooting and analysis data on performance of equipment
• Test and evaluate in house systems and software
• Provide tailored support for new applications and help users become self-sufficient

Requirements:

• Minimum 2 years' experience in a customer facing role providing technical support

• Must be fluent in German (Spoken and Written)

• Knowledge of Electromechanical systems

• Able to read industrial and engineering drawings or schematics

• Ability to travel internationally as required

• Excellent analytical and communication skills

By joining this business as their new Technical Support Engineer   you will be rewarded with:

• Company pension
• 25 days holiday plus 8 days for Bank Holiday
• Optional Private Health Insurance

This role demands a friendly self motivated individual with a strong technical aptitude, able to provide excellent customer service. 

If this role of Technical Support Engineer   is of interest simply click apply or if you have any further questions, please contact David Thompson at Orion Electrotech Reading.

Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website

INDKA

About the Company

A well-established organisation in the automotive repair industry, operating for over 30 years. Known for its commitment to quality, customer service, and sustainability, the company has developed a network of smart, efficient repair centres offering high-tech alternatives to traditional body shops.

The company philosophy centres around “Repair over Replace”, with a strong focus on innovation, cost control, and environmental responsibility.

Core Values

- Pride – Delivering high-quality repairs on time and on budget

- Innovation – Embracing new ideas and technologies

- Responsibility – Acting with accountability to people, customers, and the environment

The Role

The company is seeking a Technical Support Engineer to join its internal development team and provide application support for a custom-built business management system used daily by over 400 employees.

This role involves investigating, troubleshooting, and resolving issues while collaborating with developers, stakeholders, and users across the business. It's ideal for someone technically minded with strong customer support skills looking to grow within a small, impactful product team.

Key Responsibilities

• - Monitor and respond to support requests and system alerts
• - Troubleshoot and resolve application issues; escalate when required
• - Maintain high standards for response times and resolutions
• - Communicate effectively with non-technical users
• - Create and maintain SOPs and a support knowledge base
• - Identify opportunities to reduce support volumes and improve user experience
• - Test new application features and provide structured feedback
• - Produce user documentation and support internal training efforts
• - Log and prioritise bugs and feature requests
• - Learn and apply 2nd-line troubleshooting techniques
• - Run routine technical checks and generate reports
• - Support broader technical team tasks when capacity allows
• - Service Desk Metrics – Ticket volume and handling efficiency
• - Tickets Resolved – Number of issues resolved weekly/monthly
• - SLA Adherence – Time to resolution against agreed SLAs
• - Customer Feedback – Satisfaction scores from internal users
• - Task Delivery – Timely and accurate completion of assigned tasks

Candidate Requirements

• - 1+ year in a technical support or helpdesk role
• - Experience supporting users of web-based applications
• - Excellent communication skills across email, phone, and chat
• - Strong problem-solving mindset and attention to detail
• - Ability to handle multiple tasks and prioritise effectively
• - Self-motivated, adaptable, and quick to learn new systems

Bonus Skills (Desirable but Not Required)

• - Experience with application testing (manual or automated)
• - PHP scripting or other coding experience
• - Ability to read and interpret application logs
• - SQL/database querying (MySQL or MariaDB)

What’s Offered

• - Remote-first role with flexibility and autonomy
• - Competitive salary up to £40,000 per annum
• - Opportunity to grow technical skills in a collaborative, supportive environment
• - Be part of a mission-driven company focused on innovation and sustainability
• - Occasional in-person meetings for team collaboration and development

Technical Support Manager - Drainage Industry
Location: West Essex
Salary: £50,000 - £7,200
Hours: Monday - Friday, 08:00 - 17:00

Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you.
Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role.
Key Responsibilities

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

Skills & Experience Required

• Minimum 5 years' experience in the drainage industry

 

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

Personal Attributes

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

What's on Offer

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop 
• On-site parking
• Supportive team environment and long-term career opportunity

�� This role is office-based  making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work.

Technical Support Coordinator

This is a fantastic opportunity to join a very well established, growing Company who are an excellent Company to work for. They are excellent at providing training and helping their employees to enhance their skillset.

• Based in Leatherhead
li>£26,000 – £8,000 salary (DOE)

Benefits:

• Pension
• Training provided
• Birthday off
• Free car parking

Job Description:

Working as part of a highly successful technical team your role will be as follows 

To Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members.

Accurately log all technical call enquiries in Hubspot.

Respond to initial customer enquiries and prepare accurate, timely quotations.

Follow up on quotations and address customer queries.

Enter service orders into Sage upon receipt of purchase orders.

Process Engineer service reports through to final invoicing.

Resolve invoice or payment disputes in collaboration with credit control.

Review and file Engineers’ site reports in SharePoint job folders.

Liaise with purchasing to check spare parts availability.

Regularly review and update Work Instructions to maintain accuracy and relevance.

Offer constructive and supportive feedback to improve processes and teamwork.

Person Specification:

Familiarity with on-site technical procedures and service delivery processes.

Understanding of the full-service order workflow—from initial enquiry to final payment.

Proficient in using Sage and SharePoint for service order processing and documentation.

Awareness of individual Engineers’ skills and capabilities to allocate tasks effectively.

Strong time management and organisational abilities.

Good working knowledge of Microsoft Office, Hubspot, and Sage.

Flexible and adaptable to perform duties beyond the defined role when required.

Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions.

Willing and able to cover for colleagues during absences or holidays.

Strong problem-solving skills.

Confident in promoting products and services during calls or service visits.

Excellent communication skills, both written and verbal.

Refer a friend and earn £100! If yo have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a 00 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

About the Company

A well-established organisation in the automotive repair industry, operating for over 30 years. Known for its commitment to quality, customer service, and sustainability, the company has developed a network of smart, efficient repair centres offering high-tech alternatives to traditional body shops.

The company philosophy centres around “Repair over Replace”, with a strong focus on innovation, cost control, and environmental responsibility.

Core Values

- Pride – Delivering high-quality repairs on time and on budget

- Innovation – Embracing new ideas and technologies

- Responsibility – Acting with accountability to people, customers, and the environment

The Role

The company is seeking a Technical Support Engineer to join its internal development team and provide application support for a custom-built business management system used daily by over 400 employees.

This role involves investigating, troubleshooting, and resolving issues while collaborating with developers, stakeholders, and users across the business. It's ideal for someone technically minded with strong customer support skills looking to grow within a small, impactful product team.

Key Responsibilities

• - Monitor and respond to support requests and system alerts
• - Troubleshoot and resolve application issues; escalate when required
• - Maintain high standards for response times and resolutions
• - Communicate effectively with non-technical users
• - Create and maintain SOPs and a support knowledge base
• - Identify opportunities to reduce support volumes and improve user experience
• - Test new application features and provide structured feedback
• - Produce user documentation and support internal training efforts
• - Log and prioritise bugs and feature requests
• - Learn and apply 2nd-line troubleshooting techniques
• - Run routine technical checks and generate reports
• - Support broader technical team tasks when capacity allows
• - Service Desk Metrics – Ticket volume and handling efficiency
• - Tickets Resolved – Number of issues resolved weekly/monthly
• - SLA Adherence – Time to resolution against agreed SLAs
• - Customer Feedback – Satisfaction scores from internal users
• - Task Delivery – Timely and accurate completion of assigned tasks

Candidate Requirements

• - 1+ year in a technical support or helpdesk role
• - Experience supporting users of web-based applications
• - Excellent communication skills across email, phone, and chat
• - Strong problem-solving mindset and attention to detail
• - Ability to handle multiple tasks and prioritise effectively
• - Self-motivated, adaptable, and quick to learn new systems

Bonus Skills (Desirable but Not Required)

• - Experience with application testing (manual or automated)
• - PHP scripting or other coding experience
• - Ability to read and interpret application logs
• - SQL/database querying (MySQL or MariaDB)

What’s Offered

• - Remote-first role with flexibility and autonomy
• - Competitive salary up to £40,000 per annum
• - Opportunity to grow technical skills in a collaborative, supportive environment
• - Be part of a mission-driven company focused on innovation and sustainability
• - Occasional in-person meetings for team collaboration and development

Automotive Technical Support

12 Month FTC | Full Time | Office Based | Basildon | £44k +

We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.

Key Responsibilities:

• Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone.
li>Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
• Coordinate on-site field activities in conjunction with other members of the technical support team.
• Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
• Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
• Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
• Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
• Provide additional technical support to Service Zone Managers and Key Accounts where required.

Required Skills & Experience:

• Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
• Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
• Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
• Engineering qualification or equivalent relevant experience.
• Strong team player with a proactive approach and a focus on delivering high-quality customer service.
• High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.

Key Competencies:

• Excellent written and verbal communication skills.
• Proactive, assertive, and capable of working independently under pressure.
• Strong interpersonal skills and the ability to work effectively in a team-based environment.
• Structured and efficient problem-solving abilities.
• Must have the right to work in the UK.

Ready to take the next step in your career?  If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!

To apply, contact Julie or Aimee at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.