88,673 Front Desk Staff jobs in the United Kingdom

Security/Front Desk Reception

Based at our Leeming site, your duties will include front desk reception and monitoring all arrivals and departures as well as the security of our site via the CCTV system.

Working on a rotating pattern involving days and nights, the team maintains a 24 hour, 365 days a year cover for the business. This requires a flexible approach to the job, as you will be working as part of a committed site security team, who take great pride in the quality of the service they provide to visitors and staff and in keeping the site both safe from potential risks such as fire as well as secure from any intruders.

Your role will involve the following responsibilities:

·   Promptly and effectively respond to incidents and emergencies, using your knowledge of site systems and protocols to ensure safety and security.

·   Maintain high standards of performance, professionalism, and exceptional customer service by collaborating with other departments and working closely with management to identify areas for service improvement.

·   Follow instructions and regulations, and complete additional administrative tasks as assigned, while maintaining meticulous and accurate records.

·   Produce concise and timely reports and escalate any issues as necessary.

·   Monitor surveillance systems, respond to alarms, and effectively communicate with management and external authorities.

To be eligible for consideration for this position, candidates must possess the following skills, qualifications, and experience:

•   PC Skills, particularly MS Office.

•   A verifiable work and career history spanning a period of at least five years.

•   Familiarity with the use of CCTV monitoring systems.

•   Outstanding communication skills coupled with a strong focus on customer service.

•   Exceptional attention to detail and exceptional organizational abilities.

•   Self-assurance and the ability to establish and maintain productive working relationships at all levels.

•   Capability to work independently and take initiative.

•   Ability to function effectively as a team member.

•   Reliability and commitment to maintaining confidentiality.

Successful candidates must demonstrate a flexible approach to the job, as they will be joining a dedicated site security team with a strong commitment to providing quality service to visitors and staff and ensuring the safety of the site.

Please apply by clicking "Apply on Company Website" now.

**Additional Information**

**Job Number** 25111368

**Job Category** Rooms & Guest Services Operations

**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management



Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for an **Assistant Front Desk Manager** to join our team.



**As Assistant Front Desk Manager you will:**



Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Desk Manager and Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.



Key tasks you will carry out:



**Supporting Management of Front Desk Team**



Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels, and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.



**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**



Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.



**Ensuring Exceptional Customer Service**



Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.



**Managing Projects and Policies**



Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.



**Supporting Handling of Human Resource Activities**



Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.



**Additional Responsibilities**



Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of all other operations departments.

Complies with loss prevention policies and procedures.



**What weu2019re looking for:**



You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or Supervisor level.



Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.



If this sounds like you we would look forward to hearing from you!



**In return for your hard work, we give youu2026**


Service Charge
Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
u00a35 breakfast when staying in any of our European hotels
Discounted food & drink in restaurants and bars at Marriott International hotels
Discounts for your friends and family
28 Holiday days (increasing with length of service)
Paid breaks and free meals on duty
Employee Assistance Program
Company Pension Scheme
Cycle to Work and EyeCare schemes
Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
Wellness and mental health programmes
Amazing staff parties & activities
Length of Service and monthly recognition awards and gifts
World class training and development
Unlimited career opportunities (internationally and locally)
u2026and much more



**Where you will work:**



Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand u2013 a collection of Europe's most celebrated and iconic properties u2013 serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.



From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale u2013 a portal to the destinationu2019s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**

**Job Number** 25111368

**Job Category** Rooms & Guest Services Operations

**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management



Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for an **Assistant Front Desk Manager** to join our team.



**As Assistant Front Desk Manager you will:**



Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Desk Manager and Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.



Key tasks you will carry out:



**Supporting Management of Front Desk Team**



Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels, and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.



**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**



Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.



**Ensuring Exceptional Customer Service**



Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.



**Managing Projects and Policies**



Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.



**Supporting Handling of Human Resource Activities**



Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.



**Additional Responsibilities**



Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of all other operations departments.

Complies with loss prevention policies and procedures.



**What weu2019re looking for:**



You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or Supervisor level.



Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.



If this sounds like you we would look forward to hearing from you!



**In return for your hard work, we give youu2026**


Service Charge
Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
u00a35 breakfast when staying in any of our European hotels
Discounted food & drink in restaurants and bars at Marriott International hotels
Discounts for your friends and family
28 Holiday days (increasing with length of service)
Paid breaks and free meals on duty
Employee Assistance Program
Company Pension Scheme
Cycle to Work and EyeCare schemes
Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
Wellness and mental health programmes
Amazing staff parties & activities
Length of Service and monthly recognition awards and gifts
World class training and development
Unlimited career opportunities (internationally and locally)
u2026and much more



**Where you will work:**



Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand u2013 a collection of Europe's most celebrated and iconic properties u2013 serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.



From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale u2013 a portal to the destinationu2019s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25111368
**Job Category** Rooms & Guest Services Operations
**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for an **Assistant Front Desk Manager** to join our team.
**As Assistant Front Desk Manager you will:**
Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Desk Manager and Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
Key tasks you will carry out:
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels, and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of all other operations departments.
- Complies with loss prevention policies and procedures.
**What we're looking for:**
You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or Supervisor level.
Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.
If this sounds like you we would look forward to hearing from you!
**In return for your hard work, we give you.**
+ Service Charge
+ Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
+ £5 breakfast when staying in any of our European hotels
+ Discounted food & drink in restaurants and bars at Marriott International hotels
+ Discounts for your friends and family
+ 28 Holiday days (increasing with length of service)
+ Paid breaks and free meals on duty
+ Employee Assistance Program
+ Company Pension Scheme
+ Cycle to Work and EyeCare schemes
+ Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
+ Wellness and mental health programmes
+ Amazing staff parties & activities
+ Length of Service and monthly recognition awards and gifts
+ World class training and development
+ Unlimited career opportunities (internationally and locally)
+ .and much more
**Where you will work:**
Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**

**Job Number** 25111374

**Job Category** Rooms & Guest Services Operations

**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management



Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a **Night Assistant Front Desk Manager** to join our team.



**As Night Assistant Front Desk Manager you will:**



Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Desk Manager and Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.



Key tasks you will carry out:



**Supporting Management of Front Desk Team**



Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels, and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.



**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**



Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.



**Ensuring Exceptional Customer Service**



Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.



**Managing Projects and Policies**



Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.



**Supporting Handling of Human Resource Activities**



Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.



**Additional Responsibilities**



Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of all other operations departments.

Complies with loss prevention policies and procedures.



**What weu2019re looking for:**



You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or Supervisor level.



Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.



If this sounds like you we would look forward to hearing from you!



**In return for your hard work, we give youu2026**


Service Charge
Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
u00a35 breakfast when staying in any of our European hotels
Discounted food & drink in restaurants and bars at Marriott International hotels
Discounts for your friends and family
28 Holiday days (increasing with length of service)
Paid breaks and free meals on duty
Employee Assistance Program
Company Pension Scheme
Cycle to Work and EyeCare schemes
Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
Wellness and mental health programmes
Amazing staff parties & activities
Length of Service and monthly recognition awards and gifts
World class training and development
Unlimited career opportunities (internationally and locally)
u2026and much more



**Where you will work:**



Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand u2013 a collection of Europe's most celebrated and iconic properties u2013 serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.



From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale u2013 a portal to the destinationu2019s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**

**Job Number** 25111374

**Job Category** Rooms & Guest Services Operations

**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management



Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a **Night Assistant Front Desk Manager** to join our team.



**As Night Assistant Front Desk Manager you will:**



Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Desk Manager and Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.



Key tasks you will carry out:



**Supporting Management of Front Desk Team**



Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels, and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.



**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**



Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.



**Ensuring Exceptional Customer Service**



Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.



**Managing Projects and Policies**



Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.



**Supporting Handling of Human Resource Activities**



Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.



**Additional Responsibilities**



Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of all other operations departments.

Complies with loss prevention policies and procedures.



**What weu2019re looking for:**



You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or Supervisor level.



Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.



If this sounds like you we would look forward to hearing from you!



**In return for your hard work, we give youu2026**


Service Charge
Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
u00a35 breakfast when staying in any of our European hotels
Discounted food & drink in restaurants and bars at Marriott International hotels
Discounts for your friends and family
28 Holiday days (increasing with length of service)
Paid breaks and free meals on duty
Employee Assistance Program
Company Pension Scheme
Cycle to Work and EyeCare schemes
Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
Wellness and mental health programmes
Amazing staff parties & activities
Length of Service and monthly recognition awards and gifts
World class training and development
Unlimited career opportunities (internationally and locally)
u2026and much more



**Where you will work:**



Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand u2013 a collection of Europe's most celebrated and iconic properties u2013 serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.



From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale u2013 a portal to the destinationu2019s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**

**Job Number** 25108466

**Job Category** Rooms & Guest Services Operations

**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management



**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London_**



Masterpiece by Design. Dynamic by Nature



The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary**



As our Front Desk Supervisor at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.



Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.



**Responsibilities:** Here's what your journey with us entails:


Delivering a five-star service to our guests
Supervising the Front Office associates
Representing the Front Desk in the Front Office Manager's absence
Upholding the service standards in all you do
Supporting the wider Rooms Division team with daily operational tasks



**Qualifications:**


Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
Previous experience in customer service is preferred.



**Person Specification:**


A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.