3,490 Field Application Engineer jobs in the United Kingdom

• Providing first-line technical support to customers via phone, email, and chat.
• Troubleshooting software issues, identifying root causes, and providing effective resolutions.
• Guiding customers through product features and functionalities.
• Documenting customer interactions, issues, and solutions in a ticketing system (e.g., Zendesk, HubSpot Service Hub).
• Escalating complex technical issues to the engineering or development teams when necessary.
• Creating and updating knowledge base articles and FAQs to empower self-service support.
• Identifying trends in customer issues and providing feedback to product and engineering teams for improvement.
• Ensuring prompt and professional resolution of all customer inquiries.
• Maintaining a high level of customer satisfaction through effective communication and problem-solving.
• Participating in ongoing training to stay updated on product features and support procedures.
• Contributing to a positive and collaborative remote team environment.

• Proven experience in a technical support or customer service role, preferably with software products.
• Strong understanding of common technical concepts and troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Proficiency with helpdesk software and CRM systems.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with SaaS products is a strong advantage.
• Basic understanding of web technologies (HTML, CSS, JavaScript) is a plus.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time

Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.

Technical Customer Support – Details:

• Monday to Friday, full-time, fully office-based.
• £25, 0 – £3 000.
• Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.

Technical Customer Support – Main Duties:

• Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and on-site support when needed.
• Monitor hosted services for faults or anomalies and communicate issues internally and externally.
• Manage the RMA process and customer communications.
• Support operations by fulfilling orders when required.
• Assemble cables, accessory kits, and solar kits.
• Maintain documentation and FAQs to streamline support processes.
• Support sales team with technical queries before and after delivery.
• Travel to customer sites as needed for installations or fault diagnosis.
• Work closely with internal teams, including sales and R&D, to resolve complex issues.

Technical Customer Support – What We’re Looking For:

• GCSE or equivalent in Maths.
• Excellent verbal and written communication skills; patient and clear when supporting customers.
• Strong problem-solving skills and ability to gather relevant information.
• IT/electronics qualifications advantageous but not essential.
• Knowledge of SQL database installation/maintenance is a plus.
• Full UK driving licence and flexibility to travel.

 
If you are interested in this role, please apply with your most recent CV.

 
WGCCOMMPERM

 
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time

Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.

Technical Customer Support – Details:

• Monday to Friday, full-time, fully office-based.
• £25, 0 – £3 000.
• Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.

Technical Customer Support – Main Duties:

• Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and on-site support when needed.
• Monitor hosted services for faults or anomalies and communicate issues internally and externally.
• Manage the RMA process and customer communications.
• Support operations by fulfilling orders when required.
• Assemble cables, accessory kits, and solar kits.
• Maintain documentation and FAQs to streamline support processes.
• Support sales team with technical queries before and after delivery.
• Travel to customer sites as needed for installations or fault diagnosis.
• Work closely with internal teams, including sales and R&D, to resolve complex issues.

Technical Customer Support – What We’re Looking For:

• GCSE or equivalent in Maths.
• Excellent verbal and written communication skills; patient and clear when supporting customers.
• Strong problem-solving skills and ability to gather relevant information.
• IT/electronics qualifications advantageous but not essential.
• Knowledge of SQL database installation/maintenance is a plus.
• Full UK driving licence and flexibility to travel.

 
If you are interested in this role, please apply with your most recent CV.

 
WGCCOMMPERM

 
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £8,500 (depending on hours, skills, and experience) plus additional benefits

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).

Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A bit about the job

You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.

You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.

Skills and experience we’re looking for

• Great communication skills and experience in a customer-facing role.

• Empathy and the ability to support people through difficult times.

• A natural problem-solver who asks the right questions to get things done.

• Detail-focused and confident making decisions based on facts.

• Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,400 and £28,500 (dependin on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga -

Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £8,500 (depending on hours, skills, and experience) plus additional benefits

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).

Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A bit about the job

You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.

You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.

Skills and experience we’re looking for

• Great communication skills and experience in a customer-facing role.

• Empathy and the ability to support people through difficult times.

• A natural problem-solver who asks the right questions to get things done.

• Detail-focused and confident making decisions based on facts.

• Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,400 and £28,500 (dependin on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga -

Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £8,500 (depending on hours, skills, and experience) plus additional benefits

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).

Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A bit about the job

You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.

You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.

Skills and experience we’re looking for

• Great communication skills and experience in a customer-facing role.

• Empathy and the ability to support people through difficult times.

• A natural problem-solver who asks the right questions to get things done.

• Detail-focused and confident making decisions based on facts.

• Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,400 and £28,500 (dependin on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga -

Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £8,500 (depending on hours, skills, and experience) plus additional benefits

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).

Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A bit about the job

You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.

You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.

Skills and experience we’re looking for

• Great communication skills and experience in a customer-facing role.

• Empathy and the ability to support people through difficult times.

• A natural problem-solver who asks the right questions to get things done.

• Detail-focused and confident making decisions based on facts.

• Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,400 and £28,500 (dependin on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga -

Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £8,500 (depending on hours, skills, and experience) plus additional benefits

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).

Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A bit about the job

You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.

You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.

Skills and experience we’re looking for

• Great communication skills and experience in a customer-facing role.

• Empathy and the ability to support people through difficult times.

• A natural problem-solver who asks the right questions to get things done.

• Detail-focused and confident making decisions based on facts.

• Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,400 and £28,500 (dependin on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga -

Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £8,500 (depending on hours, skills, and experience) plus additional benefits

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).

Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A bit about the job

You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.

You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.

Skills and experience we’re looking for

• Great communication skills and experience in a customer-facing role.

• Empathy and the ability to support people through difficult times.

• A natural problem-solver who asks the right questions to get things done.

• Detail-focused and confident making decisions based on facts.

• Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,400 and £28,500 (dependin on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga -