1503 First Direct jobs in Leeds

• Taking inbound calls from customers
• Calling customers to update them
• Giving advice and appropriate vehicles, documents etc
• Update customers on lost, damaged or late deliveries
• Keep all systems up to date with correct customer and shipment details

• Experience of working in a telephone based customer service role
• Logistics, Import or Export experience would be an advantage but not essential
• Strong communication skills
• The ability to build relationships with customers
• Someone who keeps calm under pressure

• £28k-£32k
• No evening or weekend work - 8.30am-5pm Mon-Fri
• Free parking and good public transport links
• Competitive benefits package

Customer Service Advisor

Bradford

6 month Contract

157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• 157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 17th November.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

*ASAP START* until mid December

Temporary Customer Service Assistant
Are you passionate about retail, customer experience, and working with exciting brands? Join a fast-paced and growing company on a temporary basis , where you'll contribute to keeping customers happy and products moving - fast.

Our client works with household names, thriving marketplaces, and independent retailers, giving you the chance to support a busy team during a peak period or project phase.

This isn't just admin - it's a chance to step into a hands-on, short-term role where no two days are the same.

What You'll Be Doing

• Act as a key point of contact for wholesale clients - from major retail accounts to online marketplaces and independents.

• Assist in managing wholesale orders and supporting the team in meeting monthly and seasonal sales goals.

• Coordinate updates across stock levels, product imagery, order processing, and delivery schedules.

• Liaise with distribution centres and internal teams to ensure timely and accurate delivery of products.

• Maintain clear records across multiple systems and assist in preparing weekly performance updates.

• Deliver excellent customer service, helping to strengthen relationships and maintain brand standards.

• Identify quick wins for improving processes and enhancing the customer experience.

• Help onboard any new team members or temps during the contract period by keeping process documentation up to date.

Based in East Leeds

Paying 12.21ph

Please call the office on (phone number removed) or email (url removed) asap - you could start as soon as next week.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Advisor  

Location: Bradford
Salary: £24,000 - £28,000
Job Type: Full-Time, Permanent

Hours: Flexible hours (office based, office hours but with flexibility)

About the Company

Our client is a well-established national supplier of high-quality food products, recognised for their commitment to excellence, innovation, and customer satisfaction. They are seeking a passionate and dedicated Customer service Advisor to join their growing team and play a key role in delivering outstanding service to their customers.

The Role

As a Customer Care Advisor, you will be the first point of contact for customers, providing professional, efficient, and friendly support. You’ll be responsible for handling queries, resolving issues, and ensuring every customer enjoys a seamless experience.

Key Responsibilities

• Respond to customer queries via phone and email in a timely and professional manner.
• Provide accurate information about products and services.
• Handle and resolve customer complaints effectively and courteously.
• Process customer orders, returns, and refunds where required.
• Maintain accurate and up-to-date customer records.
• Collaborate with other departments to ensure customer needs are fully met.
• Follow company policies and procedures to deliver consistently high standards of service.

Requirements

• Previous experience in a customer service role (ideally within a fast-paced environment).
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with great attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in Microsoft Office and CRM systems (training can be provided).
• A positive, customer-focused attitude with a genuine passion for service.

What’s on Offer

• Competitive salary, based on experience.
• Comprehensive training and support.
• A friendly and supportive working environment.
• Excellent opportunities for long-term career development and progression.

If you would like to apply for the role of Customer Service Advisor  then please email your CV to (url removed)  or call Jade on (phone number removed)

Closing date is Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Our client based in Shipley BD17 is looking for Customer Service Assistant to join their team. This is a full-time position Monday to Friday.

Working hours: Monday - Friday 8.30am to 5.00pm and 4.00pm finish on Friday

Please note that you will be required to work every other Saturday 9.00am -1.00pm

Pay rate: 12.21 -12.75 phr

This is temporary to permanent position.

We'd love to meet someone, with most of the following:

-Good Phone Contact Handling Skills

-Ability to Multi-Task, Prioritize, and Manage Time Effectively:

-Good Computer Skills and Working Knowledge of MS Office Programs

-Excellent Communication Skills

-Team Player

-Planning and Organizing

-Innovation, Flexibility, and Adaptability

Day-to-Day duties

-Provide the initial point of contact for our customers.

-Answer incoming calls from customers.

-Answering emails

-Manage incoming requests from the Customer Portal

-Follow communication procedures, guidelines and policies.

Please apply online or call us on (phone number removed)

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Role: Customer Service Advisor

Salary: £26,208

Location: Colton,  Leeds (Office Based)

Full Time: 16 - 40 hrs per week

We are looking for a Customer Service Advisor to join our innovative Operations Team in Leeds.

As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves managing a large volume of customer accounts on a daily basis.

Job Description

First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers.  Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.

Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

So that’s us, now let’s talk about your role:

As our Customer Service Advisor, you will be responsible for the following:

• Answer incoming calls and make outbound calls through a dialler
li>Delivering a service which makes your customers feel valued and supported
• Adhering to Data Protection Laws
• Providing clear and concise information to customers
• Providing a judgement free service to customers from all walks of life
• Collecting payments & Arranging payment plans
• Negotiating settlements
• Working in a confidential manner with highly sensitive information
• Other duties as assigned

What we need from you?

As a key member of our Operational Team, you will be able demonstrate the following skills: 

li>Great listening and communication skills
• A people person and have an empathetic ear
• Resilience and ability to work towards targets
• Driven, Determined and accountable

Why choose First Locate?

We are a Real Living Wage employer and a Gold accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include: 

li>A discretionary annual bonus for a job well done.
• A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
• Sim ly Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
< i>My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
• Trained mental health first aiders on all sites.
• Loyalty reward for Length of service including increased holiday entitlement.

What Happens Next?

We’ll be in touch if you’re application is successful so keep an eye on your emails! We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have.  We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.

We are inclusive.

We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

My client is seeking a positive and forward-thinking Inbound Sales Operative to join their busy customer-focused team based in Halifax. This is an excellent opportunity to join a well-established and growing organisation in a role that plays a key part in supporting day-to-day business operations and delivering a first-class service experience to customers.

Key Responsibilities

• Processing customer orders received via phone, email, and Zendesk

• Responding to customer queries across various channels in a timely and professional manner

• Ensuring all orders are processed the same day and all enquiries are followed up effectively

• Supporting customers with any product or order-related queries

Ideal Candidate Will Have:

• Previous experience in an inbound sales or customer service environment

• A confident and professional telephone manner

• The ability to remain calm and organised under pressure

• SAP experience (desirable)

• Strong attention to detail and excellent problem-solving skills

• Good working knowledge of Excel

• A self-motivated, proactive approach with strong communication skills and a team-oriented mindset

Benefits Include:

• Holidays: 22 days annual leave, increasing to 25 after 3 full years' service

• Pension: 4% company contribution

• Death in Service: 2x annual salary

The role is full-time and permanent, working (Apply online only) Monday to Friday.

This is a great opportunity for someone who enjoys a fast-paced environment, takes pride in delivering excellent service, and wants to be part of a supportive team.

Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!

Client Details

Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!

Description

As a Sales Order Processor you will be the first point of contact for customers and handling their orders from start to finish.

You will be dealing with the initial enquiry providing quotations whilst taking orders alongside processing onto the system ensuring excellent support and guidance handling any queries and providing the highest standard of service to deliver the best experience.

The role will be corresponding with customers over the phone, email and chat ensuring these queries are actioned within service level agreements and will perform any administrative tasks required for the department.

Profile

Previous customer service/sales order processing experience

Exceptional communication and a confident telephone manner

Passionate about delivering the highest level of customer experience

Able to work in a fast paced environment

A keen eye for detail and good organisation

An excellent team player

Job Offer

Salary of 28000+ yearly bonus+ reputable manufacturing business in Keighley+ exciting time to join the business+ full training provided no industry experience required+ central location in Keighley easily accessible from Skipton and surrounding+ excellent transport links+ free parking+ excellent benefits package+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ supporting team and culture+ immediate interview