25 Front Desk jobs in the United Kingdom

Do you love making people feel welcome and creating a five-star first impression? A prestigious aesthetic clinic is looking for a Front of House Receptionist to be the welcoming, professional face of the clinic – ensuring every client’s journey is seamless, personal, and memorable.

This role blends high-end client service with a friendly, people-first approach , perfect for someone who thrives in a busy, client-focused environment and loves going the extra mile.

What You’ll Be Doing

• Provide a polished first impression, ensuring every client feels valued and at ease.
• Managing bookings, calls, emails, and payments with efficiency and attention to detail.
• Supporting clinic operations, including opening and closing duties .
• Keeping the reception area looking flawless – because first impressions count!
• Assisting with fun clinic events, open days, and industry showcases .
• Helping with admin tasks and ensuring everything runs smoothly behind the scenes.

What We’re Looking For

• 2+ years’ experience in a high-end, customer-facing role (hospitality, retail, or clinic).
• A people person – approachable, friendly, and great at building relationships.
• Passionate about delivering exceptional client service in a fast-paced setting.
• Interest in aesthetics, skincare, or wellness is a big plus.
• Organised, adaptable, and confident with booking systems and IT tools.
• Flexible to work alternate weekends (full Saturday and half-day Sunday).

Why You’ll Love This Role

• Competitive salary with room to grow your career.
• Work with a supportive, fun, and professional team.
• Be part of a clinic that’s known for excellence, innovation, and exceptional results .

If you’re ready to combine professionalism with personality and create the kind of client experience people remember, apply now – we’d love to meet you!

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.

Qualifications:

• SHIPBOARD Employment type.
• Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
• Experience in handling 100+ guests in a 4–5-star hotel.
• Experience in handling and supervising 30+ Team Members in Guest Services Department.
• Must be willing to work under pressure
• Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).

Essential Duties & Responsibilities:

• All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
• Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
• Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling?

We’re recruiting a Front Desk Product Support Analyst — a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you love learning new software, enjoy variety in your day, and want to be at the heart of an innovative, tech-driven environment, this could be your next big move.

In this role, you’ll be the first point of contact for our customers making sure every interaction runs smoothly and leaves a positive impression. You’ll follow up with users after system rollouts to ensure they feel supported, confident, and satisfied. Working closely with our Scientific Product Consultants, you’ll help bring new systems to life — from preparing documentation and coordinating logistics to providing hands-on support during rollouts.

You’ll be responsible for configuring software, setting up user accounts, managing permissions, and fine-tuning workflows. When issues pop up, you’ll log and triage them quickly, troubleshoot where you can, and escalate anything complex to our specialist teams. You’ll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process.

We are looking for experience in a customer support, technical support, or software-focused admin role. You’ll be confident picking up new tech quickly, with strong communication skills and a people-first mindset. You should be highly organised, detail-oriented, and comfortable managing several tasks at once. This role suits someone who enjoys working independently but also values being part of a collaborative, remote team. Fluency in English is essential, and extra languages are a bonus.

Join us and you’ll be part of a forward-thinking team where no two days are the same. You’ll build relationships, make a real impact on customer experience, and grow your career in a supportive and innovative environment.

The role is hybrid with two days in the office and 3 from home. Remuneration is £27k-£29k plus the opportunity to develop personally in a rapidly growing business with a global customer base.

If this sounds like you, apply now via the link and we will be in touch.

Good Luck

• Greet members and visitors with a smile
• Manage bookings and memberships
• Handle phone and email enquiries
• Provide information about our facilities, classes, and services
• Take sales of fitness products
• Support the team with general admin tasks

• Excellent communication and customer service skills
• A positive, approachable, and professional attitude
• Good organisational skills and attention to detail
• Comfortable using booking systems and basic IT
• A genuine interest in fitness and wellbeing