105 First Line Support Engineer jobs in London

As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. 

This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix! 

As a Technical Support Specialist, you’ll be responsible for: 

• Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner 
• Mitigating customer confusion or frustration through effective, patient communication 
• Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution. 
• Supporting, documenting, prioritizing, and tracking incidents reported by customers 
• Escalating cases to senior resources and following documented escalation procedures 

• Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions 
• Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions 
• Achieving high levels of customer satisfaction 
• Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric 
• Developing an extensive knowledgebase of Corcentric applications 

Requirements

You’ll need to have: 

• Experience in customer support or technical support, with excellent rapport and relationship-building skills 
• Exceptional customer service skills, a passion for technology along with strong troubleshooting skills 
• Good understanding of software applications and SaaS platforms 
• Excellent verbal and written communication skills, with a service-oriented attitude 
• Strong problem solving and analytical skills 
• Reliability, along with a strong work ethic 
• Demonstrated ability to multitask, remain organized and prioritize between multiple projects 
• High proficiency with Windows applications (Excel, Word, PowerPoint) 
• Ability to speak and write in both French and English

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)  

It's great if you also have:

• 2-3 years of experience in customer service or technical support
• Research and database experience a strong plus (EDI, SQL)

Application Support Specialist  

Initial FTC

Slough (Head Office) 

Hybrid

Join our snack-loving team! We're looking for an Application Support Specialist to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure! 

KP Snacks, in collaboration with our parent company Intersnack, is embarking on a transformational programme to streamline processes and systems, enabling continued growth, improved efficiency, and alignment with the Intersnack Work System. As part of this journey, this role will provide reliable and responsive support for our existing suite of legacy business applications — primarily, but not limited to, Oracle JD Edwards EnterpriseOne 9.2. This role will be key in ensuring the stability of our current systems during the transition, while also contributing to the success of the wider transformation programme.

What’s in it for you?   

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 

• Annual bonus scheme, with an excellent track record of over achievement.

• £6000 car cash allowance.

• Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.

• KP Pension Plan - contribution matching up to 7% of your salary

• 25 days holiday + holiday buy scheme 

• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools 

What will you be doing?  

Cross-Functional Collaboration

• Act as a key interface between the KP IT team and other departments across the business, ensuring strong communication and alignment on application-related matters.

• Collaborate with internal stakeholders to understand business objectives and translate them into clear, well-documented system requirements.

Application Support

• Provide day-to-day support to KP users across various functional areas, including Financials (GL, AP, AR, FA), Sales Order Processing, Manufacturing, and Reporting.

• Manage application issues from identification through to resolution, working closely with IT support teams, third-party partners, and business users as needed.

Systems Integration and Interface Management

• Oversee integrations and interfaces between JD Edwards (JDE) and other key business systems such as warehouse management, HR/payroll, EDI, and manufacturing planning/scheduling platforms.

• Monitor and maintain the reliability of interfaces, proactively addressing and resolving any issues.

Project Delivery and Change Management

• Lead and deliver small-scale IT projects and application changes, ensuring solutions meet business requirements.

• Manage multiple projects concurrently, maintaining a strong focus on quality, timelines, and stakeholder engagement.

• Navigate ambiguity and change with confidence, influencing others to ensure timely and within-budget delivery.

Data Integrity and Technical Oversight

• Review and approve SQL data corrections where appropriate, ensuring data integrity and adherence to governance standards.

Who are we?   

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. 

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. 

Diversity isn't just a buzzword for us.  We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. 

We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:  

• A solid understanding of JD Edwards (JDE) applications, ideally EnterpriseOne 9.2, with the ability to apply this knowledge across finance, sales, and manufacturing functions.

• Strong analytical, problem-solving, and communication skills that enable you to work effectively with both technical and non-technical colleagues, supporting the team’s success.

• Experience supporting end-to-end business processes, with transferable expertise from FMCG or other fast-paced, complex environments.

• Confidence in reviewing and correcting SQL scripts, alongside experience in collaborative, multi-cultural, and geographically diverse team environments — but we’d still love to hear from you if you don’t meet every requirement.

• Alignment with KP’s values through teamwork, integrity, a focus on continuous improvement, and the ability to build positive relationships across the business.

#LI-SC1 #LI-Hybrid

Application Support Specialist  

Initial FTC

Slough (Head Office) 

Hybrid

Join our snack-loving team! We're looking for an Application Support Specialist to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure! 

KP Snacks, in collaboration with our parent company Intersnack, is embarking on a transformational programme to streamline processes and systems, enabling continued growth, improved efficiency, and alignment with the Intersnack Work System. As part of this journey, this role will provide reliable and responsive support for our existing suite of legacy business applications — primarily, but not limited to, Oracle JD Edwards EnterpriseOne 9.2. This role will be key in ensuring the stability of our current systems during the transition, while also contributing to the success of the wider transformation programme.

What’s in it for you?   

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 

• Annual bonus scheme, with an excellent track record of over achievement.

• £6000 car cash allowance.

• Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.

• KP Pension Plan - contribution matching up to 7% of your salary

• 25 days holiday + holiday buy scheme 

• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools 

What will you be doing?  

Cross-Functional Collaboration

• Act as a key interface between the KP IT team and other departments across the business, ensuring strong communication and alignment on application-related matters.

• Collaborate with internal stakeholders to understand business objectives and translate them into clear, well-documented system requirements.

Application Support

• Provide day-to-day support to KP users across various functional areas, including Financials (GL, AP, AR, FA), Sales Order Processing, Manufacturing, and Reporting.

• Manage application issues from identification through to resolution, working closely with IT support teams, third-party partners, and business users as needed.

Systems Integration and Interface Management

• Oversee integrations and interfaces between JD Edwards (JDE) and other key business systems such as warehouse management, HR/payroll, EDI, and manufacturing planning/scheduling platforms.

• Monitor and maintain the reliability of interfaces, proactively addressing and resolving any issues.

Project Delivery and Change Management

• Lead and deliver small-scale IT projects and application changes, ensuring solutions meet business requirements.

• Manage multiple projects concurrently, maintaining a strong focus on quality, timelines, and stakeholder engagement.

• Navigate ambiguity and change with confidence, influencing others to ensure timely and within-budget delivery.

Data Integrity and Technical Oversight

• Review and approve SQL data corrections where appropriate, ensuring data integrity and adherence to governance standards.

Who are we?   

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. 

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. 

Diversity isn't just a buzzword for us.  We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. 

We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:  

• A solid understanding of JD Edwards (JDE) applications, ideally EnterpriseOne 9.2, with the ability to apply this knowledge across finance, sales, and manufacturing functions.

• Strong analytical, problem-solving, and communication skills that enable you to work effectively with both technical and non-technical colleagues, supporting the team’s success.

• Experience supporting end-to-end business processes, with transferable expertise from FMCG or other fast-paced, complex environments.

• Confidence in reviewing and correcting SQL scripts, alongside experience in collaborative, multi-cultural, and geographically diverse team environments — but we’d still love to hear from you if you don’t meet every requirement.

• Alignment with KP’s values through teamwork, integrity, a focus on continuous improvement, and the ability to build positive relationships across the business.

#LI-SC1 #LI-Hybrid

A client of ours in the Harlow area are recruiting an IT Support Specialist to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying 26,000 - 30,000 per annum depending on experience.

Please note you must be able to drive for this position and within an easy commutable distance due to on-call duties.

Key Duties include but are not limited to:

• Act as first-line IT support, responding to Helpdesk tickets promptly.
• Prioritised and escalated complex issues as needed.
• Resolved issues with Windows/macOS, networks, and business applications.
• Provided support for desktops, laptops, mobile devices, printers, and other peripherals.
• Handled onboarding/offboarding, including hardware setup and

Sales Support Specialist

Hemel Hempstead
Salary: 30,000 - 35,000 + yearly bonus
Hours: Monday - Friday, 9:00am - 5:30pm

We are looking for a Sales Support Specialist to join a busy office team in Hemel Hempstead. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys supporting

If you have some experience with the Financial Services industry and are seeking an employed role that can help you progress your career, then this could be the opportunity for you!

As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for an individual to work as a client support executive on an Employed basis with one of our Strategic Partner firms.

The Role:

• Your goal will be to interact with existing clients at all levels
• Build strong relationships to retain existing clients
• Maintain and update knowledge of regulations, practices, and financial products

About You:

• Experience within financial services
• Ability to analyse financial information and comply with regulations
• Proficiency in MS Office and CRM systems
• Attention to detail and strong communication skills
• Strong ethics, with a customer-oriented attitude
• Outstanding communication skills, with the ability to foster long-term relationships

Qualifications:

• Industry experience
• Excellent interpersonal skills goals.
• Ambition and Hunger

• Respond to customer inquiries and provide timely, accurate, and helpful support via multiple channels (phone, email, chat).
• Troubleshoot and resolve customer issues, including technical problems and product-related queries.
• Guide customers through product features and functionalities.
• Process customer requests, orders, and returns efficiently.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify and communicate recurring customer issues to management for process improvement.
• Contribute to building customer loyalty through exceptional service.
• Stay up-to-date with product knowledge and company policies.
• Adhere to all company policies and procedures, ensuring customer data privacy.

• Previous experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and support ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organisational and time-management skills.
• Ability to work independently and as part of a remote team.
• Tech-savvy with a willingness to learn new software and systems.
• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.

Application Support Specialist
* Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
* Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
* Immediate start available - ideal for candidates with strong SQL, applica.

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